- New homes
- Richmond American Homes
- Reviews
- Sacramento, CA
Richmond American Homes Reviews in Sacramento, CA
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What Sacramento Homeowners Have to Say About Richmond American Homes.
Read all 81 verified reviews from homeowners that built a new home with Richmond American Homes in the Sacramento area. Sacramento homeowners have rated Richmond American Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Sacramento Area
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Customer Reviews
Horrendous Experience with Richmond American Homes - A Nightmare from Start to Finish
- Barakat Ali F.
- Verified HomeBuyer
- July 30, 2025
- Roseville, CA
Our experience with Richmond American Homes has been nothing short of a disaster, and I feel compelled to warn potential buyers. From misleading information to shockingly poor quality and abysmal customer service, this builder has proven to be a master of deception. Before closing, we were provided incorrect school zoning information. It later became clear they had the correct details but deliberately withheld them until after the closing date. This blatant dishonesty alone should be a massive red flag for anyone considering their homes. Their claims of "good quality" are an absolute joke. ...
Richmond American Homes responded:
Hi, Barakat. I'm sorry that you are disappointed with your experience. If there are items in your home you need assistance with, feel free to email jeff.jenkins@mdch.com and I can convey your concerns to members of our Management Team.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience buying a new house
- Sayed F.
- Verified HomeBuyer
- May 27, 2025
- Elk Grove, CA
Bought a model house couple months ago already started having problems with water leaking everywhere there’s cracks all over my exterior walls and no one takes the responsibility.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Never consider to buy Richmond American home again
- Sheng Z.
- Verified HomeBuyer
- March 26, 2024
- Elk Grove, CA
Bad and cheap materials
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
VERY POOR HOUSE QUALITY!!!
- Anonymous
- Verified HomeBuyer
- March 16, 2024
- Rancho Cordova, CA
Poor house quality from floor to ceiling. We were assured of the 1st 30-day warranty to fix chips, cracks, paints, etc but nobody answered us after multiple email, calls and text messages. Very unprofessional people!! Never again with this builder!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lack of professionalism and a horrible experience
- David Alberto C.
- Verified HomeBuyer
- January 11, 2024
- Lincoln, CA
Lack of communication, lack of professionalism, they lied straight to my face. I opted to upgrade to the finished garage and they forgot to finish my garage walls after I pointed it out during our walkthrough they rushed the job and the quality was horrible. They painted around everything that was already mounted on the walls and just looked horrible so I had to ask them to fix it again. They said they had someone come out and clean the windows and they never did. The windows were a mess with caulking all over them. I pointed it out and they never came back to clean them. Very unhappy but it ...
Richmond American Homes responded:
We’re sorry to hear that, but we appreciate the opportunity to help. I’ve contacted management in your region.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Dollar store home!
- Anonymous
- Verified HomeBuyer
- January 02, 2024
- Folsom, CA
Beware be ready for a cheapest paper quality home, forget the new home feeling and start learning to beg with builders team! None of the work is completed and now we have to be on hook to constant chasing builder teams, almost all points of the home including outside and inside are just cheap very hasty job and feels like I just bought a home from Dollar Store but paid premium as new home!
Richmond American Homes responded:
Hi there, I'm sorry to hear that. If you are in need of assistance, please email jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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