Richmond American Homes Reviews in Colorado Springs, CO

Lukas and Taylor were amazing to work with and timely with any requests that arised 10/10

Follow-up was excellent. Thinks that need done get done.

Hello , I am very happy to have my new home , all the staff is very friendly and professional. I recommend Richmond American Home . Thank.

The whole team at Richmond American are wonderful, from the interior design team, Patricia, my sales representative, to James, the construction superintendent. Richmond American builds a great product!

The team of Valentina and Nick handled everything in a very professional manner. They were prompt and efficient on any concerns we had. After looking at several other builders we chose Richmond for its design and workmanship. Great value for the money.

Great communication and great services!

Debra Adams & Team-The Very Best

I saved up for a long time to buy my home. Initially, working with several lenders and my realtor, they helped me find a home within my budget. After finding two different homes with two separate builders, I decided to go with Richmond homes. My sales person, Jessica, helped with that decision when she told me about Richmond’s program involving their Warranty person scheduling a 30-day, 6-month and 1-year Walk Though the home to address items that fall within the Warranty Parameters; this led me to believe that Richmond cares about their buyers enough to follow up with them after such a large purchase. I, also, decided to go with Richmond’s lender, after discovering I qualified for their incentives. Those incentives helped to keep my monthly payments, and other payments and savings, within my budget. I have only been in my new home for a few weeks, but am so happy, and so proud to be a part of this new-coming community. ... More

THEY ARE WITH YOU AFTER THE CLOSING

The experience was overall good and I’d recommend Richmond to anyone.

Chris was attentive and fixed the items we needed done before we moved in.

I was happy with the communication with the sales office and getting all of my questions addressed. I believe that we got the best deal in our area with this home. Our home was already configured when we purchased and we are happy with the selection of materials and options in the home.

Maceo has been great with follow through and communication. He has been 5 stars. Our only negative is when a trade or contractors lack has said they would be there they have dropped the ball and not followed through on a couple of occasions. I think the general foreman should have more of a say in what contractors are used. In the long run this can effect or put a negative image on the company.

The purchasing experience was really easy, and the team helped me through the entire process. Any issues I had where taken care of promptly. Overall a good experience.

I have enjoyed my experience with Richmond overall! The staff at the Willow Springs Ranch location have been kind, non-pressuring, and present throughout the process. I would have appreciated greater clarity on some of the billing processes and a few more little fix-ups after noticing some minor problems upon moving in. These things have been minor, however, and I would highly recommend buying a home with Richmond!

Chris the Superintendent made me feel like a valued customer through his white glove service and follow up/follow through post close items. I have had a seamless home buying experience and they truly go above and beyond to ensure you are satisfied with your purchase. This was a great starter home and I absolutely love the floorspace of my Chicago Floorplan especially upstairs. I feel I purchased a great Floorplan with views at a fair market price.

Very speedy and smooth transaction, helpful team members and responsive to questions.

The homes are nice. Still waiting on the 30-day inspection and I’ve been living here for almost four months now. My home was kind of a rush job so things still need fixing.

Overall, it’s clear that Richmond American used the cheapest materials and cheapest workers to put up the home as quick as possible. The community roads are terrible with the asphalt having huge dips likely due to unsettled ground or the ground not being compacted correctly. I highly recommend getting a inspection from a quality person prior to closing. Our inspector found a multitude of small issues that quite frankly shouldn’t have happened in a brand new 2024 build. Richmond did correct the issues but they shouldn’t have been present the first time. Because we are military and never actually saw the house until after closing there were a few little things after moving in. We noted a few deficiencies such as our porch light hanging by the wiring or a 3” spot of paint on our hallway window. Our POC eventually did come out to repair eventually although he left the paint on the wall next to the light which shouldn’t have to be verbalized to remove. It seemed that when I called him he knew exactly what I was talking about which begs the question - why didn’t they fix it during the final walkthrough? Baseboards are also not flush throughout the house, you can see the seams in the carpet, you can see where the painter spilled and did a poor job at cleaning it up. The irrigation wiring isn’t hooked up correctly either according to our landscaper. Overall, the house does not feel like a half-million dollar house should be in terms of what you get whether itself the kitchen size and quartz/cabinets or more specifically the lack of craftsmanship as noted before. My wife’s father is a carpenter and has been building houses for the last 25+ years and after he viewed the inspection report literally told us to walk away from the home/builder due to the deficiencies. Remember, what was reported is what is seen by the naked eye - you can’t see the framing or anything covered by drywall as I’m sure there are plenty of poorly executed build points throughout the house. Something to remember - all of the homes going up in the area are being built at a rapid rate so it’s unlikely to get a new home with a quality build unless you do a custom build. Appliances - we are throughly pleased with all of the appliances minus the dishwasher. Stove/oven is fantastic. The dishwasher seems super cheap. Upon arrival we noted dozens of screws and nails in the garage, along the driveway, in the gutter. This could be an easy way to ruin a tire or blow one down the road causing a crash. I shouldn’t have to pick up cigarette butts in my yard and front rock area. The paperwork process was easy and straightforward and the only reason why we actually bought was because of the below market interest rate incentive. If this was our forever home, we wouldn’t have bought so thank goodness we’ll move in a few years. ... More

Brandon was harder to get ahold of than the president of the United States. I felt that when myself or my wife would reach out, it was an inconvenience to him. Really made the process difficult and not enjoyable especially it being our first home. Shirley is an absolute angel. Very helpful and easy to talk to!

dealing with the insurance and mortgage folks was not the best

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.