Richmond American Homes Reviews in Colorado Springs, CO

Purchasing/ management side was fantastic! The only downside is the builders. When I pointed things out to fix, the builders would cut corners ie. Asked for large rocks & trash removed from crawlspace. Later found out they moved it into a dark corner and put plastic on it to hide the issue... be sure to check EVERYTHING you point out to fix because if they think they'll get away with it they'll try to... their manager was good though I blame the workers.

Carlie our sales associate provided an exceptional experience- coming from the new home industry as well I appreciated her honesty and knowledge and ability to overcome our objections. She was a pleasure to work with!

We have been in the house for a little over a month and items are still not complete. In fairness, it is the holiday season and there is a lot going on but some of the items that could have been easily fixed or completed have not been completed. We have a good relatioinship with the team and they have been available for any 'must fix now' items. Looking forward to completing the warrenty work.

Very speedy and smooth transaction, helpful team members and responsive to questions.

The home buying experience was pretty decent, however I didn't like how I was expected to read all my paperwork and understand all the terminology used, without anyone going over it with me. Being a first time home buyer it would have been nice if someone took the time to go over things with me. I couldn't share my documents with my realtor either. Responsiveness to issues is very poor, it took 3 weeks to address my garage door opener issue, and nearly 2 months to obtain a working set of keys to my home.

Honestly the quality of the home mostly seems to be poor. The craftsmanship shows plenty of cut corners. We were lied about a free fence being installed in our backyard and then were quoted over $1000 by Richmond’s fence contractor. The air conditioner has yet to be installed 2 months after moving in and the installers of the HVAC system did a pathetic job. There are some nice features of the home but for the most part it’s clear this company is only after money and have no regard for the homeowner. Fortunately the superintendent of our community has always been helpful.

Our experience with Richmond American was mixed. The trust level and interaction with a offsite sales representative was poor, but the follow up with the construction supervisor was excellent. The quality is what is to be expected with a starter type home.

The homes are nice. Still waiting on the 30-day inspection and I’ve been living here for almost four months now. My home was kind of a rush job so things still need fixing.

Overall, it’s clear that Richmond American used the cheapest materials and cheapest workers to put up the home as quick as possible. The community roads are terrible with the asphalt having huge dips likely due to unsettled ground or the ground not being compacted correctly. I highly recommend getting a inspection from a quality person prior to closing. Our inspector found a multitude of small issues that quite frankly shouldn’t have happened in a brand new 2024 build. Richmond did correct the issues but they shouldn’t have been present the first time. Because we are military and never actually saw the house until after closing there were a few little things after moving in. We noted a few deficiencies such as our porch light hanging by the wiring or a 3” spot of paint on our hallway window. Our POC eventually did come out to repair eventually although he left the paint on the wall next to the light which shouldn’t have to be verbalized to remove. It seemed that when I called him he knew exactly what I was talking about which begs the question - why didn’t they fix it during the final walkthrough? Baseboards are also not flush throughout the house, you can see the seams in the carpet, you can see where the painter spilled and did a poor job at cleaning it up. The irrigation wiring isn’t hooked up correctly either according to our landscaper. Overall, the house does not feel like a half-million dollar house should be in terms of what you get whether itself the kitchen size and quartz/cabinets or more specifically the lack of craftsmanship as noted before. My wife’s father is a carpenter and has been building houses for the last 25+ years and after he viewed the inspection report literally told us to walk away from the home/builder due to the deficiencies. Remember, what was reported is what is seen by the naked eye - you can’t see the framing or anything covered by drywall as I’m sure there are plenty of poorly executed build points throughout the house. Something to remember - all of the homes going up in the area are being built at a rapid rate so it’s unlikely to get a new home with a quality build unless you do a custom build. Appliances - we are throughly pleased with all of the appliances minus the dishwasher. Stove/oven is fantastic. The dishwasher seems super cheap. Upon arrival we noted dozens of screws and nails in the garage, along the driveway, in the gutter. This could be an easy way to ruin a tire or blow one down the road causing a crash. I shouldn’t have to pick up cigarette butts in my yard and front rock area. The paperwork process was easy and straightforward and the only reason why we actually bought was because of the below market interest rate incentive. If this was our forever home, we wouldn’t have bought so thank goodness we’ll move in a few years. ... More

Brandon was harder to get ahold of than the president of the United States. I felt that when myself or my wife would reach out, it was an inconvenience to him. Really made the process difficult and not enjoyable especially it being our first home. Shirley is an absolute angel. Very helpful and easy to talk to!

dealing with the insurance and mortgage folks was not the best

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.

Went to the model home about 8 months ago. Told the sales person that we wanted the same paint color inside and out to include the stone work like the model home. Elevation F. She said ok. When our home was built it was the complete opposite. Apparently, everything about our house had already been planned by the builder long before it was built. It seems the sales person told us this just to get a sale in my opinion. Since we were deep in the process of buying our home and it would be hard to get our Earnest money back; we begrudgingly decided to take it. The stone workmanship on the outside looks very poor and hurried. I told Chris the builder it looked like it was done by elementary kids. My friends who drove by said it looked "poor" at best. Chris said that is the way they do it now and nothing could be done about it. The only person I have meet who seems to have any moral integrity is Corey who works on the warranty. He's about the only one I trust. We have several issues that he is working to get corrected. Also, we thought that a couple weeks prior to having the house being finished; we would be called in to see if we wanted upgrades. That never happened. It is very apparent that the cheapest bathroom and sink fixtures were installed to save money. The reason we picked Richmond American is my wife thought they had a fine reputation. I personally don't and feel that way and I'm sure she has changed her opinion as well. After paying half-a-million dollars; sometimes I lies awake at night sorry I bought this place. Oh well, now that I have satisfied your request for my buying experience, you can file it in a black hole somewhere with others who are dissatisfied as well. One last thing; since ours is the only house that is finished and we see a lot of building going on around us; most of the sub-contractors don't even have a company logo on their vehicles. That tells me that much of the work probably went to the lowest bidder. ... More

I have never felt so undervalued as a customer. We sought out this home in March of last year before construction had even started and attempted to make the whole process as easy as possible. We were flexible with all date changes and issues that came up, and throughout the entire time, we never felt like we were a priority. It was extremely disheartening as a military family who had to move across the country for our dream home to face many hurdles and issues in this home-buying process, along with the extreme rudeness and lack of help by the closing director (Amy) who seemed like we were nothing but a problem and inconvenience. It was disappointing to feel so undervalued during this whole home-buying experience. With closing dates getting pushed by months, no assistance or consideration was given to me or my family to help deal with these changes. We were forced to shell THOUSANDS of dollars and live in a hotel for almost a month, while Richmond Homes refused to help or offer any concessions simply because " we are not inclined to offer concessions due to closing date changes." Our family suffered while Richmond Homes made their money off of us. The only redeeming quality of this experience was our construction project manager, Nick. He was at least attentive and was able to assist with any issues or problems that came up. It was quite a lackluster experience overall. ... More

Stuff breaks and I get it but when you’re told this has happened repeatedly as you’re watching your brand new home being filled with water it’s devastating. But the true anger started after that with a horrible response that I’ve had from Richmond since the flood.