Richmond American Homes Reviews in Colorado Springs, CO

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.

I have never felt so undervalued as a customer. We sought out this home in March of last year before construction had even started and attempted to make the whole process as easy as possible. We were flexible with all date changes and issues that came up, and throughout the entire time, we never felt like we were a priority. It was extremely disheartening as a military family who had to move across the country for our dream home to face many hurdles and issues in this home-buying process, along with the extreme rudeness and lack of help by the closing director (Amy) who seemed like we were nothing but a problem and inconvenience. It was disappointing to feel so undervalued during this whole home-buying experience. With closing dates getting pushed by months, no assistance or consideration was given to me or my family to help deal with these changes. We were forced to shell THOUSANDS of dollars and live in a hotel for almost a month, while Richmond Homes refused to help or offer any concessions simply because " we are not inclined to offer concessions due to closing date changes." Our family suffered while Richmond Homes made their money off of us. The only redeeming quality of this experience was our construction project manager, Nick. He was at least attentive and was able to assist with any issues or problems that came up. It was quite a lackluster experience overall. ... More