Richmond American Homes Reviews in Jacksonville St. Augustine, FL

There were a lot of little things that needed addressed from our home inspection and walkthrough. The superintendent was super attentive to the issues that we experienced. The most concerning was the potential for shingle damage by wind. It was supposedly addressed but after Milton it looks like the area that they fixed had damage. Riding around the whole community, we saw no other homes with shingle damage so we are concerned of the quality of the roofers fixes that the home inspection brought out.

Easy process and great personnel

Probably the easiest home buying experience I have ever had. Moved very fast and very professional. Love my new home.

We had a great sales representative, Allison at Tributary. She was so easy to work with and responded to all of our questions. On the warranty side, we still have some outstanding items that need to be addressed. Hopefully they will be completed soon.

The paint contractor did a horrible job and cleaned his paint brushes in the kitchen sink! All the doors in the house have issues with paint splatters and don’t look like they were cleaned or sanded before painting. Upstairs bathroom has a piece on the bottom of the door coming off (can’t be replaced because it was seen at walk through! Puddling water between the houses.

We have numerous issues in this home all related to workmanship. I called the representative for home warranty and left a voicemail mail and no one responded.

It seems that they rush to finish building the house. Hot water is lukewarm, garage is unpainted, no hand towel racks.

Great experience, Would recommend

The house buying experience was what it was. Since closing, There has been issues with the house that arise such as a leaking toilet, some paint work, replacement of fridge doors, etc. I can call or text Dawn and let her know and she is on top of it. You don’t need to call her and remind her, you don’t need a long story but just the facts and she’s got it covered. It really has made me less anxious due to this being my first house. She’s a great asset to your company and hope she is recognized for her outstanding customer service.

Susan and Dylan were extremely helpful

Im very happy with my new home,

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.

Was not given an estimate of closing costs for a cash sale. Was very surprised to learn a few days before closing that the costs were $7000.

Scott was great to work with and was always responsive to our requests. He cared more about our experience than our real estate agent. Walkthrough items didn't get completed before our move in date and we are still working through some issues. Overall, it is a good house and we are happy. Quality is not as we anticipated since their models looked much better than any other local builders.

I was expecting better sad about

Everyone has been busy here, clearly taking on a lot of work. I have seen this before in new home construction. Things get overlooked, not done at all, or flat forgotten about. I am thankful for James, our warranty contact, as he has done a lot for us. We have a long way to go to be fully happy, but we will get there. Praise The Lord for everyone’s hard work here, before, during, and after the builds.

It sounds frustrating that the promised gutter and other items weren't addressed before closing. I have contacted the superintendent to express my concerns and inquire about getting these issues resolved. Nothing has been done yet.

Quick and easy experience for home purchase

My only issue is repairs that promise to be fixed have not been fixed or partially fixed. And every home in my subdivision foundation isn’t showing like it is on my home. It seems like another piece of siding should go there. So unfortunately I’m not happy until this matter is taking care of.

There were punchlist items that were never completed prior to closing and no effort has been made to get them completed. Very unhappy with the service.

The beginning was rough. But Jeremy ( RH )and Steve (loan officer)Jennifer (loan processor)step in where my own realtor fell out. The team that does the walk though was amazing!! If not for tough start due to someone leaving and pass-off of clients & miscommunication. I would've marked higher for overall experience. I would recommend.

She is awesome to work with. Extremely thorough, attentive, and follows through. She's communicative, and a problem solver.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More