Richmond American Homes Reviews in Jacksonville St. Augustine, FL

She is awesome to work with. Extremely thorough, attentive, and follows through. She's communicative, and a problem solver.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More

I love the openness of the floor in lan I picked. The door knobs will all have to be replaced in the next couple of years because they are probably the cheapest and lowest quality on the market. The sliding glass doors are cheaply made, the front door was installed incorrectly so air and light all around the frame. The concrete is so cracked in the garage I will always have problems. The yard is going to cost a fortune to make it enjoyable because of the sod and sod layers doing such a horrific job. Never again will I buy a ‘new build’.

My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.

The first super Rob quit between first walk and final walk and this delayed me moving in by over a week. The new super Shawn was great.

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.

All the items identified in our inspection were not addressed. I don’t believe any of them other than very easy paint blemishes were fixed before closing. None of our appliances were connected except the dishwasher and stove. My backyard washed away on the first rain after we moved in.

Oversight of subcontractors is terrible. Obvious poor work left for me to find and then chase down an unresponsive warranty group. I had fewer quality issues when I moved into a used home

Fit and Finish and Quality Control in all aspects are completely lacking and unfortunately very frustrating to get issues resolved. Their staff is overworked but trying the best they can.

Not impressed with the quality of work at all .. Roof leaked bad during the rain for a Mew Home very Dissatisfied .. the Moisture test man does Not allow enough time to get to the home, NOT DEPENDABLE at all Still awaiting on the moisture test, it’s been over 3 weeks, Give last minute notice. Not Acceptable. People have Jobs. Walls are cheaply made too much DRYWALL. Cheap toilets, bathroom & kitchen fixtures also very cheap.… DISHWASHER is very cheap DOES NOT WORK PROPERLY! No instructions. my 17yr old Whirlpool works better than this dishwasher. Small Cheap garage door opener… No kitchen Storage whatsoever . paid nearly half of million dollars for this home. My previous home Was built much better than this home at half the price.. workman ship of the home is poor… I will Not recommend a Richmond home.. people will have to find out gor themselves. I only thing I like is the fountain view. ... More

Do notttt waste time and effort using there in-house financial resources, BRUCE. HE cost me lotsss of money and insensitives.

Home was not ready to close, first walk was done without power, but corporate refused to move the closing date. Almost a month in the home and still asking for things to be fixed that were promised to be done since closing wouldn't be moved. Word to the wise, simply refuse to close if they don't fix things. Love the floorplan and location, wish the builder kept their word.

Jason was awesome. He worked with us & our agent throughout the process. He found answers if he didn’t have an immediate answer. We love the floor plan. The follow up after the walk through has been very positive. They have been responsive to our questions. Unfortunately the financing and title experience was deplorable. I would never use their lender or title on my own. That was the only way to get a favorable interest rate. We were very pleased with the insurance quotes and their responsiveness.

Great size homes .

After moving into the home I realized that all the appliances are very poor quality. My dishwasher was not working.. I had to call several times to get it fixed. not sure how it passed inspection. It is now fixed. The master bathroom doors are backwards. I have to get wet with cold water to turn the water on. Not a good experience. I expressed concern about this and I was told that it is correct. How is this possible? Who has to get wet with cold water every time you take a bath. Not happy about this… Landscaping issues on the back of the house it floods really bad. House gutters not installed correctly causing the back yard to flood. When I expressed concern with the flooding, I was told to contact my home insurance company if water gets in the house. I just moved to this home 30 days ago. I would think the landscaping issues would be fixed by the builder… I request my home light fixtures to be changed to black as it is in most homes in this neighborhood and I was told No. Not great experience so far beautiful neighborhood but home quality not the best it could be. ... More

With any new build it’s common advice to be involved in the building process as much as possible. The sales representative was awesome and ensured I had ample walk through given the lead time to closing. In said walk throughs, I listed items that were below the standard or in need of repair months before closing. The week of the final walk through many items had not been resolved and new items came up. The construction team was not aware that my closing was the next morning even though the final walk through and closing had been scheduled and I had come back from out of town. Initially there was pressure to keep the original closing date but I was not willing to close with the home in its current condition. Corporate or whoever decided that because there were so many issues remaining they would push closing. At closing corrections had clearly been made. Workmanship to final touches of the home were bad. Grass had many dead patches. Plants planted sideways. Sprinkler installed with wrong sprinklers. Had to higher painters and cleaners to remove paint off of fixtures and repaint. Drywall repairs due to break in that happened while the home wasn’t mine cracked almost immediately. Interior door did not close (fixed by moving plate - sticks off the wall). Warranty repairs left more damage to paint / wall. Exterior of home need washing. Sliding door not level when installed has to be completely replaced. They installed mandatory white cabinets that have construction hand marks in them that I cannot seem to get out. Construction dirt / hand marks in freezer and refrigerator upon move in. Dryer not hooked up to vent (found out after drying a load of clothes of course). Any damage done during construction is essentially painted over. I can see where damage was. Beautiful floor plan but if you are hoping to buy new so that you do not have much maintenance this is not the builder for you. Upgrades are required to make the home appealing if your hoping to eventually sell it or rent it. There are some other things that came up that I may be forgetting to mention but I will put them in my Google review in the form of picture. ... More

The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!

We agreed to purchase this home while still under construction when a major leak under the slab was discovered. At that point along with other issues like the grading of the property where water collects around the foundation I no longer wanted to continue with the purchase because of potential problems in the future. In the agreement once they have your money they are not obligated to give it back to you even if the problem is on their end because they are supposed to fix it but the repairs done to my house were band-aid repairs that they won’t accept for themselves. Most of the blue tape repairs to be done was never complete and the tape was just removed but we had pictures before and after. I would recommend new buyers to do some type of inspection before agreeing to any contracts. I will end my rant here by saying I will not be buying another home with Richmond American in the future. ... More

This is my 4th new construction, all with different builders and the quality of the workmanship has been the worst so far. After a month none of the “within 30 day” repairs have been completed. Several rusty nails have been found in the front and back yards. The yard has many low spots in excess of 6”. The sod along the back fence was dead, promised to be fixed and never was. I replaced it myself. Floor boards were replaced once and require continue work due to the replacement damaging adjacent boards. Several area of trim work still need to be fixed. The builder rep makes several promises to fix and sets dates for them and the majority of the time doesn’t follow through. Many of the interior doors didn’t/don’t close properly. Many of the walls aren’t straight, corners don’t line up. AC has a loud condensate drain pump due to “failing to place drain under house like normal”. The list could go on but in the end the quality control of the build and workmanship is the lowest quality I’ve experienced. ... More

These houses scream one thing … CHEAP…. You would think when you pay 300+k for a new construction it would come with little to no problems Right ? WRONG …first off, irrigation was busted when I moved in , 2nd main bathroom had exterior leak… once u buy the house the communication is immediately cut inhalf… this house can’t go a month without an issue.. 3rd problem is floor creeks so badly in 3 different spots can’t use the bathroom without waking up the wife.. I was told this was “NORMAL” thing. LOL WHAT A JOKE… LYING through his teeth (won’t say who)…another thing is lights flicker when ac is triggered (even if light is switched off) meaning CHEAP start capacitor …LASTLY everyone in my neighborhood has a tap going to the fridge but mines don’t???? I’m sure they will ignore this issue to .. I will NEVER buy a house from Richmond again nor recommend anyone I know to do such a foolish move. 3 stars MAX ... More

We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings during the building process, but let's just suffice to say their over-reliance on vendors has created an inefficient and dysfunctional system. Because incompetent craftsman cannot do the job right the first time, Richmond and the buyer spend precious time and effort arguing over who is responsible for items which need fixing. On the occasion Richmond actually accepts responsibility, getting someone to come over and do the repairs is an entirely different challenge altogether. We had to constantly monitor the building process just to keep everyone honest, and were forced to move into a house with multiple unfinished issues just to close on time. Throw in the fact that their in-house lending entity treated us like potential money launderers, and I have to say having Richmond build us this house has been the most stressful experience we've ever been through. We won't do it again. ... More

Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.