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- Jacksonville-St. Augustine, FL
Richmond American Homes Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Richmond American Homes.
Read all 110 verified reviews from homeowners that built a new home with Richmond American Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Richmond American Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Jacksonville-St. Augustine Area
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Customer Reviews
Great layout. Cheap products.
- Cindy Renea H.
- Verified HomeBuyer
- March 06, 2024
- Fernandina Beach, FL
I love the openness of the floor in lan I picked. The door knobs will all have to be replaced in the next couple of years because they are probably the cheapest and lowest quality on the market. The sliding glass doors are cheaply made, the front door was installed incorrectly so air and light all around the frame. The concrete is so cracked in the garage I will always have problems. The yard is going to cost a fortune to make it enjoyable because of the sod and sod layers doing such a horrific job. Never again will I buy a ‘new build’.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
I Guess
- Anonymous
- Verified HomeBuyer
- December 12, 2024
- Jacksonville, FL
My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
Shawn was great when Rob quit
- Richard Curtis H.
- Verified HomeBuyer
- April 24, 2024
- St Augustine, FL
The first super Rob quit between first walk and final walk and this delayed me moving in by over a week. The new super Shawn was great.
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Mediocrity is not an option.
- Scott M.
- Verified HomeBuyer
- March 06, 2024
- Yulee, FL
Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of ...
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Fair to poor
- Wayne H.
- Verified HomeBuyer
- January 15, 2025
- Saint Augustine, FL
I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 1
Trustworthiness 4
Value 1
Responsiveness 4
Lack of follow through.
- John David Lang J.
- Verified HomeBuyer
- July 21, 2024
- Yulee, FL
All the items identified in our inspection were not addressed. I don’t believe any of them other than very easy paint blemishes were fixed before closing. None of our appliances were connected except the dishwasher and stove. My backyard washed away on the first rain after we moved in.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Subcontractors
- Robert Jay B.
- Verified HomeBuyer
- November 01, 2024
- Saint Augustine, FL
Oversight of subcontractors is terrible. Obvious poor work left for me to find and then chase down an unresponsive warranty group. I had fewer quality issues when I moved into a used home
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Caveat Emptor
- Anonymous
- Verified HomeBuyer
- March 18, 2024
- Fernandina Beach, FL
Fit and Finish and Quality Control in all aspects are completely lacking and unfortunately very frustrating to get issues resolved. Their staff is overworked but trying the best they can.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Not IMPRESSED
- John Davis H.
- Verified HomeBuyer
- March 13, 2024
- Orange Park, FL
Not impressed with the quality of work at all .. Roof leaked bad during the rain for a Mew Home very Dissatisfied .. the Moisture test man does Not allow enough time to get to the home, NOT DEPENDABLE at all Still awaiting on the moisture test, it’s been over 3 weeks, Give last minute notice. Not Acceptable. People have Jobs. Walls are cheaply made too much DRYWALL. Cheap toilets, bathroom & kitchen fixtures also very cheap.… DISHWASHER is very cheap DOES NOT WORK PROPERLY! No instructions. my 17yr old Whirlpool works better than this dishwasher. Small Cheap garage door opener… No kitchen ...
Richmond American Homes responded:
Hello, John. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Erin sales representative
- Rodrigo A.
- Verified HomeBuyer
- September 13, 2024
- Fernandina Beach, FL
Do notttt waste time and effort using there in-house financial resources, BRUCE. HE cost me lotsss of money and insensitives.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- March 08, 2024
- Yulee, FL
Home was not ready to close, first walk was done without power, but corporate refused to move the closing date. Almost a month in the home and still asking for things to be fixed that were promised to be done since closing wouldn't be moved. Word to the wise, simply refuse to close if they don't fix things. Love the floorplan and location, wish the builder kept their word.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Nate
- Nathaniel Levone H.
- Verified HomeBuyer
- July 27, 2024
- Jacksonville, FL
Great size homes .
Richmond American Homes responded:
If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
House - Not a Great Experience
- Raquel S.
- Verified HomeBuyer
- October 14, 2024
- Orange Park, FL
After moving into the home I realized that all the appliances are very poor quality. My dishwasher was not working.. I had to call several times to get it fixed. not sure how it passed inspection. It is now fixed. The master bathroom doors are backwards. I have to get wet with cold water to turn the water on. Not a good experience. I expressed concern about this and I was told that it is correct. How is this possible? Who has to get wet with cold water every time you take a bath. Not happy about this… Landscaping issues on the back of the house it floods really bad. House gutters ...
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Floor plan beautiful. Be prepared to correct poor workmanship after move in.
- Kiana Sh Von C.
- Verified HomeBuyer
- December 07, 2023
- Jacksonville, FL
With any new build it’s common advice to be involved in the building process as much as possible. The sales representative was awesome and ensured I had ample walk through given the lead time to closing. In said walk throughs, I listed items that were below the standard or in need of repair months before closing. The week of the final walk through many items had not been resolved and new items came up. The construction team was not aware that my closing was the next morning even though the final walk through and closing had been scheduled and I had come back from out of town. Initially there ...
Richmond American Homes responded:
It's disappointing to hear you had a poor experience with us. I've passed your feedback along to our Management team. It's my understanding that your local Home Care team have been in contact regarding your outstanding work items.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Not worth it
- Anonymous
- Verified HomeBuyer
- March 06, 2024
- St Augustine, FL
The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Rushed Construction
- Earl Lindon K.
- Verified HomeBuyer
- October 10, 2024
- Jacksonville, FL
We agreed to purchase this home while still under construction when a major leak under the slab was discovered. At that point along with other issues like the grading of the property where water collects around the foundation I no longer wanted to continue with the purchase because of potential problems in the future. In the agreement once they have your money they are not obligated to give it back to you even if the problem is on their end because they are supposed to fix it but the repairs done to my house were band-aid repairs that they won’t accept for themselves. Most of the blue tape ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Not the greatest
- Timothy William M.
- Verified HomeBuyer
- June 18, 2024
- Yulee, FL
This is my 4th new construction, all with different builders and the quality of the workmanship has been the worst so far. After a month none of the “within 30 day” repairs have been completed. Several rusty nails have been found in the front and back yards. The yard has many low spots in excess of 6”. The sod along the back fence was dead, promised to be fixed and never was. I replaced it myself. Floor boards were replaced once and require continue work due to the replacement damaging adjacent boards. Several area of trim work still need to be fixed. The builder rep makes several promises to ...
Richmond American Homes responded:
That’s disappointing to hear, but I’m glad you let us know. I’ll reach out to your local team so they can contact you about your concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
My house can’t go a month without a problem
- Tyriq Girard M.
- Verified HomeBuyer
- June 16, 2024
- Jacksonville, FL
These houses scream one thing … CHEAP…. You would think when you pay 300+k for a new construction it would come with little to no problems Right ? WRONG …first off, irrigation was busted when I moved in , 2nd main bathroom had exterior leak… once u buy the house the communication is immediately cut inhalf… this house can’t go a month without an issue.. 3rd problem is floor creeks so badly in 3 different spots can’t use the bathroom without waking up the wife.. I was told this was “NORMAL” thing. LOL WHAT A JOKE… LYING through his teeth (won’t say who)…another thing is lights flicker when ac ...
Richmond American Homes responded:
Hi, Tyriq. We’re reaching out to someone in your region to let them know you need assistance. Thanks for giving us a chance to help.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Apparently, you can't find good help nowadays.
- Anonymous
- Verified HomeBuyer
- January 13, 2024
- Fernandina Beach, FL
We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If you’d like to give us more information about your experience and how we can improve in the future, please email me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lack of customer service
- Anonymous
- Verified HomeBuyer
- January 24, 2025
- Saint Augustine, FL
Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Do Not Recommend
- Anonymous
- Verified HomeBuyer
- July 04, 2024
- Saint Augustine, FL
In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Not a great experience
- George Dalton C.
- Verified HomeBuyer
- May 01, 2024
- St Augustine, FL
It started from the beginning where the sales rep wasn't sure about how to input our info. We ended up having to do these forms about correct names due to her not entering our driver's license correctly and it went down hill from there. The superintendent got fired and there were a lot of things wrong with the build and still are until the warranty person comes. Guest bathroom is a mess and most of the products used were cheaply made. Overall experience was poor.
Richmond American Homes responded:
Hi, George. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Lazaro house buying experience, horrible
- Lazaro Antonio S.
- Verified HomeBuyer
- June 18, 2024
- Yulee, FL
Horrible experience nothing that we said two months before the walk first walk still everything destroyed second walk still not fixed you get to signing still dangerous not fixed. The walk is just a waste of my time and money was pull out of money because of a ridiculous walk that the builder did nothing about, horrible experience
Richmond American Homes responded:
That’s disappointing to hear, but I’m glad you let us know. I’ll reach out to your local team so they can contact you about your concerns.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
MB
- Melanie B.
- Verified HomeBuyer
- September 07, 2024
- Jacksonville, FL
Was a horrible Experience.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
If I have another choice I'd skip them in a heartbeat
- Anonymous
- Verified HomeBuyer
- December 19, 2023
- Saint Augustine, FL
Need to be transparent and honest with new buyers
Richmond American Homes responded:
Hi there, please email jeff.jenkins@mdch.com if you are in need of assistance. I can convey your concerns to members of our team.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
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