Richmond American Homes Reviews in Jacksonville St. Augustine, FL

Susan and Dylan were extremely helpful

Our overall experience with Richmond was normal. Ms. Ranesha was awesome and helped as much as she could. Overall, we have no complaints.

Im very happy with my new home,

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.

Was not given an estimate of closing costs for a cash sale. Was very surprised to learn a few days before closing that the costs were $7000.

Scott was great to work with and was always responsive to our requests. He cared more about our experience than our real estate agent. Walkthrough items didn't get completed before our move in date and we are still working through some issues. Overall, it is a good house and we are happy. Quality is not as we anticipated since their models looked much better than any other local builders.

I was expecting better sad about

Experience with the Builder Superintendent Was Not Good

Everyone has been busy here, clearly taking on a lot of work. I have seen this before in new home construction. Things get overlooked, not done at all, or flat forgotten about. I am thankful for James, our warranty contact, as he has done a lot for us. We have a long way to go to be fully happy, but we will get there. Praise The Lord for everyone’s hard work here, before, during, and after the builds.

It sounds frustrating that the promised gutter and other items weren't addressed before closing. I have contacted the superintendent to express my concerns and inquire about getting these issues resolved. Nothing has been done yet.

Santiago made the beginning of our home buying experience very good. He didn't mind showing every house we wanted to see. I would definitely be referring him to anyone in the market for a house.

Quick and easy experience for home purchase

My only issue is repairs that promise to be fixed have not been fixed or partially fixed. And every home in my subdivision foundation isn’t showing like it is on my home. It seems like another piece of siding should go there. So unfortunately I’m not happy until this matter is taking care of.

There were punchlist items that were never completed prior to closing and no effort has been made to get them completed. Very unhappy with the service.

The beginning was rough. But Jeremy ( RH )and Steve (loan officer)Jennifer (loan processor)step in where my own realtor fell out. The team that does the walk though was amazing!! If not for tough start due to someone leaving and pass-off of clients & miscommunication. I would've marked higher for overall experience. I would recommend.

She is awesome to work with. Extremely thorough, attentive, and follows through. She's communicative, and a problem solver.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More

I love the openness of the floor in lan I picked. The door knobs will all have to be replaced in the next couple of years because they are probably the cheapest and lowest quality on the market. The sliding glass doors are cheaply made, the front door was installed incorrectly so air and light all around the frame. The concrete is so cracked in the garage I will always have problems. The yard is going to cost a fortune to make it enjoyable because of the sod and sod layers doing such a horrific job. Never again will I buy a ‘new build’.

The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.

My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.

The first super Rob quit between first walk and final walk and this delayed me moving in by over a week. The new super Shawn was great.

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.