Richmond American Homes Reviews in Lakeland Winter Haven, FL

Sara, Mary, and Dave were all terrific to work with and took care of us getting what we wanted in the house. Great home for the value compared to other builders in the area.

It’s was a Great experience

Troy, Donahoe, Eyra, Jamil, Melissa, all of them are the best

Gene and Brian were so welcoming and able to answer all our questions and address the concerns that arose. They were available when needed and willing to help any way possible. They made this decision a no brainer, we are so thankful to them.

We bought a Richmond American model in Florida. We picked the Azure model. My wife and I love it. Our rep Rosemary was wonderful and helped us immensely in picking and buying our home. We have lived in it just over a month and have n o complaints. We stop and look around almost daily and cannot believe we are actually living in such a nice home.

Awesome couldn’t be better process was great and smooth

I purchased a spec home that was finished 3 months prior to my purchase. There were some small craftsmanship issues but these were taken care of immediately. The team was excellent and a pleasure to work with.

Our experience was extremely happy. Rosemary and Marcos, as well as Eric were literally holding our hands as we walked through a rather difficult sell/buy situation. The underwriting staff were courteous and quite professional. I thank and bless them all. THIS is the way to sell a home.

Very great service was given by the builder realtor

People who want to buy a house I advise you to choose Richmond American homes. Good builder (Mr Brian ) good seller ( Mr Anthony) and good prices

The initial process was a bit confusing, but as we moved forward, we understood the process and allowed it to run its course, and we are grateful and thankful that we did, because the home is everything my wife and I ever wanted in a home, and we are so overwhelmed with joy and happiness that it's crazy! The home is extremely beautiful, and we have no faults or complaints about anything pertaining to the builders or what they promise to deliver. They were always present, available, and knowledgeable whenever we had questions or concerns. Richmond American Homes, quality and designs are second to none; to say they are extremely beautiful is an understatement.  ... More

It was a pleasant experience. As soon as I was shown the home I knew right away it was where my future led me. Everything was done in a timely manner, correctly and I was well informed of every single step. I do not regret having had ran into so many beautiful people wanting to help and accomplish the goal my home. Thank you to everyone many blessings.

Great value Great people Everything was great. I felt at home right away. Jeneen has been wonderful with the whole process. Andy is very attentive to our needs. I recommend that anyone looking for a home should check out Richmond American Homes

It was a great experience, new home buyers should take the opportunity because they're new home with lots of space and comfortable for your family and a safe and good environment.

It’s been a great experience working with Ryan on purchasing our house,he was very knowledgeable and always helpful

I just relocated from Chicago, by myself… and the Richmond Homes team made it so much easier with awesome service and attention to detail. Janeen was the first Richmond Sales Agent and she is frickn AWESOME!! She made a very tough and difficult part of my life very simple and supported!

It was a good experience looking forward to my next purchase

My sales person Anthony was great! Followed up very well with my questions and paperwork. The superintendent Brian has been very helpful. However, the title company dropped the ball, very delayed forms, I only had 2 days. Big rush.

We are very pleased with the purchase of our new home. However We would have preferred that a floor plan option were offered to us before we sign the contract. We saw the model home and we fell in love with the floor plan, but apparently they built the floor plan they had available or they just decided for us. Also the superintendent was not very helpful and nice when we close our house since there were pending issues to be completed in the house that he never took care. Other than that the house is beautiful. There are areas where there were needed more lights like in the living room where they put only one single light! The trees were dead when they delivered the house to us. There were two appliances brand new and already broken. We had to call the manufacturer and have them fixed by ourselves! No assistance from the builder! The backyard lot was not properly delimited so they put the limits like 20 feet less than what our survey plan says. I would say I have no complaints about the way we qualify and financially speaking close the house, but we are not happy with the way the superintendent dealed with the pending finishings of the house. There is still parts of the house like the moulding that looks loose in some areas. ... More

The sales agent started out well but in the end was snippy. With this company you won't be treated like a customer so don't expect it. I wouldn't recommend them to friends and family for customer service nor the way construction issues. House hasn't settled so that excuse for the current issues is null. The home is beautiful but the service turnaround is slow.

The lender used by Richmond is horrible. My sales associate Pam was amazing. The lender was in organized and wanted to change my closed date after driving 4 hours to Haines City. Their communication skill

During our final walk through we identified many things that needed to be addressed or fixed. We have been in our new home for well over a month and several of those issues have yet to be resolved. I have heard many times, from multiple people that "we will take care of it", yet we continue to wait. They did take care of certain issues, but others are still incomplete.

Underwhelmed but good enough house. Some cheapness in finishes, appliances/AC unit, materials and installation for cost sitting, cutting corners. Dealings were deceptive or non responsive.

Still haven't talked to anyone about warranty issues and have been here 2 months

To many things that are need to be repaired and incomplete. Model design is good but builders are need to improve the quality.