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- Richmond American Homes
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- Orlando, FL
Richmond American Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Richmond American Homes.
Read all 35 verified reviews from homeowners that built a new home with Richmond American Homes in the Orlando area. Orlando homeowners have rated Richmond American Homes an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Orlando Area
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Customer Reviews
The process was easy
- Jean Enas P.
- Verified HomeBuyer
- December 20, 2024
- Kissimmee, FL
I love the layout..Good material.all my family and friends love the design.Very nice house.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Home buying experience
- Sacha R.
- Verified HomeBuyer
- December 19, 2024
- Mascotte, FL
I had a great experience with Richmond American Homes, specifically with the sales associate Todd and the builder Chris. They were very helpful with everything I needed. This was my first time buying a home, and they made sure to educate me and guide me through the entire process, making the transaction smooth. The financial team also did a great job. If you are a first-time homebuyer, you should definitely consider them. Whatever they told me at the start was exactly what I spent and received in the end.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great
- Roberto R.
- Verified HomeBuyer
- December 01, 2024
- Umatilla, FL
The house is perfect. No problems.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The builder was very nice and addressed all my concerns.
- Linda T.
- Verified HomeBuyer
- September 08, 2024
- Umatilla, FL
Very beautiful home and the people involved in the sale were wonderful.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Kennard
- Kennard Vishnu C.
- Verified HomeBuyer
- August 16, 2024
- Kissimmee, FL
Very good dealing with Clay
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
happy with my purchase
- Leonardo Andres Rivas B.
- Verified HomeBuyer
- August 16, 2024
- Saint Cloud, FL
I am grateful to the company for their quick responses to the difficulties that arose. My family and I are very happy to have acquired our property with them. The experience was quick and easy.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Exceptional Service and Support: A Stellar Experience with Richmond Homes
- Joan Moises Marquina N.
- Verified HomeBuyer
- May 13, 2024
- Mascotte, FL
I am extremely grateful to Richmond Homes for making our first home buying experience a seamless and enjoyable one. From start to finish, their team went above and beyond to ensure that we were well-informed and supported every step of the way. I would like to extend my sincere appreciation to Helen for her exceptional attentiveness and responsiveness. She was always available to address any questions or concerns we had, providing us with valuable guidance throughout the entire process. I also want to express my gratitude to Justin for his informative guided tour of our new home and for ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience!
- Elizabeth R.
- Verified HomeBuyer
- May 08, 2024
- Tavares, FL
I was pleased with the whole process. The sales team made us feel like VIPs. They sent fotos of the home at every step. The experience was smooth. I would recommend this builder to any one who wants a new home without issues.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Austin
- Cynthia Westerman S.
- Verified HomeBuyer
- November 08, 2024
- Tavares, FL
Austin was a pleasure to work with. He is very knowledgeable and Very friendly. He answered any and all questions I asked. He made himself available and always returned calls or texts. He kept me up to date once a week during the building process and even sent pictures. I would highly recommend him to my friends or family looking for a new home. He is an asset to this company for sure.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Beautiful house in a convenient location
- Anonymous
- Verified HomeBuyer
- June 13, 2024
- Mascotte, FL
I had a great experience with Richmond American. The whole process was smooth. I've been in my new home for over a month now. The house is amazing, the neighborhood is what I wanted. I think I made the right choice with this new construction in a beautiful location that is growing.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Overall a good experience
- Anonymous
- Verified HomeBuyer
- November 09, 2024
- Kissimmee, FL
The selling staff was great. Always on top of any situation. After buying, the customer service for service calls is a little difficult to work with. But overall a good experience
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Cori
- Cordella Natoya Tanisha G.
- Verified HomeBuyer
- August 02, 2024
- Mount Dora, FL
My realtor and the sales lady Samantha was great. However, the builder was never at any of my walk through. He was not aware of all the issues that I was told would be fixed. The house was just built and the foundation in the garage is cracked up everywhere. They tried to say it’s settlement without looking at it. How would a new house be settling before I moved in? The windows have cracks around them from drywall not done correctly and the paint is wiping off simply by touching it on every corner wall. There is no quarter round so now I have open wood everywhere. They rush building the home ...
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
New home
- Anonymous
- Verified HomeBuyer
- March 08, 2024
- Clermont, FL
The details you get for the price of the home is better than any other home we saw.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Amazing
- Marguerite A.
- Verified HomeBuyer
- October 02, 2024
- Mascotte, FL
That will be amazing in less stress if the team members specially the one in Colorado do a brief description from the beginning to let the buyer know the expectations “paperwork “ to be more specific not every minute the one something as soon as possible that will be best for everyone in it will be best the get everything done after the do the closing.Mike from Orlando he’s the worst not pick up the phone not replying back when you text him I hope he treats everyone the same in equal because you need them in the depending on you also it’s was a learning experience for me to move forward ...
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 3
Excellent communications, quality workmanship, cleanliness.
- Anonymous
- Verified HomeBuyer
- August 09, 2024
- Tavares, FL
From my initial research, Richmond American was not the top choice as a builder. Internet reviews indicated quality issues in other developments throughout the U.S. After talking to some of the residents of Lakeview Forest, I decided to take the risk. Happy to say my experience has been very good. From the Sales Office Staff (Austin & Lizzy) to the project manager (Carl) were responsive to any questions I had. The weekly updates with pictures were excellent. My only bad experience resulted from dealing with your affiliated insurance company. The individual assigned to assist me (Evan) ...
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
My Experience
- Roberto Antonio Ortiz L.
- Verified HomeBuyer
- November 01, 2024
- Mount Dora, FL
I am pleased with my overall experience. Moved in just days before the hurricane, and to my surprise, the home held very well. Some water was entered through the ventilation system, but nothing to complaint about.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Slow Start, Mediocre Finish
- Howard Dexter H.
- Verified HomeBuyer
- May 01, 2024
- Kissimmee, FL
When I was placed on contract for my home, the building process moved very slowly. After some adjustments, things seemed to get back on track. However, I am not pleased with the limited customization, such as adding additional speakers, a swimming pool, a fence, etc., to the mortgage. During inspections and closing, the enthusiasm to make the necessary fixes was apparent, but some things did not get done. I'm still waiting for my driveway to be cleaned because my final walk-thru was on a rainy day.
Richmond American Homes responded:
Hi, Howard. We’re reaching out to someone in your region to let them know you need assistance. Thanks for giving us a chance to help.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Material very bad includes toilet small size look babies toilets
- Francisco Alfonso C.
- Verified HomeBuyer
- November 22, 2024
- Kissimmee, FL
We have a bad experience with warranty take a long time to fixed and toilets very small and quality very low that sad
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 4
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Can be better!
- Liliana Gomez C.
- Verified HomeBuyer
- August 02, 2024
- Mount Dora, FL
Salesperson, David and the construction supervisor, Bob are the only persons I can say, WOW they are amazingly amazing!!!! Responsible, responded in timely manners, kind, friendly… I can’t really finish the list of how incredible person they are, God bless them!
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 5
Beautiful home with a bad buying experience
- Stephen M.
- Verified HomeBuyer
- April 17, 2024
- Mascotte, FL
Overall I can say we love our Richmond American home. However the buying experience did not go as smoothly as I imagined it to be when it came down to closing. Our house was definitely not ready to close on our closing date. I was pushed back once already for a stairwell railing replacement due to the wrong railing installed. I wish I could of delayed our closing again due to the fact our house was very dirty on our closing date. My first 2 days of owning the house was spent cleaning the entirety of the house from dust and dirt. It took several repeats of deep cleaning to remove dirt and ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 5
Value 3
Responsiveness 5
Horrible Customer Service
- James P.
- Verified HomeBuyer
- October 18, 2024
- Kissimmee, FL
We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Not a pleasant experience
- Anonymous
- Verified HomeBuyer
- September 10, 2024
- Kissimmee, FL
What should have been a pleasant experience has been anything but. Closing was pushed back a month after the initial walkthrough and at final walkthrough several items had not been addressed. We have been in the house for more than a month and are still waiting for items to be corrected that must now go through a warranty company as it is past the closing date. The quality of the workmanship is not up to par. It seems as if there was a premium placed on finishing the work, not on the workmanship
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Moving homes for profit
- Carl David Caldwell I.
- Verified HomeBuyer
- May 17, 2024
- Tavares, FL
The people I worked with, sales and construction, are outstanding and continue to be so. They are just being asked to do too much, too fast and the results show it. Lots of little/moderate problems that were indicative of this. Not real pleased with that, not much else to say. I chose to buy, so it is my fault. I like the house ( once the issues are straightened out)and the neighborhood. Why you cannot select any options is stupid and why you get this review. No pull out drawers in the bathrooms…really? Just cheap. Of course, I signed a contract and they (corporate) dropped the ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Bad experience
- Jhon Edison Suarez G.
- Verified HomeBuyer
- March 06, 2024
- Saint Cloud, FL
Bad experience, any time I’m referring Richmond
Richmond American Homes responded:
Hi, Jhon. We’re reaching out to someone in your region to let them know you need assistance. Thanks for giving us a chance to help.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not a very good after closing support for a remote buyer.
- Pat Michael C.
- Verified HomeBuyer
- November 06, 2024
- Mount Dora, FL
When buying a home remotely from Richmond American Homes, I expected a certain level of support and care, especially as a buyer. Unfortunately, the experience has left much to be desired. I closed on my home without being present for the final walk-through or the first two weeks of ownership, trusting that all was in good condition. Shortly after moving in, I discovered that three trees had fallen on the property while I was absent. I asked the builder to stand them back up, which they did, but the trees quickly died. When I reached out to report this, hoping Richmond American Homes might ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
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