Richmond American Homes Reviews in Orlando, FL

Overall our experience has been positive. This positive experience was driven by David, Carl and Austin. My initial support system was very lack and almost deterred us from buying but the crew of gentlemen came in and showed us otherwise.

Would highly recommend that home buyers have a pre-dry wall and final inspection and do not assume because it's new construction that everything is fine. My inspection revealed workmanship that would void the manufacturer's warranty.

We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.

Our house was built very fast. Because of the speed of the build, some details were glossed over. Window trim drywall is wavy around the windows. The painters that were used to paint our house are pretty bad. Many parts of the house had to be re-painted due to poor quality. The painters left a lot of paint spots on the floors and did not appear to use drop clothes while painting. The other problem is that they spread caulk and drywall on the carpet that I have been cleaning up. The ceiling drywall is wavy. Many parts of the house are finished with poor materials. 50 % of our door handles in our home were installed upside down. Some of the doors were damaged or installed with deep scratches on them. The cabinet quality is meh. The model homes are COMPLETELY different in terms of representation of what you are getting in a Richmond American Home. It would have been nice to have some choices while the home was being built. We will probably be ripping a lot of things out and replacing them with quality materials in the future. I would probably not recommend these homes. The way the building went it makes me wonder what else was overlooked/ shortcuts/ sloppy workmanship occurred in the house? ... More

What should have been a pleasant experience has been anything but. Closing was pushed back a month after the initial walkthrough and at final walkthrough several items had not been addressed. We have been in the house for more than a month and are still waiting for items to be corrected that must now go through a warranty company as it is past the closing date. The quality of the workmanship is not up to par. It seems as if there was a premium placed on finishing the work, not on the workmanship

The people I worked with, sales and construction, are outstanding and continue to be so. They are just being asked to do too much, too fast and the results show it. Lots of little/moderate problems that were indicative of this. Not real pleased with that, not much else to say. I chose to buy, so it is my fault. I like the house ( once the issues are straightened out)and the neighborhood. Why you cannot select any options is stupid and why you get this review. No pull out drawers in the bathrooms…really? Just cheap. Of course, I signed a contract and they (corporate) dropped the asking prices 15k+. Yeah, not pleased, then all the crappy and, I mean crappy, issues with the house. Workers/builders rushing/don't care. Hard sell to recommend RA. The saving grace is they are responding to my complaints. However, so many of the problems are just not really excusable. Oh yeah, this is my 4th home, so you guys are last in that group. ... More

Bad experience, any time I’m referring Richmond

When buying a home remotely from Richmond American Homes, I expected a certain level of support and care, especially as a buyer. Unfortunately, the experience has left much to be desired. I closed on my home without being present for the final walk-through or the first two weeks of ownership, trusting that all was in good condition. Shortly after moving in, I discovered that three trees had fallen on the property while I was absent. I asked the builder to stand them back up, which they did, but the trees quickly died. When I reached out to report this, hoping Richmond American Homes might assist with replacement, I was informed that they were not responsible for landscaping after closing. While technically accurate according to policy, it’s disappointing that Richmond American Homes wouldn’t make an exception or even offer guidance for a remote buyer. Having to replace trees that were never healthy from the start is frustrating and doesn’t seem fair, especially given the lack of options for someone who couldn’t oversee every step in person. A bit of flexibility and customer support could have made a significant difference. ... More

Tengo más de un mes mudado acá y todavía tengo detalles por reparar algunos los he tenido que hacer yo como por ejemplo la pintura, pero hay detalles en los gabinetes del baño en los marcos de las puertas en las baldosas del baño, detalles que no debería tener una casa nueva

GET EVERYTHING DONE BEFORE CLOSING, even punch list items that they promise will get done asap because even these have been an absolute pain in the rear to get taken care of. And you think that's hard, warranty is absolute garbage, you have to get the top manager involved or you won't be getting a response. I wish we had not rushed final closing, and delayed closing like some of our neighbors did, because we are over a month from when we closed and are still waiting for punch list items to be finished. At this point we're about to start opening up complaints in an effort to get people to move their butts. ... More

Desde el día uno que nos mudamos se nos va la corriente en la cocina se nos dañó todo lo d esa nevera hicimos el reporte y hasta hoy 12/31/2023 no han solucionado el problema sin decir que el piso tiene detalles la alfonbra de la escalera tiene pintura en los bordes las manillas absolutamente todas las tocaba y te quedaban en las manos allí la reglamos como pudimos ya que eso no puede esperar y lo podíamos hacer lo d de la electricidad se escapa de nuestras manos para resolverlo. Y la grama no la colocaron la tiraron por ende no está lisa está con muros ósea montaña pequeña y no hablar que cuesta que las pocetas o inodoros descarguen de forma eficiente realmente quería una casa pero no pensé que podía tener tantos problemas siendo nueva y lo peor es que no te ayudan a resolverlo el problema de electricidad es grave y aún así no han podido solucionar ... More

You would think buying a new construction would save you alot of headache amd give you piece if mind but it's the complete opposite for me. Too many issues from a leaking roof, leaking hot water tank, garage door replacement, back sliding door that wouldn't lock, unpainted stucco, shaking tiles in the master bath and appliances that were not hooked up. I still have to check the dishwasher. We made note of most of these on the final walk-through and were assured they would be addressed by the time we had keys. We've had to chase Richmond homes down for almost two months to address these as promised. I had to stalk the superintendent. The home warranty specialist has yet to see us as promised. We were told it would happen within 30 days or so after closing, it been almost two months. Bottom line is the build was rushed hence poor workmanship. I mean just yesterday they had to replace a vent and duct in the attic and roof because it was leaking everytime it rained. I had to keep a bucket in my bathroom to catch the rain.while they are better than DR Horton and Lennar, you still have to pay attention to the work. The worst part is they forget your after the closing. If you dint stay on top of them you'll be stuck with issues and your warranty will run out. With all the issues I've had still discovering I just wish that my home warranty person Ashley would communicate with us so we can resolve and move on with our lives and enjoy our home. I don't like to bother people but I paid alot of money for a brand new house and everything should be in working order as promised. If you buy with Richmond pay attention and stay on top of them. I understand that things will need fixing here and there and it's nice that they give you a warranty but I would say responsiveness and communication after closing is a serious problem. ... More

Very bad and warranty long process And quality of materials very low

Awesome sales staff. Terrible build experience. Lots of promises and lip service from the superintendent. No one comes back after closing to address issues.

My case went from first lot flooded and they did not tell me anything at all when I noticed i had to request a lot change they have very bad communication for the closing the house has a lot of details to be fixed thru warranty request and still yet had not contact me after the superintendent told me he would take care of it he later backup and ask for a warranty request lack of compromise just wont recommend them at all really let them be your last option

They will over promise and under deliver. Everything was a quick fix during the walk around but they waited a month after closing and my consistent follow up to start making repairs that were supposed to be done prior to closing and then postponed by the builder to the week after closing. To name a few: -water hoses in the washer are cross connected -unable to use a broken tub for a month now and builder is MIA. -they show you better quality appliances and then go with the cheapest. -a door doesn't latch - ceiling was not properly painted -floor has stains -house wasn't cleaned. AC filter was not replaced as promised. -Appliances has dents, and scratches, same with sliding doors. Windows stained with glue or paint. The lack of care is obvious. For a better experience have them get any work done PRIOR to closing. I'm disappointed with the experience don't recommend this builder. ... More

Listing out all the issues and horrible customer service we experienced would do nothing for anyone. So, save yourself the time and heartache and DO NOT BUY A RICHMOND AMERICAN HOME. Take your hard earned money and spend it somewhere else. All the reviews are true. Horrible craftsmanship, quality is cheap and customer services (after they take your money) is less than stellar. You've been warned. DON'T DO IT!

Since starting the process with Richmond American homes it has been a nightmare. The only good person i meet was the Sales agent, everyone after him has been horrible. I have been living in my home a month and I still cant get the company to fix all the all the problem I have in. these are problem that have been mentioned since I did my initial walkthrough of the home. If I could get out of my loan and go find another builder I will do it in a heartbeat. Since I signed the final paperwork i have been treated as if I don't exist at all. Now I have to figure out on my own hope to fix the problems in my home because after multiple emails ignored by their customer care team, I have to start coming out of pocket because my family safety is my only priority. ... More