Richmond American Homes Reviews in Boise, ID

I have a great experience and love my new home!

Quality interactions, access to management when needed, immediate attention to detailed items requested. Many Thanks!

As first time home buyers we had heard stories about how difficult buying a home can be. That was not the case with Richmond. They explained the process so well and made each step simple. Grant was always there to answer questions and did an amazing job from start to finish. Erin made getting all the documents we needed to share easy and helped us know what was coming next so we were prepared. If we ever had questions she was quick to respond and easy to work with. We would recommend buying a home through Richmond to anyone!

We purchased this move in ready home as part of a 1031 exchange. From the sales person, superintendent, and warranty contact they all did an exceptional job in communicating and exceeding expectations. They did a great job in inspecting and correcting any workmanship that had to be touched up.

I had a great experience from the moment I contacted Richmond American Homes, to the tour of homes, and the buying process. Sharolynn was exceptional and we were extremely impressed by her! We used their mortgage lender which was frustrating at times with the back and forth of information that had to be sent multiple times, but it wasn't a deal breaker. Love the craftsmanship of the home. When we did the walk through they were very thorough which I appreciated. Thank you!

Candie was extremely helpful throughout the whole process. Aaron and Denny have been very responsive when it came to questions about work orders/help.

We were so thankful to have found Richmond American Homes in Idaho. After looking at different builders and resale homes, this home hit nearly every checkmark for us. The location is wonderful, the build has amazing touches and the quality is amazing. Our sales representative, Sharolynn, was extremely helpful in understanding the process and how Richmond American Homes are different from other builders. We really feel like we won the lottery with this house.

Everything from start to finish was a great experience! Everyone from Richmond homes was extremely helpful and answered all our questions, I would highly recommend doing business with them in the future.

The entire team kept us up-date on the progress especially Oliver J and went out of his way to have a smooth transition into our new home he became a new friend!

We love our new home and are very happy with our purchase. The only snag we have run into is getting our work orders in and taken care of. We are not concerned that they won’t be address, we only feel they could be handled in a more timely manner.

Catherine was great and helped us navigate the complex buying experience

We had a great experience with Oliver and him helping us through the whole process. He answered all our questions and was very patient with us and us taking our time wanting to see all our options. We had a few warranty items that I wish were taken care of right away but we also bought near the holidays and people might be delayed. Overall I feel it was a positive experience even with us running into our own personal loan issues.

Jessi is absolutely the best! She has gone above and beyond. Our experience with the sales process has been top notch. We haven't moved in yet, so answering the questions about the materials, value, and responsiveness are difficult to answer at this time. I really don't have enough information, so I chose the middle rating. I wish I could have sent the review without having to give a rating for each item. I suspect they will be all be 5 stars once we get settled in.

I thought Richmond American homes was great. They worked with my situation and wanted us to be successful. So far so good. Shawn was very nice to work with!

Oliver is great to work with. He really helped me get into the place I wanted and helped insure all my conditions were met.

We love our home now that it is done. However, every builder has issues. Make sure you ask detailed questions, and don't expect everything in the model home to be included in the one you pick. One example is the closets, the model had nice shelving in all the closets. When we asked about it being included they said it would be "exactly like the model". they later stated that those closets are not an option and we had to pay to have them as a "custom change" Great floor plans, overall good quality, and a lot of value for the money you pay.

Oliver is wonderful and truly one of the best parts of purchasing with Richmond. He is there for every little thing you need. Incredible communication. The cons: there were a few miscommunications with their mortgage company relating to their incentive. Also the workmanship could def. be better. They will fix everything you ask so it seems they rely heavily on waiting until you ask for it. Overall, the community will be lovely and we are happy with our purchase so far.

Superintendent was rude and not polite

For me the finish work before moving in was not good. The attention to detail was poor as we had to have cabinets re worked patch work and painting still in progress and cleaning before move in was very poor. Still waiting for work on the fence and gate and paint repair on facia board. I know we have a year to get all these things corrected but who ever is responsible for making sure everything is in order should slow down and take more pride in the finished product as this represents Richmond Homes.

Had to follow-up more than once on project issues that needed to be resolved. A few promises were made and not kept. And a couple appointments for scheduled repairs were no call, no shows.

Our agent for Richmond was not the best. The home has been great thus far. The mortgage company Richmond uses is horrible. The first and final walk through was lazy

Overall, I am very happy with the home and with using Fidelity National Title as the title company. They knocked it out the ball park with customer service! I was told by Richmond American that my landscaping would be done in spring time but shortly after closing, landscapers showed up without any notice and I did not appreciate that.

I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.

Once we closed, the sales person was non responsive. We have questions and have sent emails, with no response. The drawers are very shallow and don't hold any of size

Sales experience was the best part of the process. Sales person responded promptly and often with updates. Overall quality of the home was fine with one major issue and several smaller issues. The major issue was finally resolved after a battle with the builder and the rest of the warranty work is subpar which the neighbors said it would be as they fought the same battles. A month and a half later two of the three are still unresolved and on one I still have not even been contacted. Not sure I would go through this again