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- Boise, ID
Richmond American Homes Reviews in Boise, ID
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What Boise Homeowners Have to Say About Richmond American Homes.
Read all 27 verified reviews from homeowners that built a new home with Richmond American Homes in the Boise area. Boise homeowners have rated Richmond American Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Boise Area
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Customer Reviews
Great Experience
- Donn Scott W.
- Verified HomeBuyer
- October 23, 2024
- Middleton, ID
Quality interactions, access to management when needed, immediate attention to detailed items requested. Many Thanks!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Home Buying Made Easy
- Justin W.
- Verified HomeBuyer
- August 02, 2024
- Star, ID
As first time home buyers we had heard stories about how difficult buying a home can be. That was not the case with Richmond. They explained the process so well and made each step simple. Grant was always there to answer questions and did an amazing job from start to finish. Erin made getting all the documents we needed to share easy and helped us know what was coming next so we were prepared. If we ever had questions she was quick to respond and easy to work with. We would recommend buying a home through Richmond to anyone!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great value and overall experience
- Anonymous
- Verified HomeBuyer
- July 17, 2024
- Star, ID
We purchased this move in ready home as part of a 1031 exchange. From the sales person, superintendent, and warranty contact they all did an exceptional job in communicating and exceeding expectations. They did a great job in inspecting and correcting any workmanship that had to be touched up.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Wonderful experience overall!
- Kathryn K.
- Verified HomeBuyer
- July 14, 2024
- Star, ID
I had a great experience from the moment I contacted Richmond American Homes, to the tour of homes, and the buying process. Sharolynn was exceptional and we were extremely impressed by her! We used their mortgage lender which was frustrating at times with the back and forth of information that had to be sent multiple times, but it wasn't a deal breaker. Love the craftsmanship of the home. When we did the walk through they were very thorough which I appreciated. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Austin M
- Austin M.
- Verified HomeBuyer
- May 31, 2024
- Star, ID
Candie was extremely helpful throughout the whole process. Aaron and Denny have been very responsive when it came to questions about work orders/help.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
New build at Pappy’s Landing
- Chelsey Anna K.
- Verified HomeBuyer
- January 20, 2024
- Caldwell, ID
We were so thankful to have found Richmond American Homes in Idaho. After looking at different builders and resale homes, this home hit nearly every checkmark for us. The location is wonderful, the build has amazing touches and the quality is amazing. Our sales representative, Sharolynn, was extremely helpful in understanding the process and how Richmond American Homes are different from other builders. We really feel like we won the lottery with this house.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Successful first time home buyer experience.
- Kaden Kenneth G.
- Verified HomeBuyer
- November 01, 2024
- Star, ID
Everything from start to finish was a great experience! Everyone from Richmond homes was extremely helpful and answered all our questions, I would highly recommend doing business with them in the future.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Hartland neighborhood
- James J. N.
- Verified HomeBuyer
- April 10, 2024
- Nampa, ID
The entire team kept us up-date on the progress especially Oliver J and went out of his way to have a smooth transition into our new home he became a new friend!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Lovely Home
- Kasi V.
- Verified HomeBuyer
- August 10, 2024
- Nampa, ID
We love our new home and are very happy with our purchase. The only snag we have run into is getting our work orders in and taken care of. We are not concerned that they won’t be address, we only feel they could be handled in a more timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Loved working with Catherine
- Scot Thomas P.
- Verified HomeBuyer
- July 25, 2024
- Star, ID
Catherine was great and helped us navigate the complex buying experience
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Already built model
- Brooke Scopelliti R.
- Verified HomeBuyer
- December 13, 2023
- Nampa, ID
We had a great experience with Oliver and him helping us through the whole process. He answered all our questions and was very patient with us and us taking our time wanting to see all our options. We had a few warranty items that I wish were taken care of right away but we also bought near the holidays and people might be delayed. Overall I feel it was a positive experience even with us running into our own personal loan issues.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
The people
- Anonymous
- Verified HomeBuyer
- March 13, 2024
- Nampa, ID
I thought Richmond American homes was great. They worked with my situation and wanted us to be successful. So far so good. Shawn was very nice to work with!
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Good experience, but ask questions and be thurough.
- Anonymous
- Verified HomeBuyer
- June 19, 2024
- Nampa, ID
We love our home now that it is done. However, every builder has issues. Make sure you ask detailed questions, and don't expect everything in the model home to be included in the one you pick. One example is the closets, the model had nice shelving in all the closets. When we asked about it being included they said it would be "exactly like the model". they later stated that those closets are not an option and we had to pay to have them as a "custom change" Great floor plans, overall good quality, and a lot of value for the money you pay.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Homebuyer
- Anonymous
- Verified HomeBuyer
- October 23, 2024
- Nampa, ID
Superintendent was rude and not polite
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 2
Finish work
- Angelo Anthony B.
- Verified HomeBuyer
- May 30, 2024
- Nampa, ID
For me the finish work before moving in was not good. The attention to detail was poor as we had to have cabinets re worked patch work and painting still in progress and cleaning before move in was very poor. Still waiting for work on the fence and gate and paint repair on facia board. I know we have a year to get all these things corrected but who ever is responsible for making sure everything is in order should slow down and take more pride in the finished product as this represents Richmond Homes.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Quite a bit of follow-up required with builder for small project issues to be resolved.
- Todd W.
- Verified HomeBuyer
- August 11, 2024
- Star, ID
Had to follow-up more than once on project issues that needed to be resolved. A few promises were made and not kept. And a couple appointments for scheduled repairs were no call, no shows.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Curtis
- Curtis Scott R.
- Verified HomeBuyer
- September 07, 2024
- Star, ID
Our agent for Richmond was not the best. The home has been great thus far. The mortgage company Richmond uses is horrible. The first and final walk through was lazy
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Keith pretty much stopped communication as soon as we entered escrow and only communicated when HE needed something.
- Christopher Arturo C.
- Verified HomeBuyer
- March 14, 2024
- Caldwell, ID
Overall, I am very happy with the home and with using Fidelity National Title as the title company. They knocked it out the ball park with customer service! I was told by Richmond American that my landscaping would be done in spring time but shortly after closing, landscapers showed up without any notice and I did not appreciate that.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Kind of a mess
- Ashley Leah S.
- Verified HomeBuyer
- December 22, 2023
- Star, ID
I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Average at best
- Michael Eugene W.
- Verified HomeBuyer
- September 12, 2024
- Nampa, ID
Sales experience was the best part of the process. Sales person responded promptly and often with updates. Overall quality of the home was fine with one major issue and several smaller issues. The major issue was finally resolved after a battle with the builder and the rest of the warranty work is subpar which the neighbors said it would be as they fought the same battles. A month and a half later two of the three are still unresolved and on one I still have not even been contacted. Not sure I would go through this again
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Slow in fixing the problems
- James P C.
- Verified HomeBuyer
- May 13, 2024
- Nampa, ID
I would not share about my house
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
House is okay, contractors are rude.
- Mark K.
- Verified HomeBuyer
- June 08, 2024
- Star, ID
The house is decent, even though there are some finishing touches that need to be resolved. There seems to be no policing of the contractors that are still building homes right across from us. We expected noise, that’s part of building new houses, however the constant music and the trash everywhere is ridiculous. The contractors also park wherever they want, including in front of our driveway. We have to abide by the HOA rules, but the contractors can do whatever they want, and it’s very frustrating to live next to!
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
My Richmond American Home Building Experience - its not about relationships
- Larry C.
- Verified HomeBuyer
- September 02, 2024
- Nampa, ID
We just purchased an Idaho Richmond American spec home. Although it was a spec home, we entered into a purchase contract just as the build began. The Richmond sales team was very friendly and reachable in those early days. We signed their contract and completed their down payment early. After that though, everything changed. Now the salesperson and project manager seemed to avoid us. Their prior promises really didn't seem to matter anymore. For example, one promise they made was that the build could be prioritized and the completion date advanced if we needed it. We needed it. Now though, ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Not a good experience
- Michael B.
- Verified HomeBuyer
- May 01, 2024
- Nampa, ID
Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.
Richmond American Homes responded:
Hi Michael, thank you for reaching out. I conveyed your concerns to our local team and they are working on getting in contact with you. They are in the best position to assist you moving forward. Thank you for giving us a chance to help!
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
staff
- Douglas F.
- Verified HomeBuyer
- July 22, 2024
- Star, ID
the office staff sucks useless but the in field people made up for with great service / I think he name is Denny
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
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