Richmond American Homes Reviews in Boise, ID

I would not share about my house

The house is decent, even though there are some finishing touches that need to be resolved. There seems to be no policing of the contractors that are still building homes right across from us. We expected noise, that’s part of building new houses, however the constant music and the trash everywhere is ridiculous. The contractors also park wherever they want, including in front of our driveway. We have to abide by the HOA rules, but the contractors can do whatever they want, and it’s very frustrating to live next to!

We just purchased an Idaho Richmond American spec home. Although it was a spec home, we entered into a purchase contract just as the build began. The Richmond sales team was very friendly and reachable in those early days. We signed their contract and completed their down payment early. After that though, everything changed. Now the salesperson and project manager seemed to avoid us. Their prior promises really didn't seem to matter anymore. For example, one promise they made was that the build could be prioritized and the completion date advanced if we needed it. We needed it. Now though, the local Richmond team did the opposite. They seemed to de-prioritize our build. Often nobody worked on the house for days on end. The sales team became nearly unreachable. Once I was told 'if I have two dates to schedule anything, I always pick the later date!' No wonder progress slowed to a crawl. We came to feel the local team's goal was to encourage us to walk away, forfeiting our substantial down payment, and allow them to sell the house again to their next customer. On the day the property closed and we finally took possession (three weeks late), there were a few issues they promised to fix. Nearly a month later and with NO attempt from Richmond to address these concerns, the story repeats itself. They seem to be all about transactions and completely uninterested in relationships. Although the house itself seems fine, if you are considering a build with Richmond American, I would proceed with caution. Many of their verbal promises seem to be voided by their exceptionally long contract. That's my opinion. ... More

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

the office staff sucks useless but the in field people made up for with great service / I think he name is Denny

This was a terrible home buying experience. Terrible communication from Dan. Did walk through and most items were not completed at closing. Back yard landscape is extremely poor workmanship. No attention to detail in house. Dark cabinets and they install a white vent cover. No drawers in second bedroom. No place to put a towel bar. In master bathroom. The list goes on. . Hid the fact that we had a 12’ deep easement at the rear yard so back yard is much smaller than expected.

I would not recommend Richmond to anyone. This was the worst home buying experience of my life. I have purchased 11 homes (6 of them new) in 4 different states. Richmond was by far the worst company to deal with. The sales associate was so short handed and over-worked that he could not get back to us regarding issues. They also changed the agreed upon price after I signed all of the paperwork. Then they tried to change it one more time and they relented when I threatened to back out of the purchase. At closing, it happened one more time. They gave all of the final closing numbers to the title company for a cash purchase. I WIRED the funds, only to be called back. The title company was informed byRichmond that they had made a mistake and that I needed to send an additional amount to close the deal. This was the most stressful deal that I have ever been involved in. ... More