Richmond American Homes Reviews in Las Vegas, NV

During our final walk we had a list of things that were wrong. Only half of them were resolved. Head contractor didn’t seem to care about the issues that were not fixed. We were unable to get a hold of him after that day. We had to contact home warranty people to have someone else come over and fix some issues. Shouldn’t the final acceptance form half to be signed and the customer satisfied before you release the home?? This never happened. To this day we have never signed off the final walk paperwork. Terrible!

Poor construction job. In a hurry to sell, rushed.

The process from beginning to end was great. Sales office was very communicative and upfront. The fixes requested were done in a timely and effective manner..

Poor communication and information

The building process was very good. The follow up after has not been as good. We did not receive any training on how to operate our appliances. Now that we are here, we are unable to register with the home warrantee company, and are having an issue with at least one appliance.

A lot of missing finish part their job. Many mistakes. It looks obviously tried to finish building real quick. Many spots are not perfect compare to other homes. Very disappointed that price i paid. Area, design looks good. But thats it. If its 1-2 or 5 spots r not cleaned finish is okay, But so many things that they built wrong. very very disappointed . But i have no choice. L

For almost half a mil not worth the price and experience

The salesperson in the office was very nice and helpful prior to moving in. However, I found an issue with construction regarding our property. I called the office to check on the warranty and to fix this problem but they never responded back to me. I am very disappointed with the response and still after all this time no one has responded back.

Great home but didn’t feel at home with issues and things needed to be fixed. Yes we might of missed a few things during walk through but I feel that the house should have been up to standards with Richmond quality homes. I’ve own a Richmond home before and know the service, quality, and issues resolved can be better. It’s frustrating waiting for a timeframe to have warranty issues scheduled with no shows or communication. We have had multiple issues with the warranty representative.

Our sales person, Dionne was helpful and responsive. Our designer Lisa was great and addressed our issues. Our Super, Mike, awful! Doesn’t know how to talk to customers, was rude and not helpful at all. Lots of issues between construction. Oswaldo from home warranty has been great to work with, but overall the house has a lot of issues that are being addressed and fixed. Just taking a lot of time to get completed.

I wanted to wait to write this review, after being in the home for a liitle. Overall experience was good, Erik in the office was great no issues, always took our calls and our questions. Our biggest problem is all of the finish work that was completed or not really completed. Alot of stuff was just touched up quickly so that they could close the house. Our baseboards/trim and walls are probably the worst; uneven and rushed. We still have people coming back to fix things; it just takes so long even though we've paid and we are in our home. It's really just an inconvenience to us as the buyer, we can't decorate due to walls needing to be re painted. We can't fill our cabinets since those need to be fixed as well. They forgot our soft closed cabinets and doing the extra finish on them at the end so they are mot so dull. Plus, they almost forgot our covered balcony that they ended up having to take off the roof that they had started and redo it which is probably why things were rushed since they were 2 to 3 weeks behind. Our problem is, is where is the quality control? We understand that people are not perfect. But, for a new home priced over 500k. You would think there would be some more consideration with the details and finishes. We're still finding things and it's just makes us feel like we come last. It's just about getting the money instead of making a great house. ... More

When we tested the water dispenser during walk through, but it does not work after we moved-in. It took 3 weeks to get someone from home warranty team to fix it. It turned out some dirts get into fridge water filter and blocked the water flow. Since the water filter is not in the warranty so we have to spend $50 to purchase a new one to replace the one that was new, but we could not use.

Be prepared to moved in and have trades in an out of your home for the first few months. Everyone is very nice, but after you move in you will notice blemishes and issues that may have you questioning the workmanship and value of your home. The good news, you have a 1-year warranty to ensure trades come in to fix issues (but read the fine print).

a runaround when i call for a problem

The home buying process was overwhelming but they were always there to respond to any questions we had. Only thing that I would recommend is more security, Our home was broken into a couple days after closing and unfortunately our appliances was stolen. So it ruined our homebuying experience.

Beautiful homes and neighborhood as the title suggests. We bought our first home in NV and coming from the east coast. Little issues here and there but took the home care team 3-6 weeks to resolve the issues. Shower rod for 1 of our bathrooms was forgotten and didn’t get to use it for almost 1 month until I called Corporate Center. Otherwise we’ve been happy with our purchase.

Window is cracked already and I have to wait a month for a replacement. Paint is poorly done with drip marks all over. All the screws in the house are lose. The stucco is coming off already. The floor makes noise and it’s not even level. This house was built too quickly and with poor attention to detail.

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

It is a nice home that meets our needs. The sales agent was untruthful which was unfortunate The many issues with the home have not been addressed with the exception of the lack of electricity in two rooms

Tried contacting Homewaranty for issue with pin holes in the floor grouting all over my new home, I acknowledge of being a Holiday weeks and was given 10 working days for replies until up to date. No respond from the Honewaranty and we're unable to properly moved my furniture until the grout problems is resolved.. POOR RESPONS FROM RICHMOND AMERICAN TO RESOLVE THIS ISSUES.. Also after 5 days of occupying my homes without my furnitures the AC system went down with issues with the equipment. REPRESENTATIVE I TALK WITH TRY TO BLAME ME FOR THE PROBLEM SHE SAYS THAT BECAUSE INFAILED TO CHANGE THE AC FILTERS,WICH I WAS TOLD BY THE PROPERTY MANAGER TO REPLACE IT 1 TO 2 MONTHS AFTER WE MOVED IN JUST FOR PRECAUTIONS.. STILL WAITING FOR RESPONS.. ... More

I recently purchased a home from Richmond American Homes and wanted to share my overall experience. On the positive side, the home is well-designed, and the construction quality is generally good. However, my overall rating falls at a B due to a few notable concerns. One significant aspect is the lack of attention to detail during the construction process. This has required assertiveness on my part to address and have issues remedied. While the customer service from Richmond American Homes is responsive, it could benefit from more proactive problem-solving. Setting average expectations throughout the home buying process proved crucial. It's advisable to be prepared for occasional disappointments and exercise assertiveness in communicating concerns. In summary, Richmond American Homes offers a decent product, but improvements in attention to detail during construction and customer service responsiveness would significantly enhance the overall experience. ... More

On the day of my walkthrough, the electrical was not working in the kitchen, no hot water, the back fence was crushed by a tractor, screens missing and torn and so forth. The person conducting the walkthrough for Richmond had no idea of the condition of the house because Richmond did not complete a pre inspection. All this means that Richmond rushes to get you to the closing table, hoping to push you into a long post closing list. Any buyer should be aware that it is highly unlikely that anyone from Richmond will come back to complete the "post-closing" punch list. I've not seen anyone, and speaking with neighbors, they haven't either, one neighbor has been trying to complete a long list for 11 months. I still don't have a missing screen for my sliding door and there are missing handles on my cabinets. After 30 days, I have been completing/fixing many open items myself. My advice, DON'T close until every item is completed. If you do, you're on your own. ... More

The home is over priced for the cheap materials used in building the structure. The workmanship is dismal. Multiple feature in the house need to be fixed from replacing windows, sliding glass door, driveway pavers, cabinet drawers and doors and quart’s shower wall. All of these items need to be fixed and have yet to be fixed. The Richmond American home specialist was notified of the issues and still has not reached out to set a time for repairs. We have been living in our home for three months now with no word. I would not buy a home from Richmond American again. I will never recommend them to anyone I care about. ... More

The home is great, Susan was great to work with, Joey also has gone above and beyond. As far as purchasing the home, worst experience ever. Terrible communication amongst themselves, lots of wasted time because no one could pick up a phone to communicate what they needed specifically.

It’s taken 30 days to get a response on my warranty items. Had me submit pictures for your app that they can’t even access. Nothing in the process was smooth or even I would say it was friendly.