Richmond American Homes Reviews in Las Vegas, NV

Sales person, not the one we were talking with,made fun of us as we walked out the door after spending a hour going over lot choices, model selection, and down payment. Sales man we worked with lied on several occasions . Financial department wanted us to submit a document that we and they knew was fraudulent at their request. Head of department later said we would have been approved for our loan had we submitted the fraudulent document.

MY EXPERIENCE WAS TERRIBLE FROM THE BEGINNING TO THE END THEY TREATED ME IN THE WORST WAY IT WAS MY WORST NIGHTMARE I HAD NEVER BEEN THROUGH SOMETHING LIKE THIS MY CHILDREN ARE READY TO BUY A HOUSE AND I WOULD NOT RECOMMEND THEM TO BUY WITH RICHMOND AMERICA HOMES STACY TREATED ME VERY BADLY I DON'T KNOW HOW SHE CAN WORK WITH PEOPLE SHE IS A RACIST.

I would never recommend this builder. Untrustworthy

They have not responded in regards to when the repairs that needed to be done will be completed.

From the start, we were bait and switched on a " promotional" interest rate. " get down here by tomorrow to get this rate", Then when we make the decision to commit to the largest financial purchase either of us had ever made, only to be told oh, wait, you cannot get that promotion because of a construction production issue. So.. we held up our end, but they mess up and we pay for it. Turned out, par for the course with Richmond. Next, the builder would not work with us at all during the build, we stepped into a build that had already started, however, it was only a concrete slab, nothing else. Even then, they wouldn't even let us change something as simple as hardware color. We even asked if they would be nice enough to just leave the hardware off, so we are not committed to those holes in our cabinets, they said sure, but put them on anyway. So, lied to us to get us to not ask about it. We asked for many little things along the way, and the only word Richmond knows is "NO". They are not in the business of customer service or making a $600k purchase feel special or personalized. Next, the loan process... equally as terrible if not worse. Their in-house loan company, Is a joke. Starts with that bait and switch, then the loan officer ( Dana ) is nonresponsive, rude and will blatenly lie to you. She will NOT answer a phone, and when she calls you back days later, she has no useful info, and says she will get your questions answered, only to not be heard from again by phone or email. Not to mention, we were never given our estimated hud or copy of our appraisal... still waiting for them. ( Been in the house over a month). Construction of the home.. is an absolute rush job. We have problems as we speak that were obvious issues that their workers hid from their so-called quality control process. I am a construction electrician of 20 years. Lights wired into the wrong switch ( 1 can light is wired into the pendants ) and they tried to cover it up by putting them all on 1 switch. Thinking we would not notice because the house does not come with fixtures for the pendants. We have had TWO complete sewage back ups from the main sewer where they have had to send a plumber out to clear from the main clean out. But they refuse to admit there is a construction issue. MULTIPLE hvac issues, still some not addressed. Door hinges that have fallen out of the wall because the carpenter ran the screws in so hard they stripped. Of course we had other small issues I would expect like small leaks and paint / aesthetic issues. They take weeks to address any issue if at all, even with the proper work orders. Once they have your money, you are no longer relevant. Their superintendent of the community is their only asset. Angel works hard and will be there if you need him, for questions or emergencies. But he has an uphill battle, because the company is just burying him. He'd be smart to take his skills and knowledge to a community that won't make him pay for all their carelessness. We are by no means a couple of Karens, Being in the industry, i have a lot of understanding for normal construction issues. This is also the 4th new home I have purchased in my life, and BY FAR the worse in every category of value, customer service and quality. ... More

One of the 1st to buy and last to move in because they failed to preplan and see that the pole in my lot needed to be moved, took 2 yrs for me to move in and because it was rushed there have been all sorts of issues with the house. It's no wonder there have been several Class Action Lawsuits brought against them!

I would never buy from this company again. It’s so unfortunate with majority of the builders in Las Vegas hire out for teams to build all their homes, and these teams are so lazy and they’re rush to build these homes. The lending process is a joke they don’t communicate. Choose your own title company, the title company they choose, which is called Ticor Title is also a joke. Here’s my advice! Find your own agents don’t trust theirs! They work for the company and their best interest is the company! 1. Real estate agent 2. Loan agent 3. Home Inspector 4. Title company

By far this has been the worse experience ever. The entire loan process was ridiculous and overkill, the house was filthy dirty when i received it, my fridge is missing a filter, my garbage disposal wasnt working and i had to pay out of pocket to fix it. I had beer bottles left in my backyards and still had some tape left from the marked areas that needed fixing. Very dissatisfied and the only reason that I finished the pricess waa because of my situation I was in. Beautiful homes but that’s all.

Horrible from start to finish! Everything was wrong and communication was poor never will I ever buy or recommend a Richmond American home.

The sales agent is excellent, but unfortunately, the home is poorly built with numerous issues. Moreover, I discovered that the construction of the home did not adhere to building department codes. During the walkthrough, they may attempt to deceive you to cover their mistakes. So when the issue happens, they will not be responsible. I will be filing to the contractor board

work was done horrible repairs times are slow and everyone blaming everyone else the repair swere done poorly