Richmond American Homes Reviews in Albuquerque, NM

Very nice homes very clean

This was my 3rd new build and easily my best experience. Team was responsive, attentive and very knowledgeable. Everything I wanted was done in a surprisingly short amount of time. Everything I’ve asked for even after closing was done without question. Larry and Edgar are amazing.

I’ve lived here 6 weeks: The garage door remotes do not work to open the doors, I tripped a breaker using the garbage disposal. The AC does not cool my room. Plants and trees are dying in front yard that was on drip system, I have not received the screen door for my bedrooms slider glass door( it’s very stuffy in my room without AC and no screen on the door. The refrigerator I replaced, and the dishwasher due to inability to work properly. I am begging for help since I live by myself. I can’t afford all the out of pocket costs for things the builder supplied that did not work. Please get me my screen door and a person to fix the garage door, the front yard drip system, and garage door opener remotes. remotes. Who is my HOA? These things need to be addressed. ... More

I had a very good experience with the sales staff, knowable and friendly, they helped my through the entire buying process. On the construction end there was many issues that needed fixed, Ive been in my new home 5 weeks and yet not all issues have been addressed. I had to be on the phone every week complaining in order to get anything done. I feel that these issues should have been complete on the 2nd walkthrough prior to moving in.

Our first time purchasing a brand new home and it was an okay experience the sales guy was not much help he mislead us in a few ways not very helpful. The head builder guy you contact for issues superintendent was completely worthless and he would ignore our issues had to get the higher ups involved!. Finally they are coming out to fix some issues but still waiting on others to get resolved.

Our experience with Richmond American Homes has been disappointing from the beginning. Upon purchasing our home, we discovered several issues that needed attention. Unfortunately, the response time to address these concerns was unacceptably slow, and commitments to fix them were often delayed or missed entirely. It took countless follow-up conversations to see any progress. Contractors claimed they attempted repairs but couldn’t access the home, despite no arrangements for entry being made. As a result, many fixes only occurred after we moved in, forcing us to repeatedly rearrange furniture just to accommodate these overdue repairs. Even now, some issues remain unresolved, highlighting a lack of focus on quality and customer satisfaction. Richmond American Homes seems more focused on completing sales than delivering well-built, problem-free homes. Given this experience, we foresee relocating in a few years. I would urge anyone considering Richmond American to be cautious and prepared for ongoing follow-ups if issues arise. ... More

We’ve been living here for a month now and have had a few important issues that have yet to be resolved. I get the typical response to shut me up and continue to drag the issue on. Then I get timeframes during the day that never get concluded either. I’m really frustrated and not sure what else to do in order to get real traction on the repairs that are needed.

The Sales Personnel is Outstanding! However, the Project Management Unfortunately is Inexperienced, Lack of Pride in the Craft of Building a Home, Lack of Professionalism (No Shows at Appointments, No Sense of Urgency to Correct Issues, Etc.) and No Corrective Plan of Action within Supervisors to Apprehend those employees.

The sales process was very efficient and pleasant. After moving in we found several issues with the house itself. We made a list and were instructed to communicate with their representative to get these resolved. Almost a month and a half later and all communication is one way - me to them. I don’t even get a thanks for the text I am working on it. Nothing. It is very frustrating.

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

Easily the worst home I’ve ever purchased. From quality of materials, craftsmanship, and customer service. Buy elsewhere.