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Richmond American Homes Reviews in Albuquerque, NM

What Albuquerque Homeowners Have to Say About Richmond American Homes.

Read all 17 verified reviews from homeowners that built a new home with Richmond American Homes in the Albuquerque area. Albuquerque homeowners have rated Richmond American Homes an average 3.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American Homes

has 3.2 out of 5 stars in Albuquerque Area

17 Reviews in Albuquerque Area

Ratings by Category

Overall 3.2

Quality 2.8

Trustworthiness 2.6

Value 3

Responsiveness 2

Richmond American Homes in Albuquerque Area

View Homes

Customer Reviews

Great

  • Carrie Ann R.
  • Verified HomeBuyer
  • September 25, 2024
  • Rio Rancho, NM

Very nice homes very clean

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

New Build

  • Johnathan L E.
  • Verified HomeBuyer
  • March 27, 2024
  • Rio Rancho, NM

This was my 3rd new build and easily my best experience. Team was responsive, attentive and very knowledgeable. Everything I wanted was done in a surprisingly short amount of time. Everything I’ve asked for even after closing was done without question. Larry and Edgar are amazing.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The Alexandrite is a great floorplan

  • Anonymous
  • Verified HomeBuyer
  • December 09, 2024
  • Los Lunas, NM

I am pleased with the home (Alexandrite Floorplan). The construction manager is mostly responsive to questions, repairs, and concerns now but wasn't very responsive in the beginning. It takes tenacity on the part of the homeowner to get things addressed. The community is better than most because the homes have substantially different exterior designs than most new communities. It's not as "cookie cutter" as other communities. The interiors are also nicer than most builder grade new construction. The high ceilings and quartz counter tops are a nice touch. The closets could use more ...

Total Score 5


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Extremely disappointed. No accountability to fix issues with home .

  • Renee Soraya J.
  • Verified HomeBuyer
  • October 07, 2024
  • Rio Rancho, NM

I’ve lived here 6 weeks: The garage door remotes do not work to open the doors, I tripped a breaker using the garbage disposal. The AC does not cool my room. Plants and trees are dying in front yard that was on drip system, I have not received the screen door for my bedrooms slider glass door( it’s very stuffy in my room without AC and no screen on the door. The refrigerator I replaced, and the dishwasher due to inability to work properly. I am begging for help since I live by myself. I can’t afford all the out of pocket costs for things the builder supplied that did not work. ...

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 5


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

New home experience

  • Jennifer Shaylee Y.
  • Verified HomeBuyer
  • November 01, 2024
  • Rio Rancho, NM

I had a very good experience with the sales staff, knowable and friendly, they helped my through the entire buying process. On the construction end there was many issues that needed fixed, Ive been in my new home 5 weeks and yet not all issues have been addressed. I had to be on the phone every week complaining in order to get anything done. I feel that these issues should have been complete on the 2nd walkthrough prior to moving in.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

finalizing the build

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2024
  • Rio Rancho, NM

Purchasing was fine. The readiness for walk-through was an issue twice. The first time I verified on Friday that the house would be ready Monday. I was traveling from 10 hours away to get there. When I arrived they were framing the driveway to be poured and there was still work to be done inside. The second time it was still not totally done and we discovered that where there was supposed to be an 8 ft french door per the JIO, there was a 5 ft empty opening. I closed anyway thinking it would be handled quickly. I have been out once since then and it wasn't done yet. At that time I also ...

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Lasting bad impression

  • Anonymous
  • Verified HomeBuyer
  • August 01, 2024
  • Rio Rancho, NM

Our first time purchasing a brand new home and it was an okay experience the sales guy was not much help he mislead us in a few ways not very helpful. The head builder guy you contact for issues superintendent was completely worthless and he would ignore our issues had to get the higher ups involved!. Finally they are coming out to fix some issues but still waiting on others to get resolved.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Disappointing Experience with Richmond American Homes: Quality and Service Fall Short

  • Anonymous
  • Verified HomeBuyer
  • November 11, 2024
  • Rio Rancho, NM

Our experience with Richmond American Homes has been disappointing from the beginning. Upon purchasing our home, we discovered several issues that needed attention. Unfortunately, the response time to address these concerns was unacceptably slow, and commitments to fix them were often delayed or missed entirely. It took countless follow-up conversations to see any progress. Contractors claimed they attempted repairs but couldn’t access the home, despite no arrangements for entry being made. As a result, many fixes only occurred after we moved in, forcing us to repeatedly rearrange ...

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Dragging

  • Karla Renee C.
  • Verified HomeBuyer
  • November 08, 2024
  • Rio Rancho, NM

We’ve been living here for a month now and have had a few important issues that have yet to be resolved. I get the typical response to shut me up and continue to drag the issue on. Then I get timeframes during the day that never get concluded either. I’m really frustrated and not sure what else to do in order to get real traction on the repairs that are needed.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Richmond Has Great Sales Dept. But Horrible Project Management!

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2024
  • Rio Rancho, NM

The Sales Personnel is Outstanding! However, the Project Management Unfortunately is Inexperienced, Lack of Pride in the Craft of Building a Home, Lack of Professionalism (No Shows at Appointments, No Sense of Urgency to Correct Issues, Etc.) and No Corrective Plan of Action within Supervisors to Apprehend those employees.

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Post move in ghosted

  • Anonymous
  • Verified HomeBuyer
  • April 30, 2024
  • Rio Rancho, NM

The sales process was very efficient and pleasant. After moving in we found several issues with the house itself. We made a list and were instructed to communicate with their representative to get these resolved. Almost a month and a half later and all communication is one way - me to them. I don’t even get a thanks for the text I am working on it. Nothing. It is very frustrating.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 5

Responsiveness 1

Disappointed in Craftsmanship and Quality Control

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Los Lunas, NM

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile ...

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Experience with the builder and the finance arm of the builder.

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2024
  • Rio Rancho, NM

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Sales process seamless. After move in, deeply disappointed.

  • Christina Annette H.
  • Verified HomeBuyer
  • August 02, 2024
  • Rio Rancho, NM

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items ...

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

They WON'T take care of warranty issues. They are charming, DON'T believe a word they say

  • Dixie D.
  • Verified HomeBuyer
  • December 18, 2024
  • Rio Rancho, NM

You want to believe that they will help. They show you their warranties and how often they are, see it's in those forms you signed. But they said yes to all of it and that they'd take care of all of it, tomorrow.... Tomorrow comes and goes. I have waited two months (since October 2). The weather stripping on garage, stucco issues, deadbolt doesn't lock, no door on bathroom, screen door, right front window doesn't lock. You get the picture don't you? I have contacted corporate in Denver, they passed me on to Albuquerque. Guess what? They will fix it....NOT. Still waiting. How can such gross ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible

  • Casie W.
  • Verified HomeBuyer
  • November 22, 2024
  • Rio Rancho, NM

We were pushed to close yet the house wasn’t completely ready. We have a long list of items on the final walk-through that are still pending repair. Quality of grout and tile work is terrible. Trying to coordinate getting these repairs completed has been more than frustrating. Have left here about a month and already have a hole in the side of the house that has appeared along with a giant crack down our garage wall just to name a few. Richmond blows a lot of smoke about repairs. Good luck! I was warned and I didn’t listen.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst home I’ve ever purchased

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Rio Rancho, NM

Easily the worst home I’ve ever purchased. From quality of materials, craftsmanship, and customer service. Buy elsewhere.

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1