Richmond American Homes Reviews

From our first day seeing houses everything was very smooth. Super friendly staff at Richmond. Brandi the Richmond sales agent in our areas was extremely attentive and quick to respond to any and all questions. She was amazing! And even the loan officers all were very responsive and made everything as smooth and quick as possible. We were surprised at how good and smooth everything went. Even after closing our warranty agent Nicole has been on top of the little details being addressed with our home. She’s very knowledgeable and on top of it. We’re very happy with our home purchase, it’s not our first Richmond home and have to admit we’re once again impressed and super happy with our new home. ... More

Riley at first seems to be an engaged construction super, but it is only superficial. There are so many things wrong with this house, and you soon learn that it's because Riley does not lead by example and hold his workers accountable. Tiled backslash with glazing worn off--rather than use a handful of new tiles, just slap them up on the wall. Plumbing fixtures that aren't quite tight and leak. Mis-wired switches. Scratched windows, with damaged frames and broken locks. Mis-cut trim around most doors. So many things to fix, we filled more than a page prior to closing, and it continued even after closing. And then some things only get partially fixed. I could write an even longer essay on the lack of attention to detail and poor follow through, but it will only fall on deaf ears. I am VERY DISAPPOINTED with this whole experience. ... More

My sales agent Marco was outstanding and very easy to work with. He was very responsive to all my texts, questions and concerns in regards to the home buying process. I appreciate the staff and also the warranty people as well.

Experience was good. Weekly updates. Good follow through

Look now further and trust Richmond, American homes. My wife and I are truly grateful for the quality of the home and the professionalism of the team that we deal with and you’re not left out on an island after the sale you receive emails and they truly do want to make you happy.! Richmond, American homes the best of the best!

Our move in was pushed multiple times. We signed early with the promise from Richmond that multiple issues would be fixed after. 2 months after moving in and there’s still things that haven’t been fixed. It is very hard to get ahold of anyone to take care of these issues and having gone through 3 superintendents on a 6 month period seems to cause things to fall through the cracks. The quality of materials is not great considering the cost of the house.

Been a month since moving into our new home and there were a few minor issues and the warranty department is pretty responsive. While the house look and interior feel is good, can't help but notice some of the low end products used in construction, which is pretty common with today's track home builders. Got the benefit of the rate buy down, which helped a lot. Field staff, Chuck Salo and Manny Tacho were very responsive, approachable and helpful. Loan processing team members, Jennifer and Darcie provided excellent and responsive service. Not a good experience with their Sales Rep Sonja (is a rep at Firefly subdivision) who was great until making a commitment to purchase but became unfriendly and unhelpful for the remainder of the process. She needs to develop customer service mindset and learn how to communicate better. ... More

Our new Richmond-American home is something we've always wanted. Design and quality are excellent and the home is exactly what we were looking for. Our salesperson, Courtney, is outstanding and made the whole process very easy. The few minor new home follow-up items were handled quickly by Nathan, and the Richmond-American team has checked in with us several times to ensure all is well. What a terrific experience.

Buying a home can be stressful, but Carrie made it feel simple and manageable. She explained everything clearly, kept me updated, and was patient with all my questions. I really appreciated how smooth the process was and how supported I felt the whole time.

It was awful...if time could go back I would never purchase this house. I moved a month ago and one thing after another doesn't work. I have been promised multiple times that this will be corrected or that.....never happened. I have uneven ceilings, broken cabinet, uneven flooring, chipped wood in stair rail and hundreds of other things.

Our sellers agent was great! She said what she did and did what she said

Buying a house is supposed to be exciting blah blah....Well buying a Richmond Homes was the absolute worse experience I've had. If we wouldn't of been left homeless I would have walked away from this purchase. As I get settled in and what not ive noticed a lot of issues. In the RV garage, the wall outlets are not at the same height level. The sheetrock edges arent on 2x4s. The RV garage has a whole 3 outlets in the 43 foot garage. They left the plastic on the over head lights, when the garage opener was installed they took the power cord and went around the frame to plug it in, this caused the light cover to not close. The back deck was a total waste, it was 3x5 or so. No stairs to the back yard from the deck which was over 24 inches high. When I brought this up the fix they went with was to add a complete railing around the deck. By doing this we had no access to the yard till I removed it. When the wind blows the inside doors rattle. ... More

My husband and I spent months looking at different homes, and we randomly came across the Arborbrook community. Our sales agent Ryan gave us the tours. We fell in love with the models instantly. He then proceeded to show us some spec homes that were move-in ready. Who knew we would fall in love with one! We put a deposit down the next day. The escrow process of course is always stressful, but they made it easy and were super patient and understanding. Fast forward, WE ARE IN OUR BEAUTIFUL NEW RICHMOND HOME!!!! Thank you so much for making our dream come true.

Handle warranty issues lightning fast.

We recently moved in to our new home. It's only been a little over a month, but we're generally pleased with the house and would only suggest a few changes. The buying and move-in processes were great and the supervisors have been awesome at addressing any minor fixes we've needed. Overall, the quality of materials and workmanship are pretty good. There's only a few things we've noticed that could be improved. The balusters along the stairs don't all sit flush on the bottom. The top floor (carpeted) already has several squeaky spots. There are no outlets on the kitchen island. Overall, though, we are pleased with our purchase and look forward to living in our home for a long time. ... More

Issues in full bathroom area

We really enjoyed working with Lia on the home purchase. She was responsive and very helpful. 3 weeks after moving in we discovered a leak from the roof that caused significant water damage and mold on one side of the house. After a week of inspection they began tearing up my brand new house, installing blowers and fans. This is still in process and expect it will last about another month before it will be put back together. Needless to say, we are not happy. When I asked about compensation for our significant inconvenience, Richmond responded with “We don’t do that”.

This is the 3rd time I've purchased a new-build home, and this is by far the best experience that I've had. The entire process, from sales to design selection to build to closing to post-close warranty issues, the employees have all been phenomenal. They've constantly strived to do the right thing by us, their customers, and give us the best experience and home possible. Melissa, our sales rep, did great. Natasha, our designer, and HUGE SHOUTOUT to Danny, our foreman, who went above and beyond to make sure we understood everything about our new home, was incredibly helpful with issues, and gave great advice for us. His focus on quality and customer satisfaction is impressive.. and the biggest reason we had such a great experience. ... More

Workmanship has been a major problem. Still dealing with warranty issues. Unable to get anyone out to come fix it. Items in house that no one can give an answer as to what they are or why they are there. Can’t get in touch with anyone to schedule repairs. Electrical and hvac both with big issues. Cannot get answer as to who installed certain systems so I can get more info from company since richmond American had no clue who did it.

Honestly, the process of getting a loan was alot of work. Since we don't have a Realtor representing us. But everything else was smooth sailing. The representative and everyone involved was excellent with quick response to my questions or need. I will definitely recommend richmond home to my friends and family

Great area and beautiful homes

Great communication through the process

Everyone we worked with through the sales and ownership phases have been pleasant. The home inspected well.

We were misinformed by the sales agent with an accent on a number of things such as side yard size, HOA fees, if the neighboring houses were already sold, who our neighbors would be, possibility of switching to another lot, how soon the neighborhood will be built out and others. She is a talented lier.

I found my home by accident. It was not on my list of properties to view. Once I entered the model I was greeted by Jerry. He showed me the smaller model and the Larimar. Even though I used an outside lender the home buying process went smoothly from beginning to end. Even now the warranty team is attentive and accommodating. If you’re looking to purchase, go Richmond American.