Richmond American Homes Reviews

Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When there were issues they were there to assist. Their communication skills and knowledge are invaluable for anyone under their care that is buying a Richmond American home. As first time, new home construction buyers, we are extremely grateful for the professionalism of the team that we worked with – Geraldine, Mike and Chris. We are thankful for their time and hard work on our behalf. ... More

Richmond has been responsive to our questions and or concerns. Sales rep Aaliyah was great and responded to our questions in a timely manner and had extensive knowledge of the product. After closing with Matt who provided an extensive tour of our new home and his knowledge and experience was a great help to us. Richmond has been responsive in following up with small repairs after closing. Definately would purchase with them again.

From start to finish, we had a great experience with Richmond Homes. Don and Jason were great to work with, and very responsive to our questions.

The experience was overall good and I’d recommend Richmond to anyone.

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

This is a company that keeps its word and it fantastically responsive. They have great customer service.

From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.

Overall the buying experience was good on our end. Communication was good throughout the process, the only issue we had was communication towards the end with one of the loan officers. Other than that issue, we had no problems with Richmond American during this process. Our walk through with DJ went as well as it could have and she’s already reached out to see if we needed anything since we moved in.

The buying process was super simple! The hardest part was deciding which floor plan I wanted. The sales team was exceptional and answered all of my questions. I’ve only been in the house about a month now, but everything is working perfectly. There were a few minor touchups that needed to be done, mainly dings in the walls and such. But nothing major. Most of the discrepancies have already been fixed. The foreman has been super helpful and just a real pleasure to do business with. I would recommend Richmond American to anyone looking to buy a house. I’ve actually sent a few of my friends this way to have a look! Thank you for everything. ... More

Amber my home associate was very helpful. The process of buying a home was as smooth as it could be. They few items that needed to be addressed where addressed as expected. Thank you for caring.

Realtor was very helpful and responsive

the process was pretty fast and i’m great full for all the help they provided

Jessica was friendly knowledgable and honest which we appreciated. One thing I wish was that we had known there were no customizations available to be made when we saw the model homes. Overall I’d rate the experience a 5 star rating. Looking forward to what the community will grow into.

I just relocated from Chicago, by myself… and the Richmond Homes team made it so much easier with awesome service and attention to detail. Janeen was the first Richmond Sales Agent and she is frickn AWESOME!! She made a very tough and difficult part of my life very simple and supported!

Richmond American Homes offers a smooth and enjoyable home-buying process, with knowledgeable staff who are dedicated to helping you every step of the way. Their attention to detail and commitment to quality ensure that you’ll find a beautiful, well-crafted home tailored to your unique style and needs.

I had a great home-buying experience and we got an excellent rate!

My experience with Richmond homes has been great! Highly recommend!

Loved the overall experience with Richmond they really care the most for the "home buying" process. Very much enjoyed seeing the home being build from ground up. Very clean and professional when doing our weekly walk through. Every little detail upon final walk through was addressed! Not one thing was skipped. We were very please and couldn't have asked for a better experience!

Everything from start to finish was a great experience! Everyone from Richmond homes was extremely helpful and answered all our questions, I would highly recommend doing business with them in the future.

David found a home that worked with my time frame, delivered on schedule. Josh was awesome during the walkthrough and follow-up. He was patient, informative, and thorough.

The best part of the entire process is how seamlessly it was. Special mention to Dale on sales, the way he manage the communication to my wife and kids made a difference, I was ready, but the rest of my family gave me the thumbs up after talking to Dale. The handover from sales to finance, then to the loan department, and everyone in between. This process, from Richmond, was focus on making sure I was informed of the next steps and feel comfortable at any point. Buying a home does not have to be a nightmare, but a dream come true with Richmod homes

Great Experience easy to work with we love our home

My home was move-in ready when I started the process and I absolutely love it. The community is friendly and lively. Our house was beautifully built and the team has been very responsive to my issues and concerns!

Our experience with Richmond home was outstanding. Customer service was on point took care of all our needs they took us through the whole process step-by-step, and are still in communication with us after our purchase helping us with whatever we need. Overall, our family is happy with everything.

Enjoyed our buying process once we found our Lot and home model. Satisfied with the whole process.