Richmond American Homes Reviews

Only major issue that I have had is with the back sliding door not wanting to lock until I used a item to press the pin in. Maintenance have came by and adjusted it twice but it still having the same issue. So I had to put the object back in place in order to get it to Lock back correctly.

My experience was great, all the personnel was knowledgeable and friendly.

Many problems exist with the new home. Builder cut corners and forgot to do many things properly. Responsiveness has not gone well.

Very disappointed in the workmanship and quality of the home. I have a dual zone HVAC system and now am running 2 humidifiers because my house was registering 60% humidity. Their answer? it’s just MD! Called their technician and they said we need a whole house humidifier! Are you serious? We were less than 30 days in and now saddled with an expense for a house that is under warranty. No deadbolt on the garage door and I had a huge boot print on the door. They did not even paint the door even after I asked about. Basically they give you a new car with a dent in it and refuse to lower the price. The mortgage loan process was a disaster and we have a great credit but only the loan officer will communicate with you. Even the closing process I had to sign an Affadavit after we had closed regarding The MD First time home buyer credit that was mentioned up front. Not a great experience and extremely disappointed. The house has some nice features but the drywall work is horrible and does not match the price point but does match the current market. If I had more time I would have purchased a resale. The best benefit is the below market interest rate of 4.99%. I am very disappointed in Richmond and this is the worsts purchase experience we have had and this is a 180 degree difference from the last new home we built. Richmond’s stance is what the will not do and a very inflexible. Typically, anything you ask for the answer is no. We had to reach out to district management to recoup a tree credit of 2,500 because they did not know their own rules regarding the Transfer taxes being paid by them and at the last minute they attempted to use the credit they provided towards the transfer taxes. I was able to get them to plant 4 trees that we are still waiting for but we do have it in writing. Currently we are dealing with our 30 day inspection and will see how that goes. Unimpressed! ... More

Pleased with the home and love the location.

Buying a home with Richmond American was an extremely interesting experience. Initially they drew me in with a promotional 3.99 interest rate which is as good of an interest rate anyone can get in the current climate. Unfortunately, that is about the only upside to buying a house with them. Everyone associated with Richmond American knew little about how the house was set up and worked. The HVAC was zoned incorrectly from how they sold us the house, the sprinkler system misses multiple spots in the front yard, and the upgraded features were installed incorrectly. The actual process of buying the house was also equally difficult and frustrating, on the day of our closing they had secretly moved our closing date. This compiled with both Richmond American’s in-house lender and their preferred title company accusing each other of engaging in mortgage fraud and breaching their obligations did not sit well with me. Ultimately, this has been one of the most interesting, bizarre, and awful experiences I have had and it happened to be with one of the most important and expensive purchases one could make. I’m sure your experience will go better, but my experience was too bizarre to not give others a fair warning especially when they are spending upwards of $600k on a home. ... More

The home has high quality finishes and features. (Quartz counters, 2 a/c units, tankless water heater, paver driveway, double gates for yard, sherwin williams paint). My sales person was lazy. Handed me her master keys, no explanation or details. That is, when you could find her. Often I would go to the sales office and remnants of her were there - phone, purse, but her? No. I think she was fired, justifiably, before my close. Construction supervisor emailed saying I’d get weekly updates on the progress of the build. Got one in six weeks. If you asked him 3 questions, he answered one. So you had to follow up. He’s likely delegated some things, but not to a great worker… Construction supervisor has an assistant guy. Assistant guy gave incorrect information at walkthrough. Forgot to do our 30 day review. He’s newly hired and easily frazzled it seems. The house is great. The people are bla. Thank goodness I was local. I checked on my house myself. If this was an out of state purchase I’d have been furious. But I’m moved in now. The buying process is brief in the cycle of home ownership. So don’t let my review deter you. I just think Richmond needs better service. They build a great home! ... More

Santiago made the beginning of our home buying experience very good. He didn't mind showing every house we wanted to see. I would definitely be referring him to anyone in the market for a house.

Suzanne was absolutely amazing. She was there from beginning to end. We never went a day wondering. She was so attentive. Chris the Assistant Super was so knowledgeable. He was very responsive to emails and concerns. There was not a question that he didn’t find the answer to. Because of Suzanne I would go through the buying experience over and over again.

I would like too thank Jessica in my home purchase process. It was a quick and smooth transaction either way Jessica there to answer any questions I might have to better understand every detail.

David was very professional, approachable, and transparent!

Cindy was fabulous with help with paneling all the paperwork. Jon was great on getting little things fixed for us. A great company to do business with.

Make you feel like family, very attentive

Home buying process was not good. Their lender was terrible and I had zero communication with sales rep declined and a few things he described were inaccurate. He also didn't tell me about the upcoming inventory. Their site project manager was the saving grace. Two weeks after signing we had a huge leak, thankfully we were connected to a plumber and they stopped it but it took builder a month to fix under the warranty (thank goodness for a warranty). Having been here in the house for a month I think there the ceilings are horrendous and look like we've been here longer some of the materials used do give cheap too. Would I purchase another home them? I don't think I would. I'd try another first knowing which better questions to ask ... More

Beth and everyone that help s was great !!!!

The house buying process was overall smooth and without difficulty however; there are still some unresolved issues with the house that haven't been addressed in a satisfactory time frame. Hopefully Richmond Amercian will come through with their end of the deal and fix the requests I submit. Again, I am happy with Paul and John for their help in these matters.

Great experience, very helpful, would recommend

from start to finish everything about the buying experience was wonderful

There was really no competition to compare in the area!

We had an incredible experience buying our new home, and a huge part of that was thanks to Cori. From our very first phone call, she went above and beyond—FaceTiming us to tour lots since we were out of town, holding weekly calls to keep us updated on the build, and patiently answering every question we threw her way (even while she was on vacation!). Cori didn’t just feel like a sales associate—she felt like our advocate. Through the entire process, especially during closing, it genuinely felt like she was working for us, not just Richmond American Homes. Kevin, our builder, was just as impressive. He joined our weekly calls to provide construction updates and brought a level of detail and care that made a real difference. During both walk-throughs, he caught things we completely missed and made sure they were taken care of before we moved in. Even after closing, Kevin followed through on things we asked about, which made us feel incredibly supported. Between Cori and Kevin, we felt like we had a dream team—this wasn’t just a transaction, it was a great experience from start to finish. ... More

Angela was fantastic through the whole process. Donnie was excellent revolving any issues.

Great experience from staff through the process.

Average experience Home purchase. Difficulty with Builder with contract terms and underwriting

From the sales team to the warranty claims department (after my purchase), I have been blessed with good people. Thank you.

The home buying process was so fast it felt like it was being rushed but everyone did their parts and it’s a blessing. No email gets unseen and no phone call goes unattended.