Richmond American Homes Reviews

This home was sold to us as located in Surprise AZ. We are hoping that is correct, we noticed that on this survey it was described as Wittman Az.

Julia was great to work with

The people I had a chance to work with, Peter in sales and Abby in Home Design, are what made the experience the best possible. Peter checked in on me and kept encouraging me when I lost my job and the contract. I felt like it was a buddy checking in and not a sales guy hoping to close a sale. I felt that way because that’s what it was. He still texts me and makes sure everything is good. I made a friend. Abby made sure that she knew what our budget was and let us know the best place to go lower and places to just not go lower and the best quality for the price in all areas. She was great at saying wish for want you want in certain areas and delete it later. I’m glad I took her advice about the plugs in the bathrooms. I’m mad I didn’t take her advice about the plug in the closet. She’s right, I did end up putting my home office there… Then, George the PM was great for the walkthroughs and called in warranties on day one when things could not be fixed by the time of the walkthrough. I thought it would be a smoke and mirrors trick and he would have us eventually do the warranty claims. Then the cabinet people called. A week later the carpet people called. True to his word. ... More

The overall homebuying experience, quality of the workmanship, materials is good. Responsiveness to issues reported is pretty quick and we did not had any major issues except cosmetic issues after we moved in. We are very happy with Richmond American service

Finish painting not complete. Areas where a second cot of paint were needed didn't get taken care of after the walk through. other items such as doors not latching closed and sliding door adjustments ere needed and not taken care of after the initial walkthrough where they were identified. Now I have to file a warranty claim and that is inconvenient and time consuming. The office staff were great and tried to be helpful.

It would be most helpful if the salesman could provide a menu of all available options, along with the price of each option. It was difficult to find out which options were available, and how much they cost. We had to ask questions to discover what should’ve been transparent.

Great Team, Quick to Address to Issues

Loved the weekly updates on the status of our home as it was being built. The whole process was very easy and hassle free. Thank you for everything! We love our new home!

If you get Eric as your super you’re in great hands. Caitlin made the buying experience very smooth and easy!

I came across Richmond by luck, on the MSL website. I had an awesome realtor couple Aurora/Hector. After seeing multiple homes and meeting sales people I went with Richmond. I will say that my sales Rep Lawrence since day one I met him was very pleasant. I say that because I am a first time buyer and I do not always match what I show on paper, if you know you know what I mean. Lawrence was the most informative, respectful, transparent, funny, knowledgeable sales rep I ran across. He let me ask all “non dumb” questions that every sales people were seemed annoyed to answer. Richmond in house lender also made it very simple and efficient until the end but after all was done I understand why so. All I have to say and recommend to anyone specially first time buyers, make sure all your documents are written in English. In regard to that portion I want to say Shawna was great at answering all my loan questions and concerns. The escrow people were not as fun nonetheless they made a speedy and efficient transaction. After living here for two months I am in love with the community and the continued support from everyone involved with Richmond. I can not wait to elevate the “basic” elements of this build. I say “basic” in quotations because nothing about this build is basic. Thank you Lawrence and everyone in Richmond. ... More

Responsive, great piece of customer care

The whole process was met my expectations of a builder.

Nothing bad to say about the experience

Carla and Nicole is very helpful during this home-buying journey. Tim is very responsive for every question I have about the house.

Tanner did an amazing job! Always there for all of our questions (we had a lot!) Came by to see how we were doing a month after we moved in. Never had that type of customer service when buying a home!

I love my new home ,Richmond American home you the best they take of you

My family just moved in to our new home. We love it. With anything built by human hands we expect some flaws. Some of our doorknobs where installed upside down. Other than that, this house has been great so far.

Overall, I would say I’m pretty pleased with Richmond American. We love our house and our neighborhood. Our sales associate was upfront and communicated well with us. I wish I didn’t have to use their lender, but that was the deal that we had to make to get a great rate. The initial and final walk-through of our house were excellent and everything was fixed and addressed. A few minor issues after that a call to the warranty hotline and they responded quickly. I have to say I’m impressed with Richmond, especially when it comes to the quality of the build and the service. Would definitely buy again and would definitely Buy in Abrams point. ... More

I was in contact with Kiley he helped answer all my questions and give me all the proper info required to get through my home buying experience

From the start we have had an overall positive experience with Richmond American homes. Maggie the sales rep was very friendly and responsive as have the warranty reps, Ruben and Joshua. We love our new home and the lot size is great!

Beautiful home. Nice buydown of rate by home builder in a tough financing and expensive market.

We love our new home. Just a couple of things we didn’t like but not enough to sway us or consider negative. Very responsive to issues in the first 30 days . Overall great experience.

There were a lot of little things that needed addressed from our home inspection and walkthrough. The superintendent was super attentive to the issues that we experienced. The most concerning was the potential for shingle damage by wind. It was supposedly addressed but after Milton it looks like the area that they fixed had damage. Riding around the whole community, we saw no other homes with shingle damage so we are concerned of the quality of the roofers fixes that the home inspection brought out.

The buying experience was great working with Richmond. I do wish for the price you are paying that Richmond could at least finish the fences in-between homes instead of leaving that on the homeowners to work out with new neighbors who have not moved in yet.

Angie out Richmond hopes rep was so knowledgeable and patient with us through the entire home buying process. We were expecting our second child days before going under contract so we were on a tight time frame. Angie made our home buying experience possible and was fantastic to work with Genny and Luke has been a great resource and were fantastic through the process as well. The staff we worked with was the reason we decided to buy from Richmond and have referred others to as well.