Richmond American Homes Reviews

Great group of people to work with. All very professional and courteous. People I would be friends with for life and invite to my home for BBQ and family events. My wife and I felt comfortable and important. Gail has been a blessing and on top of all repairs and follow-ups. Loan process was challenging but Chris made us feel appreciated through the process. Overall you guys were a blessing in our process. Rose was also a blessing and showed us many options before we made our final decision. Thank you all Richmond Homes for your most excellent staff. Gus & Cindy

I couldn't be happier with my experience working with German. From the initial process to the walk-through, the entire process was smooth, transparent and well-managed. I believe the quality of materials is great; however, I can't say the same thing about workmanship. A lot of the tagged items were fixed before closing but a few weeks into moving in, I am noticing quite a few items that still need to be fixed. I haven't started the reporting process for these issues but I'm looking forward to a great experience just like how it was from the beginning of the home buying process.

I absolutely love my new Richmond American home. Moises in the sales office was a honest, sincere, trustworthy person to work with and help me get through the selection and purchasing process. The home is beautifully made with a feeling of luxury that I am thoroughly enjoying!

Buying a new build was way less stressful than buying a resale home. And Richmond American covered all their bases in the home buying process. They took the guess work out of everything and guided us throughout the whole process. We couldn't be happier.

Buy home was scary at first until my realtor showed me my home i fell in love with as soon as i walk in .. best decision we could have made

Richmond Homes is a great builder with good, quality homes. The home buying process was seamless from start to finish. Very thankful to work with Hailey, Luke, and Genny.

Over all pretty happy. Neighborhood is nice and homes are nice. Typical new build issues but they are taken care of promptly by phil

FromThe moment I inquired about the home to move in all went really smooth. The team was communicative and any issues found in the house were fixed before move in. Highly recommend.

We have been very pleased with our new home, the Paige model. I have had a lot of experience with Richmond before with friends who have bought homes with them and they’ve all had great experiences, but this is the first time I’ve purchased a home with Richmond. They live up to the reputation and they are very responsive and helpful when it comes to new home issues. Warranties are taken care of right away, and the site supervisor has been awesome. Also, our sales rep was amazing as well. The overall experience has been fantastic!

Buying this home was a breeze. Every team member that had a part in my purchase made it simple. I was informed along the way what to expect and when to expect it. There were no delays once the purchase agreement was made. The walk through and closing was quick. It did take some time to complete some of the issues from the walk through but there is only1 item from the list to be completed.

Over all great experience.

Everything has been wonderful. Frank in sales was personable, responsive, and very easy to work with. The sale itself went so smoothly and was much easier than this first time home owner expected. I'm absolutely in love with my new home!!

Our experience was easy, quick, honest, and transparent with everyone at Richmond Homes! Everything was seamless and any issues we’ve had since moving in they have been very responsive to fixing. Highly recommend!

RAH made buying a home easy with all the helpful experienced professionals every step of the way

Good process. Good response time. Answered all questions. Timely and professional. Friendly approach.

Richmond willingness to work with us exceeded our expectations. They were patient with waiting for our other home to sell unlike other builders.

The on site sales and construction team were the best! The loan team made the experience not pleasant, please improve the loan process.

Very satisfied with the Richmond Homes build quality, materials, appliances, design, lot size etc. Had a very bad experience with the Sales Rep David and loan officer Darrel though. Apart from that, the builders and warranty departments are good.

Everyone was so helpful, from the sales team to the loan officers. Always had time to answer all our questions. They always answered on time and helped us if anything was needed. The walk through of the home was easy and smooth. Home care specialist always responds he is very nice. He took care of submitting any minor problems we found in the home, that needed fixing.

Richmond does a very good job of keeping you informed during the build and has been very responsive to questions after the move in. We highly recommend everyone take the time to look seriously at what Richmond offers in Buckeye.

Great experience with Richmond Homes compared to our previous experience with another large builder. Ricardo and Rob were excellent with communicating, and Rob was great to work with and takes pride in his role and ensuring quality homes are built. The only aspect of the experience that wasn’t excellent is around some of the decision making at Richmond corporate (or whoever the decision makers are for designing model homes in the communities); in false advertisement within the models. I understand that all builders put items in the models that are not offered in homes, but this is a deceptive practice. If Richmond didn’t participate in this norm it would further elevate, differentiate, and build trust in Richmond from other builders. When trying to get a resolution around an item, we were met with an unfortunate response and attitude from Ava, and Daniel didn’t even return our calls to support. Fortunately, Ricardo, Rob, and Reon were great to ensure a positive experience- They are great at their roles and the reason we are satisfied with Richmond. ... More

I purchased my home at the end of 2024. We were able to close 2 weeks after I first decided to purchase the home. It's my first home purchase and everything seems well built and cleverly designed. The sales and construction team were great to work with through the walk through and took care of all repairs I requested, including minor paint touch ups. I'm excited to be in my new home and everything has continued to run smoothly.

They are very informative, they so not pressure you for anything which is good. Buying a house is a enormous commitment, and they made me feel very comfortable.

My wife and I love our Richmond American home! The team of agents who assisted us in buying our home were an absolute pleasure to work with from day one of walking through the house to final walkthrough. We fell in love with everything Richmond American! Thank you so much for making our dream come true!

All of the people that I came in contact with were great. Briana was there every step of the way. Rosemary also was a great assistance to me after I moved in. Gabriel also ensured that everything was taken care of from the walk thru. I highly recommend Richmond American for the quality of their homes and customer service.