Richmond American Homes Reviews

Candice was a great sales person.

Easy process and great personnel

The best experience I had with Richmond is the sales rep. Inna was very detail and responsive and she was absolutely great to work with! She went the extra mile to help me! It was a great experience!

Overall, great experience. This is my first home and Chris throughly walked me through every step and took time to answer all my questions. The home is beautiful and well built

So far everything has been great! Stacey our realtor was amazing! Hector has been great too. Although we are still waiting for things that the builders didn’t fix before we moved in.

I had a great experience with Richmond American. The whole process was smooth. I've been in my new home for over a month now. The house is amazing, the neighborhood is what I wanted. I think I made the right choice with this new construction in a beautiful location that is growing.

The process purchasing a new build home was easier than I thought it would be. Our sales rep, Solita was wonderful. She has a wealth of experience and made our home buying experience truly memorable. Solita was very responsive and addressed all of our questions and concerns. I love our new home. It is exactly what we wanted in our forever home. We remained in contact with the superintendent, Greg, throughout the construction. Greg took the time to answer our construction questions. Overall, the process was straight forward and low stress. I appreciate all the people we worked with throughout the process. ... More

This is our second new build and it was a much smoother process than the first time around. Overall we are very happy with our new home and everyone at Richmond

We have had a very good relationship with Dale, Judy and Kelly. Always there to answer questions and take care of us.

Richmond team works great throughout the process, everything is well taking care of and meet most of my expectation.

We couldn’t have anyone better than Noah H. As a sales person. He was extremely profesional, polite, knowledgeable with a wonderful attitude and responsiveness to every question that we had….. and we had a lot! Overall buying experience was excellent as first time home buyers. We never though it was going to be this easy.

Amanda was amazing! She’s very communicative and supportive. She walked me through the entire process and gave me construction updates almost weekly. She went above and beyond and came went to meet me at their office before they even opened. Jimmy and Kyle were great! They explained explained everything during my walkthroughs. Great customer service. During my final walkthrough, Kyle said, “We want you to be happy with your purchase.” He stuck to his word and fixed most of the discrepancies I found during my final walkthrough.

Bought a new house on a new subdivision, as many other houses are getting built, lots of trash blows all over the place and most to the park and driveways. HOA just sends letters to all home owners, to tell us to clean after ourselves, knowing that 98% of trash is from construction trades .

Great experience overall. The value for the home was perfect. Material quality of the house was to be expected. After moving in door knobs and lights fell off. Paint a little sloppy after noticing being there for awhile. Overall, I would work with Richmond again.

House really looks great and price worthy

Joe made it so easy, total pro.

My experience was really good, no hiccups what do ever.I love my home

After closing warranty issue have been a problem we were informed two weeks they would walk through after move in and never happened I had to call to get that done 3 weeks after move in and still not one single warranty issue has been fixed so we are going on over a month after move in super frustrating and think it wouldn’t be that hard to get thing done with small issues!!

Probably the easiest home buying experience I have ever had. Moved very fast and very professional. Love my new home.

Shop extensively. View neighborhood & neighbors carefully.

Chuck and Desmond was awesome.

Overall pleased with the sale and closing experience.

I have enjoyed my experience with Richmond overall! The staff at the Willow Springs Ranch location have been kind, non-pressuring, and present throughout the process. I would have appreciated greater clarity on some of the billing processes and a few more little fix-ups after noticing some minor problems upon moving in. These things have been minor, however, and I would highly recommend buying a home with Richmond!

The selling staff was great. Always on top of any situation. After buying, the customer service for service calls is a little difficult to work with. But overall a good experience

Everything was fine. We just have not heard anything yet about our issues needing attention.