Richmond American Homes Reviews

Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When there were issues they were there to assist. Their communication skills and knowledge are invaluable for anyone under their care that is buying a Richmond American home. As first time, new home construction buyers, we are extremely grateful for the professionalism of the team that we worked with – Geraldine, Mike and Chris. We are thankful for their time and hard work on our behalf. ... More

Richmond has been responsive to our questions and or concerns. Sales rep Aaliyah was great and responded to our questions in a timely manner and had extensive knowledge of the product. After closing with Matt who provided an extensive tour of our new home and his knowledge and experience was a great help to us. Richmond has been responsive in following up with small repairs after closing. Definately would purchase with them again.

From start to finish, we had a great experience with Richmond Homes. Don and Jason were great to work with, and very responsive to our questions.

The experience was overall good and I’d recommend Richmond to anyone.

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

This is a company that keeps its word and it fantastically responsive. They have great customer service.

From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.

My husband and I spent months looking at different homes, and we randomly came across the Arborbrook community. Our sales agent Ryan gave us the tours. We fell in love with the models instantly. He then proceeded to show us some spec homes that were move-in ready. Who knew we would fall in love with one! We put a deposit down the next day. The escrow process of course is always stressful, but they made it easy and were super patient and understanding. Fast forward, WE ARE IN OUR BEAUTIFUL NEW RICHMOND HOME!!!! Thank you so much for making our dream come true.

The sales rep was very open and honest. She let us know all the incentives. The loan officer was super helpful in addressing our financial needs. The loan processor was responsive and knowledgeable. The home service specialist was responsive and thorough. The overall homebuying experience with Richmond American Homes was excellent. It took only 17 days from the time I toured the house until closing escrow!

My buying experience went very smoothly. Grant was very professional. He worked with me on every step. He is a Great asset to your company

Various discrepancies with the home, He was attentive and is going to get them all fixed.

The sales and build team were amazing here in Jurupa Valley! Lawrence was attentive and consistent with communications from the very first meeting and walkthrough. Gus did a great job with my walkthroughs and explained everything with my new house. Gustavo has been a lifesaver from the day I got my keys to now, answering questions about the home and advice about maintenance. Gustavo even brought over a plant to place in our front yard. I'm so glad to be calling this my new home.

Quality homes and great neighborhood.

Experience was fantastic. Everyone involved was on top of their game. Home buying process was fast and smooth. Any minor issues that have come up since moving in have been addressed in a timely and efficient manner. And this is only the beginning, there is so much help that Richmond American offers for the first year. Would definitely buy another Richmond American Home

Sales person Steve was very helpful

The agent was wonderful. No pressure, just provided us with information and answered our questions timely and best as the agent can.

We had a very good experience buying with Richmond. Our sales team (Denise) and project manager (Augustine) were and are very responsive and provided what we needed along with fixes after move in date. Overall we are very happy with our new home.

Excellent experience with quality, trustworthiness and sale agents

Dear RA, Our experience from start to finish has been excellent! From Nick on the front end to Rudy on the back end. We’ve had terrific and timely customer service at each turn. We’d recommend RA! Please keep up the good work! Take care.

Purchased a ready to move in home. The process was easy and everyone was helpful and friendly. Home has been great so far. Warranty fixes have been timely and few.

We bought the house on contingency bases on a few things which was a great option. The house is amazing and the responsiveness for the company was great when we had questions or concerns. We love Richmond so much we suggested the builder to another family member that is now buying a house of their own. We love our realtor Jessi as she has treated us like family.

Make you feel like family, very attentive

There was really no competition to compare in the area!

Angela was fantastic through the whole process. Donnie was excellent revolving any issues.

We had a great experience buying a home with Richmond. Our team met all expectations and was ahead of schedule on our move-in date as well as fixing any issues that came up. Vincent was responsive and experienced. Sarah on the sales team gave us regular updates and helped us figure out all questions about closing. Now we're loving our new house!