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Richmond American Homes Reviews
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What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1258 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Overall First Home Experience with some Annoyances
- Paul B.
- Verified HomeBuyer
- June 12, 2024
- Corona, CA
Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps ...
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 2
House
- Jalen Marie W.
- Verified HomeBuyer
- March 19, 2024
- Coolidge, AZ
Great financing and shopping experience. Warranty is slacking on coming out and getting in contact with me. Submitted a water damage request over two weeks ago and have yet to hear back.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Sales and Post Purchase Employees are great, builder not so much.
- Michael William W.
- Verified HomeBuyer
- March 13, 2024
- Castle Rock, CO
We had many issues with our new home. The quality of workmanship was substandard and Richmond should better monitor their contractors/emplyees building homes. Major issues like sewer belly, frozen pipes due to poor insulation, failure to exit the dryer venting on roof, poor installation of front door, gas range pipe leak, and other etc were all move in frustrations that were quickly fixed.
Total Score 5
Quality 1
Trustworthiness 4
Value 4
Responsiveness 5
The people
- Anonymous
- Verified HomeBuyer
- March 13, 2024
- Nampa, ID
I thought Richmond American homes was great. They worked with my situation and wanted us to be successful. So far so good. Shawn was very nice to work with!
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Sales staff and construction superintendents were great.
- Kaaron S.
- Verified HomeBuyer
- December 19, 2024
- Jacksonville, FL
The paint contractor did a horrible job and cleaned his paint brushes in the kitchen sink! All the doors in the house have issues with paint splatters and don’t look like they were cleaned or sanded before painting. Upstairs bathroom has a piece on the bottom of the door coming off (can’t be replaced because it was seen at walk through! Puddling water between the houses.
Total Score 5
Quality 2
Trustworthiness 3
Value 3
Responsiveness 5
Great sales team
- Cameron A.
- Verified HomeBuyer
- June 06, 2024
- Galt, CA
The workmanship on my home is very poor, I’ve already had a few issues and we have lived in the home 4 weeks. Thankfully the warranty side has been fairly responsive and quick with repairs.
Total Score 5
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Wall
- Tammy Lana B.
- Verified HomeBuyer
- November 22, 2024
- Windsor, CO
Concern Regarding Wall Issue in My New Richmond Home I specifically chose to purchase another Richmond home because of the exceptional experience I had with your team when I bought my first Richmond property. While the new home is stunning, I have significant concerns about the quality of construction in one area. The wall above the fireplace is visibly uneven, something that was not immediately noticeable during the walkthrough but became apparent on the first day we hung a television. Being informed that this issue is not covered under warranty—just two days after closing—is both ...
Total Score 5
Quality 2
Trustworthiness 2
Value 4
Responsiveness 4
Purchase review
- Steven P.
- Verified HomeBuyer
- July 27, 2024
- Winchester, VA
Davine has been exceptional throughout the entire process of the buying process. However on the backside of the sale the company has been very slow to correct the final walkthrough issues. It has been a month since move in and there are still items not corrected
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 1
Brand new house, but the cleaning wasn't that great.
- Emily H.N. M.
- Verified HomeBuyer
- May 10, 2024
- North Las Vegas, NV
The house is very nice, beautiful design, interior, and exterior. However, I wish they clean inside more throughly. There are area were not throughly clean, scratches, stains from working on the house, and scratch on the appliances. When the buyer wants to buy, we expect the brand new place spotless.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
Pending requested services.
- Eri Xavier Besa M.
- Verified HomeBuyer
- March 13, 2024
- Stockton, CA
I still have a lot of pending issues that need to be fixed, it’s been almost a month now since I requested them. Some of the issues never get resolved like the crack wood that support the roof.
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 1
The people are great to deal with!
- Isaac Santiago Dennis B.
- Verified HomeBuyer
- November 01, 2024
- Casa Grande, AZ
Overall, I like the people I have dealt with while purchasing my home. I'm not super happy with the workmanship of the home or how slow it is to get the issues addressed. I've been in the house for a month and I still don't have my garage floor problem fixed OR at least had any correspondence from the builder on when it'll be fixed. The said that the problem is out of spec and should be fixed but haven't done anything, to my knowledge, to fix it.
Total Score 5
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Follow-up on repairs not so good!
- Robin K N.
- Verified HomeBuyer
- October 28, 2024
- Surprise, AZ
Buying home was amazing, getting the items that where on the 30 day list to be fixed seems impossible, I am now thinking that they will not be done unless, I call everyday, which of course I do not have the time! Very disappointing!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Buyer
- Homayoon S.
- Verified HomeBuyer
- September 03, 2024
- Rancho Cordova, CA
Buying experience was good but closing experience was not went very well, I think they need to be more organized, because everyone was waiting for last minute. home design and quality of materials is not good.
Total Score 5
Quality 1
Trustworthiness 3
Value 2
Responsiveness 5
Finishing Tasks
- James Alphonso Kibbee J.
- Verified HomeBuyer
- June 27, 2024
- Bremerton, WA
5 weeks after moving in, and there are still incomplete tasks, a no response from local representative to fix…
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Not good for this man
- ROBERT M.
- Verified HomeBuyer
- May 23, 2024
- Orange Park, FL
We have numerous issues in this home all related to workmanship. I called the representative for home warranty and left a voicemail mail and no one responded.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Great experience purchasing but poor craftsmanship
- Cedric G. G.
- Verified HomeBuyer
- July 12, 2024
- Stafford, VA
The home buying experience itself was great. Lois was a blessing to work with and the process for me and my wife was as easy as can be. The craftsmanship of the home is where I have the issue. Multiple things built poorly and we are currently awaiting our 30 day inspection so that we can get these critical items fixed and have yet to hear from them on when this inspection will take place. Stairs and floors built poorly, drywall is patchy, windows aren’t sealed and the list goes on. I’m just hoping that they correct their poor craftsmanship at this point so that we can enjoy our home.
Total Score 5
Quality 1
Trustworthiness 5
Value 2
Responsiveness 1
Quality of work
- Jake G.
- Verified HomeBuyer
- December 19, 2023
- Dixon, CA
Sale consultant and home gallery rep were amazing we loved working with them. Workmanship and quality ifbthe home are sub par we have been at our home for a month we don't expect perfection but there were many issues that were rushed and overloked like dishwasher water was not plugged in. Also we have a leaky shower faucet we hope that issue is resolved we believe are doors were not painted just primed they are very rough. Drywall has many small dents that we did not notice while doing the walk through dimmer lights flicker even in bathroom. To say we are disappointed is an understatement.
Total Score 5
Quality 1
Trustworthiness 3
Value 3
Responsiveness 2
Extremely disappointed. No accountability to fix issues with home .
- Renee Soraya J.
- Verified HomeBuyer
- October 07, 2024
- Rio Rancho, NM
I’ve lived here 6 weeks: The garage door remotes do not work to open the doors, I tripped a breaker using the garbage disposal. The AC does not cool my room. Plants and trees are dying in front yard that was on drip system, I have not received the screen door for my bedrooms slider glass door( it’s very stuffy in my room without AC and no screen on the door. The refrigerator I replaced, and the dishwasher due to inability to work properly. I am begging for help since I live by myself. I can’t afford all the out of pocket costs for things the builder supplied that did not work. ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 5
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Kendle was great and made my experience pleasant and she is very responsive.
- Mariza Arlene V.
- Verified HomeBuyer
- December 21, 2023
- Corona, CA
I wish I could give a 5 star across the board but I can not. The quality of workmanship was not as expected. This is my 3rd new home purchase and I was disappointed for the amount of money invested the issues I have seen with the house like the upgraded cabinets poorly installed. The doors poorly finished. The house windows and parts of the flooring with paint spots and not cleaned when keys were delivered. Communicated gutters on the front door were included prior to purchase and now being told it was an error and not complying to what I was told. Supervior Steve was rude at move in date ...
Total Score 5
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Missing items
- LaTonya D W.
- Verified HomeBuyer
- November 29, 2023
- North Las Vegas, NV
I have previously bought under a different builder and any issues with the property was addressed timely but this builder Richmond American do not address any issues at all. I am missing items that was promised and I cannot get them to respond timely.
Richmond American Homes responded:
Hi! It sounds like there are some outstanding issues you’d like us to address. Please let me know the details and the best way to get in touch with you by emailing me at jeff.jenkins@mdch.com. We’d love the opportunity to make your experience with us a better one.
Total Score 5
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Cori
- Cordella Natoya Tanisha G.
- Verified HomeBuyer
- August 02, 2024
- Mount Dora, FL
My realtor and the sales lady Samantha was great. However, the builder was never at any of my walk through. He was not aware of all the issues that I was told would be fixed. The house was just built and the foundation in the garage is cracked up everywhere. They tried to say it’s settlement without looking at it. How would a new house be settling before I moved in? The windows have cracks around them from drywall not done correctly and the paint is wiping off simply by touching it on every corner wall. There is no quarter round so now I have open wood everywhere. They rush building the home ...
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Cutting corners
- Anonymous
- Verified HomeBuyer
- July 05, 2024
- St Augustine, FL
It seems that they rush to finish building the house. Hot water is lukewarm, garage is unpainted, no hand towel racks.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 5
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Great Sales Team - Horrible Everything Else
- Anonymous
- Verified HomeBuyer
- April 12, 2024
- Queen Creek, AZ
So many errors in the home. So little communication when issues were brought up. We are over a month into our new build and the amount of issues are out of control. What is even worse is that we cannot get anyone to fix anything. I have been without a dishwasher the entire time. Items from the carry over list have not been attended to.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Not in a hurry for repairs.
- Edwing Xavier C.
- Verified HomeBuyer
- March 06, 2024
- Avondale, AZ
Probably the worst experience dealing with them to call back or follow up on items that need repairing. Would never buy a house from them. I moved in 3 months ago never got my repairs done from the first initial walk through. They said they where going to do a 30 follow I called them after 2 1/2 months. They came out and looked at the items from the first walk through and crickets again. Still waiting sucks when you spend 1/2 of million on a house and customer service sucks.
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Repairs
- Michael C.
- Verified HomeBuyer
- March 13, 2024
- Sahuarita, AZ
Repairing is very slow responding back is very slow I have things that are still not fixed from the day one that I moved in very dissatisfied. If I could put a zero instead of one star on response to issues I would very unhappy with things not getting completed just the Highlight one had to slide her door issue it took them coming out four times to complete the issue but did not complete the issue they ended up making another issue with poking holes in my screens put in a work order several and still not done I have been there since December very dissatisfied
Total Score 5
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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