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Richmond American Homes Reviews
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What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1779 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Impressed - We Love Our New Home
- Cary Alan F.
- Verified HomeBuyer
- December 04, 2023
- Wittmann, AZ
Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Richmond
- Janet Gene W.
- Verified HomeBuyer
- November 30, 2023
- Littleton, CO
Richmond has been responsive to our questions and or concerns. Sales rep Aaliyah was great and responded to our questions in a timely manner and had extensive knowledge of the product. After closing with Matt who provided an extensive tour of our new home and his knowledge and experience was a great help to us. Richmond has been responsive in following up with small repairs after closing. Definately would purchase with them again.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great Experience
- Kevin Scott J.
- Verified HomeBuyer
- November 30, 2023
- Herriman, UT
From start to finish, we had a great experience with Richmond Homes. Don and Jason were great to work with, and very responsive to our questions.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Overall a good experience buying
- Samiyah Maleshai H.
- Verified HomeBuyer
- November 29, 2023
- Colorado Springs, CO
The experience was overall good and I’d recommend Richmond to anyone.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Excellent
- Edward R.
- Verified HomeBuyer
- November 28, 2023
- Goodyear, AZ
We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
It was a really smooth process from start to finish. Laura, Mick and Faith were particularly excellent to work with.
- Nelia V.
- Verified HomeBuyer
- November 28, 2023
- Aurora, CO
This is a company that keeps its word and it fantastically responsive. They have great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
GREAT!!!
- Melissa B B.
- Verified HomeBuyer
- November 28, 2023
- Thornton, CO
From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Homeowner Bliss
- Gemma Slepicoff Reyes T.
- Verified HomeBuyer
- October 15, 2025
- Las Vegas, NV
My husband and I spent months looking at different homes, and we randomly came across the Arborbrook community. Our sales agent Ryan gave us the tours. We fell in love with the models instantly. He then proceeded to show us some spec homes that were move-in ready. Who knew we would fall in love with one! We put a deposit down the next day. The escrow process of course is always stressful, but they made it easy and were super patient and understanding. Fast forward, WE ARE IN OUR BEAUTIFUL NEW RICHMOND HOME!!!! Thank you so much for making our dream come true.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great house and loan service
- Michael Thomas N.
- Verified HomeBuyer
- October 01, 2025
- Menifee, CA
The sales rep was very open and honest. She let us know all the incentives. The loan officer was super helpful in addressing our financial needs. The loan processor was responsive and knowledgeable. The home service specialist was responsive and thorough. The overall homebuying experience with Richmond American Homes was excellent. It took only 17 days from the time I toured the house until closing escrow!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great experience
- Christopher Thomas U.
- Verified HomeBuyer
- September 30, 2025
- Star, ID
My buying experience went very smoothly. Grant was very professional. He worked with me on every step. He is a Great asset to your company
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Chris
- Luis Castillo J.
- Verified HomeBuyer
- September 23, 2025
- Tucson, AZ
Various discrepancies with the home, He was attentive and is going to get them all fixed.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Seasons at Sagebrush
- Cesar Feliciano Jr. S.
- Verified HomeBuyer
- September 23, 2025
- Jurupa Valley, CA
The sales and build team were amazing here in Jurupa Valley! Lawrence was attentive and consistent with communications from the very first meeting and walkthrough. Gus did a great job with my walkthroughs and explained everything with my new house. Gustavo has been a lifesaver from the day I got my keys to now, answering questions about the home and advice about maintenance. Gustavo even brought over a plant to place in our front yard. I'm so glad to be calling this my new home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
The sales person Mike was great
- Frederick Alan S.
- Verified HomeBuyer
- September 10, 2025
- Lafayette, CO
Quality homes and great neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Fantastic experience
- Anton Paladin J.
- Verified HomeBuyer
- August 26, 2025
- Las Vegas, NV
Experience was fantastic. Everyone involved was on top of their game. Home buying process was fast and smooth. Any minor issues that have come up since moving in have been addressed in a timely and efficient manner. And this is only the beginning, there is so much help that Richmond American offers for the first year. Would definitely buy another Richmond American Home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Steve was very much helpful.
- Sreedhar B.
- Verified HomeBuyer
- August 18, 2025
- Roseville, CA
Sales person Steve was very helpful
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Wonderful sale person
- Joe Hyon-ho P.
- Verified HomeBuyer
- July 24, 2025
- Lodi, CA
The agent was wonderful. No pressure, just provided us with information and answered our questions timely and best as the agent can.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
New Home Purchase
- Andrew Conrad H.
- Verified HomeBuyer
- July 06, 2025
- Lafayette, CO
We had a very good experience buying with Richmond. Our sales team (Denise) and project manager (Augustine) were and are very responsive and provided what we needed along with fixes after move in date. Overall we are very happy with our new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Buying Richmond American Homes Property
- Humam M.
- Verified HomeBuyer
- July 04, 2025
- Surprise, AZ
Excellent experience with quality, trustworthiness and sale agents
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Pleased!
- Thomas Lucian T.
- Verified HomeBuyer
- July 02, 2025
- Menifee, CA
Dear RA, Our experience from start to finish has been excellent! From Nick on the front end to Rudy on the back end. We’ve had terrific and timely customer service at each turn. We’d recommend RA! Please keep up the good work! Take care.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Beautiful quality home
- Charisse Marie W.
- Verified HomeBuyer
- July 02, 2025
- Timnath, CO
Purchased a ready to move in home. The process was easy and everyone was helpful and friendly. Home has been great so far. Warranty fixes have been timely and few.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great company and quality
- Brandon M B.
- Verified HomeBuyer
- June 25, 2025
- Eagle, ID
We bought the house on contingency bases on a few things which was a great option. The house is amazing and the responsiveness for the company was great when we had questions or concerns. We love Richmond so much we suggested the builder to another family member that is now buying a house of their own. We love our realtor Jessi as she has treated us like family.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Wonderful team and easy overall
- Frank Martin M.
- Verified HomeBuyer
- June 06, 2025
- Maricopa, AZ
Make you feel like family, very attentive
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Thank you to Bridgette, David, and Chris!
- Charles Roy N.
- Verified HomeBuyer
- June 04, 2025
- Colorado Springs, CO
There was really no competition to compare in the area!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Wilderness Shores
- Jacob Lester A.
- Verified HomeBuyer
- June 04, 2025
- Locust Grove, VA
Angela was fantastic through the whole process. Donnie was excellent revolving any issues.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Vincent was fantastic
- Jacob T S.
- Verified HomeBuyer
- June 04, 2025
- Castle Rock, CO
We had a great experience buying a home with Richmond. Our team met all expectations and was ahead of schedule on our move-in date as well as fixing any issues that came up. Vincent was responsive and experienced. Sarah on the sales team gave us regular updates and helped us figure out all questions about closing. Now we're loving our new house!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
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