Richmond American Homes Reviews

Richmond Homes is a great builder with good, quality homes. The home buying process was seamless from start to finish. Very thankful to work with Hailey, Luke, and Genny.

Cori& Kevin,have been outstanding in resolving any issues

They not give you clear information and last minutes asking million questions you not expecting. Their house is not good quality any more after 2019

Jarod was ahead of us at closing day helping us identify items needing corrected before closing day. He really went above and beyond to have the house ready for closing. In addition, days after was available for anything I needed.

Not your typical ready built home. Upgraded and nice.

The first initial steps of home buying was smooth. The loan officer and sales reps were helpful throughout the way. not until i moved into the home issues starting popping up and when noticed and reported to warranty it took time to be resolved. The warranty supervisor did what was needed but the contractors have been irresponsible. 1. Shower towel bar missing 2. shower drain plate loose 3. Kitchen cabinet drawer falling off the track 4. Bathroom cabinet door falls off the hinge 5. Door bell gets stuck at the end with a buzzing sound 6. Backyard sliding door falls off the track 7. Bathroom tile chipped 8, Bedroom carpet the tucker that poke when stepped on. Some of the above reported and some not reported by me, as the ones reported never got addressed for example the door bell that rings and gets stuck with a buzzing sound at the end of the ring. i had to report it 3 times over a month under the app until the rep from the contractor calls and says they cannot accommodate my request since they don't work those hours. Another one that i can mention is the big screen sliding door to the backyard that slides off the track every time you open it. Should all of these not have been tested before handing the house to the owner? Contractor employees ignored what needed to be fixed. Shame on such contractors that do a lawsy job and cant rectify issues when needed. ... More

the buying process was smooth and quicker .

The home buying experience was great. The Richmond American team made the whole process fast and easy less then 45 days from first look to moving in what a great experience

The overall purchasing experience with Richmond homes was good. The responsiveness to the issues we’ve had was delayed or still ongoing. Some items from our final walk through were not corrected. Having a leaking sink the second week living here and water damage has taken place. It took Richmond a week to respond and resolve. Very beautiful homes. Very poor service.

Overall, we enjoy our new home and development. It has become obvious that cost cuts and trades that don't take pride in their work was evident. The walls on both sides of our property needed to be higher. Everyone could see into each other's backyard,

We had a great experience with Richmond Homes and absolutely love our new house! The process was pretty smooth, and the quality of the home has really impressed us. Our only frustration was that there was no flexibility in selecting finishes, and we would have loved the option to add a backyard to the original scope. Overall, we’re really happy with our new home.

Over all pretty happy. Neighborhood is nice and homes are nice. Typical new build issues but they are taken care of promptly by phil

Lauren and Aris were amazing 10/10

From start to finish the process was seamless, the home absolutely perfect. Everyone who has been involved in the process has been super helpful, available for questions and encouragement. Also any issues that have needed to be addressed with the home were addressed immediately even after the purchase. Thank you American Richmond Homes!!

With any large transaction you are going to have some issues along the way. But one thing that I felt confident about along the way, was that those issues would get solved. Travis was always a phone call away and willing to help or point me in the right direction anytime I needed anything. The loan team (Jenn Fuggi) did a good job breaking things down for us so we could understand our options. This was our first home, so it was a bit overwhelming ant first, but Travis and Jen helped calm us down and Keep us on pace. Overall I felt satisfied with the experience.

We spent nearly 8 months looking at houses to make into our retirement home. We talked with 5 major developers/builders/sales teams and looked at over 45 houses with our realtor. Our first experience with Richmond American homes was with Shirley. Her teammate, Patricia, was showing a home to another buyer at the time. Shirley took us around to multiple houses in Jackson Creek and took the time to discuss options/differences and opportunities with Richmond American Homes. We then returned for a meeting with Patricia and she went over the specifics of timing, deadlines, and was extremely helpful, knowledgeable, and engaging. We then continued looking at other houses, but continued to come back because of Patricia and Shirley. Patricia and Shirley have been heaven-sent. They are an amazing team, they are always willing to go out of their way to explain or assist. Shirley has even taken it upon herself to fix things on the spot after getting supplies out of her personal vehicle when we would flag her down as she drives by. Shirley has been very engaged with multiple contractors to fix specific problems and has coordinated with Brandon on multiple warranty repairs as well. Although we found many places that we liked, the engagements with Shirley and Patricia always brought us back to Richmond American, ultimately purchasing our new home. Finally, Patricia and Shirley continue to call and check up on us. They genuinely care and want to ensure we are happy with our new home. They make us feel like family and not just a transaction. Undoubtedly, if it weren't for Shirley and Patricia, we would have purchased from another builder. ... More

The process was smooth and easy we loved the house and the details everything was very well made and clean and neat. The sales person and construction manager were both kind and helpful in everything. We totally recommend for future homebuyers

FromThe moment I inquired about the home to move in all went really smooth. The team was communicative and any issues found in the house were fixed before move in. Highly recommend.

We have been very pleased with our new home, the Paige model. I have had a lot of experience with Richmond before with friends who have bought homes with them and they’ve all had great experiences, but this is the first time I’ve purchased a home with Richmond. They live up to the reputation and they are very responsive and helpful when it comes to new home issues. Warranties are taken care of right away, and the site supervisor has been awesome. Also, our sales rep was amazing as well. The overall experience has been fantastic!

While the floor plan was good the quality was very poor. Who puts in a double vanity with no drawers? Cabinets are the worst with no handles to open them and only half shelves in lower cabinets. Local construction contact promises whatever and does not deliver.

I really love our new home it’s amazing beginning to feel like it was meant to be. Our neighbors are very nice and helpful. Which we have never had before. Aside from there not being enough drawers in the house. It was a pretty good experience.

We were taken care of by our sales rep Nina. She answered all of our questions quickly. Danny did a great job of building our home with quality, and in a timely manner.

They really made this experience easy and very memorable

Very responsive to items that need fixing great people to do business with.

Enjoyed working with the team. Exceeded expectations.