Richmond American Homes Reviews

Great experience with Richmond Homes compared to our previous experience with another large builder. Ricardo and Rob were excellent with communicating, and Rob was great to work with and takes pride in his role and ensuring quality homes are built. The only aspect of the experience that wasn’t excellent is around some of the decision making at Richmond corporate (or whoever the decision makers are for designing model homes in the communities); in false advertisement within the models. I understand that all builders put items in the models that are not offered in homes, but this is a deceptive practice. If Richmond didn’t participate in this norm it would further elevate, differentiate, and build trust in Richmond from other builders. When trying to get a resolution around an item, we were met with an unfortunate response and attitude from Ava, and Daniel didn’t even return our calls to support. Fortunately, Ricardo, Rob, and Reon were great to ensure a positive experience- They are great at their roles and the reason we are satisfied with Richmond. ... More

I purchased my home at the end of 2024. We were able to close 2 weeks after I first decided to purchase the home. It's my first home purchase and everything seems well built and cleverly designed. The sales and construction team were great to work with through the walk through and took care of all repairs I requested, including minor paint touch ups. I'm excited to be in my new home and everything has continued to run smoothly.

They are very informative, they so not pressure you for anything which is good. Buying a house is a enormous commitment, and they made me feel very comfortable.

My wife and I love our Richmond American home! The team of agents who assisted us in buying our home were an absolute pleasure to work with from day one of walking through the house to final walkthrough. We fell in love with everything Richmond American! Thank you so much for making our dream come true!

All of the people that I came in contact with were great. Briana was there every step of the way. Rosemary also was a great assistance to me after I moved in. Gabriel also ensured that everything was taken care of from the walk thru. I highly recommend Richmond American for the quality of their homes and customer service.

I'm a retired flooring installer, purchased 8 homes ( 4 new) over 42 years. Quality between builders has closed to where it's hard to distinguish between them. Richmond in my opinion has always been the better choice. My house purchase was a track home of medium level upgrades, not fancy but not entry level. Pleased with quality, energy efficiency, and design. Price was better than most other builders in this area. Would choose them again.

The experience was good, knowing how hard it is to finalize on a house.

We had a beautiful experience with our realtor and the folks at Richmond… I love the fact that they're also different filters for the neighborhood. This creates a much less cookie cutter Neighbourhood look different designs of homes. Kirk

Overall the buying experience was good on our end. Communication was good throughout the process, the only issue we had was communication towards the end with one of the loan officers. Other than that issue, we had no problems with Richmond American during this process. Our walk through with DJ went as well as it could have and she’s already reached out to see if we needed anything since we moved in.

The buying process was super simple! The hardest part was deciding which floor plan I wanted. The sales team was exceptional and answered all of my questions. I’ve only been in the house about a month now, but everything is working perfectly. There were a few minor touchups that needed to be done, mainly dings in the walls and such. But nothing major. Most of the discrepancies have already been fixed. The foreman has been super helpful and just a real pleasure to do business with. I would recommend Richmond American to anyone looking to buy a house. I’ve actually sent a few of my friends this way to have a look! Thank you for everything. ... More

Amber my home associate was very helpful. The process of buying a home was as smooth as it could be. They few items that needed to be addressed where addressed as expected. Thank you for caring.

Realtor was very helpful and responsive

the process was pretty fast and i’m great full for all the help they provided

Jessica was friendly knowledgable and honest which we appreciated. One thing I wish was that we had known there were no customizations available to be made when we saw the model homes. Overall I’d rate the experience a 5 star rating. Looking forward to what the community will grow into.

I just relocated from Chicago, by myself… and the Richmond Homes team made it so much easier with awesome service and attention to detail. Janeen was the first Richmond Sales Agent and she is frickn AWESOME!! She made a very tough and difficult part of my life very simple and supported!

Richmond American Homes offers a smooth and enjoyable home-buying process, with knowledgeable staff who are dedicated to helping you every step of the way. Their attention to detail and commitment to quality ensure that you’ll find a beautiful, well-crafted home tailored to your unique style and needs.

I had a great home-buying experience and we got an excellent rate!

My experience with Richmond homes has been great! Highly recommend!

Loved the overall experience with Richmond they really care the most for the "home buying" process. Very much enjoyed seeing the home being build from ground up. Very clean and professional when doing our weekly walk through. Every little detail upon final walk through was addressed! Not one thing was skipped. We were very please and couldn't have asked for a better experience!

Everything from start to finish was a great experience! Everyone from Richmond homes was extremely helpful and answered all our questions, I would highly recommend doing business with them in the future.

David found a home that worked with my time frame, delivered on schedule. Josh was awesome during the walkthrough and follow-up. He was patient, informative, and thorough.

The best part of the entire process is how seamlessly it was. Special mention to Dale on sales, the way he manage the communication to my wife and kids made a difference, I was ready, but the rest of my family gave me the thumbs up after talking to Dale. The handover from sales to finance, then to the loan department, and everyone in between. This process, from Richmond, was focus on making sure I was informed of the next steps and feel comfortable at any point. Buying a home does not have to be a nightmare, but a dream come true with Richmod homes

Great Experience easy to work with we love our home

My home was move-in ready when I started the process and I absolutely love it. The community is friendly and lively. Our house was beautifully built and the team has been very responsive to my issues and concerns!

Our experience with Richmond home was outstanding. Customer service was on point took care of all our needs they took us through the whole process step-by-step, and are still in communication with us after our purchase helping us with whatever we need. Overall, our family is happy with everything.