Richmond American Homes Reviews

My fiancee and I found a Hemmingway model that was already built and immediately fell in love with the floor plan although we didn't fall in love with the already built house in a different development. Then we got lucky to find the floor plan of our dream home for a brand new one! Beverly made the buying experience positive and great! She answered all of our questions along the way as well as after the purchase and she was still there for anything we needed and even responded on her days off before and after the sale. Our construction managers Nicole and Emily answered all of our technical questions along the way and like Beverly, they took care of us before and after the sale. Rae and Ryan in the warranty department took care of any issues we've been having with the home so far and have done an excellent job! We truly feel that we have been taken care of with this purchase and it's been amazing that we now have our dream home! Thank you everyone! ... More

Great working with the team and appreciate their responsiveness and care they've given us through this building process.

Great job. Im very satisfied.

Everyone involved in the transaction were courteous and professional

Everyone we worked with in Richmond American was very responsive and professional. They made our home purchase really easy.

Chris was attentive and fixed the items we needed done before we moved in.

Sale was smooth and accommodating. Good value for the dollar. Appearance and design are attractive. Inspections were on time and through. Follow up was punctual. The only major ongoing issue was silt in the water supply that created appliance operation problems that could have perhaps been cleared up much earlier in the installation with careful, timely flushing of the water supply before installation of appliances. Yard and rear ditch drainage issues (erosion) are an ongoing problem. These have been attended to but not remediated.

It is a pleasure working with the sales representative and the construction superintendent! They are very knowledgeable, helpful and responsive! We love our beautiful home for sure!

Recently bought in the Lathrop area and everyone on the RA team was great! My sales rep, Esther, was extremely helpful and responsive which put my mind at ease since I bought from out of the area. Always kept me updated through the building process. You won’t be disappointed!

Very happy with our entire experience.

Location is nice to new comer. All the things you want in a brand new house, the designer already put in it. The size of house fits into the lot size perfectly. Buy a brand new house is lots better than the old ones. Don't worry every thing is covered under the warranty. Interior colors are well chosen. After closing service is looked after very very good by the Richmond American homes workers as Jon, Angel and Raul. They are proud of their job so as me happy to deal with them. Eager to see your guys in August.

I was happy with the communication with the sales office and getting all of my questions addressed. I believe that we got the best deal in our area with this home. Our home was already configured when we purchased and we are happy with the selection of materials and options in the home.

Many issues encountered and some sloppy workmanship, however the construction supervisor and warranty person were very helpful. The salesman was excellent.

If you want a home with an RV garage, Richmond American is the only builder that has a garage large enough to accommodate a 30+ foot rig. Love it!

We had a fantastic experience working with Richmond to purchase our home. Our sales representative Kaitlin and our building superintendents Dan and Eric all did a tremendous job answering questions and guiding us along the way. Richmond has been very responsive as we have found the odds and ends that need a touch up, just as any new home requires. The craftmanship is what we expected and the finishes have been outstanding with perhaps the exception of the carpet which could use a thicker pad. To sum up, we were so impressed with the builder, our home, and the neighborhood that we convinced family friends to buy on the same street. ... More

Right from the start of wanting the house, putting down the retaining fee and given the close date, everything went as expected and in a timely order. Happy with the team and would do it all over again.

We had a great experience. They walked us through the whole process with no pressure. We could not be any happier with our new place and Richmond’s responsiveness

I spent a month and a half looking at homes all over the Salt Lake Valley, and it was a miserable experience. Just as I was about to give up the search I found my new home. Richmond American Homes was phenomenal to buy from. I was so tired of putting out offers on homes, so it was a miracle when I was able to sign a contract on my home the same day! Desiree in the sales office absolutely brought the whole sale together. She offered great insights and advice, and was very patient and enthusiastic about the work. I can't thank her enough! I love my home and have been eager to show it off to all of my friends and family! ... More

Great experience, smooth building process.

The entire team kept us up-date on the progress especially Oliver J and went out of his way to have a smooth transition into our new home he became a new friend!

Thanks Debi for making this experience so wonderful for us! We LOVE our new home!

Everyone I worked with was so friendly and helpful. I loved the entire experience. Would defienetly go with Richmond Homes again, but I don't think I'll ever want to part with the home we just got. I loved getting the weekly updates with pictures showing what was completed each week throughout the building process.

The process was great. The only issues I had was electrical issues, and was not very happy that my heater during extremely cold mornings was out for two days. But Manuel communication was great and extremely sympathetic and helpful. Lupe also was awesome when I had questions regarding the house. The issues were resolved and have not had any since then.

The overall experience is very nice. Our sales agent is great, very responsive even out of working hours! Our superintendent is also great, taking care of any issue at the first moment.

We love our home. Our Superintendent Saul was very accommodating and always available. Any major or minor issues we had were resolved with Saul’s empathy and timely response. We always felt like he was our greatest advocate and wanted what was best for us and our new home.