Richmond American Homes Reviews

The experience was overall good and I’d recommend Richmond to anyone.

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

This is a company that keeps its word and it fantastically responsive. They have great customer service.

From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.

Bill was great to work with! Very pleased with our new home.

Thank you team! Jenna is amazing!!!

Purchased a new home in Fernandina Beach Florida. Selling Agent was professional, patient, informative and responsive to questions. She knew the community well and took great pride in her job, company, and in helping us find the right home!

Richmond American Homes has some of the most functional, efficient designs, and desirable upgrade options of the builders we visited. My purchase experience with RAH was quick, to-the-point (and no sale games). Everyone was very professional to work with. RHA team was very thorough in the after-sale follow-ups to make sure we have all questions answered, and our new home is as complete as can be.

It was worth the purchase

I had a realtor, which made it easy to narrow my search down before I even started. We met with the office and the sales people were great. Andrew and my realtor helped me get my family in before the New year!

The entire process was stressful, especially with the loan process and narrowing down options to the house we settled on. Overall I am satisfied with the price of the home and quality of the home as well.

First time home owner. I have heard good things about Richmond home from my family members that owned home that was build from Richmond for 20 years so I decided to give Richmond a try by start looking at their build which I finally found one and fall in love with the home and love the floor plan. We decided to go ahead with the deal and got the good APR from Richmond. The constructors help up with the walk through process and make it easy on repair minor issue.

Rosemary was amazing and helpful throughout the entire home buying experience. Rosemary kept me in the loop at all times and met all issues that arose head on.

So this is not a custom home. I bought one already built so didn't even get to pick finishes. I think its a nice 'hood so far and this house is a great value in this market. Was very easy working with Theresa in sales, very knowledgeable and nice to deal with. Seems to be decently built. As with any spec home, attention to minor details could be better but overall there were no big issues to fix before closing, mostly just drywall and paint touch-ups. Since moving in I've had a couple mechanical issues (manufacturer issues mostly) and Krystal has been quick to get the repairs scheduled and done. In this day and age good service and value for money are hard to come by. But I found them bith here. ... More

My sale guy was great love his attention to detail and willingness to help out they have great homes nice area minutes from local restaurants grocery store in hose school plus nice and peaceful parks the hose like every other house you will find imperfections but all minors one all in great home

With this gorgeous home its fit for a family raising kids. It is my first time and I didn't feel uncomfortable because everything was explained. So, I appreciate all that was involved.

During our first visit to the sales office, we were greeted by Brooks and Michelle. Both were extremely helpful, knowledgeable, and available during AND after the sale. We really appreciated all of the communication and follow-ups. They really made our home purchasing experience a breeze! Then, a week before closing, we had our walkthrough with superintendent Jesse. It was a very detailed walkthrough, a lot more than I had expected. He pointed out things that I never would've thought of. That was very much appreciated! During the next few days, he had all those little things squared away. At our 30 day walkthrough, Jesse was extremely quick and helpful at reaching out to the various contractors to address the items needing attention. The whole team was phenomenal from start to finish, and beyond! Communication and follow through during the whole process was/is so helpful and appreciated. We can't thank Brooks, Michelle, and Jesse enough! ... More

So far any issues has gotten immediate attention or a timely time frame to address the issue

My home buying experience with Richmond homes was amazing from the first time that I met Chuck, he took the time to help me find the house that I was looking for an even helped me make a few changes along the way. Me being retired military, and coming back home to Maryland was so exciting and overwhelming at the same time to buy a new build home. I was kept up-to-date as the process was going through and even receive photos. I had the opportunity to have a pre-walk-through with Dave, and then a final walk-through with him just to make sure everything looked the way I expected it and explain all the things in the home. ... More

This experience could not have been more smooth !

Excellent support by Salesperson (Cortney) and Warranty repairs (Jorge)

Thank you, keep doing a great job

Rob was great. Very responsive to our questions and you can tell he cared about doing a good job. Home buying process was smooth and everyone involved at Richmond was easy to work with.

I've been very pleased with my home buying experience so far with Richmond American Homes. I felt their sales person, Mike, truly listened to what I wanted in a home, and actually identified a home I hadn't considered on my own... And I bought it! He was so patient, showing me multiple homes, multiple times as I wanted, never making me feel rushed, or like he simply wanted to sell a house. I felt as though he wanted to find me the "right" house! He was very knowledgeable, and also helpful about getting prompt answers to questions I and my realtor had, that he couldn't immediately answer. I never doubted that the information he gave me was honest, and even after closing day, and living in my home for about 6 weeks now, I couldn't be happier that I found the perfect salesperson and home. This is the 3rd new home I've been involved in buying through the years, and so far the warranty dept has also been exceptionally responsive. All new homes come with some things that need touching up or a bit of fine tuning, and Zack and Nick have been very responsive, and excellent in getting them attended to promptly. My hope is that a year from now, 10 years from now, I still look back on this experience with the sense of warmth I have about it right now. ... More

We had a great experience buying our first house with Richmond American Homes. Our sales agent, J'mir, was beyond helpful. He was friendly, personable, knowledgeable and patient. He frequently checked in to see if we had questions or issues. He kept us updated with a timeline, which was extremely helpful for a firsttime home buyer. We used their preferred lender which made our buying experience seamless as everyone communicated with each other. Our walkthroughs went well and I was pleased to see the builder's had already begun fixing the minor things that were found on our home inspection. After living in my home for 2 weeks, my only critique so far is that I would have liked to choose the previously installed appliances. I am not the biggest fan of GE, and that is what was in place when we bought. ... More