Richmond American Homes Reviews

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

This is a company that keeps its word and it fantastically responsive. They have great customer service.

From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.

Richmond met our request for certain items which made the entire process a happy rewarding experience. we are getting so many compliments on how beautiful our Richmond home is

Jen and Carolina were awesome with helping my husband and I through our buying experience. Although I was in another state for majority of the process, with great communication, they both ensured everything required was taken care of in a timely manner for a smooth transition and quick close on our new home! Thank you so much!

We were very particular about the options in our new home. We also wanted the incentives of a spec home. I told my wife we won't find the layout and options at the right price. Incredibly we found it at Richmond American Homes. We checked off all the boxes for our must-haves...from a spa shower to a gourmet kitchen. Our sales rep Nick was tremendously helpful as was our walk-through rep Logan who meticulously blue taped our home, got it taken care of, then made sure we got our appliances registered. We're settling in just over one month now. Just as promised we were contacted by Kyle for a follow up 30-day walk-through. We're still browsing the Richmond American website which also proved to be extremely helpful. Believe me, we've searched up and down the west valley for the past 3 years and finally found our dream home! ... More

Darlene was a pleasure to work with! She is very knowledgeable in her field.

We purchased our home without seeing it in person but Beth guided us, Beth updated regularly took videos and pics while it was being built and we surely didn’t make a mistake I love my house (: Love my kitchen, big counter and functionality is excellent. My kitchen is a party place, open concept with lots of room to move around. I would recommend Richmond anytime!!

The agents were very helpful and knowledgeable

My wife and I were on a time crunch due to abroad traveling and Ashley helped us out to close on the house we wanted. The home is great and we're very glad to be part of Lynwood Station.

Great value for the price I paid, construction quality is top-notch. Everyone i’ve talked to in my neighborhood feels similarly.

This process was very easy and all around surprisingly pleasant

We had a contingency purchase. It was amazing how smooth the process went on the Richmond American side of things. It wasn't the same for our old home. They had a lot of setbacks but finally closed. It definitely made me appreciate my Richmond American team. Holly, Rebecca and Margaret. They were outstanding!!!

From the sales office to the superintendent, everybody was kind and helpful. Buying my new home was a key move in my life at this time allowing me to support family during my granddaughters extensive stay at Seattle Children's Hospital. So thank you Richmond American Team for helping me make that happen.

We had a very pleasant experience buying our townhouse in late-February-March. The initial showing and walk through before purchasing all went smoothly as well as the additional work, that needed to be done.

I looked at several homes over the course of a few months, and I kept coming back to Richmond American Homes. Like most buyers, I had a checklist, and they checked almost every box for me. Their staff was friendly, welcoming, and helpful throughout the entire process. What really stood out was how responsive and supportive they continued to be even after the sale was completed. Overall, I’m very happy with my purchase and would definitely recommend Richmond American Homes to anyone looking for a smooth and positive home-buying experience.

The entire home buying experience was pleasant and simple. This is our 4th house and the whole transaction was simple and easy thanks to Alex and Austin. Questions and issues were met in a timely manor of not immediate. Lending was simple and straightforward, again, any questions or concerns were responded to very timely. We felt completely at ease during the entire process.

This is where the team listens to you and walked with you every step caring for every single step accurately! Mike Bianca Are EXCEPTIONAL because they committed to providing quality representation of a quality builder

Danna was amazing to work with during the sales experience and was always very responsive and patient dealing with our questions and issues. Mario was always very happy to help and answer all inquiries sent during the building phase(s).

We had a great buying experience. Our salesperson LeAnn was fantastic. Our builder Dylan took our home inspection report and our punchlist and every item was fixed prior to closing. Since closing, our warranty rep Ashland has been amazing as well. all requests are promptly scheduled and she even texts to make sure the trades show up and do the repairs on the day they are scheduled. Excellent service all around. We also feel the value we got from Richmond exceeded other builders in the immediate vicinity. Would recommend this builder highly.

The buying process was great ! Everyone was professional and offered their services throughout the process ! I would recommend.

My experience purchasing and moving into my Richmond home has been overall positive, though there were a few things along the way that future buyers should be aware of. From the initial purchase through move-in, the process moved forward with steady communication and coordination. Casey worked very well with my real estate agent and helped keep things organized and progressing, which made a big difference throughout the process. The quality and value of the home have been solid overall. Like most new construction, a few items came up during inspections that needed attention, but the team worked through them. Dustin and the crew who prepared the home after inspections really put in the effort to make sure the items identified were addressed before move-in and that the home was ready. After moving in, the warranty support has been especially impressive. Nick from the warranty team has been exceptional about making sure anything that needs fixing is handled in a timely manner. Having someone responsive and willing to follow through gives a lot of peace of mind as a homeowner. There are a few things I would encourage future buyers to understand ahead of time. In my case, the home ended up being listed at a value above the appraisal after the bid process, and the builder would not reduce the price. Because of that, I would strongly recommend making sure the price aligns with the appraisal before placing a deposit so there are no surprises later in the process. It is also helpful to know that the financing system initially requires buyers to purchase insurance through their banking process, although you can switch it later if you choose. Additionally, the mortgage may be transferred to a different bank shortly after closing, sometimes without much direct communication, so being prepared for that can help avoid confusion. Overall, several members of the team made the experience better by being responsive and working to resolve issues when they came up. I especially appreciated the coordination during the purchase and the follow-through after move-in to make sure things were taken care of. ... More

Bill was great to work with! Very pleased with our new home.

Thank you team! Jenna is amazing!!!

Purchased a new home in Fernandina Beach Florida. Selling Agent was professional, patient, informative and responsive to questions. She knew the community well and took great pride in her job, company, and in helping us find the right home!