Richmond American Homes Reviews

The home that we purchased is already built and too many issues we are dealing with and it’s been a month since we moved in. A/C was not working, had to call the maintenance to repair after 2 days of moving i , water leaking from the roof, scratches in the window.

Susan was amazing to work with. She was extremely responsive to all my questions and if she didn’t know the answer she would find the answer and get back with me with in the day. She stayed in touch with me throughout the complete process.

We had an amazing experience that went so smoothly! The whole team at Richmond was so great to work with! Jason was so great about answering questions and being so nice. Luke helped us with our walkthrough, he was very thorough and went above and beyond. Overall, an outstanding team and we had so much fun!

Good overall, just underwriting conditions was exaggerated. I will recommend the company.

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Our house was built very fast. Because of the speed of the build, some details were glossed over. Window trim drywall is wavy around the windows. The painters that were used to paint our house are pretty bad. Many parts of the house had to be re-painted due to poor quality. The painters left a lot of paint spots on the floors and did not appear to use drop clothes while painting. The other problem is that they spread caulk and drywall on the carpet that I have been cleaning up. The ceiling drywall is wavy. Many parts of the house are finished with poor materials. 50 % of our door handles in our home were installed upside down. Some of the doors were damaged or installed with deep scratches on them. The cabinet quality is meh. The model homes are COMPLETELY different in terms of representation of what you are getting in a Richmond American Home. It would have been nice to have some choices while the home was being built. We will probably be ripping a lot of things out and replacing them with quality materials in the future. I would probably not recommend these homes. The way the building went it makes me wonder what else was overlooked/ shortcuts/ sloppy workmanship occurred in the house? ... More

Great experience with associates when I had questions

Richmond Homes was our first experience purchasing a home, and overall, it was excellent. Our sales associate, Myesha, was highly knowledgeable and guided us through every step required for the purchase of the new home. She was always available to answer our questions, and we felt confident knowing we were in capable hands. After closing escrow and receiving the keys, we had the opportunity to meet Jerry and Rigo. They provided a detailed walkthrough of the home, pointing out any flaws they had already identified and initiated work orders for. They also explained the warranties and maintenance requirements for various materials in the home. When we later noticed a few additional issues with the craftsmanship, they were quick to assist, either addressing the concerns directly or placing work orders for repairs. The team at Richmond Homes exceeded our expectations with their dedication and continued to provide exceptional customer service even months after we settled into our new home. ... More

we had a good buying experience from the beginning to the end

All of our contacts with Richmond American were positive and helpful.

I really enjoyed working with the sales professionals at Richmond American Homes. Things went smoothly and timely. I really am enjoying our new home.

We just closed on our home in Feb. 25, and it really was a better process than expected. The house is very nice and we’re really happy with it, but it’s still just a spec home. Nothing really great about it, but it is a nice home. I would buy from Richmond all over again, but just for the staff that we worked with. Ricardo & the sales staff were so helpful and accommodating even after the closing. Reon and the construction staff did an amazing job and kept on contractors for the few repairs there were. It’s almost been a month since we closed and I count these people as friends. I can still call if I need something and they are very helpful, not just trying to sell a house and brush you out after. ... More

Sylvia was very helpful and professional; Along with my agent, I was shown multiple options, all my questions were answered, and the final purchase process was friendly and straightforward; I was buying from out of state and have not yet moved in full time, but Richmond American helped my agent make this intimidating process very pleasant.

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More

I had a good home buying expérience with you guys.but otherwise i missed to see a broken glass on the garage door on my final tour.as i moved the same day in afternoon i noticed the damage and claim a repair. I have got a promise but nobody have yet showed to fix anything.

Jaelle has been and continues to be very helpful through the buying process of home.shr showed us a couple of models . It was a move in quick home. We loved the home and for the price we felt very happy that we were given a good deal. We quickly put down payment and within two weeks we owned and closed house. She also helped by opening home to workers or packages I had sent to house. She is very trustworthy. I continue to ask questions after moving in and all the girls in office and dj got home warranty have been so helpful and made buying and taking care of house worry free. Thank you Richmond homes for having such knowledgeable and respectful workers. ... More

I had an absolutely amazing experience purchasing my home from Richmond American! From start to finish, the entire process was smooth, transparent, and truly enjoyable. The quality of the home exceeded my expectations, and every step along the way was handled with professionalism and care. A huge shoutout to Josh Watkins from the Home Care team and Sales Associate German Gallegos—they went above and beyond to ensure everything was perfect. Their attention to detail, responsiveness, and commitment to customer satisfaction made this experience even better. I couldn’t be happier with my home, and I would love to purchase another one from Richmond American in the future! If you’re looking for a builder that delivers top-notch quality and outstanding service, I highly recommend them! ... More

RAH made buying a home easy with all the helpful experienced professionals every step of the way

Good process. Good response time. Answered all questions. Timely and professional. Friendly approach.

Grant worked with me and my family as professional, prompt and well mannered as it could have been. He was courteous and knowledgeable as well. He really impressed me with his ability to multitask and answer my calls, text messages, and questions promptly. He made himself available to me afterhours which was above and beyond my expectations . He even went as far as greeting me personally my very first stay in my new home

Finding this beautiful house we are very lucky. The whole process went smoothly. Richmond American homes are built great. Wonderful people to deal with. Keep up the great work!! Thank you for our amazing, beautiful house! It's so perfect!

We had a good experience with this home builder! The quality of workmanship and materials were at our expectations, and the team was incredibly responsive. Special thanks to Nita, Rigo, and Jerry for their outstanding service—they went above and beyond to ensure everything was perfect. Although there are things that can improve we truly appreciate the effort put into making this process smooth. Highly recommend!

Overall great experience with Richmond American. From the sales associates to the builders, everyone we met with before close was responsive and helpful to meet our needs.

Overall I had a good experience buying my first home. My sales rep was amazing. She reassured me the entire time, didn’t pressure me, and overall made me feel like I could do it. Buying your first home can be so nerve wracking but she was such a calming presence and made it a lot smoother. The loan officer I worked with was awesome too. She was very responsive and laid everything out clearly. I had a great experience with the title company as well. Very responsive, answered all my questions and signing went very smoothly. Where the issues started happening was with the loan processor (or back end person) and the insurance officer. They didn’t respond to my questions in a timely manner and left me in the dark around timing which was very frustrating. The insurance broker did not include all of the discounts in my quote and I ended up having to pay more upfront. Even though I told him over 3 times to review the documents, which he did not in time for closing. For someone who’s going through the process for the first time, I would expect clear answers and timing. Luckily everyone else made up for it. ... More

Our home required removal of a shower pan and some tile/drywall. When the drywall was removed, a water bottle full of urine was found. I’m happy to provide a picture for proof. Overall, the craftsmanship of the home has been lacking. We’ve had to contact the warranty representative frequently. It’s disappointing considering what was paid for the home. We already have concerns about its’ longevity.