Richmond American Homes Reviews

Richmond American employees at the build site did not appear to care about the buyer’s experience. Each week, we would receive an update on work that would be done the following week and each week, it was the same work. In other words, for 5-6 weeks, absolutely no progress was made on our build. We had to involve our realtor several times to follow up and go onsite to speak to employees. The superintendent Nick created a lack of trust with Richmond and even after move-in, a several items from our final walk through have not been completed including items that violate local code (international code 504.7, IRC R311.7). It was only when the project manager, Jim, got involved about 6 weeks before move-in that we finally started to see traction. Jim truly cared about our experience and was the saving grace to the whole process. Despite that, our close date got pushed out 4 weeks which is a lot of time to be displaced between homes. ... More

Richmond willingness to work with us exceeded our expectations. They were patient with waiting for our other home to sell unlike other builders.

The on site sales and construction team were the best! The loan team made the experience not pleasant, please improve the loan process.

We have bought several homes, even built a custom home, the home buying process with Richmond was likely the best experience we have had. The quality of the materials, the selections of the mechanicals, they just go above and beyond and are not a typical contractor trying to hit the “industry standard”. We feel this was a good investment and something we are confident will return on that investment down the road. Thanks!

Best home buying experience!

Our home was purchased at great price-value for area and craftsmanship of home builder. My wife and I were very happy with whole process and Darlene was great throughout entire time before and after closing follow up on small fixes.

We had a very good experience overall. We found a dream home that we weren’t even looking for. The sales representative was wonderful, helpful and informative, but not pushy or annoying like someone can be. Every other interaction was genuine, straightforward, and met expectations. We are very happy with our purchase and our beautiful home.

Beautiful, elegant and functional is how I’d describe these homes and great floor plans !

Andrew is very quick to respond when an issue or need arises. The subcontractors have also been quick to respond and very communicative. Negatives...... All bathroom vanities don't have drawers, that is a zero on a scale of 1-10. Also the toilets are extremely low.

From initial contact to and beyond closing, aside from being what would describe as the consummate Realtor he was professional, consistent and super personable. He always responded to my questions and calls with a since of urgency and provided the needed answers. For me the several crooks and turns that occurred while working through the loan process often stressed my out and invoked major anxiety and to be quite candid ticked me off. He was a consistent voice for calm and reassurance that everything would work out. His positive approach to this process was infectious. At closing I walked away with joy about my brand-new house and a since of gratitude for having crossed paths with Jerry on this Journey. Richmond homes Jerry is a Keeper. Not only would a recommend him in the future I already have to family and friends "Thank you" Jerry. ... More

From Jim opening early on a Sunday morning to receiving the key at closing (and even beyond) this was an exceptional experience. The house, community and little extras are more than I had hoped for when beginning my home search.

Pay attention to details, ask a lot of questions.

Our home was already built when we bought it but it feels like a quality home. Every person we have dealt with from sales to loan to walk through and warranty items and trade people have all been very friendly and professional. With the few warranty items that have been found, Richmond has been very responsive. We are happy with our home and our overall experience.

Walked through the model home and inquired about options, minor changes and or possible upgrades. I was informed that upgrades / changes were no longer available. So I verbally confirmed that the model home that we were observing was the home that we would be purchasing. Upon our walk through I identified that we were missing 2 electrical outlets in the pantry and master bedroom. I was informed by the general contractor that we should have those plugs. I was later informed that it was not on the electrical plans. I spoke with a number of representatives in finding a resolution in getting what I paid for to match what I looked at for purchase. I was informed that buried in that 76 page contract was a clause that declares that it didn’t matter what the model home looked like, it did not have to include the same basic features. I explained that it was misleading to show basic home features that you would believe to be part of the structure to then find out that none of what you looked at was a guarantee. I offered to provide the materials to have 2 plugs installed. It was denied. What could have taken an hour of labor to resolve was not worth it to Richmond Homes. I was further informed that if I had it done on my own then that would nullify the electrical warranty on the home. It was also identified on both walk through’s that we had standing water in and around the home. We were informed on both walk through’s that this would be addressed. We also discovered that the master bedroom door would not latch as it was improperly aligned along with a couple of other minor things. Richmond homes stated that these items would be taken care of and addressed. It is now almost a month into the home and they have not been fixed. I have attempted to call the vice president directly using the phone number on the email. Nobody answers and the voice message says that nobody is available to answer and try back later. The voicemail does not even have a message that identifies the number of Richmond Homes. I like my home overall and it was sad that these items could of been taken care of with very little expense. Richmond Homes only cares about stuffing a couple hundred of extra dollars into its pocket instead of customer satisfaction. Unfortunately customer service does not exist with Richmond Homes. ... More

My experience with Richland was so positive! On sales perspective Rachel provides all support to allow us to buy our first home in US! Since the first contact with us until get the keys, Raychel was so supportive. She also was available 7 days a week any time to clarify or help with anything that my Family may needed. On the construction side Kevin was like Rachel where he gave to us all support that we request! Every sing week Kevin and Raychel called me to explain about the construction time phase given all details about it. In summary our experience with Richmond was very positive and I hope soon look to buy another house as a investment! ... More

After researching the area our decision was made as we walked through the quality built site we now call HOME! Cori was a delight from the beginning, her support throughout the process was top notch! The opportunity to work with the companies professionals; lenders/closing agents went smoothly and on time. Our walk through went great, they had addressed most of our concerns before our arrival to appointment! Our personal builder on site Kevin has been wonderful responding to our needs after our closing on issues we’ve encountered! I highly recommend Richmond Homes, you can feel the quality built into these homes. Thanks again to all!! ... More

Very satisfied with the Richmond Homes build quality, materials, appliances, design, lot size etc. Had a very bad experience with the Sales Rep David and loan officer Darrel though. Apart from that, the builders and warranty departments are good.

We love our new home and our purchasing experience with Richmond American Homes couldn’t have been easier.

The overall communication from start of sale to finish with my Sales Rep Maggie went very well and all staff were very courteous, cooperative and helpful. The onsite construction supervisor Lupe was very informative. I appreciate the team effort for making my home buying experience easy.

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Richmond American is known for their quality materials and craftsmanship. They’ve made the home buying experience painless providing a quality affordable home!

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

My driveway is not acceptable! It is already breaking up. I have NOT used salt on it.

Jessica was incredibly helpful throughout our entire new build purchase. She provided expert guidance, was exceptionally knowledgeable about the building plans, readily available to answer questions usually within the same day, and ensured we understood every step of the contract and selection process. Jessica worked alongside our real estate agent and with both of their expertise the entire process went smoothly. We highly recommend anyone looking to purchase a new home and who values clear communication and personalized service to look no further than a Richmond American home and with someone like Jessica by your side, you’ll be glad you did. ... More

Good experience overall & very easy to work with.