Richmond American Homes Reviews

From beginning to end, the Richmond American team have been attentive to detail and had the best communication with my husband and I during the home buying process. The sales agent, super intendant and home care specialist were always professional, personable and was always available to answer my questions.

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

Builder realtor name Katrina is very nice and she helped me with all the things I need. She is very approachable. The house plan is very nice only one thing didn’t meet my expectations is the flooring. I was told in the first place that the flooring is white vinyl but it turned out as light brown. Also David still has 3 things to complete in the house until now he still not scheduling to complete it.

Oliver is wonderful and truly one of the best parts of purchasing with Richmond. He is there for every little thing you need. Incredible communication. The cons: there were a few miscommunications with their mortgage company relating to their incentive. Also the workmanship could def. be better. They will fix everything you ask so it seems they rely heavily on waiting until you ask for it. Overall, the community will be lovely and we are happy with our purchase so far.

We feel that the motto was “ build a home For as inexpensive as we can. No way to hook up a water softener No way to make changes when the house hasn’t even been framed ( little changes even) Heating registers are at the bare minimum

I’m happy with the new home, but we have been addressing a bunch of minor issues.

Superintendent was rude and not polite

It’s was a good experience. Few minor issues that have been taken care of.

Our overall experience was positive. There were some issues with communication and trustworthiness on resolving issues on our new home

The overall home buying experience was great with the exception of completion of the final walkthrough punch list. We live up north and Candice our Sales Agent kept us appraised of progress and sent pictures throughout the process. She was extremely helpful in coordinating things for us being our "boots on the ground". I was disappointed having to come back down to the house after the final walkthrough only to find several items not completed. As of this writing, we still have a few things not completed and haven't even been scheduled yet. I'm hopeful when we move in, we'll be able to get these items completed quickly. ... More

Try to accomplish to take care of pending issues before closing. You don’t loose anything for asking for upgrade. Take extra family with you to inspect and hire a private inspection firm. Check bathrooms and plumbing upstairs and in crawl space. All the air vent installation of attached properly.check laundry area. We are missing insulation in bump out window spaces, found big 7 holes in the beam for blown insulation hose and they forgot and left it open. Warranty rep scheduled many contractors and she is nowhere to be found. Found cracks in garage concrete floor right after the closings(we were rushed out pre closing walkthrough)now they are giving us cold shoulder. Because it’s not covered after the closing. But our sales rep and project managers were above and beyond to help us purchase this home. ... More

Scott was great to work with and was always responsive to our requests. He cared more about our experience than our real estate agent. Walkthrough items didn't get completed before our move in date and we are still working through some issues. Overall, it is a good house and we are happy. Quality is not as we anticipated since their models looked much better than any other local builders.

The sales agent started out well but in the end was snippy. With this company you won't be treated like a customer so don't expect it. I wouldn't recommend them to friends and family for customer service nor the way construction issues. House hasn't settled so that excuse for the current issues is null. The home is beautiful but the service turnaround is slow.

Mina has been responsive and takes care of all of my concerns.

Everything went smoothly. Some things were not taken care and at a few points, felt rushed, but overall, a good experience.

Richmond did a great job on this house. Our salesman and construction super were great to work with. We still paid too much for the house but needed a place to live:(

Workmanship and the details get lost in these new homes. 30 day check in never happened. Still need things fixed and addressed.

I was expecting better sad about

No last names are included

Sales agent Jason Was super friendly and accessible. The superintendent of construction Rynn was great attentive and easy to talk to made everything very easy to understand and followed up through and through.

From start to finish the builder deserves 4 stars. I used their lender for the special rate on the table and they were fantastic, title company amazing, and most people friendly. Sales made some misleading or unknowledgeable wrong answers and there have been a few hiccups with warranty. That said, overall I’m incredibly happy with the home and time will tell on the long term quality. I was very disappointed the builder didn’t allow option selection but ultimately found my ideal lot and the color scheme I wanted. You do end up paying twice for paint or finishes you want after the fact since they don’t let you choose that either. The positive side of that is it was move in ready quickly, but I do wonder if that will bite me at some point. ... More

Jim, Mike and Jennifer made a great team and were professional, knowledgeable and helpful through out the process. Would highly recommend working with them.

After a change in construction Foreman’s I noticed a huge change in customer service. The new foreman Paul was extremely helpful with concerns or questions. He was also very good at communicating what could and could not be done for small discrepancies we notice during the building process. Paul made the rest of the experience much better. Unfortunately we felt the lender was not as responsive as we’d like. It seems there was little to no communication between the builder, lender and sales team. Our close date changed several times (which was expected). But however, when we asked for an updated close date, often times we got three different answers. Additionally, the lender would tell us to ask the sales team and the sales team would tell us to ask the lender. That at times was frustrating because during the last two weeks, we were living in a hotel. Overall the process was good though. ... More

But sloppy where you don’t look. Gutters full of roofing nails. Backyard full of nails. Metal Flashing under roof tires extends into the gutters. Time will tell durability. Nice people though. Pretty smooth purchase