Richmond American Homes Reviews

Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.

Overall pretty happy with the home. Found alot of little details that will need to be addressed for warranty

The purchasing process was AMAZING! However some of the appliances were or are still defective or damaged! Some of the shrubs are dead and have not been replaced the Patio door only works on one side and will not lock! There are some cosmetic issues as well! The concrete is still red from the mud in the area. I was promised it would be cleaned however the homes around me that have not sold have all had their concrete pressure washed and they passed right by me! Have a defective window and was told a new one was ordered before we moved it! Still has not been replaced! I am pretty easy going but getting very frustrated with the lack of response to the issues! ... More

My driveway is not acceptable! It is already breaking up. I have NOT used salt on it.

I am pleased with the home (Alexandrite Floorplan). The construction manager is mostly responsive to questions, repairs, and concerns now but wasn't very responsive in the beginning. It takes tenacity on the part of the homeowner to get things addressed. The community is better than most because the homes have substantially different exterior designs than most new communities. It's not as "cookie cutter" as other communities. The interiors are also nicer than most builder grade new construction. The high ceilings and quartz counter tops are a nice touch. The closets could use more shelving and are a bit on the small side. The sales staff are friendly and responsive. Their mortgage company is fast and responsive. ... More

Jessi is absolutely the best! She has gone above and beyond. Our experience with the sales process has been top notch. We haven't moved in yet, so answering the questions about the materials, value, and responsiveness are difficult to answer at this time. I really don't have enough information, so I chose the middle rating. I wish I could have sent the review without having to give a rating for each item. I suspect they will be all be 5 stars once we get settled in.

The salesperson and loan officer are very helpful and responsive. Catered to me every step of the way. The only thing that got me were the placements of the thermostat upstairs and downstairs. Both are only about 42 inches from the floor. Way too low for me. I’m 5’8 and my son is over 6 feet. I am a disabled veteran and I can’t see LCD screens unless they are straight in front of me. I asked for them to move it higher as like any other new or old homes I’ve been to that I and all I got was static and a definite no. I looked at all the other Richmond American homes in my neighborhood and non are happy about it. Other than the usual few scoffs here and there for minor mistakes and mishaps, the thermostat really bugs me the most even just by looking and thinking about it. I have a brand new home and apparently it is made for very short people to have the thermostat close to eye level. Finger and hand prints all over the place and the garage not painted inside. Only 2 drawers in the house. Just cabinets with no drawers in the kitchen and bathrooms. Other than that, I love my new house. I just wish they can fix the small things such as raising a thermostat. IT REALLY BOTHERS ME!!! —Nick ... More

Amazing home! Love the house and the design. The community is perfect and everyone is very friendly.

Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps during the walkthrough. Again this is a home care thing, and I’ll just deal with my warranty. No biggie. Despite these minor setbacks, Suzanne’s support made a significant difference, and I am grateful for her help in finding and securing my first home!! ... More

Great financing and shopping experience. Warranty is slacking on coming out and getting in contact with me. Submitted a water damage request over two weeks ago and have yet to hear back.

We had many issues with our new home. The quality of workmanship was substandard and Richmond should better monitor their contractors/emplyees building homes. Major issues like sewer belly, frozen pipes due to poor insulation, failure to exit the dryer venting on roof, poor installation of front door, gas range pipe leak, and other etc were all move in frustrations that were quickly fixed.

I thought Richmond American homes was great. They worked with my situation and wanted us to be successful. So far so good. Shawn was very nice to work with!

Purchasing/ management side was fantastic! The only downside is the builders. When I pointed things out to fix, the builders would cut corners ie. Asked for large rocks & trash removed from crawlspace. Later found out they moved it into a dark corner and put plastic on it to hide the issue... be sure to check EVERYTHING you point out to fix because if they think they'll get away with it they'll try to... their manager was good though I blame the workers.

The paint contractor did a horrible job and cleaned his paint brushes in the kitchen sink! All the doors in the house have issues with paint splatters and don’t look like they were cleaned or sanded before painting. Upstairs bathroom has a piece on the bottom of the door coming off (can’t be replaced because it was seen at walk through! Puddling water between the houses.

The workmanship on my home is very poor, I’ve already had a few issues and we have lived in the home 4 weeks. Thankfully the warranty side has been fairly responsive and quick with repairs.

The sales dept was fabulous. Tanner did a fabulous job. The mortgage qualification was horrendous. Major overhaul needed only to find out mtg was sold before I made one payment. Had a keak behind master sink over 30 days ago. Today the counter top and medicine cabinet sit in my bedroom on the floor. Paul tried to schedule the carpet to be replaced before the counter top and medicine cabinet was reinstalled. Have not heard from him in 10 days and I won’t let carpet be installed until these are done. Who wants brand new carpet trampled on by plumbers, cabinet people. Very poor communication when there is an emergency. It’s almost like you don’t care about your customers once the ink is dry. Need much better communication ... More

Concern Regarding Wall Issue in My New Richmond Home I specifically chose to purchase another Richmond home because of the exceptional experience I had with your team when I bought my first Richmond property. While the new home is stunning, I have significant concerns about the quality of construction in one area. The wall above the fireplace is visibly uneven, something that was not immediately noticeable during the walkthrough but became apparent on the first day we hung a television. Being informed that this issue is not covered under warranty—just two days after closing—is both surprising and disappointing. I have always associated Richmond with superior quality and service, which is why this experience feels especially disheartening. It gives the impression that Richmond’s commitment to homeowners ends at closing, which I hope is not reflective of your company values. ... More

Davine has been exceptional throughout the entire process of the buying process. However on the backside of the sale the company has been very slow to correct the final walkthrough issues. It has been a month since move in and there are still items not corrected

The house is very nice, beautiful design, interior, and exterior. However, I wish they clean inside more throughly. There are area were not throughly clean, scratches, stains from working on the house, and scratch on the appliances. When the buyer wants to buy, we expect the brand new place spotless.

I still have a lot of pending issues that need to be fixed, it’s been almost a month now since I requested them. Some of the issues never get resolved like the crack wood that support the roof.

Overall, I like the people I have dealt with while purchasing my home. I'm not super happy with the workmanship of the home or how slow it is to get the issues addressed. I've been in the house for a month and I still don't have my garage floor problem fixed OR at least had any correspondence from the builder on when it'll be fixed. The said that the problem is out of spec and should be fixed but haven't done anything, to my knowledge, to fix it.

Buying home was amazing, getting the items that where on the 30 day list to be fixed seems impossible, I am now thinking that they will not be done unless, I call everyday, which of course I do not have the time! Very disappointing!

Buying experience was good but closing experience was not went very well, I think they need to be more organized, because everyone was waiting for last minute. home design and quality of materials is not good.

5 weeks after moving in, and there are still incomplete tasks, a no response from local representative to fix…

We have numerous issues in this home all related to workmanship. I called the representative for home warranty and left a voicemail mail and no one responded.