Richmond American Homes Reviews

My realtor found this community for us, and it is perfect! From my first meeting with Victoria and Betty in the sales office, to having discussions with the Assistant Superintendent, Manuel and finally at closing with Robert our Home Care Specialist, everything went smoothly, and everyone was professional, helpful and welcoming to the community. We are very pleased with our purchase in this new phase of living!

Been in the house now for four weeks all the issues written up to get repaired prior to moving none of them have been completed. Your promises made have not been lived up to.

I really enjoyed my home buying experience with Richmond Homes. Even when my closing date was pushed back several times, Richmond Homes continued to work with me and my lender. For that I am truly grateful and really love my new home.

The sales and management team were supposed to have all issues resolved before closing date on November 27, 2024 and I am still waiting on them to finish everything!

MUY AGRADECIDA POR ESTA GRAN BRNDICION A NUESTRA FAMILIA, GRACIAS POR SU GRAN APOYO EN EL TRAMITE DEL CRÉDITO, CIERRE Y TODO EL PROCESO!!!

We received quality service in all matters in purchasing our new home. All our concerns were met and dutifully taken care of very quickly.

Out of all the homes that I looked at, Richmond American Homes offered the best quality at the best price. Also, this was the only neighborhood where the current residents greeted me. I was impressed. I decided to buy the house that same day.

I would not buy from RIchmond. We just recently purchased and unfortunately bought the home before the home was complete. The materials are very cheap and there was no way to change anything before it was put it. We are very disappointed with the purchase and would not buy from Richmond again. The only thing good so far is the yard and the responsiveness to issues.

This is a second time I bought house from Richmond America.

We have been in the house for a little over a month and items are still not complete. In fairness, it is the holiday season and there is a lot going on but some of the items that could have been easily fixed or completed have not been completed. We have a good relatioinship with the team and they have been available for any 'must fix now' items. Looking forward to completing the warrenty work.

The experience was good, knowing how hard it is to finalize on a house.

The entire process was great. There were things that needed to be corrected, however, Richmond Homes made all that were needed/requested. Jessi and Denny were amazing to work with and on the lending side Erin and her Team were fantastic. We have lived in our new home for a month now and love it! Thank you Richmond Homes for building a quality home at an affordable price! We are so grateful and feel so blessed!

Our sales rep was amazing! She did everything to help us find the home we want and worked great with our relator to help negotiate in the things that really made us love this house more! Our sales rep went above and beyond to help us out when there were discrepancies with closing costs and other things.

When we first drove into the beautiful new subdivision being built by Richmond American Homes, we didn't expect to drive away with a home. Shandara was amazing in helping our family achieve our goal of home ownership again. The whole crew, to include Patrick, made the entire purchase process easy and fun. Thank you Richmond American!

Amy did an absolutely phenomenal job at Richmond Homes, guiding me through the process of purchasing my dream home with unparalleled expertise and care. From the first meeting to the final steps of closing, she went above and beyond to ensure every detail was perfect, making what could have been a stressful process feel seamless and exciting. Amy’s professionalism, deep knowledge of the market, and genuine dedication to understanding my needs made all the difference. Her warmth, attention to detail, and ability to navigate challenges with ease truly set her apart. Thanks to Amy, I now have the perfect home, and I couldn’t be more grateful for her incredible work! ... More

Great team!! Walked us through the entire process! We are very thankful!

We had a beautiful experience with our realtor and the folks at Richmond… I love the fact that they're also different filters for the neighborhood. This creates a much less cookie cutter Neighbourhood look different designs of homes. Kirk

My experience as a first time buyer was really amazing and a smooth transaction I would recommend this company to everyone I know.

Richmond Homes are very workable group. They care about me as a customer and helped me a lot in purchasing my home. I am very happy to be able to get a beautiful home from Richmond.

My sales agent went above and beyond to make our dreams come true with Richmond American Homes beautiful home. She worked with us and explained everything perfectly!! My construction manager was 100% on top of the craftsmanship for our home also. He explained the process to us step by step... A+ all around...

Sales person in office lied to us from the start which forced us to purchase the home we bought which wasn't our preferred location by telling us many many people had offers on the model home with the same floor plan, as they had accepted an offer on the model & had back up offers. Come to find out it was a lie as even a month later once we moved in, then two months later the model home is still for sale.

Excellent home buying experience from start to finish.

Best customer service experience!! Vernice, Tyanna, Steven, and Jen were exceptional. They tended to my family's needs and were very professional. They held our hand every step of the way. I recommend this team to whomever is buying a home.

This Home Buying Experience was As horrible as I think they come. This is Due to a failure at the lowest level to the Supers inability to follow through on their own check list, To the sales agent who has never contacted me after the purchase date/ To the Contractors and Subs who completed the shotty work. The first issue came when winter came and tried to blow out the sprinklers the home builders excavators did not properly install my shut off valve and in order to turn that off and on I have to call the county/ Refused to fix. My shingles were not connected to roof and had no paper flew off in a small windstorm, repair was completed by their repair guys who also inspected their own work and said no other issues and as i soon learned after the 8 inch snow storm and a new leak at covered sliding patio door that was not the case, as i am not a roof guy I hired an inspector who discovered it was improperly installed- Refusing to repair warranty is., Had a inspector to verify and of course out of 203 inspected items 30 items who discovered. Subfloors have holes in them after carpet was took out by their own floor guys I was advised not covered by warranty, but they would fix it - After over $3000/00 for supplies and install the floor doesn't have holes but the slope is still there also detected by home inspector. The furnace has a condensation leak, Things were not secured properly, Warranty advised do not fill out warranty request online just tell the warranty rep and she would fix it. Did not work out for me. ... More

Brad will make your new home buying experience a joy. He is helpful, thorough and very responsive. The team made the experience very pleasant and I am very happy with the final result. Lots of material choices at the design studio with reasonably priced upgrades.