Richmond American Homes Reviews

Good experience every step of the way when purchasing our new home. Raychel and Kevin were very knowledgeable and helpful during the decision process and after move-in.

We came to Richmond after a poor experience with another homebuilder. We were nervous and skeptical, but after meeting sales rep Andrew, our spirits were immediately lifted and as we progressed during the process, we knew he guided us on the right path. I would not hesitate to recommend Andrew and Richmond Homes. They have been professional in every way possible and not let us down once! This has been a dream come true! We are so pleased with our new Richmond Home and feel very fortunate to be here! Many thanks!

Eight years ago we had a home built in Thornton by Richmond American. Now, in October 2024, we bought another brand new home. We've been please from start to finish with our sales person Holly, the building team, and the finance team. We really like our house and are making it our permanent home. My wife and I highly recommend Richmond American Homes!!

In early August of this year my wife and I went scouting for neighborhoods to consider building our first "new" home in Virginia and stopped by Pendleton in Ruther Glen, VA due to its adjacency to a nice golf course. We met Jim L, sales professional, who was exceptional. Now this was a scouting visit, which six hours later turned into a purchase of our new home on the golf course. Jim kept us updated weekly with photos, texts, emails and recommendations of local businesses to support our needs. Al, our General Contractor, was great to work with, informative and down to earth. The whole process from start to finish was easy. Their mortage and down payment incentives was the cherry on the cake and was the easiest mortage process we have gone through, and this is our sixth home purchase. Believe it or not, our home wrapped up nearly a month early allowing us to enjoy the entire holiday season, not moving, but enjoying living in our new home. Truly a 5 star exerperience!. ... More

I am pleased with the home (Alexandrite Floorplan). The construction manager is mostly responsive to questions, repairs, and concerns now but wasn't very responsive in the beginning. It takes tenacity on the part of the homeowner to get things addressed. The community is better than most because the homes have substantially different exterior designs than most new communities. It's not as "cookie cutter" as other communities. The interiors are also nicer than most builder grade new construction. The high ceilings and quartz counter tops are a nice touch. The closets could use more shelving and are a bit on the small side. The sales staff are friendly and responsive. Their mortgage company is fast and responsive. ... More

Lukas and Taylor were amazing to work with and timely with any requests that arised 10/10

Our experience with Richmond overcame all our expectations. We got a new built with 3.9% rate! Our sales associate negotiated drop-off the price, getting appliances and covering our current lease. All stuff was professional and supportive. We really love our new home. I was built with high quality and care of customers.

I had to have this home after being in it for just a couple minutes. Since it was ready to move in I asked for a short escrow and was in the home in 2 weeks after going into escrow. My sales agent and the superintendent have been great to work with. After walking through othe builders models this was by far the most impressive with the finishing touches.

Trustworthiness, security, availability, following through the whole process and the completion!!

There is no customer service or help with anything after u close. Need a 30 day walk through for warranty and have had no contact with any about this and no one returns phone calls.

During the lead up to signing the contract to build, there were often times that were a bit frustrating related to the pricing of the home and different decisions that Richmond made and changes during our lead up to signing. By the time we were ready to sign RA instituted a fee to be able to choose our own options. The alternative was to let Richmond pick our options. When we inquired about pricing for their high medium and low options for their spec homes they couldn’t give us prices. Additionally, they were going to pick all the structural options so we kind of fell between a rock and a hard place. When it came to being able to choose the home we wanted we had to pay a $25,000 premium to get to the point where we could do that. Ultimately once we signed the building process was relatively smooth. There was a hiccup in the design center where a flooring option that was not included in any pictures or discussions we had was included on the final contract and we did not catch it. Once the wrong floor was put in we brought it to the attention of RA. They were slow to respond and when they finally did their answer was to charge me $1200 and delay the closing. If they had handled this and responded earlier in the process we wouldn’t have had to delay closing. I felt like this is an opportunity for Richmond to realize that they played a part in this mistake too. They took no accountability and offered a solution too late. Ultimately, I’m happy with the product we received. I’m happy with the home that we have but the process to getting there was less than perfect and could be improved upon. ... More

Great quality quick move in

Wanda and Donnie worked great. The financial team of the house was not that great in the beginning but picked up along the way.

Great experience overall some minor things to be fixed and they responded in time.

Our process started in June and we made multiple trips from Iowa before we made a decision in September. Scott was available for us whenever we had questions and helped make our move to Colorado happen.

Maceo has been great with follow through and communication. He has been 5 stars. Our only negative is when a trade or contractors lack has said they would be there they have dropped the ball and not followed through on a couple of occasions. I think the general foreman should have more of a say in what contractors are used. In the long run this can effect or put a negative image on the company.

Oliver is wonderful and truly one of the best parts of purchasing with Richmond. He is there for every little thing you need. Incredible communication. The cons: there were a few miscommunications with their mortgage company relating to their incentive. Also the workmanship could def. be better. They will fix everything you ask so it seems they rely heavily on waiting until you ask for it. Overall, the community will be lovely and we are happy with our purchase so far.

It was great, and hope the other home buyers feel the same.

Better don’t go to Richmond preferred lender. It’s a life long traumatic experience. They operate with a selfish, customer don’t care approach. It’s haunting and my body became weak due to huge stress.

We had great experience from the step in the office to closing the deal for our beautiful house. Would like to thanks Brian for his high professionalism and expertise, best ever we received after checking so many communities and houses. The entire process was so smooth ,easy and in a very tamely manner ,highly recommending Richmond American Homes.

It is a nice home that meets our needs. The sales agent was untruthful which was unfortunate The many issues with the home have not been addressed with the exception of the lack of electricity in two rooms

It wasn’t even ready by the time I signed. The seams of the wall can be seen through the paint, there’s dust every time i use my microwave. They didn’t have bedroom lights/fans. Numerous other issues.

Overall pleased with the sale and closing experience.

Very disappointed with the construction of our home. Absolutely no quality control during the construction process.

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More