Richmond American Homes Reviews

The homebuying process went smoothly. The quality of the work was sub-par by some of the contractors, i.e. the electricians, painters, and dry wall workers. The foreman promised things fixed at walk through that have not been corrected, and since ignored. I like my home and the neighborhood but was not told about all of the taxes at the location I live.

I had a lot of moving pieces in my life and needed a house. Richmond American was there to fill that need. Our house is okay. It's an okay starter house. Workmanship is okay. There is some pretty mediocre tile work going down. Otherwise things are functional and overall acceptable. Acceptable is the key. I'm sure you didn't want this review. Maybe stop spamming my email with these requests. This was a reasonable review, I definitely could have submitted worse.

- Financing deals-felt like they tried to get out of offering to us on a technicality. Very frustrating. - Blue tape- they out it everywhere so it essentially meant nothing. Plenty of imperfections after blue tape - Yard landscaping. They put down mulch with no ground cover. Terrible recipe for weeds. Cheap. - Wouldn’t let us change common sense things. Don’t put down mulch where we are immediately about to put grass. This just makes more work for us. We asked them not to paint the bannister so we could paint it a better color (saves them money saves us time) they said absolutely not. - The in house financing has zero customer service. I had to micromanage the process. They never had answers for me about rates and deals. Darrell was specifically hard to work with. We had the go find another house and threaten to walk on our earnest money to get the rate deals that Richmond was literally advertising on their website. They tried to screw us on a technicality when they told us in the sales office that we could get those rate deals. - Selling our current house at their pre-determined price is LUDICROUS. They clearly want a choke hold on every part of the deal. They didn’t care about our best interest. They wanted to protect their deal. We almost left 30k on the table if we had sold without getting an appraisal first. - The title company was fantastic. - The house was great and we love the space and price. - The rate deals were the only reason we were willing to buy. Keep these. - Melissa was great to work with but lacked the authority to make and inform on key decisions. Rate deals, negotiate price, etc. - sprinkler controller outside. Wires exposed to elements etc. - the bulbs flicker whenever appliances run - it’s because of cheap light bulbs. The electrician that Richmond sent out to tell us we just bought a cheap house showed up 1.5 hours late just to tell me to screw off and I have to buy new bulbs. He did it nicely but huge waste of time - they forgot to finish the two tone paint and paid us at closing to prevent a delay. 4 months in the house and everything is chipping. ... More

At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house moved pretty fast.. Almost uncomfortably fast. The sales lady, Hala, was nice. We had a superintendent for one week in the beginning and then he left. We got a new one named Danny. Probably the worst, most incompetent person that works for Richmond. Not sure how he still has a job. We ended with Albert and he is better. Hala was a good communicator. Danny was terrible and would sometimes not even respond to my emails or questions. Albert responds to my questions. We'll see how warranty goes but I am not holding my breath. This is our second new home and our experience is about the same as our first. These are track homes, I didn't expect it to be an amazing experience but I did think it would be better. ... More

The quality of the overall building is not what I expected. The finishing details did not meet my expectations.

THE PRE-SALE EXPERIENCE WAS GOOD AND HIGH QUALITY. HOWEVER ONCE I SIGNED , THINGS FLIPPED AND MY EXPERIENCE WITH THE SALES AGENT AND THE WARRANTY PERSON HAS BEEN SUPER ROUGH. I WILL LIKELY THINK TWICE BUYING WITH RICHMOND AMERICAN AGAIN.

We love the location and floorplan of the home. The process to purchase the home was smooth. For the price of the home, I believe the builder used subpar finishes. No pendant lighting or room lighting other than outlets, no drawers in bathrooms, no backsplash. They've never repaired our slider that has a torn screen. It was on the check list but not corrected. Several items that should have been caught by at least the inspector, we are now waiting to have repaired through the warranty like no cold water in the kitchen. Who checks that? We didn't. Once we moved in, very little response from anyone. ... More

Multiple issues with the house. Still waiting on builder to fix it.

Something could have been done better.

Sara Jensen did an excellent job from start to finish. But after receiving the keys we ran into some issues and the wait time to resolve them was unfortunate. We still have them and hopefully soon can get them resolved. Other than that we love the area and overall style. Plus the overall feel and look to the home is great. Thanks again Sara for making the experience memorable.

I would not purchase a home from Richmond American Homes again.

All Issues noted on first walkthrough where not finished by final walkthrough, the kitchen sink was clogged since the move in date

Great home but didn’t feel at home with issues and things needed to be fixed. Yes we might of missed a few things during walk through but I feel that the house should have been up to standards with Richmond quality homes. I’ve own a Richmond home before and know the service, quality, and issues resolved can be better. It’s frustrating waiting for a timeframe to have warranty issues scheduled with no shows or communication. We have had multiple issues with the warranty representative.

Took 8 months from contract to move-in due to multiple delays. Simple punch list items and warranty items still outstanding 3 months after move-in. Unable to commit to when included landscaping will be done. Superintendent is overwhelmed. In-house financing was executed poorly and closing was unprofessional.

You guys choice GE for you appliances but they have the worst service ever I’m out of stove for almost a month because it caught on fire and my microwave is full of black ashes inside and out and your Representative told me their not going to replace it so just wiped it down and you’ll be good to go? Until now we’re still waiting!

Still haven't talked to anyone about warranty issues and have been here 2 months

We recently went through the process of purchasing a home, and while there were certainly positive aspects, there were also some significant challenges that we encountered along the way. Let's start with the positives. Firstly, the front office sales team was exemplary. They were consistently cordial, communicative, and attentive to our needs throughout the process. Their professionalism made navigating the initial stages of the purchase relatively smooth. Secondly, securing a mortgage through the lender was surprisingly easy. We appreciated the efficiency and clarity they provided, which made what can often be a daunting process feel manageable. Additionally, the interior design process for the house was unexpectedly enjoyable. It was both fun and informative, allowing us to customize our new space to suit our tastes and preferences. However, our experience was not without its drawbacks. One of the most significant issues we encountered was the misrepresentation of the property. Despite being sold to us as a single-family house, it was, in fact, a single-family condo. This discrepancy wasn't realized until well into our Escrow period, causing confusion and frustration. Furthermore, there were several discrepancies within the house that were not addressed prior to closing. This lack of attention to detail left us feeling disappointed and questioning the thoroughness of the process. Upon moving in, we were dismayed to find the house in a less than desirable condition. It was dirty, with uncleaned counters, muddy footprints on the floor, and dust accumulated throughout. This lack of cleanliness was disappointing and not reflective of the standards we expected. Additionally, the details regarding HOA payments were not fully disclosed to us, leading to uncertainty and confusion regarding our financial obligations. Lastly, we felt rushed throughout the closing process. Instead of feeling confident in our decision, we were left with the impression that closing the deal quickly was prioritized over ensuring our satisfaction as customers. In conclusion, while there were positive aspects to our home purchase experience, such as the professionalism of the sales team, the ease of securing a mortgage, and the enjoyable interior design process, the significant drawbacks, including the misrepresentation of the property, lack of attention to detail, cleanliness issues upon moving in, incomplete disclosure of HOA payments, and the rushed closing process, left us feeling dissatisfied overall. ... More

Our sales person, Dionne was helpful and responsive. Our designer Lisa was great and addressed our issues. Our Super, Mike, awful! Doesn’t know how to talk to customers, was rude and not helpful at all. Lots of issues between construction. Oswaldo from home warranty has been great to work with, but overall the house has a lot of issues that are being addressed and fixed. Just taking a lot of time to get completed.

Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.

Very efficient on responding to emergency calls however the response to normal issues are too slow which is to the unacceptable level.

The one department RA needs major improvement on is the Loan/Mortgage department. I had a very bad experience with them at the closing of escrow. I wish I knew certain things prior to closing. I left $ on the table because I was told I couldn't get the incentives ( closing cost incentive, loan rate credit ) in its entirety because I would make money off that. So they gave me less of what they initially told me they would give me.

It was a good job

We decided to buy from Richmond American because of the sales agent Jessica. She was great through out the whole process. The lender on the other hand gave us a bad experience. We didn’t feel valued at all and we had to proactively call to get things done ourselves to meet timelines. Calling lender was like pulling teeth and couldn’t get a response where we had to result to calling Jessica to hopefully get us a response. If I did not stay on top of the time lines I honestly think they would forget about us. Lender needs to do better.

I wanted to wait to write this review, after being in the home for a liitle. Overall experience was good, Erik in the office was great no issues, always took our calls and our questions. Our biggest problem is all of the finish work that was completed or not really completed. Alot of stuff was just touched up quickly so that they could close the house. Our baseboards/trim and walls are probably the worst; uneven and rushed. We still have people coming back to fix things; it just takes so long even though we've paid and we are in our home. It's really just an inconvenience to us as the buyer, we can't decorate due to walls needing to be re painted. We can't fill our cabinets since those need to be fixed as well. They forgot our soft closed cabinets and doing the extra finish on them at the end so they are mot so dull. Plus, they almost forgot our covered balcony that they ended up having to take off the roof that they had started and redo it which is probably why things were rushed since they were 2 to 3 weeks behind. Our problem is, is where is the quality control? We understand that people are not perfect. But, for a new home priced over 500k. You would think there would be some more consideration with the details and finishes. We're still finding things and it's just makes us feel like we come last. It's just about getting the money instead of making a great house. ... More

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired