Richmond American Homes Reviews

We are very pleased with our new home and how fast the Care Team at Richmond responded to some issues we had. Special thanks to Dustin, the Superintendent, who was super helpful and knowledgeable about the electrical problem we had. He fixed it in no time. Thank you Dustin!! We highly recommend Richmond to our friends and family. We just wished there were NO ASSOCIATIONS to deal with, other than that, we feel we made a very good decision to buy our home with Richmond.

We had a great experience. They walked us through the whole process with no pressure. We could not be any happier with our new place and Richmond’s responsiveness

We have had a very good relationship with Dale, Judy and Kelly. Always there to answer questions and take care of us.

Richmond team works great throughout the process, everything is well taking care of and meet most of my expectation.

Overall my experience was great. I’m very pleased with my home the area the work that was put in. Keep up the great work I would definitely in the near future purchase another home with them.!!!

I love the area I chose & so far the home I am in is amazing.

Our sales agent Ricky Chase was nothing short of amazing. He explained everything very thoroughly and the whole process was smooth and seamless from start to finish. I was only disappointed in the final walk through the super Intendent was very lazy about getting things handled and done before move in so it put us behind. But Rick spoke up and got everything done so we can now enjoy our beautiful home!!! We absolutely love it!!! Thanks Ricky

Throughout the entire build process Jordan and sales team provided beyond exceptional Customer service and were always available to answer any questions we had with positive attitudes no matter how often we bugged them. This sales team is what the standard should be when it comes to customer service excellence. Quality of the home is also great, Chase oversaw majority of our build, throughout his time at the carillon site he was also exceptional in ensuring the home stayed on track and maintained a high quality build standard and customer service excellence. Alex took over for chase at the end of the Build. Alex is always friendly and has a positive attitude and strives to keep a quality mindset. however there were some minor final details that were over looked and still pending repair. These issues were caught within 30 days of completion most were fixed before our first walk but 30 days after closing about 5 or 6 items still remain. And some new minor issues have been found. Our overall Experience with Richmond American homes has been phenomenal and we are grateful for the entire team in making our Dream home come to fruition. We highly recommend Richmond American homes to anyone looking to build. ... More

I spent a month and a half looking at homes all over the Salt Lake Valley, and it was a miserable experience. Just as I was about to give up the search I found my new home. Richmond American Homes was phenomenal to buy from. I was so tired of putting out offers on homes, so it was a miracle when I was able to sign a contract on my home the same day! Desiree in the sales office absolutely brought the whole sale together. She offered great insights and advice, and was very patient and enthusiastic about the work. I can't thank her enough! I love my home and have been eager to show it off to all of my friends and family! ... More

We were well informed at all times. Maggie was great!

Great experience, smooth building process.

The entire team kept us up-date on the progress especially Oliver J and went out of his way to have a smooth transition into our new home he became a new friend!

Thanks Debi for making this experience so wonderful for us! We LOVE our new home!

Overall I had a great experience with everyone that helped me on my journey. Big thank you to Kristi and Andy they made this whole process smooth

The home is good buth the sale say me live the curtains but not live noting I'm waiting

This home was sold to us as located in Surprise AZ. We are hoping that is correct, we noticed that on this survey it was described as Wittman Az.

Julia was great to work with

The people I had a chance to work with, Peter in sales and Abby in Home Design, are what made the experience the best possible. Peter checked in on me and kept encouraging me when I lost my job and the contract. I felt like it was a buddy checking in and not a sales guy hoping to close a sale. I felt that way because that’s what it was. He still texts me and makes sure everything is good. I made a friend. Abby made sure that she knew what our budget was and let us know the best place to go lower and places to just not go lower and the best quality for the price in all areas. She was great at saying wish for want you want in certain areas and delete it later. I’m glad I took her advice about the plugs in the bathrooms. I’m mad I didn’t take her advice about the plug in the closet. She’s right, I did end up putting my home office there… Then, George the PM was great for the walkthroughs and called in warranties on day one when things could not be fixed by the time of the walkthrough. I thought it would be a smoke and mirrors trick and he would have us eventually do the warranty claims. Then the cabinet people called. A week later the carpet people called. True to his word. ... More

We couldn’t have anyone better than Noah H. As a sales person. He was extremely profesional, polite, knowledgeable with a wonderful attitude and responsiveness to every question that we had….. and we had a lot! Overall buying experience was excellent as first time home buyers. We never though it was going to be this easy.

Amanda was amazing! She’s very communicative and supportive. She walked me through the entire process and gave me construction updates almost weekly. She went above and beyond and came went to meet me at their office before they even opened. Jimmy and Kyle were great! They explained explained everything during my walkthroughs. Great customer service. During my final walkthrough, Kyle said, “We want you to be happy with your purchase.” He stuck to his word and fixed most of the discrepancies I found during my final walkthrough.

The overall homebuying experience, quality of the workmanship, materials is good. Responsiveness to issues reported is pretty quick and we did not had any major issues except cosmetic issues after we moved in. We are very happy with Richmond American service

Everyone I worked with was so friendly and helpful. I loved the entire experience. Would defienetly go with Richmond Homes again, but I don't think I'll ever want to part with the home we just got. I loved getting the weekly updates with pictures showing what was completed each week throughout the building process.

Finish painting not complete. Areas where a second cot of paint were needed didn't get taken care of after the walk through. other items such as doors not latching closed and sliding door adjustments ere needed and not taken care of after the initial walkthrough where they were identified. Now I have to file a warranty claim and that is inconvenient and time consuming. The office staff were great and tried to be helpful.

Bought a new house on a new subdivision, as many other houses are getting built, lots of trash blows all over the place and most to the park and driveways. HOA just sends letters to all home owners, to tell us to clean after ourselves, knowing that 98% of trash is from construction trades .

The process was great. The only issues I had was electrical issues, and was not very happy that my heater during extremely cold mornings was out for two days. But Manuel communication was great and extremely sympathetic and helpful. Lupe also was awesome when I had questions regarding the house. The issues were resolved and have not had any since then.