Richmond American Homes Reviews

I had a very good experience with the sales staff, knowable and friendly, they helped my through the entire buying process. On the construction end there was many issues that needed fixed, Ive been in my new home 5 weeks and yet not all issues have been addressed. I had to be on the phone every week complaining in order to get anything done. I feel that these issues should have been complete on the 2nd walkthrough prior to moving in.

First, I would like to thank my loan officer for being proactive and responsive to my questions. Thank you Kim for all you did, was pleasure working with you. I just hoped that we were given the right amount from the get go by our first sales agent. It was a great tactic pitching the house for a lower price, and when we are seen as really eager, we were informed that all houses needed to be curated and prices will increase. Not appreciated since we really wanted to move forward. And we switched to another sales agent, as the first one switched to a higher role. I really like Mina as she answers my questions right away even in her days off. Very responsive and gives me updates from time to time. There was just misunderstandings on my attempt to switch lots which I am glad did not happen as I really love the one we ended up having. So, it worked out well. There was some minor issues upon moving in which can be fixed right away. And Aleks and Kyle make sure it is resolved or advise on how to get them done. Overall, this buying and moving process was a crazy process but I was really surprised with how things turned out. It was my plan to move to a new house this year and I was not disappointed. We are enjoying ourselves with our house! ... More

It was great working with Henry, he has been accommodating. I believer the in-house lenders need to work in their communication as well as tone towards their customers.

Their loan department sucks period. Everything else is good. Excellent to CET walk and warranty dept. Dj is on top of it! Sales is excellent as well. For the builder, there are lots of unfinished stuff, DJ of warranty made sure these will all get fix!

The home buying experience with Richmond American Homes was positive and I was offered a great deal on the house. I was able to close on the house in one month. Raychel was particularly helpful. Issues found on the home inspection were resolved before closing. Dealing with the mortgage company (Home American Mortgage Company); however, was difficult. Thankfully the mortgage was sold right after the home purchase.

Very speedy and smooth transaction, helpful team members and responsive to questions.

We are very pleased with the purchase of our new home. However We would have preferred that a floor plan option were offered to us before we sign the contract. We saw the model home and we fell in love with the floor plan, but apparently they built the floor plan they had available or they just decided for us. Also the superintendent was not very helpful and nice when we close our house since there were pending issues to be completed in the house that he never took care. Other than that the house is beautiful. There are areas where there were needed more lights like in the living room where they put only one single light! The trees were dead when they delivered the house to us. There were two appliances brand new and already broken. We had to call the manufacturer and have them fixed by ourselves! No assistance from the builder! The backyard lot was not properly delimited so they put the limits like 20 feet less than what our survey plan says. I would say I have no complaints about the way we qualify and financially speaking close the house, but we are not happy with the way the superintendent dealed with the pending finishings of the house. There is still parts of the house like the moulding that looks loose in some areas. ... More

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

Great baying experience specially the real estate agent and the sales.

Overall a great home buying experience.

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.

The whole buying exercise was very informative and extensive especially on documentation and follow up. Since we had a good realtor who understood our requirements it was easier to engage with Richmond staff and the overall experience was good. There was good collaboration between Richmond staff especially Morgan, Chris and Jennifer. Otherwise I would recommend other potential homebuyers to consider Richmond American homes

Karyn was great at helping is select our home, took care of any questions and helped with the buying process.

Overall experience its been good. The customer service from Terin is excellent, if the whole review would be based on her service, we would do a 5-star review. She went above and beyond for our family to get the house. Luke also has been great at honoring his word and fixing what he says he’s going to get fixed. The quality of products used isn’t the best but so far house it’s holding up. Future homeowners should do a thorough inspection, even if needed to be paid out of pocket to do so. Before moving in, they fixed everything right away. Once you moved in everything is through warranty.

The American Home that I bought is beautiful and I love it of course the model had all the nice things in it. One of my pet pees is the master bathroom has no linen closet one linen closet in a three bed room house. The dish washer was not working their was a lot of blame to go around the GE to the builder no one was responsible two weeks later no dish washer it was the builder crew who did not hook it up also GE came out and they could not see what the problem was and it's there product.

Basically, it was a good experience. I am very pleased with my home.

The staff was with us throughout the whole process. Everyone was great and helped us through every step.

I understand timing is everything. I was tired of living in a tiny apartment after I retired from the military. Why is it so hard to find an affordable house. Oh well, like the title implies, a good home at a tough time. There are areas of the house you can tell were rushed, the bath tub was scratched when it was installed, the frame doesn't line up near the entrance door, the ceiling was sagging in the master bedroom. You guys sold a $300 thousand dollar house for half a million dollars, at least you could have taken your time. Could have at least astro-turfed the backyard so it keeps the HOA off our backs. Stuffs expensive right now and needing to put in blinds, fans and a backyard takes a tole on any bank account. Anyway, I still love having a house and the energy efficiency is noticeable in the early summer months. ... More

It is a good looking house, there are some things that could be better, but the relation house/price is totally worthy.

Happy with the house purchase

Richmond did not stand behind their price incentive commitment, and their preferred lender was the worst I’ve ever worked with, however, the project manager/superintendent of the home build IS EXCEPTIONAL, and I would trust buying with this company again because he is where the rubber meets the road.

Sales person is very nice and accomodating

Owning a brand new house was a dream come true. Thanks to Richmond American Homes for a speedy work of building my house and a smooth sailing processing of the stressful paper works. I would like to give a shout out to Ms. Melanie for her patience and guidance during the entire process. From the construction workers to the office staff--thank you for the amazing job, I got my newly build state of the art Agate house.

During building process, there is no option to change some minor improvements. For example, I like to change the toggle switch to flat one, change the non efficient light bulb etc. The is only one water outlet in entire hose for outdoor. I would like to have one in backyard but it was not happened.