Richmond American Homes Reviews

While waiting for our home to be built, we watched too many YouTube videos about new homebuyer horror stories. Thankfully, that was not the case for us. Through the building of our home, we visited the site weekly, sometimes more frequently. Anything we saw during and between our formal walkthroughs was quickly addressed by our Sales rep and Building Supervisor. They readily responded to emails, calls, and text messages. Even while visiting another Richmond American home development, the Sales Rep gave us updates on our home and shared photos of its progression. During our next to last walkthrough we were asked repeatedly to open and close doors, turn on faucets, turn on and off every light switch. Our Sales rep even stood outside with us waiting for the last minute repairs to be done so escrow could close and to give us our keys on schedule. Even after our closing, the Building Supervisor has been responsive to our calls and texts. The one star ding regarding responsiveness to our issues is due to our not having heard back after submitting our list of repairs 10-days after our move in. To date post move in repairs are minimal. We are happy with our new home. ... More

Mike has been great to work with during the warranty process.

I didn't get involved in the building of the house but the size is what I needed.

The builder kept us informed about the progress of the project.

We love our house and our experience in our purchase. My only complaints are we were told the back yard would come back twice through our walkthroughs, and it is horrible to this day . Also our ac is very loud even the neighbors have said something to us went through warranty they say nothing is wrong but clearly something is . I say this because all my neighbors are very quiet

Overall the experience was great. The quality is decent. DJ during the walkthrough was amazing!!!!

Again I MUST point out Albert how did our walk through and assisted us in getting moved in. Albert is a true professional and an asset to the company. The only negative I have is with the mortgage insurance company. They had NO idea what they were doing. I had to make repeated phone calls to them to get the policy straightened. I would recommend your company find a more professional insurance company.

Andrew is very quick to respond when an issue or need arises. The subcontractors have also been quick to respond and very communicative. Negatives...... All bathroom vanities don't have drawers, that is a zero on a scale of 1-10. Also the toilets are extremely low.

Pay attention to details, ask a lot of questions.

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Good workmanship and material.

We have been in the house for a little over a month and items are still not complete. In fairness, it is the holiday season and there is a lot going on but some of the items that could have been easily fixed or completed have not been completed. We have a good relatioinship with the team and they have been available for any 'must fix now' items. Looking forward to completing the warrenty work.

Brad will make your new home buying experience a joy. He is helpful, thorough and very responsive. The team made the experience very pleasant and I am very happy with the final result. Lots of material choices at the design studio with reasonably priced upgrades.

Good experience every step of the way when purchasing our new home. Raychel and Kevin were very knowledgeable and helpful during the decision process and after move-in.

Tom K, Zack K, Nick F, and Mike P were great representatives for Richmond. Love our new house. Only concern was inability to customize upgrades, very few choices were offered.

That will be amazing in less stress if the team members specially the one in Colorado do a brief description from the beginning to let the buyer know the expectations “paperwork “ to be more specific not every minute the one something as soon as possible that will be best for everyone in it will be best the get everything done after the do the closing.Mike from Orlando he’s the worst not pick up the phone not replying back when you text him I hope he treats everyone the same in equal because you need them in the depending on you also it’s was a learning experience for me to move forward Todd was amazing, Elene was amazing the go above in beyond ... More

Noah was the best to work with. He was very quick to respond to questions and just very down to earth. Thank you Noah!!!

Great responsiveness to the initial warranty issues.

Susan and Dylan were extremely helpful

We are yet to move in.

From my initial research, Richmond American was not the top choice as a builder. Internet reviews indicated quality issues in other developments throughout the U.S. After talking to some of the residents of Lakeview Forest, I decided to take the risk. Happy to say my experience has been very good. From the Sales Office Staff (Austin & Lizzy) to the project manager (Carl) were responsive to any questions I had. The weekly updates with pictures were excellent. My only bad experience resulted from dealing with your affiliated insurance company. The individual assigned to assist me (Evan) was less than timely in providing me with the information I requested. I would recommend Richmond American to others. ... More

I think the job they did on the house was well done. Overall the quality is great. Some minor fixes are required, but overall great.

My superintendent is very professional and knowledgeable.

The home buying process was easy, and our sales person, Dale, was responsive and answered all of our questions. Janelle with the mortgage side of it was great! She was very responsive and patient with us as we worked through the process. We appreciated that. Our home tour was very thorough. Richard and Jared were very informative and have been great with follow up. We really like our 8 foot doors throughout our home, including the garage door. We especially love our paver brick driveway and patio. It adds a beautiful touch to the front of our home. The only negative would be that the cleaning of the home prior to move-in did not meet our expectations. We had to clean some things when we moved in….white grout residue on kitchen tile backsplash and tile in master bath shower. The floor tiles had some smeared grout and paint specks in some areas. Overall, we are very happy with our new home and would recommend Richmond American to our family and friends. ... More

First, shout out to Ken (Area Dir of Construction?), you rock. We wouldn't be here if you hadn't stepped in. The sales rep, Gina, was wonderful. I always felt she was working hard for us to have a positive experience. After adjustments were made to the field team and Cody took over, we felt there was very good organization and responsiveness up to the closing and then beyond the closing to complete items that needed adjustment/replacement. We love our new home and look forward to many years of enjoyment. Thank you Richmond American.