Richmond American Homes Reviews

I would think twice before purchasing a home by Richmond. The quality is poor and they don't care about workmanship. If you find an issue after your walk through and closing they won't fix it. Make sure you document everything. Still waiting for a response to an issue the superintendent said he would take care of. It's been a month and half wirh NO response from him. Home buyer be aware!

The sales and escrow team were great, but the construction team not so much. I closed escrow a little over a month ago and have yet to get a response or warranty issue taken care of. The quality of work on the kitchen cabinets, the garage walls, and paint throughout the house is very poor. I’m still waiting on someone to acknowledge or resolve the concerns.

The home is over priced for the cheap materials used in building the structure. The workmanship is dismal. Multiple feature in the house need to be fixed from replacing windows, sliding glass door, driveway pavers, cabinet drawers and doors and quart’s shower wall. All of these items need to be fixed and have yet to be fixed. The Richmond American home specialist was notified of the issues and still has not reached out to set a time for repairs. We have been living in our home for three months now with no word. I would not buy a home from Richmond American again. I will never recommend them to anyone I care about. ... More

It's a very low-quality build. I would have rated Builder 0/10 if I could. After moving in, we found so many errors. The builder did not caulk many gaps between trims (cabinet crown mold, bedrooms top and bottom trims, bathrooms, all over the house); too many to list. Most door knobs were loose. Trims were cut unevenly. Messy paint job. Thinking buying a new one is wonderful, but this for us is a nightmare. Please build with a heart *Richmond American Homes Builder.

While everyone was “nice”, we had an overall horrible experience. From 3 different superintendents to a scam of an experience with Home American mortgage to endless lies and deception to over a month delay to then move in with electrical not working, 20 roof tiles broken, horrible craftsmanship to then no one caring and it taking weeks upon weeks to get responses until we went to corporate to now 2 months after we closed and still an outstanding list of 30+ issues with no resolution. Would avoid Richmond at all costs.

The sales lady did fine and would always be helpful and made things easier. The first superintendent was terrible. Then you guys moved him to a different track which was a great idea. The guy who replaced him was much, much, much better (Mike). The tail end superintendent (Chris) was an absolute disaster. Everything was a hassle and all he would do would say he would get it done… but yet nothing would get done. The house starting out from concrete was already messed up. The framing was very shotty and showed poor skills to say the least. The finished concrete is awful. The trim is terrible. Extremely wavy and unskilled finish. Actually still missing pieces of trim in my house I’ve been living in for about a month now… which was supposed to be taken care of by Chris when we did a walk through. Speaking of the walk through I marked everything I wanted fixed with blue tape with Chris. Guess what happened. The blue tape got pulled off the wall with nothing fixed and even took some of the paint off the wall with the tape and still didn’t get fixed LOL… I still have textured wall patches that haven’t been painted. There is literally paint drips on EVERY SINGLE piece of tile in my master bathroom. (Black tile) so yes you can see it clear as day. The exterior paint had a lot of spots missed that Chris didn’t take care of. Some of my faucets aren’t installed correctly. A month in and I’m still missing a lightbulb for my secondary shower. The house was dirty when I moved in. My door bucks are getting pulled off the wall from the RV garage doors assuming the framers didn’t nail/ secure the door buck. It’s been almost nearly impossible to schedule things to get fixed with Chris which means I have to taken time off of work for things that should have been fixed before I moved in. Of course after I closed on the house nobody cares about the homeowner and are on to sell the next crappy built house. I am extremely disappointed with this experience with Richmond American homes. In a humble way of putting this. I WILL NOT BUY ANOTHER Richmond home. And have been socially explaining to others about this experience. Now I have been working in the construction trade since i turned 18. I know everything isn’t gonna be perfect but this has been a complete nightmare. I hope someone reads this and personally try’s to make this fair. I will be reaching out to an inspector shortly to go over this house further and what he does with that information is up to him. Also just to add in, I was supposed to close on my house sooner then I did and I saw so many things wrong with the house I told them to push back the close date to help them out and apparently I got screwed either way even waiting longer to move in. VERY UNPROFESSIONAL. I am sorry this message is so bad but it’s been extremely frustrating and stressful. Also would like to add in when discussing issues to Chris and the concrete super independent, i was told this is not a custom home so it won’t have the finish and quality of a custom home. Way to make a customer feel appreciated!! If i spend over half a million dollars on a house i would like to be treated with some dignity and respect. That should go for anyone buying a Richmond American home at any price. ... More

The home is great, Susan was great to work with, Joey also has gone above and beyond. As far as purchasing the home, worst experience ever. Terrible communication amongst themselves, lots of wasted time because no one could pick up a phone to communicate what they needed specifically.

Brandon was harder to get ahold of than the president of the United States. I felt that when myself or my wife would reach out, it was an inconvenience to him. Really made the process difficult and not enjoyable especially it being our first home. Shirley is an absolute angel. Very helpful and easy to talk to!

The Sales agent Mike was outstanding. The home buying process was a daister until Charles Baker wad involved. His steady and positive approach, helped me during my purchase. I commend him tremendously for his professionalism. Lastly, there is an issue with the oven that has never been used. It's been two months and it needs to be replaced.

Great size homes .

It’s taken 30 days to get a response on my warranty items. Had me submit pictures for your app that they can’t even access. Nothing in the process was smooth or even I would say it was friendly.

Our original sales person, Jeff, was not transparent by failing to disclose important information regarding homeowner's insurance. He is no longer with Richmond American, and since then, Brigitte has been spot on. We also had an issue with our Assistant Superintendent, Kevin, who did not complete items prior to closing that he had agreed would be finished. He even removed the blue tape from places that hadn't been touched! The actual Superintendent, Rex, has been incredible, trying to resolve the issues that Kevin didn't rectify. Our biggest disappointment was the "included" front yard landscaping that we paid for; all of the plants were dead prior to move in and only the trees were living. Since then, we have spent more money on creating a beautiful front yard, the one we should've had with our home purchase. We are extremely happy with our home design choices and products, however, because of the major issues we encountered, we would not recommend Richmond American homes to family and friends. ... More

Half day home gallery selections. Need to make many decisions involving thousands of dollars in upgrades the same day. Absolutely no changes were allowed after the selection was done. I had asked for extra insulation bw floor after selection which was not honoured. The agent was rude and blunt. The use the signed contract when asked for any changes to prove their inflexibility. The attitude of sales agents change based on demand for the community. Their lender was subpar and could not even close my jumbo loan. They are probly ok for conventional loan. This wasted my time and efforts. ... More

The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.

Our new Richmond home in the Trail Crest Subdivision located in Port Townsend is very nice and the interior workmanship is great. However, several of my neighbors and I are having post construction drainage issues that are not easily resolved, and it could have consequences to the house foundation. The yards have also become marshes from improper landscaping prep and poor drainage. Richmond's contractor should have followed the design engineer's drainage and grading plans, but I understand this did not happen. I'm waiting to hear back from Richmond on what the repairs will be to address these issues. Our contacts during and post construction, Julia and Ryan, have been great to work with. This is a big concern and we hope to have a long-term fix to these issues to protect our investment. ... More

But make sure they do what they say at walk through

While we love our home and the build quality is beautiful, our overall experience with Richmond American Homes was disappointing. From the start, there was a significant lack of communication, which made the process frustrating and stressful. We often had to follow up multiple times to get basic information, and even then, responses were delayed or unclear. Additionally, I didn’t feel welcomed or valued as a customer. Buying a home is a significant life decision, and it was disheartening to feel like just another number to them. Despite the beautiful outcome, the journey there was far from smooth, and I would have appreciated clearer communication and a more supportive experience. ... More

Get everything in writing up front. Can't trust anybodys word.

We were the easiest buyers ever. We walked in, said we want that house, and were ready to put 20% or more down using "their" lender. Unfortunately their lender Home American Mortgage Corporation is TERRIBLE to work with. Their complete lack of communication with the builder made the rest of the process unbearable. Richmond appeared to want to sell the house as badly as we wanted to buy it, but the lender was more or less useless, and seemed completely disinterested in making the deal work. Once we moved into our new home we have had some issues that still aren't resolved. I think that Richmond needs to realize that this is the thing that could set them apart from all of the other cookie cutter builders, but they choose to just sell the house and hope that the buyer doesn't bother them. I have always build custom, and from now on I will. Builders like Richmond are really nothing more than lending companies masquerading as builders. They bought cheap money and now are looking to loan it. They build mediocre homes so they can lend the money the bought previously out at a higher rate. What they forget is that this is people's homes, not just a play thing. They need to do MUCH better at follow up after the sale. ... More

I purchased a new Richmond home 30 years ago. The quality of the home then was was great. I can't say the same today. The appliances are unbelievably bad. Home builders are saving money by installing "contractor grade" items in the home. If they offered to let us upgrade to something better during the construction process, that would be fine, but they do not let you upgrade anything. When you walk through the model homes, the appliances and upgrades you see are what you would get months and months ago. When they cut costs, they didn't remodel the models so you can see what you'll actually get. ... More

Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a timely manner ... More

This was the worst experience in regard to communication period. Our agent Mayra shared no concern with my and my wife's concerns to the home purchase. She seemed simply satisfied to getting the signatures required and the deposits then after that she simply disappeared! She made numerous blunders. Not mistakes but huge blunders and wouldn't answer her phone or return messages as needed. When we finally got to move into the house, we had to wait 30 days to receive the builders' incentives appliances. Washer, Dryer and Refrigerator!!! The house is pretty awesome but here we are waiting for the construction issues to be corrected! It seems as though there is no communication among the Richmond employees. No one seems to know who is responsible for what. I'm hoping that soon all construction items will be completed because we have warranty issues cropping up that I am holding on to so as to not confuse these workers. Once again fantastic product but that is as far as it goes. ... More

I'll be honest, it was a pretty rough experience overall. I put the money down in January. They initially said July was the goal, and then pushed to mid August, then mid October, mid November, end of November, mid December, end of December, mid January, then I finally closed (barely) at the end of January. There was a different person to work with every other month, between sales reps, superintendents, construction managers, etc. They had to redo something about nearly every part of the house because they did it wrong or failed inspections, and turnover was well over 100%. I had to compare notes with several of the contacts at the company each week to try to figure out what was actually happening, and I was going out there myself once or twice per week to see who was right. They were scrambling to finish at the end- I was missing countertops and tons of aesthetics during my initial home walkthrough (blue tape) and they were still finishing up the morning of closing. They didn't get my certificate of occupancy until literally hours before closing, so I couldn't do utilities beforehand, and closing took 3 hours because we had to wait for the CO to propagate through the various groups. I worked with some good people like Melissa, Darlene, Taffie, and Alan that kept me from pulling out completely, but it was a rough process overall that took over a year to complete. It's a good house, with many things I really appreciate (large yard, gutters/architectural shingles were included, great drywall work, heavy emphasis on energy efficiency, tall ceilings, etc.) but it was a lot of work to get it done correctly along the way. ... More

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

We purchased a new build from dirt. The overall experience was frustrating to say the least. This was our first time buying a new build, so we did not know a lot of key things we should have received from a builder. We met with the sales guy multiple times before we finally decided to buy from Richmond. We pick out the lot from the RICHMOND plans, paid our earnest money and were told it would take 12-14 months to build. This was on 2/27/23. Around July we asked our sales guy if he had any idea what our backyard was going to look like. He said that should have been discussed on our plot call to go over the plot the city(not Richmond) finalized. I told him we never had a plot call. He instantly had a look of fear in his face as he realized this was a HUGE mess up somewhere in the chain of the Richmond organization. So he gave us a copy of the plot designed and approved by the city. We looked at it and realized our backyard had a huge retaining wall in the middle of the ENTIRE YARD. No other house in the whole neighborhood has this crappy retaining wall. Had we known about this retaining wall, we would have NEVER picked this lot. The city signed off on that plot design on 2/24/23. We signed our paperwork on 2/27/23. It was a huge miss from Richmond. We didn't know about a separate plot as we were shown Richmond's plot, they were not the same at all. We had the option to forfeit our earnest money or take the house. We ended up sticking with the house. But this was a huge miss by Richmond for a home buyer. Future buyers, make sure you get a city plot call before you give them any money. I wish we would have known that. The design center was great. The woman we worked with was phenomenal and super helpful. Our sales guy was either let go, or moved on to a new position so we were transitioned over to a different guy. Our first guy was super responsive, replied to calls, texts and emails. The new guy that we were transitioned to was horrible. He still hasn't replied to 4 different emails I sent him, which it's past the point now. Our superintendent was amazing. We had a great experience with him. He was very responsive, fixed things we noticed wrong right away. He was definitely the best person we worked with at Richmond. I stopped reaching out to the new sales guy that took over our deal and started reaching out to our superintendent because he was so responsive. As far as workmanship, I would say it's mediocre. We have a crooked wall in the bedroom in the basement. We have the wrong grout color. We had a corner of our backsplash fixed three different times. We had major roofing debris in our gutter which caused flooding on our front porch. I think some of the work done was not quality work by the contractors that are hired to do the work. Our house was completed in 6 months instead of the 12-14 they originally said. Which was unexpected, but also not an issue for us. Like I said, our design center experience was great. And our superintendent was awesome. I don't know what we would have done if we didn't have him. ... More