Richmond American Homes Reviews

This experience has been an absolute nightmare. Two days after move in, our downstairs bathroom flooding raw sewage. A month and a half later we’re STILL waiting for fixes! The super rarely answers the phone, and if he does, he has no idea the deadlines of material. The installers show up unannounced WITHOUT supplies because they thought Richmond was supplying everything. It’s a cluster mess and miscommunication around every corner.

The process from beginning to end was great. Sales office was very communicative and upfront. The fixes requested were done in a timely and effective manner..

Over all a great experience! Love the house and the neighborhood!

Our experience with Richmond American Homes has been disappointing from the beginning. Upon purchasing our home, we discovered several issues that needed attention. Unfortunately, the response time to address these concerns was unacceptably slow, and commitments to fix them were often delayed or missed entirely. It took countless follow-up conversations to see any progress. Contractors claimed they attempted repairs but couldn’t access the home, despite no arrangements for entry being made. As a result, many fixes only occurred after we moved in, forcing us to repeatedly rearrange furniture just to accommodate these overdue repairs. Even now, some issues remain unresolved, highlighting a lack of focus on quality and customer satisfaction. Richmond American Homes seems more focused on completing sales than delivering well-built, problem-free homes. Given this experience, we foresee relocating in a few years. I would urge anyone considering Richmond American to be cautious and prepared for ongoing follow-ups if issues arise. ... More

Working with Justin to correct the small fixes has been great. He has been very responsive.

Realtor was very helpful and responsive

Quality was not what we were hoping for. A lot of paint issues, loose towel bars ,and recently noticed windows aren’t level

Lot of house for the price, we love the open concept with the kitchen, dining/sunroom and family room and the brightness of the Daniel floor plan. The team of Slyvia and Josh were great to work with

The construction supervisor did not handle the issues appropriately or in a timely manner. Full of excuses and knows the issues but showed little care to resolve appropriately.

We had a great experience from start to finish! Andrew was a pleasure to work with and was always available to chat… even on his days off. We purchased from out of state and he held several virtual house walks that helped our buying experience. We also paid for a 3rd party inspector who came back and said “this is one of the best new construction houses he has seen in years”! This put us at ease. And even though there are always little things that come up after closing, they are always quick to react and have addressed everything! Nick with the warranty team have been great. This has been a great experience and would not hesitate to purchase a Richmond home in the future. ... More

Do not trust superintendent in charge of getting home ready for move in.

We feel that the motto was “ build a home For as inexpensive as we can. No way to hook up a water softener No way to make changes when the house hasn’t even been framed ( little changes even) Heating registers are at the bare minimum

The selling staff was great. Always on top of any situation. After buying, the customer service for service calls is a little difficult to work with. But overall a good experience

Throughout the building process we were treated as disposable buyers. Our concerns, questions, requests, all fell by the wayside. The project took longer than expected and it was costly for me and my family. At no point, including now, has Richmond reached out in attempt to make things right. We found the right lot in a great spot so we stuck it out. I do not recommend choosing Richmond if you're hoping to be wowed with customer service and support. At move in- Our home was not move in ready clean, the AC wasn't hooked up fully, showers weren't fully caulked, drywall repairs weren't completed, insulation buttoning wasn't completed in the basement, a white pvc pipe is still protruding from a drain in my entry way that was supposed to get fixed, counter top decorative mounding fell off right after move in, they painted the washer hookups making it a task to get a seal, wrong towel rack was installed in a bathroom and it was never fixed.. again we got a great lot in an awesome spot. We do think the house is pretty and was built with quality materials. The issue was the customer service, the follow ups, the delays, being ignored etc. ... More

Austin was a pleasure to work with. He is very knowledgeable and Very friendly. He answered any and all questions I asked. He made himself available and always returned calls or texts. He kept me up to date once a week during the building process and even sent pictures. I would highly recommend him to my friends or family looking for a new home. He is an asset to this company for sure.

Quality of work is horrific. It would not take much extra effort to do good work but nobody seems to care. Truly sad.

We’ve been living here for a month now and have had a few important issues that have yet to be resolved. I get the typical response to shut me up and continue to drag the issue on. Then I get timeframes during the day that never get concluded either. I’m really frustrated and not sure what else to do in order to get real traction on the repairs that are needed.

Buying the house was a new experience for me, the process went very smoothly, the sale people were very honest and always explained everything in depth I highly recommend this company to everyone

Overall, I am satisfied. I was very happy that I don't have to pick colors, lighting, accessories and etc. The only thing that I do not like is that I could not make any changes for elderly/disable access to go in and out of the house and the bathrooms.

The purchasing experience was really easy, and the team helped me through the entire process. Any issues I had where taken care of promptly. Overall a good experience.

Landscaping is POORLY designed. Walk thru inspection tasks are not completed on time. ARC Requests do take LONG time for approval.

Have had some post closing issues that have not been addressed.

Hi this is Alfonso, I just bought my new home with Richmond American homes and it was a great experience. I definitely recommend them, thank You.

Great process, very smooth. Always communicating at every step of the way. Claudia, Chezca and Esteban are a professional team dedicated to make you feel like family.

Hello , I am very happy to have my new home , all the staff is very friendly and professional. I recommend Richmond American Home . Thank.