Richmond American Homes Reviews

We had an extremely smooth process from day one up until/beyond our move in date. Very happy!

Home is great for seniors. All on one floor. In a growing community. It’s away from heavy traffic but close to shopping. When fully built out it will have that small town feel and yet have access to all that a city has to offer. Everything is new and shiny.

In today’s market I would recommend a new home with Richmond. Process was easy and I ended up getting huge incentives!

We had a great experience with Oliver and him helping us through the whole process. He answered all our questions and was very patient with us and us taking our time wanting to see all our options. We had a few warranty items that I wish were taken care of right away but we also bought near the holidays and people might be delayed. Overall I feel it was a positive experience even with us running into our own personal loan issues.

Probably the easiest home buying experience I have ever had. Moved very fast and very professional. Love my new home.

Carla and Nicole is very helpful during this home-buying journey. Tim is very responsive for every question I have about the house.

Tanner did an amazing job! Always there for all of our questions (we had a lot!) Came by to see how we were doing a month after we moved in. Never had that type of customer service when buying a home!

I love my new home ,Richmond American home you the best they take of you

My family just moved in to our new home. We love it. With anything built by human hands we expect some flaws. Some of our doorknobs where installed upside down. Other than that, this house has been great so far.

Anastasia was fantastic in the sales process, made it very easy and smooth! The Richmond finance side were also great, very responsive and we got an incredible interest rate!

The home could have used another day of cleaning before taking possession. Finding more areas where walls and doorways are not square. Overall, satisfied with value.

I have only ever lived in new build homes. The last one I was able to plan from the ground up and never had one issue with anything about that home (Atherton Homes) I moved into this new build after it had been sitting vacant for several months. I was out of state during the closing so my son-in-law did the final walk-thru. When I arrived to move in there was a laundry list of things that were not done correctly. Too many to list here but here are a couple: cabinet door not glued together so it fell apart when you went to open the cabinet. Heating vent in primary bath had been drywalled over. Paint all over the floors where they were doing touch ups. Sloppy work. Cracked door trim. Chunk out of door trim just painted over. Running paint on front door. Misaligned slider and unable to be fixed unless it was completely removed. Left us spare flooring but box had been dropped so only one piece was available for use to repair a chunk missing out of the floor in great room. We are extremely frustrated with the quality of the preparation of the home for occupancy. It has resulted with a total of 7 to 8 vendors having to come in to make repairs while we were living in the home. Things that should’ve been taken care of by whoever was overseeing the building of this home. And then corrected prior to us moving in if they weren’t caught during the build process. Vendors who came to make repairs commented on the less than quality products used in these homes. Maybe you’re trying to cut costs or just don’t care about the quality of your homes. But your reputation with the people you have now coming in to make the repairs is less than stellar. One vendor told me he had just worked on a house down the street that had three different brands of windows in the home like it has just been pieced together with whatever was available. When we moved in, we felt like we had gotten a lemon. And when I asked for paint touchup and repairs to be made, I was told that the builder had generously offered to allow someone to come in for two hours to make all the repairs, but then I would be waving my rights to be able to make any claims within my first year living here if there were nail pops, or other things that occurred. I was not willing to waive that due to all the things we had already found. So I asked for some touchup paint so I could fix things until I was able to make claims to have repairs done. And then the person you have overseeing the houses now was afraid to even ring our doorbell and hand that paint to us. He just set it out in front of the house and didn’t even let us know. It was just sitting out there. I don’t think I would be able to recommend Richmond American homes to anyone that I know. I complained to the girls in the sales office about our experience. I complained to my realtor who sold me the house. But I am making it my own now. We are fixing it up making the repairs we need to make and due to my age I’m not sure that I want to move again, but it is a possibility. Signed very disappointed homeowner ... More

Review I just submitted for Richmond: I am overall happy with my home. I love it. It’s very comfortable. Sales person Glenda was amazing! I am disappointed in the workmanship of a few items. Some things I know can and will be fixed but there are a few big things. One, the drywall in the home is terrible. You can see bowed areas in the hallway now that we have painted. The drywall is literally cracking at the seams in other places, so you can see clear seams and cracking of the walls coming through. Now this will need to be fixed and I am told my paint will not be fixed. The builder paint which is of course a different color than my newly painted interior will be fixed, but not my paint. I’m not happy about the inconvenience this will cause of course but now the expense of repainting due to nothing I have done wrong is unacceptable. The second big thing is that apparently my home is missing some AC connectors and returns in a few rooms making one room that my daughter lives in very warm. We’re waiting for the parts for that and hopefully there will not be damage. So those two major things that will require literal cutting into the home are very unfortunate and disappointing to say the least. It would be appreciated if at least Richmond could not just dismiss my request to fix my paint after the drywall gets cut into. At this point, I’m on the fence about whether I would recommend Richmond. I suppose it depends on how these two huge items are handled. ... More

I love the home but here are the issues and this isn’t all of them. The air vent is located right next to the shower so it blows cold air right on you in the hot shower that’s a poor design, closed the air vent and that resolves that. Electrical issues lights blink in one area and fireplace makes a weird clicking sound repetitively that’s maddening. The major issue is I haven’t can’t cook a meal on my stove and I’ve lived there over a month because no one wants to fix or take responsibility for it not working and I’m currently going through the GE appliances website scheduling an appointment two weeks out so it’ll probably be two months in before I can cook a meal on the stove which is frustrating. ... More

Buying experience was very positive including the walk-thrus however items not completed remain unfinished after follow up.

I am very disappointed with the quality of the appliances. This home was very expensive, but the appliances are very low-grade. Poor quality. I’ve had nothing but trouble with each of them. This being a model home I expected top grade appliances, but I receive low quality.

Response time and action taken is lengthy

They buying experience was made really easy with the help of Ester she was extremely help. Joel has been very responsive but with Josh the has he would reach out and schedule someone to fix some cracks on our corner beads and has not reach back out and scheduled any date for repairs. Most of the team for Richmond has been fantastic

The sales agent in Lodi, CA, is amazing.

The sales dept was fabulous. Tanner did a fabulous job. The mortgage qualification was horrendous. Major overhaul needed only to find out mtg was sold before I made one payment. Had a keak behind master sink over 30 days ago. Today the counter top and medicine cabinet sit in my bedroom on the floor. Paul tried to schedule the carpet to be replaced before the counter top and medicine cabinet was reinstalled. Have not heard from him in 10 days and I won’t let carpet be installed until these are done. Who wants brand new carpet trampled on by plumbers, cabinet people. Very poor communication when there is an emergency. It’s almost like you don’t care about your customers once the ink is dry. Need much better communication ... More

Purchasing/ management side was fantastic! The only downside is the builders. When I pointed things out to fix, the builders would cut corners ie. Asked for large rocks & trash removed from crawlspace. Later found out they moved it into a dark corner and put plastic on it to hide the issue... be sure to check EVERYTHING you point out to fix because if they think they'll get away with it they'll try to... their manager was good though I blame the workers.

That the builder gave a good warranty on their products.

The purchasing process was AMAZING! However some of the appliances were or are still defective or damaged! Some of the shrubs are dead and have not been replaced the Patio door only works on one side and will not lock! There are some cosmetic issues as well! The concrete is still red from the mud in the area. I was promised it would be cleaned however the homes around me that have not sold have all had their concrete pressure washed and they passed right by me! Have a defective window and was told a new one was ordered before we moved it! Still has not been replaced! I am pretty easy going but getting very frustrated with the lack of response to the issues! ... More

Richmond Homes was our first experience purchasing a home, and overall, it was excellent. Our sales associate, Myesha, was highly knowledgeable and guided us through every step required for the purchase of the new home. She was always available to answer our questions, and we felt confident knowing we were in capable hands. After closing escrow and receiving the keys, we had the opportunity to meet Jerry and Rigo. They provided a detailed walkthrough of the home, pointing out any flaws they had already identified and initiated work orders for. They also explained the warranties and maintenance requirements for various materials in the home. When we later noticed a few additional issues with the craftsmanship, they were quick to assist, either addressing the concerns directly or placing work orders for repairs. The team at Richmond Homes exceeded our expectations with their dedication and continued to provide exceptional customer service even months after we settled into our new home. ... More

All of our contacts with Richmond American were positive and helpful.