Richmond American Homes Reviews

Caleb and Anthony are the rockstar in our home buying experience. They were professional, pleasant to work with and answers all our questions. They both gave us timely updates regarding our house and made sure we are satisfied. Chris from the lender however sent me a “formality” mortgage rate lock in form to sign which made me think I had a lower interest rate of 6.5%. My credit was checked before this form was sent and was within the 60 days I was allowed to lock in. Instead of locking me in, I was sent this form which made me think i was getting a lower interest rate. I was later told that my actual rate is 7.3%. ... More

Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.

Sales staff were easy to work with and quick to respond to questions. Post close, warranty department have been good to work with, however issues identified slow to get responded to.

The only wrinkle in an otherwise smooth end-to-end buying process was - in my view - the extreme amount of documentation required by the preferred mortgage lender. I joked with my friends that at times it felt like I was going to need to provide them stool, urine, and blood samples! Even so, I would highly recommend RAH to prospective homebuyers - my home is virtually perfect for me!

My wife and I were looking for some remodeling ideas for our house and decided to visit the Settler’s Crossing community. Audra was incredible! She allowed use to browse the house long enough for my wife to fall in love with it, then answered every one of my million questions. We were eager to make an offer but couldn’t until they were done using it as a sales office. Both Audra and Brandon were very patient with our nearly daily visits and excellent in communicating the status of when we could submit our offer. When the time came, our offer was accepted and we are very pleased with our New Home. ... More

It's good experience with Richmond American Home as the Design lay-out suitable to modern home. I understand the material related with cost saving that's added to the value, But the workmanship is lag of attention to the detail. I trust Richomand American Homes builder, and would suggest the after sale also needed some attention.

Suri Sales and Devin Builder were great to deal with. They were honest, did what they said. Very appreciative.

It was a great experience working with you guys

Our Sales Mgr Mike P was very responsive and supported our “remote” situation.

Very good experience. Would do it again

Our sellers agent was great! She said what she did and did what she said

Honestly, the process of getting a loan was alot of work. Since we don't have a Realtor representing us. But everything else was smooth sailing. The representative and everyone involved was excellent with quick response to my questions or need. I will definitely recommend richmond home to my friends and family

Brenda was incredible. She went out of her way to make sure that any opportunities or challenges were settled quickly--even when she was on vacation. She is a stellar representative. Joey was also quite helpful to make sure the house was ready. Unfortunately, there were a few things that were not ready. The warranty service is terrific, but the 4 hour window for repairs is not conducive for working people. The overall quality of the home is quite good. The dishwasher however is quite cheap. The "stainless steel" door is plastic. Love the gas range!

Still waiting for refund from purchase, have not received an update when it will happen or why it’s taking so long it’s been over 6 weeks since we took possession of the home. That is the reason why I deducted starts.

We bought our first house and in general we are very happy. I would have like that they have spend a little extra on some of the products Special the cabinets in the kitchen, I would have prefered more draws. The light installation is fine but there is some details that could have been fixed for cost less than a $100 and I would have been happy to pay the difference. The findings we have had they ahve respond very fast and it have been a pleasure to work with them

We enjoy our new home and love the view. The walkthrough, purchasing, and handoff process went great until they tell you the things you need to do before you can move into the house. Beware that you need to seal the grout, fill the joints in the garage floor, and run a new sprinkler control wire so that we can add zones for the back yard.

I want to start by stating that we love our new home and are extremely happy with our purchase. I was a a bit skeptical since the onlone reviews on Richmond American were not that great, many of them were questioning the quality of the work. This is not the case so far with our purchase. The initial contact with the Deacon, our loan officer, was a bit lacking. We would request items and we would not hear from him for days or weeks. The closer we got to closing, not more attentive he was to us and our request. At the end of it all, he made up for it the closer we got to closing. Our sales rep, Wray, was awesome, he was attentive to all our request and to this day he still drives by and waves hello with a big ol’ smile on his face. Justin and his team also did pretty good. There are still some items that need to be fixed around the house, but we are in no hurry for them. We do wish we would get an update on and estimated time of completion. We ended with a half acre lot and we love our lot! The only thing that was disappointing was it wasn’t until towards the end of the buying process that we found out that there were limitations on what we can do to our backyard. There are certain easements lines all around our fence line that we are not allowed to build in. Also, the septic system take up more than half of the backyard and it’s highly recommended we don’t build our plant anything. ... More

The overall experience buying a new construct home was 4 stars. The sales associate and representatives that front run the sales of Richmond homes were very professional! The home purchased was beautiful but did come with more after work than expected from a new construct. Nonetheless the Construction Manager stepped in to help and still being present until all repairs are made has been refreshing! Overall I know most experiences aren’t perfect so beginning to end I comment Richmond on where they are now as a company and the sky is the limit if they continuously strive for excellence!

We were looking for a house expecting to buy a used home and planning on fixing it up. We come to look at a new build by Richmond just to see what it was all about. We weee deeply impressed not only with the home but the staff was super helpful and very responsive. Very happy with choice

Silvia was amazing throughout the entire home buying process. She was patient and was always willing to help and answer our questions. Josh was great during the closing process. He made sure that things were completed before we moved in and very polite.

We love our house and our experience in our purchase. My only complaints are we were told the back yard would come back twice through our walkthroughs, and it is horrible to this day . Also our ac is very loud even the neighbors have said something to us went through warranty they say nothing is wrong but clearly something is . I say this because all my neighbors are very quiet

Overall the experience was great. The quality is decent. DJ during the walkthrough was amazing!!!!

Our overall experience with Richmond was normal. Ms. Ranesha was awesome and helped as much as she could. Overall, we have no complaints.

Richmond American has great incentives right now. It was a super tight time line to close on a move-in ready home. Using their in-house lender was challenging, but it all worked out in the end. We got a modern, energy efficient home in a great neighborhood. What more can you ask for?

From the sales team to the warranty claims department (after my purchase), I have been blessed with good people. Thank you.