Richmond American Homes Reviews

do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything

It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that no one is perfect, and that there will be defects and things missed here and there, but I would expect that the builder would be prompt about resolving these issues and responding to home owners when they raise concerns. I will gladly edit this review if anyone decides to resolve these issues any time soon. In the meantime, I guess we will keep living in an incomplete home and keep trying to get someone to take action. ... More

Thank you for a great experience with Richmond Homes. Eddy was wonderful to work with and made the experience so smooth and was a true professional. I am very happy in the home and so happy to be living in one of their homes. Thank you for the care and hard work your put into your homes and home buying experience!

We had the Best sales person Elisa. That really cared about our home purchase . She kept us up to date with progress of home being built. She was very helpful with all of our questions. She alone has saved any value that Richmond home has to my wife and I. We found our experience buying a spec home style sale was very frustrating. Even though our home was not even started when we purchased it. We were not afforded the opportunity to add or make any upgrades . We were told that we could not even change the interior wall paint color. Unfortunately the final stages of our of build went south. The pre selected floor tile thru out the house was not available at the last 3 weeks of our build. We had an emergency tile replacement selection that was supposed to keep the house on target closed date, This new tile did not show up at the house until two weeks later. Even though it was order with express delivery! Moving the closed date out two plus weeks. This caused us a very large out of pocket moving expense to compensate for the delay of housing for us. Richmond homes did not have any mercy. We were not compensated one penny. Elisa again was able to get Richmond homes to provide us with one option that was mysteriously left out during production. Again Elisa is a hero for Richmond homes again! Since we have closed the house there has been a very delayed process for items that were called out during the walk thru over a month ago!!! We have been in the house for over a month and there is still a long list items and issues that are not being completed. We have not received ANY communication for any second level manager at Richmond homes about any issue. We do love the model that we purchased. We just feel like since money was exchanged we are not important to Richmond homes anymore. ... More

Overall, we’re happy with our new home—it has great features, and we’ve settled in nicely. However, for a home priced just shy of half a million dollars, there were a few design choices that left us disappointed. For example, the house has a clear color theme, yet chrome accents were used in the bathrooms, while the rest of the hardware and the kitchen faucet are matte black. This inconsistency makes the chrome look cheap in comparison. Also, while the kitchen drawers are soft close, the cabinets are not, which doesn’t make sense in a home at this price point. On a positive note, the staff we worked with were fantastic—very helpful and professional throughout the process. While we love the home, we think more attention to detail in design and craftsmanship would have made the experience even better. ... More

Easy process to purchase. Employees exceptional with any response. House over priced.

The home is good, but my buying experience is not great. My home was not ready with the occupancy certificate on the date of closing. Builder suggested me to close it on that day and get the keys next or the following day. But I didn't agree to this, so we ended up in closing the home two days after the actual closing date, of-course end up in redoing some of the paper work and end up in taking other day time off for closing which is not good. Sales team, supervisor and finance team are all supportive and moved the closing date to later date smoothl to reduce my burden which is good. Another thing is, the sales team revealed my details to one of my mutual friend and am really surprised to see why the sales team revealed my details to the other new buyer. ... More

Amber was great to work with. Very responsive especially on her days off and after hours. Would work with her again.

Quality interactions, access to management when needed, immediate attention to detailed items requested. Many Thanks!

The home is very advanced compared to other home builders. Would recommend builder as starter home.

Superintendent was rude and not polite

No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we were given a document to sign saying that we were free to use any title company. In addition, some problems with the house that supposedly would be taken care of after closing never were corrected. Once Richmond American has your money, you are low priority. One helpful note, suggested by our real estate agent: Have a home inspection before closing. Our inspector pointed out several problems that I would have missed. ... More

The Richmond community of home builders were very knowledgeable, courteous, and professional in making our home purchasing venture a pleasant, and very relaxed process. We felt very comfortable and well prepared all the way to the closing date. I would highly recommend purchasing a home through Richmond.

You are getting a nice, quickly built new construction home, but ... the appliances are crazy cheap and garage walls move when opening and closing the side door. What other quality issues exist under the surface?

Very happy with my new home.

We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.

Jessica was amazing and was there for every issue

We had an amazing experience with Richmond American from start to finish. The incentives matched with quality of the home made it a no-brainer when evaluating our options in the area. Renee and Brian were extremely supportive and continue to be an amazing resource after purchasing our home. The amazing treatment after the sale shows how much they stand behind their product and customers.

Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the delay. Richmond American told me to pound sand, and that the contract protected them from delays in closing on time, of which, the only chance of recourse was for them if the delay had been caused by me, the buyer. They flat out refused to offer any assistance for my out of pocket expenses towards my lodging, storage of my stuff, and the second trip for the movers to take my stuff from the storage locker to my new house. All told, I was out ~3k. This was money that could have been spent towards finishing my back yard, or additional down payment, but instead was just removed from my pocket with just a "tough cookies, our contract protects us" from the builder. After I had finally closed, I discovered that the oven that they installed was not the oven I had paid for, and immediately brought this up to the construction supervisor. He gave me the run around for two weeks, saying he was expecting a call back from GE, and then that the oven I was supposed to get was discontinued. He ultimately told me that I had a better chance of settling this with GE than he did (which tells me that he wasn't that interested in solving this problem). After a very quick call to GE, they were able confirm that Richmond American had ordered the incorrect oven for my house. I sent this info along to the sales team and they miraculously we able to "find my oven" within a few days. I suspect they just swapped from another unsold house that was supposed to receive the same oven. Sucks to be them I guess... I would never recommend dealing with Richmond American. They use the cheapest available materials to build their houses and are only looking out for themselves. Definitely not interested in building a quality product, nor are they concerned about the consumer. ... More

It’s was a good experience. Few minor issues that have been taken care of.

Our Sales Agent was great at communicating the progress of the home , including the construction manager. We are out of state buyers and weekly updates made a lot of difference. We were provided with important contacts needed. The mortgage lending side of Richmond American was easy to work with. I would recommend Richmond American Homes.

German is awesome! Very responsive to all communication

The super was personal and responsive to my concerns at every step. I feel this home has a better overall design and finish than others in this price range!

Overall a wonderful experience and product. I am a new home buyer, and this was better than I could have expected.

Lynette (Verrado AZ location) made the whole experience easy going. Since I live out of state she even sent pictures of the house being built here and there. The follow up to making sure we were comfortable in the house was spot on. So a great experience in purchasing this house and I absolutely love it!!! Thank you all who had a hand in this experience