Richmond American Homes Reviews

Best customer service experience!! Vernice, Tyanna, Steven, and Jen were exceptional. They tended to my family's needs and were very professional. They held our hand every step of the way. I recommend this team to whomever is buying a home.

I love the layout..Good material.all my family and friends love the design.Very nice house.

I had a great experience with Richmond American Homes, specifically with the sales associate Todd and the builder Chris. They were very helpful with everything I needed. This was my first time buying a home, and they made sure to educate me and guide me through the entire process, making the transaction smooth. The financial team also did a great job. If you are a first-time homebuyer, you should definitely consider them. Whatever they told me at the start was exactly what I spent and received in the end.

Overall, we are happy with the process and quality of work. Yes, there were issues along the way, but the construction manager (Scott), sales agent (Michael), and loan officer (Chris) all went above and beyond to help get resolutions.

Good solid material and value is American home

I'm so happy I choose Richmond American! I love my new home, builders did an amazing job. No complaints.

Susan Smith was awesome and helping me make my dreams come true with my beautiful new home

We came to Richmond after a poor experience with another homebuilder. We were nervous and skeptical, but after meeting sales rep Andrew, our spirits were immediately lifted and as we progressed during the process, we knew he guided us on the right path. I would not hesitate to recommend Andrew and Richmond Homes. They have been professional in every way possible and not let us down once! This has been a dream come true! We are so pleased with our new Richmond Home and feel very fortunate to be here! Many thanks!

Eight years ago we had a home built in Thornton by Richmond American. Now, in October 2024, we bought another brand new home. We've been please from start to finish with our sales person Holly, the building team, and the finance team. We really like our house and are making it our permanent home. My wife and I highly recommend Richmond American Homes!!

In early August of this year my wife and I went scouting for neighborhoods to consider building our first "new" home in Virginia and stopped by Pendleton in Ruther Glen, VA due to its adjacency to a nice golf course. We met Jim L, sales professional, who was exceptional. Now this was a scouting visit, which six hours later turned into a purchase of our new home on the golf course. Jim kept us updated weekly with photos, texts, emails and recommendations of local businesses to support our needs. Al, our General Contractor, was great to work with, informative and down to earth. The whole process from start to finish was easy. Their mortage and down payment incentives was the cherry on the cake and was the easiest mortage process we have gone through, and this is our sixth home purchase. Believe it or not, our home wrapped up nearly a month early allowing us to enjoy the entire holiday season, not moving, but enjoying living in our new home. Truly a 5 star exerperience!. ... More

Lukas and Taylor were amazing to work with and timely with any requests that arised 10/10

Our experience with Richmond overcame all our expectations. We got a new built with 3.9% rate! Our sales associate negotiated drop-off the price, getting appliances and covering our current lease. All stuff was professional and supportive. We really love our new home. I was built with high quality and care of customers.

I had to have this home after being in it for just a couple minutes. Since it was ready to move in I asked for a short escrow and was in the home in 2 weeks after going into escrow. My sales agent and the superintendent have been great to work with. After walking through othe builders models this was by far the most impressive with the finishing touches.

Trustworthiness, security, availability, following through the whole process and the completion!!

We had an amazing experience with Beverly, our sales associate. She was so communicative and helpful from start to finish! We were very happy with Adam, our construction manager. He ensured any concerns or flaws we noticed in our walkthrough were completed by closing. We love our house and neighborhood.

Chris Martin was so great finishing the punch list and getting us moved into our new home!

The house is perfect. No problems.

I have a great experience and love my new home!

Follow-up was excellent. Thinks that need done get done.

Richmond staff/agent are very helpful in guiding us purchasing our first home. They make you feel comfortable and less pressured. Suzzane is wonderful.

Thank you! The whole process from start to finish was so easy and seamless. Every member of the team was communicative and answered all questions along the way. Everyone I worked with was enjoyable and made this a wonderful experience. Can’t recommend Richmond American Homes and their Tampa team enough!

I want to recognize Paul Fergonise, my loan officer for this home purchase. He was professional and very helpful. He explained everything and guided me through the process and fixed any roadblocks we faced.

Not my first home purchase but it definitely won’t be my last with Richmond! The team is incredible, fast, patient, and thorough.

The home is beautiful and Richmond American delivers a quality product.

Richmond offer more than the other Builders, i am really happy with my purchase.