Richmond American Homes Reviews

The Sales agent Mike was outstanding. The home buying process was a daister until Charles Baker wad involved. His steady and positive approach, helped me during my purchase. I commend him tremendously for his professionalism. Lastly, there is an issue with the oven that has never been used. It's been two months and it needs to be replaced.

Great size homes .

It’s taken 30 days to get a response on my warranty items. Had me submit pictures for your app that they can’t even access. Nothing in the process was smooth or even I would say it was friendly.

Our original sales person, Jeff, was not transparent by failing to disclose important information regarding homeowner's insurance. He is no longer with Richmond American, and since then, Brigitte has been spot on. We also had an issue with our Assistant Superintendent, Kevin, who did not complete items prior to closing that he had agreed would be finished. He even removed the blue tape from places that hadn't been touched! The actual Superintendent, Rex, has been incredible, trying to resolve the issues that Kevin didn't rectify. Our biggest disappointment was the "included" front yard landscaping that we paid for; all of the plants were dead prior to move in and only the trees were living. Since then, we have spent more money on creating a beautiful front yard, the one we should've had with our home purchase. We are extremely happy with our home design choices and products, however, because of the major issues we encountered, we would not recommend Richmond American homes to family and friends. ... More

Half day home gallery selections. Need to make many decisions involving thousands of dollars in upgrades the same day. Absolutely no changes were allowed after the selection was done. I had asked for extra insulation bw floor after selection which was not honoured. The agent was rude and blunt. The use the signed contract when asked for any changes to prove their inflexibility. The attitude of sales agents change based on demand for the community. Their lender was subpar and could not even close my jumbo loan. They are probly ok for conventional loan. This wasted my time and efforts. ... More

The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.

Our new Richmond home in the Trail Crest Subdivision located in Port Townsend is very nice and the interior workmanship is great. However, several of my neighbors and I are having post construction drainage issues that are not easily resolved, and it could have consequences to the house foundation. The yards have also become marshes from improper landscaping prep and poor drainage. Richmond's contractor should have followed the design engineer's drainage and grading plans, but I understand this did not happen. I'm waiting to hear back from Richmond on what the repairs will be to address these issues. Our contacts during and post construction, Julia and Ryan, have been great to work with. This is a big concern and we hope to have a long-term fix to these issues to protect our investment. ... More

During the homebuying process, I was lied to about many different things and almost walked away from the company due to trust issues. Do not believe the sellers when they tell you anything. Get it in writing, although they will go back on that as well. They are only telling you things to get you to buy the product. The mortgage company that partners with Richmond American is manipulative and will not work with you until you threaten to leave them and get a mortgage elsewhere. Recommend refinancing as soon as possible if you did go through them. The overall quality of the house is adequate. Many details are missed throughout the home. Although there was plenty of time to finish the house, the finishing touches were rushed and repainting led to a lot of paint on the floor throughout the house. The carpet has many different items underneath it and is not smooth. It will need to be replaced as soon as we can afford it. There are many things about the house that I wish I could have done something before such as the discolored wood in the back fence since it has been there for so long, the sod used is not good, and the longer cabinet shelves do not have a middle of the shelf support. There were good things about the home and buying process, but if we weren't so attached to the area and the floor plan, we would have gone elsewhere for sure. I will most likely not work with Richmond American homes again. ... More

But make sure they do what they say at walk through

While we love our home and the build quality is beautiful, our overall experience with Richmond American Homes was disappointing. From the start, there was a significant lack of communication, which made the process frustrating and stressful. We often had to follow up multiple times to get basic information, and even then, responses were delayed or unclear. Additionally, I didn’t feel welcomed or valued as a customer. Buying a home is a significant life decision, and it was disheartening to feel like just another number to them. Despite the beautiful outcome, the journey there was far from smooth, and I would have appreciated clearer communication and a more supportive experience. ... More

Get everything in writing up front. Can't trust anybodys word.

We were the easiest buyers ever. We walked in, said we want that house, and were ready to put 20% or more down using "their" lender. Unfortunately their lender Home American Mortgage Corporation is TERRIBLE to work with. Their complete lack of communication with the builder made the rest of the process unbearable. Richmond appeared to want to sell the house as badly as we wanted to buy it, but the lender was more or less useless, and seemed completely disinterested in making the deal work. Once we moved into our new home we have had some issues that still aren't resolved. I think that Richmond needs to realize that this is the thing that could set them apart from all of the other cookie cutter builders, but they choose to just sell the house and hope that the buyer doesn't bother them. I have always build custom, and from now on I will. Builders like Richmond are really nothing more than lending companies masquerading as builders. They bought cheap money and now are looking to loan it. They build mediocre homes so they can lend the money the bought previously out at a higher rate. What they forget is that this is people's homes, not just a play thing. They need to do MUCH better at follow up after the sale. ... More

I purchased a new Richmond home 30 years ago. The quality of the home then was was great. I can't say the same today. The appliances are unbelievably bad. Home builders are saving money by installing "contractor grade" items in the home. If they offered to let us upgrade to something better during the construction process, that would be fine, but they do not let you upgrade anything. When you walk through the model homes, the appliances and upgrades you see are what you would get months and months ago. When they cut costs, they didn't remodel the models so you can see what you'll actually get. ... More

Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a timely manner ... More

This was the worst experience in regard to communication period. Our agent Mayra shared no concern with my and my wife's concerns to the home purchase. She seemed simply satisfied to getting the signatures required and the deposits then after that she simply disappeared! She made numerous blunders. Not mistakes but huge blunders and wouldn't answer her phone or return messages as needed. When we finally got to move into the house, we had to wait 30 days to receive the builders' incentives appliances. Washer, Dryer and Refrigerator!!! The house is pretty awesome but here we are waiting for the construction issues to be corrected! It seems as though there is no communication among the Richmond employees. No one seems to know who is responsible for what. I'm hoping that soon all construction items will be completed because we have warranty issues cropping up that I am holding on to so as to not confuse these workers. Once again fantastic product but that is as far as it goes. ... More

I'll be honest, it was a pretty rough experience overall. I put the money down in January. They initially said July was the goal, and then pushed to mid August, then mid October, mid November, end of November, mid December, end of December, mid January, then I finally closed (barely) at the end of January. There was a different person to work with every other month, between sales reps, superintendents, construction managers, etc. They had to redo something about nearly every part of the house because they did it wrong or failed inspections, and turnover was well over 100%. I had to compare notes with several of the contacts at the company each week to try to figure out what was actually happening, and I was going out there myself once or twice per week to see who was right. They were scrambling to finish at the end- I was missing countertops and tons of aesthetics during my initial home walkthrough (blue tape) and they were still finishing up the morning of closing. They didn't get my certificate of occupancy until literally hours before closing, so I couldn't do utilities beforehand, and closing took 3 hours because we had to wait for the CO to propagate through the various groups. I worked with some good people like Melissa, Darlene, Taffie, and Alan that kept me from pulling out completely, but it was a rough process overall that took over a year to complete. It's a good house, with many things I really appreciate (large yard, gutters/architectural shingles were included, great drywall work, heavy emphasis on energy efficiency, tall ceilings, etc.) but it was a lot of work to get it done correctly along the way. ... More

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

We purchased a new build from dirt. The overall experience was frustrating to say the least. This was our first time buying a new build, so we did not know a lot of key things we should have received from a builder. We met with the sales guy multiple times before we finally decided to buy from Richmond. We pick out the lot from the RICHMOND plans, paid our earnest money and were told it would take 12-14 months to build. This was on 2/27/23. Around July we asked our sales guy if he had any idea what our backyard was going to look like. He said that should have been discussed on our plot call to go over the plot the city(not Richmond) finalized. I told him we never had a plot call. He instantly had a look of fear in his face as he realized this was a HUGE mess up somewhere in the chain of the Richmond organization. So he gave us a copy of the plot designed and approved by the city. We looked at it and realized our backyard had a huge retaining wall in the middle of the ENTIRE YARD. No other house in the whole neighborhood has this crappy retaining wall. Had we known about this retaining wall, we would have NEVER picked this lot. The city signed off on that plot design on 2/24/23. We signed our paperwork on 2/27/23. It was a huge miss from Richmond. We didn't know about a separate plot as we were shown Richmond's plot, they were not the same at all. We had the option to forfeit our earnest money or take the house. We ended up sticking with the house. But this was a huge miss by Richmond for a home buyer. Future buyers, make sure you get a city plot call before you give them any money. I wish we would have known that. The design center was great. The woman we worked with was phenomenal and super helpful. Our sales guy was either let go, or moved on to a new position so we were transitioned over to a different guy. Our first guy was super responsive, replied to calls, texts and emails. The new guy that we were transitioned to was horrible. He still hasn't replied to 4 different emails I sent him, which it's past the point now. Our superintendent was amazing. We had a great experience with him. He was very responsive, fixed things we noticed wrong right away. He was definitely the best person we worked with at Richmond. I stopped reaching out to the new sales guy that took over our deal and started reaching out to our superintendent because he was so responsive. As far as workmanship, I would say it's mediocre. We have a crooked wall in the bedroom in the basement. We have the wrong grout color. We had a corner of our backsplash fixed three different times. We had major roofing debris in our gutter which caused flooding on our front porch. I think some of the work done was not quality work by the contractors that are hired to do the work. Our house was completed in 6 months instead of the 12-14 they originally said. Which was unexpected, but also not an issue for us. Like I said, our design center experience was great. And our superintendent was awesome. I don't know what we would have done if we didn't have him. ... More

THE BAD. Our house was filthy after closing. Workers used our bathrooms, broking promises by builder in regard to our driveway. Paint spots on carpet in every room. The tile floor had paint specks and excess grout and some type of adhesive spots. Bathroom counter top had silicone smudges all over them. THE GOOD, The neighborhood and residents are great. The house house has a good layout. The sales team and superintendent seem to care

Home not ready on time Inspection not allowed prior to close Incentives not clear punchlist items still not closed

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

First off, the house itself is very nice. The floor plan is awesome, the materials aren’t bad. It’s a very welcoming home. However, 1 month later. The screen door has popped off, the locks wouldn’t lock from the beginning, no body has came and fixed it. Our garage door opens our neighbors and our front door handle is coming lose. The home buying was incredibly frustrating. The loan process took way too long. Our loan officer Deacon kept us updated as much and as well as he could. From getting told “we’d close tomorrow” to it being delayed 4 weeks because of reasons I have never heard of. I WOULD buy another Richmond American home, however, I would NOT ever consider going through their company. ... More

The people I worked with, sales and construction, are outstanding and continue to be so. They are just being asked to do too much, too fast and the results show it. Lots of little/moderate problems that were indicative of this. Not real pleased with that, not much else to say. I chose to buy, so it is my fault. I like the house ( once the issues are straightened out)and the neighborhood. Why you cannot select any options is stupid and why you get this review. No pull out drawers in the bathrooms…really? Just cheap. Of course, I signed a contract and they (corporate) dropped the asking prices 15k+. Yeah, not pleased, then all the crappy and, I mean crappy, issues with the house. Workers/builders rushing/don't care. Hard sell to recommend RA. The saving grace is they are responding to my complaints. However, so many of the problems are just not really excusable. Oh yeah, this is my 4th home, so you guys are last in that group. ... More

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

We purchased a home and did the final walkthrough etc and all was taken care from the list our inspector provided. Their was one issue that wasnt…water dispenser from fridge. We were told part had arrived and scheduled the technician to repair. Technician arrived no part was given to us and tech knew nothing about it. The technicians made several trips and still hasnt been fixed as of 11/25….moved in 10/11. My wife or I have had to take time away from work and be at the house each time. Appears to be no sense of urgency or desire to get this resolved. Lesson learned….always have issuues resolved before closing. ... More