Richmond American Homes Reviews

I really love our new home it’s amazing beginning to feel like it was meant to be. Our neighbors are very nice and helpful. Which we have never had before. Aside from there not being enough drawers in the house. It was a pretty good experience.

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More

Overall great experience with Richmond American. From the sales associates to the builders, everyone we met with before close was responsive and helpful to meet our needs.

We had a very good experience overall. We found a dream home that we weren’t even looking for. The sales representative was wonderful, helpful and informative, but not pushy or annoying like someone can be. Every other interaction was genuine, straightforward, and met expectations. We are very happy with our purchase and our beautiful home.

Andrew is very quick to respond when an issue or need arises. The subcontractors have also been quick to respond and very communicative. Negatives...... All bathroom vanities don't have drawers, that is a zero on a scale of 1-10. Also the toilets are extremely low.

Pay attention to details, ask a lot of questions.

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Good workmanship and material.

Very happy to have been able to close earlier then expected.

Your sales representative - Erika was very nice and helpful, if not because of her inputs, we would not have been purchasing this house.

Our home represents a very good value for the money. The builder and sales team were responsive and helpful. They were very low pressure in their sales tactics. Our interactions with the builder’s lender, Home American Mortgage, weren’t enjoyable. We got a great interest rate so it was worth the hassle though.

Compared to other builders I encountered during my home search, I believe they are among the better ones. I like most of their homes; however, to save money, some disappointing corners were cut. Building a house from scratch gives you the choice to avoid these issues, but since I bought a pre-made house, I found some aspects disappointing. It would be better if they increased the cost to ensure everything is done properly. Overall, I consider them to be good builders.

Hailey worked well with us. We were frustrated with the sewer issue and how long it took to "resolve".

The house buying experience was what it was. Since closing, There has been issues with the house that arise such as a leaking toilet, some paint work, replacement of fridge doors, etc. I can call or text Dawn and let her know and she is on top of it. You don’t need to call her and remind her, you don’t need a long story but just the facts and she’s got it covered. It really has made me less anxious due to this being my first house. She’s a great asset to your company and hope she is recognized for her outstanding customer service.

Carlie our sales associate provided an exceptional experience- coming from the new home industry as well I appreciated her honesty and knowledge and ability to overcome our objections. She was a pleasure to work with!

Been a decent experience, Leah hall our rep has been great so has our site guy Gustavo.

We have been in the house for a little over a month and items are still not complete. In fairness, it is the holiday season and there is a lot going on but some of the items that could have been easily fixed or completed have not been completed. We have a good relatioinship with the team and they have been available for any 'must fix now' items. Looking forward to completing the warrenty work.

Brad will make your new home buying experience a joy. He is helpful, thorough and very responsive. The team made the experience very pleasant and I am very happy with the final result. Lots of material choices at the design studio with reasonably priced upgrades.

nice house, great upgraded appliances, decent grade paint on the walls (unlike a lot of new build).Massive 3-car garage and large laundry room. wish house was prewired for audio (good that all rooms have ethernet hookups). Need more/upgraded sockets in kitchen and garage.

Good experience every step of the way when purchasing our new home. Raychel and Kevin were very knowledgeable and helpful during the decision process and after move-in.

Great quality quick move in

Wanda and Donnie worked great. The financial team of the house was not that great in the beginning but picked up along the way.

Tom K, Zack K, Nick F, and Mike P were great representatives for Richmond. Love our new house. Only concern was inability to customize upgrades, very few choices were offered.

Im very happy with my new home,

Oliver is great to work with. He really helped me get into the place I wanted and helped insure all my conditions were met.