Richmond American Homes Reviews

Jim at sales was very friendly and answered all the questions we had during our purchase.Jose the field supervisor was very helpful during the building process,noteverything was perfect but the response team was responsive

Make sure Josh is your construction manager, he will take care of you and make sure your home is built correctly.

Linda was amazing throughout our process. We could have used more time of a second visit at the design studio as we felt rushed through that process. Over all things were great on the site. The walkthroughs were great, the only thing I would change is maybe more of them. Since the house took some time to complete this would have just kept us a bit more in the loop. After being in a month things look great. We have addressed a few issues with the month follow-up and will see how they are taken care of. It has been a great experience for us and would recommend.

Sales representative and Mortgage lender were excellent to deal with. House was already built. Cheap cabinetry, cheap appliances.

Georgine was great. Customer service was top notch. Kept me in the loop throughout the process. There was one issue but Luke and Georgine handled it. Richmond American Homes cares about their buyers and made sure I was happy.

From beginning to end, the Richmond American team have been attentive to detail and had the best communication with my husband and I during the home buying process. The sales agent, super intendant and home care specialist were always professional, personable and was always available to answer my questions.

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

Need to set up a day to pick up garbage, recycling etc…Other than that it’s a promising young community where we hope for the best

We bought a spec home with a lot of imperfections including several bent and crooked walls (very obvious to see at first glance) sloppy overspray and cabinets all need adjusting. The home itself is beautiful but sloppy craftsmanship with the subs being utilized on the spec home. Customer service is doing their best to fix everything

Overall I really love my house and I would provide a mostly positive review for Richmond American Homes. The sales folks and financing team really made the process easy as a first time homebuyer and I think I got a good price and deal on my house. The house did not have window blinds and did not have a screened in back pation, but after I insisted to have that installed prior to purchasing the home the sales staff agreed, which saved me the time and money of installing those myself. The post purchase process has been good but I was a bit let down after I inquired about horrible weed growth in the grass, I was told during my closing walk thru that the lawn was treated for weeds and they will not be a problem, but after 1 month of purchase, the weeds are everywhere, when I called to ask for assistance in getting it treated properly like I was promised, they said it was my problem. LOL ... More

So we love the house and the location. The floor plan is exactly what we have wanted for years and the community is quiet and will be great as we move into retirement. Material quality if very good although I marked down worksmanship because of the many sloppy minor errors made that had to be fixed. I've gone through several houses and honestly the subcontractors need to just care a little bit more and take a little more time. Overcutting holes in drywall, sloppy painting, messy work areas, breaking windows, etc. Just ongoing slopiness that ultimately wastes money. For trustworthiness, this is tied to responsiveness for me. There were several things that needed to be corrected from our final walkthrough and the onsite superintendent just didn't do anything with them. This led to him being replaced about a month later and now the updates are getting done pretty timely. I would have marked both lower, but the company is working to take care of the problem now. Also, the warranty claim process appears pretty unresponsive. We submitted one item and never got a follow up call on it and we have heard a similar complaint from another homeowner. That said, we figured out the problem and doubt we will have other issues based on the build quality. For value, they are good houses, but I would argue that they are priced at the high end of the market. Probably about $20k overpriced but we wanted the location and the floorplan so went ahead and bought knowing the long-term payoff would be good. ... More

Beautiful home, driveway could be a bit wider.

Loan process was stressful. Add more than needed.

The home buying experience was pretty decent, however I didn't like how I was expected to read all my paperwork and understand all the terminology used, without anyone going over it with me. Being a first time home buyer it would have been nice if someone took the time to go over things with me. I couldn't share my documents with my realtor either. Responsiveness to issues is very poor, it took 3 weeks to address my garage door opener issue, and nearly 2 months to obtain a working set of keys to my home.

I had a good home buying expérience with you guys.but otherwise i missed to see a broken glass on the garage door on my final tour.as i moved the same day in afternoon i noticed the damage and claim a repair. I have got a promise but nobody have yet showed to fix anything.

Overall I had a good experience buying my first home. My sales rep was amazing. She reassured me the entire time, didn’t pressure me, and overall made me feel like I could do it. Buying your first home can be so nerve wracking but she was such a calming presence and made it a lot smoother. The loan officer I worked with was awesome too. She was very responsive and laid everything out clearly. I had a great experience with the title company as well. Very responsive, answered all my questions and signing went very smoothly. Where the issues started happening was with the loan processor (or back end person) and the insurance officer. They didn’t respond to my questions in a timely manner and left me in the dark around timing which was very frustrating. The insurance broker did not include all of the discounts in my quote and I ended up having to pay more upfront. Even though I told him over 3 times to review the documents, which he did not in time for closing. For someone who’s going through the process for the first time, I would expect clear answers and timing. Luckily everyone else made up for it. ... More

We just purchased a house about a month ago, well, there were some issues and delays on documentation but all were justifiable. But so far we are loving the place. The house is beautiful kids love it.

Builder realtor name Katrina is very nice and she helped me with all the things I need. She is very approachable. The house plan is very nice only one thing didn’t meet my expectations is the flooring. I was told in the first place that the flooring is white vinyl but it turned out as light brown. Also David still has 3 things to complete in the house until now he still not scheduling to complete it.

Oliver is wonderful and truly one of the best parts of purchasing with Richmond. He is there for every little thing you need. Incredible communication. The cons: there were a few miscommunications with their mortgage company relating to their incentive. Also the workmanship could def. be better. They will fix everything you ask so it seems they rely heavily on waiting until you ask for it. Overall, the community will be lovely and we are happy with our purchase so far.

We feel that the motto was “ build a home For as inexpensive as we can. No way to hook up a water softener No way to make changes when the house hasn’t even been framed ( little changes even) Heating registers are at the bare minimum

I’m happy with the new home, but we have been addressing a bunch of minor issues.

Superintendent was rude and not polite

It’s was a good experience. Few minor issues that have been taken care of.

Our overall experience was positive. There were some issues with communication and trustworthiness on resolving issues on our new home