Richmond American Homes Reviews

The process up until our walkthrough was more difficult and disorganized than it needed to be. With that said, Dave, the superintendent for Sky Village, has been amazing, and he is the sole reason that I have given the 5 stars above. He gave me all of the important info upfront before I asked, he is very responsive and answers all of my questions, and fixed any issues I've had right away. He is always in a good mood, easy to get ahold of, and great to talk to, and I am very grateful that he was in charge of the way that my family's home has turned out. I can't say enough good things about Dave and how great he has been to work with. ... More

Jim was helpful in solving issues. Al did exactly what he said he was going to do

I had a very good experience with the sales staff, knowable and friendly, they helped my through the entire buying process. On the construction end there was many issues that needed fixed, Ive been in my new home 5 weeks and yet not all issues have been addressed. I had to be on the phone every week complaining in order to get anything done. I feel that these issues should have been complete on the 2nd walkthrough prior to moving in.

That will be amazing in less stress if the team members specially the one in Colorado do a brief description from the beginning to let the buyer know the expectations “paperwork “ to be more specific not every minute the one something as soon as possible that will be best for everyone in it will be best the get everything done after the do the closing.Mike from Orlando he’s the worst not pick up the phone not replying back when you text him I hope he treats everyone the same in equal because you need them in the depending on you also it’s was a learning experience for me to move forward Todd was amazing, Elene was amazing the go above in beyond ... More

First, I would like to thank my loan officer for being proactive and responsive to my questions. Thank you Kim for all you did, was pleasure working with you. I just hoped that we were given the right amount from the get go by our first sales agent. It was a great tactic pitching the house for a lower price, and when we are seen as really eager, we were informed that all houses needed to be curated and prices will increase. Not appreciated since we really wanted to move forward. And we switched to another sales agent, as the first one switched to a higher role. I really like Mina as she answers my questions right away even in her days off. Very responsive and gives me updates from time to time. There was just misunderstandings on my attempt to switch lots which I am glad did not happen as I really love the one we ended up having. So, it worked out well. There was some minor issues upon moving in which can be fixed right away. And Aleks and Kyle make sure it is resolved or advise on how to get them done. Overall, this buying and moving process was a crazy process but I was really surprised with how things turned out. It was my plan to move to a new house this year and I was not disappointed. We are enjoying ourselves with our house! ... More

Noah was the best to work with. He was very quick to respond to questions and just very down to earth. Thank you Noah!!!

It was great working with Henry, he has been accommodating. I believer the in-house lenders need to work in their communication as well as tone towards their customers.

Their loan department sucks period. Everything else is good. Excellent to CET walk and warranty dept. Dj is on top of it! Sales is excellent as well. For the builder, there are lots of unfinished stuff, DJ of warranty made sure these will all get fix!

The home buying experience with Richmond American Homes was positive and I was offered a great deal on the house. I was able to close on the house in one month. Raychel was particularly helpful. Issues found on the home inspection were resolved before closing. Dealing with the mortgage company (Home American Mortgage Company); however, was difficult. Thankfully the mortgage was sold right after the home purchase.

Very speedy and smooth transaction, helpful team members and responsive to questions.

We are very pleased with the purchase of our new home. However We would have preferred that a floor plan option were offered to us before we sign the contract. We saw the model home and we fell in love with the floor plan, but apparently they built the floor plan they had available or they just decided for us. Also the superintendent was not very helpful and nice when we close our house since there were pending issues to be completed in the house that he never took care. Other than that the house is beautiful. There are areas where there were needed more lights like in the living room where they put only one single light! The trees were dead when they delivered the house to us. There were two appliances brand new and already broken. We had to call the manufacturer and have them fixed by ourselves! No assistance from the builder! The backyard lot was not properly delimited so they put the limits like 20 feet less than what our survey plan says. I would say I have no complaints about the way we qualify and financially speaking close the house, but we are not happy with the way the superintendent dealed with the pending finishings of the house. There is still parts of the house like the moulding that looks loose in some areas. ... More

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.

We have had a few things pop up since we moved in. Sometimes Jennifer is responsive quickly, other times not. I’m assuming she’s busy. The paint on the floor is frustrating. Was told that it’s water based, by Angel, and should just come right up. It takes elbow grease to get it off. Otherwise we are pretty happy here.

Great baying experience specially the real estate agent and the sales.

Overall a great home buying experience.

Great responsiveness to the initial warranty issues.

Susan and Dylan were extremely helpful

We are enjoying our new home! Not very enjoyable to hear construction work at 6:30am in the morning while my kid is asleep but after the neighborhood is built that will go away.

We are yet to move in.

From my initial research, Richmond American was not the top choice as a builder. Internet reviews indicated quality issues in other developments throughout the U.S. After talking to some of the residents of Lakeview Forest, I decided to take the risk. Happy to say my experience has been very good. From the Sales Office Staff (Austin & Lizzy) to the project manager (Carl) were responsive to any questions I had. The weekly updates with pictures were excellent. My only bad experience resulted from dealing with your affiliated insurance company. The individual assigned to assist me (Evan) was less than timely in providing me with the information I requested. I would recommend Richmond American to others. ... More

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

I think the job they did on the house was well done. Overall the quality is great. Some minor fixes are required, but overall great.

Great experience, Would recommend

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.