Richmond American Homes Reviews

When we first moved in some of the electrical did not work. But the main problem we have is the HVAC system, I thought that with this much square footage of living space, that Richmond would do different control for the 2 different levels of the house. But now we’re stuck with the house only heating in the second level and no so much in the main level. And even their HVAC guy that came in when I requested to inspect it said that, it’s a very poor design. Our first month bill for our gas was ridiculous as the heating kept running and running, cause the house ain’t proportionate when is heating. I feel like they cut corners on this to save a few hundreds and it’s costing us. ... More

We had the Best sales person Elisa. That really cared about our home purchase . She kept us up to date with progress of home being built. She was very helpful with all of our questions. She alone has saved any value that Richmond home has to my wife and I. We found our experience buying a spec home style sale was very frustrating. Even though our home was not even started when we purchased it. We were not afforded the opportunity to add or make any upgrades . We were told that we could not even change the interior wall paint color. Unfortunately the final stages of our of build went south. The pre selected floor tile thru out the house was not available at the last 3 weeks of our build. We had an emergency tile replacement selection that was supposed to keep the house on target closed date, This new tile did not show up at the house until two weeks later. Even though it was order with express delivery! Moving the closed date out two plus weeks. This caused us a very large out of pocket moving expense to compensate for the delay of housing for us. Richmond homes did not have any mercy. We were not compensated one penny. Elisa again was able to get Richmond homes to provide us with one option that was mysteriously left out during production. Again Elisa is a hero for Richmond homes again! Since we have closed the house there has been a very delayed process for items that were called out during the walk thru over a month ago!!! We have been in the house for over a month and there is still a long list items and issues that are not being completed. We have not received ANY communication for any second level manager at Richmond homes about any issue. We do love the model that we purchased. We just feel like since money was exchanged we are not important to Richmond homes anymore. ... More

I have been trying for weeks to get a dead tree and plants replace they said they are not under warranty! This is poor service for a house we paid $500 thousand for. What a scam.

Been having pluming and ac issue . Haven’t responded to my concerns in a timely manner. Hard to get a hold of people

Overall the buying experience was very good. The let down came after I closed on the home. There were workmanship issues that were found and discussed when I did my initial walk through. At final walk through some were taken care of but others weren't and still haven't been addressed a month later. Communication has been nil. While I understand that this is only one home out of the hundreds they are building it's still important. The sales team was good, and responsive. The construction team started that way, but as the construction neared completion they became less so. I'll see how it goes with the warranty team. ... More

Had to follow-up more than once on project issues that needed to be resolved. A few promises were made and not kept. And a couple appointments for scheduled repairs were no call, no shows.

My experience for my new home was not properly installed heat and cold insulation protecting heat during summer time During heat waves my house reached over 98 degrees if you don’t used air conditioning.I used to live in Stockton I never experienced 98 degrees inside my home even outside with 115 degrees.

During our final walk we had a list of things that were wrong. Only half of them were resolved. Head contractor didn’t seem to care about the issues that were not fixed. We were unable to get a hold of him after that day. We had to contact home warranty people to have someone else come over and fix some issues. Shouldn’t the final acceptance form half to be signed and the customer satisfied before you release the home?? This never happened. To this day we have never signed off the final walk paperwork. Terrible!

Overall experience is good but still workmanship and details still need to improve. Ashley at front desk is the best from RAH. Everything else is ok.

I would advise you get a third party inspector to ensure the roof won't leak. I'm also unimpressed with the quality of materials used for the cabinets - no slow close hinges or higher quality wood. Be careful to not be fooled by the "design package" document which shows just SOME of the design elements that will be included in your house. We were showed a design package with hexagonal tiling for the master bath, but instead, we have a cheap plastic master shower.

During our final walk through we identified many things that needed to be addressed or fixed. We have been in our new home for well over a month and several of those issues have yet to be resolved. I have heard many times, from multiple people that "we will take care of it", yet we continue to wait. They did take care of certain issues, but others are still incomplete.

When I was placed on contract for my home, the building process moved very slowly. After some adjustments, things seemed to get back on track. However, I am not pleased with the limited customization, such as adding additional speakers, a swimming pool, a fence, etc., to the mortgage. During inspections and closing, the enthusiasm to make the necessary fixes was apparent, but some things did not get done. I'm still waiting for my driveway to be cleaned because my final walk-thru was on a rainy day.

My only issue is repairs that promise to be fixed have not been fixed or partially fixed. And every home in my subdivision foundation isn’t showing like it is on my home. It seems like another piece of siding should go there. So unfortunately I’m not happy until this matter is taking care of.

The overall purchasing experience with Richmond homes was good. The responsiveness to the issues we’ve had was delayed or still ongoing. Some items from our final walk through were not corrected. Having a leaking sink the second week living here and water damage has taken place. It took Richmond a week to respond and resolve. Very beautiful homes. Very poor service.

He was evasive, loud mouthed, disrespectful to me on multiple occasions. I do not want him on my property. I note Paul has a visual deficit, he 'cannot see ' the simple and obvious items that need repair and attention. Sales by Jill was fabulous. Very kind , knowledgeable and professional, attentive to all my new home questions. Paul is a down size to Richmond homes. He is not welcome on my property after his aggressive behavior. I have neighbors here that have expressed the same. Sincerely, Rita A

Our first time purchasing a brand new home and it was an okay experience the sales guy was not much help he mislead us in a few ways not very helpful. The head builder guy you contact for issues superintendent was completely worthless and he would ignore our issues had to get the higher ups involved!. Finally they are coming out to fix some issues but still waiting on others to get resolved.

Richmond overall is a great company and builder. Jim and Angie were wonderful to work with with the process. I am impressed Richmond honored our earnest money thru our unfortunate uncontrollable process. Our first home build was amazing. The one we finally purchased was a disaster from workmanship perspective. A 4 hour walk thru with all the issues, we weren’t able to go over the important things most people do during a walk thru. We paid for an inspection and when we brought that up, the general don’t remember his name, answered oh that’s just how it is? Why waste money for an inspection if the unknown name guy is going to dismiss those issues? ... More

The builders’ representatives are little concerned with pleasing or helping potential buyers, except as it gets a sale made. Different areas of the company don’t even know each other, much less communicate or work together. Someone in the higher leadership in this company could make a BIG difference by having serving others well the cultural foundation value.

We have owned the house five weeks and only one thing has been completed from the final walk thru list. It is hard to find a wall in the house that is straight. The framing crew did a poor job or the framing material was of poor quality. The dishwasher is poor quality.

Very disappointing to call for a warranty after we moved, lots things are not working as expected. Emergency calls are not properly addressed until we resolve it on our own. We have to call an electrician and paid out of pocket just to resolve the issues we moved 3 weeks ago and most of the issues we submitted are still pending. I never heard any reply from anybody.

We've been at our New Richmond American Home for about 3 months, and we have come across multiple issues before we've moved in and even before we received our keys to our home, someone kicked in the side garage door and stole our Waterless Water Heater, although it was replaced the door still needs to be looked at, because it does not look like it did before. Also touch-up paint at out address was brought to the attention from the start and still has not been done, there were a few items that were repaired when we put in a Warranty Request or when we talked to Sam the Supervisor, but the workers that came in accidently hit the side of the walls and left marks on them, and the Widow guy that came in was great and did some repairs and added in some stoppers, then told me about the outside of the windows and to let Richmond know that there is stucco that is covering the drain holes and they should have someone come out and scrap out the stucco so it does not damage the windows when the weather gets bad. Later I was going to take a bath and turned the water on, and the knobs came off another item that I need to tell Richmond about, my wife was going to take a walk when the weather got better and noticed small puddles of water on our front porch that could be a safety hazard and was going to notify Richmond about those issues, then I started to notice that our walls in the kitchen were painted with 2 different type of paint flat and glossy white paint, I pointed it out to the guys that we did the walk through with, but they stated it was the reflection, after living here for 3 months though shadow reflections did not go away and noticed that in some areas it was painted with flat and glossy paint... The inside of the house is flat white, and I would like to get that taken care of as well. Another thing is that when they put cement on the side of the house, they left a pile of dirt there, what was I going to with a pile of dirt? I thought they would have it removed after they finished, but it is still there, then the trash they left I had to pick up after we moved in doesn't Richmond workers look around and clean up after themselves after they work and pick up their trash? I would of expected better more from Richmond American to do a better job on house they are building and look at things carefully before selling homes that cost over $700.000. Another thing I noticed that appliances they put in are slightly off and the baseboard is missing from under the microwave and oven, I was cleaning up and picked up what I dropped and noted a gap under there, again areas that are not being looked at carefully. My wife and I love the area, but the house should of been put together like the display house... I hope that in the future that Richmond American will be more attentive to what they do when building homes for future and present buyers. ... More

Definitely a rush job to complete as many homes as possible. Kind of sad companies get away with this stuff. Most of the contractors in the neighborhood dont have company cars, no company outfits.. Literally just dudes off the street. I can go on and on as to the problems we've experience but I dont want to write an essay here. Most of our problems would have been resolved if whoever is reviewing the work of others wasn't content with mediocrity.

There were punchlist items that were never completed prior to closing and no effort has been made to get them completed. Very unhappy with the service.

Poor construction job. In a hurry to sell, rushed.

Contacting the warranty office is easy having someone reply and help is the hard part. Literally no communication and being ignored.