Richmond American Homes Reviews

The loan process was the most cumbersome that we have every experienced

Jim at sales was very friendly and answered all the questions we had during our purchase.Jose the field supervisor was very helpful during the building process,noteverything was perfect but the response team was responsive

While waiting for our home to be built, we watched too many YouTube videos about new homebuyer horror stories. Thankfully, that was not the case for us. Through the building of our home, we visited the site weekly, sometimes more frequently. Anything we saw during and between our formal walkthroughs was quickly addressed by our Sales rep and Building Supervisor. They readily responded to emails, calls, and text messages. Even while visiting another Richmond American home development, the Sales Rep gave us updates on our home and shared photos of its progression. During our next to last walkthrough we were asked repeatedly to open and close doors, turn on faucets, turn on and off every light switch. Our Sales rep even stood outside with us waiting for the last minute repairs to be done so escrow could close and to give us our keys on schedule. Even after our closing, the Building Supervisor has been responsive to our calls and texts. The one star ding regarding responsiveness to our issues is due to our not having heard back after submitting our list of repairs 10-days after our move in. To date post move in repairs are minimal. We are happy with our new home. ... More

It was great overall. However, it would have been better if I was informed that there is no internet service in the community before moving it. It's been a month without internet.

Mike has been great to work with during the warranty process.

The salesman and construction super were great. But the subcontractors who actually did the work are sloppy and don’t have very much regard for the mess they leave for the new owners. There was paint spatter throughout the house, exposed holes in the wall and ceiling, appliance not installed correctly, sink fixture not installed correctly, and the backyard littered with construction debris (nails, broken roof tiles, paint dumped on the ground), and plenty of cigarette butts. Most of this will be corrected, but the backyard is the homeowner responsibility. It will be a beautiful home, but only after the homeowner identifies the shoddy work of the subcontractors. ... More

We had a good experience with Richmond American and the house we were provided with we like a great deal; we believe it meets our needs and expectations for the most part. Their customer service is impeccable, and all follow up and questions are addressed promptly. Yet, there are improvement areas in terms of attention to detail in the workmanship as well as the follow up of rollover items pre and post move-in that need to be addressed to make the experience great and completely satisfactory.

Make sure Josh is your construction manager, he will take care of you and make sure your home is built correctly.

Linda was amazing throughout our process. We could have used more time of a second visit at the design studio as we felt rushed through that process. Over all things were great on the site. The walkthroughs were great, the only thing I would change is maybe more of them. Since the house took some time to complete this would have just kept us a bit more in the loop. After being in a month things look great. We have addressed a few issues with the month follow-up and will see how they are taken care of. It has been a great experience for us and would recommend.

Sales representative and Mortgage lender were excellent to deal with. House was already built. Cheap cabinetry, cheap appliances.

I didn't get involved in the building of the house but the size is what I needed.

Georgine was great. Customer service was top notch. Kept me in the loop throughout the process. There was one issue but Luke and Georgine handled it. Richmond American Homes cares about their buyers and made sure I was happy.

From beginning to end, the Richmond American team have been attentive to detail and had the best communication with my husband and I during the home buying process. The sales agent, super intendant and home care specialist were always professional, personable and was always available to answer my questions.

From the very beginning, walking into the office, Jessica was inviting and knowledgeable. Very professional in dealings with me, as I was in la la land. Everyone was responsive to any questions or concerns that I had, this is including Home American Lending. The quality of the builds, for the price range I am in, is unmatched by other builders. Any issues that arose was probably because of my situation, retiring and purchasing at the same time. The builds are actually remarkable. This neighborhood in particular is going to be smaller, and is really diverse, which is truly appreciated. In closing, everyone involved from start to finish worked diligently, answered all questions, and seemed to be rooting for me through all this twists and turns of the home buying experience. P.S.....i should mention that having researched multiple builders, I tried to purchase a Richmond American home twice. ... More

Our Experience was good overall. The only issue we ran into was when it came to the walkthough. The project manager was not being helpful at all with the issues we found during the building process. We were told that it was just that way by the project manager. We ended up having to reach out to a regional rep to get the issues taken care of.

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

Our overall experience was great. Terin was exceptionally great. She was on top of every one of our needs. Even when our loan officer Alyssa made it difficult in every way during the process, Terin was always there going above and beyond what her duties were to get us information and help that we needed in order to close our home. Some of the best customer service Lauren and I have ever experienced. We are forever in her debt. There are some things with the home that we are upset about since being in the home but no house is built perfect and we understand that and have learned a lot through this process. Richmond Homes has been good to us thus far and look forward to the years to come in our home. ... More

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

The builder kept us informed about the progress of the project.

Spending time for first walk-through and make sure all issues taking care of without any exceptions. Otherwise you will be spending lot of time after escrow closed

We are please with our new Richmond house. The only complaints is we did not have the ability to select any options structural or otherwise. Also, although we knew upfront, the lot sizes for the most part are less than what we would prefer.

Overall, mostly positive experience. The sales, and construction team were professional. The only exception was the representative for American Home Insurance, who recommended and attempted to push the highest possible insurance and underwrote a policy for $750K for a $500K loan. Needless to say, it was cancelled immediately after closing. Only minimal items noted after move-in. For example, ship item sticking up from under carpet in one room.

Been a month since moving into our new home and there were a few minor issues and the warranty department is pretty responsive. While the house look and interior feel is good, can't help but notice some of the low end products used in construction, which is pretty common with today's track home builders. Got the benefit of the rate buy down, which helped a lot. Field staff, Chuck Salo and Manny Tacho were very responsive, approachable and helpful. Loan processing team members, Jennifer and Darcie provided excellent and responsive service. Not a good experience with their Sales Rep Sonja (is a rep at Firefly subdivision) who was great until making a commitment to purchase but became unfriendly and unhelpful for the remainder of the process. She needs to develop customer service mindset and learn how to communicate better. ... More

Need to set up a day to pick up garbage, recycling etc…Other than that it’s a promising young community where we hope for the best

High-quality workmanship and materials. Everything is great until you close. But the final walkthrough was not great; they didn’t deliver or fix all the touch-ups. They were nice until you signed the tour dues sheet. After that, the response was poor and communication was unclear. You have to follow up a lot. I recommend not signing the tour dues sheet until 100% of the work is done. The closing experience was okay, not great.