Richmond American Homes Reviews

Sales representative and Mortgage lender were excellent to deal with. House was already built. Cheap cabinetry, cheap appliances.

I didn't get involved in the building of the house but the size is what I needed.

Georgine was great. Customer service was top notch. Kept me in the loop throughout the process. There was one issue but Luke and Georgine handled it. Richmond American Homes cares about their buyers and made sure I was happy.

From beginning to end, the Richmond American team have been attentive to detail and had the best communication with my husband and I during the home buying process. The sales agent, super intendant and home care specialist were always professional, personable and was always available to answer my questions.

From the very beginning, walking into the office, Jessica was inviting and knowledgeable. Very professional in dealings with me, as I was in la la land. Everyone was responsive to any questions or concerns that I had, this is including Home American Lending. The quality of the builds, for the price range I am in, is unmatched by other builders. Any issues that arose was probably because of my situation, retiring and purchasing at the same time. The builds are actually remarkable. This neighborhood in particular is going to be smaller, and is really diverse, which is truly appreciated. In closing, everyone involved from start to finish worked diligently, answered all questions, and seemed to be rooting for me through all this twists and turns of the home buying experience. P.S.....i should mention that having researched multiple builders, I tried to purchase a Richmond American home twice. ... More

Our Experience was good overall. The only issue we ran into was when it came to the walkthough. The project manager was not being helpful at all with the issues we found during the building process. We were told that it was just that way by the project manager. We ended up having to reach out to a regional rep to get the issues taken care of.

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

Our overall experience was great. Terin was exceptionally great. She was on top of every one of our needs. Even when our loan officer Alyssa made it difficult in every way during the process, Terin was always there going above and beyond what her duties were to get us information and help that we needed in order to close our home. Some of the best customer service Lauren and I have ever experienced. We are forever in her debt. There are some things with the home that we are upset about since being in the home but no house is built perfect and we understand that and have learned a lot through this process. Richmond Homes has been good to us thus far and look forward to the years to come in our home. ... More

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

The builder kept us informed about the progress of the project.

The people involved in process were great! Moving in hasn’t been great! Already having appliance and plumbing issues! My biggest disappointment is that our house is the ONLY one in the neighborhood without windows at the top of garage door! For the money we’re paying, I don’t understand why we’re the only unit without windows in the garage!

30 days have come and gone and they have yet to fix the huge crack along the ceiling. They came for the small touch ups and said they’d return for the major one. But nothing

Spending time for first walk-through and make sure all issues taking care of without any exceptions. Otherwise you will be spending lot of time after escrow closed

We are please with our new Richmond house. The only complaints is we did not have the ability to select any options structural or otherwise. Also, although we knew upfront, the lot sizes for the most part are less than what we would prefer.

Overall, mostly positive experience. The sales, and construction team were professional. The only exception was the representative for American Home Insurance, who recommended and attempted to push the highest possible insurance and underwrote a policy for $750K for a $500K loan. Needless to say, it was cancelled immediately after closing. Only minimal items noted after move-in. For example, ship item sticking up from under carpet in one room.

Been a month since moving into our new home and there were a few minor issues and the warranty department is pretty responsive. While the house look and interior feel is good, can't help but notice some of the low end products used in construction, which is pretty common with today's track home builders. Got the benefit of the rate buy down, which helped a lot. Field staff, Chuck Salo and Manny Tacho were very responsive, approachable and helpful. Loan processing team members, Jennifer and Darcie provided excellent and responsive service. Not a good experience with their Sales Rep Sonja (is a rep at Firefly subdivision) who was great until making a commitment to purchase but became unfriendly and unhelpful for the remainder of the process. She needs to develop customer service mindset and learn how to communicate better. ... More

Need to set up a day to pick up garbage, recycling etc…Other than that it’s a promising young community where we hope for the best

High-quality workmanship and materials. Everything is great until you close. But the final walkthrough was not great; they didn’t deliver or fix all the touch-ups. They were nice until you signed the tour dues sheet. After that, the response was poor and communication was unclear. You have to follow up a lot. I recommend not signing the tour dues sheet until 100% of the work is done. The closing experience was okay, not great.

It took the painter a month to come back and paint the trim they missed and the front door. Still waiting for the screen door people to come by a adjust the screen door. Waiting to hear back from dishwasher installer to come back and level the dishwasher so the door doesnt keep flying open.

We bought a spec home with a lot of imperfections including several bent and crooked walls (very obvious to see at first glance) sloppy overspray and cabinets all need adjusting. The home itself is beautiful but sloppy craftsmanship with the subs being utilized on the spec home. Customer service is doing their best to fix everything

It was a less expensive starter home and a quick build. You can see where corners were cut. But expected that going in. Sales rep "stretched" some details about the buying process which forced me to double check everything. Building superintendent James was great.

I really love the home itself, but getting issues identified during inspection addressed has been a real pain. The process feels slow and frustrating, and it takes way too much follow-up to get things resolved. The house is great, but I wish the post-inspection support was smoother, more responsive and reliable.

We love the neighborhood and most aspects of the house. The employees have been top notch. The location is good and the spacing between the houses is nice and that is what enticed us to purchase. The overall quality is not great. Its obvious Richmond is mainly concerned about low costs by using cheap supplies and not finishing key rooms like the laundry room. The cement in the basement is obviously not level and you can feel it even under the carpet and pad. Speaking with neighbors they experience the same issue. This is 2025, leveling cement is not a new technology. Its clear low cost vendors were used who don't care about their work. The landscaping is cheap and its obvious it was only installed to meet the HOA standards. Putting in plants that look like weeds doesn't add to the curb appeal of the property. Mulch in key areas smells when its wet and washes away quickly. Again, another example of low cost/poor quality. Richmond needs to decide what market they want to be in moving forward. if you are going to keep selling $1.1 million homes or higher then it might serve you well to look at quality. Higher end buyers are not going to want cheap quality for that price point. If I would have known about the cheap quality, we would have looked at other home builders before Richmond. Richmond should be in the first time homebuyer market with these supplies. ... More

Overall I really love my house and I would provide a mostly positive review for Richmond American Homes. The sales folks and financing team really made the process easy as a first time homebuyer and I think I got a good price and deal on my house. The house did not have window blinds and did not have a screened in back pation, but after I insisted to have that installed prior to purchasing the home the sales staff agreed, which saved me the time and money of installing those myself. The post purchase process has been good but I was a bit let down after I inquired about horrible weed growth in the grass, I was told during my closing walk thru that the lawn was treated for weeds and they will not be a problem, but after 1 month of purchase, the weeds are everywhere, when I called to ask for assistance in getting it treated properly like I was promised, they said it was my problem. LOL ... More

It was an easy process using their lender. One thing I would say to someone buying with appliances included, make sure you know what appliances your getting. It will not be what's in the model. This was a problem for me because they provided the cheapest appliances they could. Some of the items pointed out during walk thru, they seemed to always have an answer why it can't be done. Some of the smaller things they said would be done was not. Put everything in writing even things they say they provide, like more barkdust, cleaning, and pressure washing before move in.