Richmond American Homes Reviews

Everything about this experience has been bad. When we initially signed the paperwork we purchased sight-unseen. We liked the area and the floor plan so we ignored all of the terrible reviews of the builder online. Well, the bad reviews are well-deserved. We were initially told the home would be completed in January. We closed in March. I understand delays, of course, so I can forgive two months, considering weather delays this was not bad, in my opinion. What I find to be a real issue is that we hired a third party inspector and it was impossible for him to inspect the whole house. Things were not even close to finished. This was one week before closing. And, after asking multiple times if we were sure we would be able to close on time it wasn't until less than 24 hours before we were supposed to close that we received a TEXT MESSAGE from the super's assistant to tell us we would not be closing the next day. We finally got the certificate of occupancy and closed late, but nothing that was on our punch list from the walk-through was completed. And we found multiple other issues in the days that followed, with no response from anyone. About 3 weeks after moving in we asked when someone would call us to schedule the 30 day walkthrough. We did get a response, but no one actually showed up. It wasn't until we went to corporate that we finally got the name of the boss to call to get scheduled. We've now confirmed the 30 day walkthrough where we hope to go through our laundry list of items that were not completed before close. We will see if anyone shows up this time. Given the fact that we haven't found a single neighbor in the whole neighborhood that has had their issues resolved I do not have high hopes. And after all of this, not a single apology or offer to fix anything. Instead, it's excuse after excuse as to why things aren't done (if you can get ahold of anyone, that is). In my opinion, this neighborhood needs to stop expansion until the houses that have already sold are completed. Obviously they are more concerned with selling as many homes as possible as quickly as possible and less concerned with their reputation or our home values. ... More

It been a month since purchase new house and. Still waiting for repairs Bad service no calls no confirmation when can have done

The sales agent is excellent, but unfortunately, the home is poorly built with numerous issues. Moreover, I discovered that the construction of the home did not adhere to building department codes. During the walkthrough, they may attempt to deceive you to cover their mistakes. So when the issue happens, they will not be responsible. I will be filing to the contractor board

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.

Terrible experience not happy with home still waiting for several items to be fixed.

Bad and cheap materials

The experience was the worst

Poor house quality from floor to ceiling. We were assured of the 1st 30-day warranty to fix chips, cracks, paints, etc but nobody answered us after multiple email, calls and text messages. Very unprofessional people!! Never again with this builder!

Hi Team I am getting too bad experience and build quality and workmanship , Even what we found in final orientation check list not fulfil so far , we followed up many times , no response , still items are pending activates from last orientation I have raised the warranty requests regarding floor defects , doors repair and windows glass replacement , no response still .Even if we asking sales office , they are always telling we do not know , even they did not give the information whom to escalate . From last orientation , They said last presser wash pending we will do it before we move ,but they did not do anything , so disgusting , the floor is completely ,messy . ... More

I purchased my first home in Dec 2023. There were pending things to get fixed at the last walkthrough; however, as of today's date, we continue waiting for the builder to complete this. No one has contacted me to follow up but only after me reaching out. It has been a very disappointing experience. We bought this home with a lot of time and effort. Staff responsiveness and attention to this matter has been very poor.

I wish I would bought somewhere else

DO NOT BUY!!! Waste of money! Do not get your money’s worth

I am extremely disappointed in Richmond American homes. The process started out well. My agent that handled the initial sale and my design consultant Taffie did a good job. However, once construction began and throughout the construction of my new home, I have been extremely dissatisfied with the communication regarding the process and the workmanship that went into my new home. I closed my sale on January 16th, 2024 and there are still unfinished items that I have paid for and yet to have completed. I have not heard a single word from anyone at Richmond American about these issues. I have significant problems in my home that will never be fixed. This situation is true for many of my neighbors as well and we are discussing the possibility of litigation at this point in order to enforce our rights. I would strongly recommend against anyone buying a Richmond American home until the company fixes its communications problems and hires better contractors that complete the work at an acceptable level. I could not be more dissatisfied with Richmond American Homes. ... More

This was the worst experience of my life. I would never buy from Richmond American Homes again, once you close and pay that’s it your pretty much on your own. The amount of shortcuts they used is unbelievable, we are selling our home and OK with taking a hit the experience has been that bad. No follow up from the Executive Management.

Cheap materials all around the home unfinished floors broken cabinets , leaking faucets multiple issues these are just a few to list horrible experience during walkthru they say they will fix after closing but no remediation for the issues identified have to follow up multiple times with the rep to get something resolved sucha a pain to go thru all this for a brand new home simply would say do not buy !!

I have had to loose four days of work and Im still counting because not all the work was done in a workmanship like manner (it was all subpar). I have photos if you would like. From day one...my yard was completely trashed, I had no hot water, the air was not working, the refrigerator was leaking heavily (they came out twice to fix it). The microwave was installed wrong and it is still not working properly (the vent is not working, this will be the 3rd trip and another day lost at work for me). The materials were bad. My front door had severe damage and had to be replace along with the casing/frame to my pantry door. Nate (warranty guy) looked at the Roof from the front and he has some concerns. The plumbing under the sink was not hooked up properly and I had a water leak and it has cause damage now that needs to be fixed. The dish washer was not installed properly, Sam has tried to fix that twice. The subcontractors tracked cement all over my drive way, garage, entry way and back patio. ugh! The sub contractor installed my down stair light/mirror/sink incorrectly, they had it pinned against the wall instead of centered. I have had a problem with every appliance. Im afraid to run my dishwasher. I have photos of all these things and the long laundry list of things I had problems with from DAY ONE and its still on going. I just discovered my screen sliding door does not lock. I will be rating Richmond on Yelp. I try to be as patient as possible, but I will never get my days lost at work back. Im very devastated about my experience. ... More

Lack of communication, lack of professionalism, they lied straight to my face. I opted to upgrade to the finished garage and they forgot to finish my garage walls after I pointed it out during our walkthrough they rushed the job and the quality was horrible. They painted around everything that was already mounted on the walls and just looked horrible so I had to ask them to fix it again. They said they had someone come out and clean the windows and they never did. The windows were a mess with caulking all over them. I pointed it out and they never came back to clean them. Very unhappy but it was too late to walk away ... More

Beware be ready for a cheapest paper quality home, forget the new home feeling and start learning to beg with builders team! None of the work is completed and now we have to be on hook to constant chasing builder teams, almost all points of the home including outside and inside are just cheap very hasty job and feels like I just bought a home from Dollar Store but paid premium as new home!

Would not recommend

Not only were there delays along the way, the whole process was extremely unprofessional. Our inspector found two leaks prior to closing and they were less than accommodating. The first walk through was put on us as homeowners to point out deficiencies (which 30 days after closing 90% of the list has not even been discussed). Upon moving in we noticed a THIRD leak which was blamed on everything else and it took 3 plumbers to come in to identify and remedy the problem. Sewage came INTO our house from the toilet they left unattached AND we found roofing screws in our drain. Warranty said they "do not cover clogs" so this was put on us as homeowners. Our floors are currently tore up with hopes to be completed before the end of the month. These are only a few of the major concerns with our build with Richmond Homes. ... More

work was done horrible repairs times are slow and everyone blaming everyone else the repair swere done poorly