Richmond American Homes Reviews

It took the painter a month to come back and paint the trim they missed and the front door. Still waiting for the screen door people to come by a adjust the screen door. Waiting to hear back from dishwasher installer to come back and level the dishwasher so the door doesnt keep flying open.

We bought a spec home with a lot of imperfections including several bent and crooked walls (very obvious to see at first glance) sloppy overspray and cabinets all need adjusting. The home itself is beautiful but sloppy craftsmanship with the subs being utilized on the spec home. Customer service is doing their best to fix everything

It was a less expensive starter home and a quick build. You can see where corners were cut. But expected that going in. Sales rep "stretched" some details about the buying process which forced me to double check everything. Building superintendent James was great.

I really love the home itself, but getting issues identified during inspection addressed has been a real pain. The process feels slow and frustrating, and it takes way too much follow-up to get things resolved. The house is great, but I wish the post-inspection support was smoother, more responsive and reliable.

We love the neighborhood and most aspects of the house. The employees have been top notch. The location is good and the spacing between the houses is nice and that is what enticed us to purchase. The overall quality is not great. Its obvious Richmond is mainly concerned about low costs by using cheap supplies and not finishing key rooms like the laundry room. The cement in the basement is obviously not level and you can feel it even under the carpet and pad. Speaking with neighbors they experience the same issue. This is 2025, leveling cement is not a new technology. Its clear low cost vendors were used who don't care about their work. The landscaping is cheap and its obvious it was only installed to meet the HOA standards. Putting in plants that look like weeds doesn't add to the curb appeal of the property. Mulch in key areas smells when its wet and washes away quickly. Again, another example of low cost/poor quality. Richmond needs to decide what market they want to be in moving forward. if you are going to keep selling $1.1 million homes or higher then it might serve you well to look at quality. Higher end buyers are not going to want cheap quality for that price point. If I would have known about the cheap quality, we would have looked at other home builders before Richmond. Richmond should be in the first time homebuyer market with these supplies. ... More

Overall I really love my house and I would provide a mostly positive review for Richmond American Homes. The sales folks and financing team really made the process easy as a first time homebuyer and I think I got a good price and deal on my house. The house did not have window blinds and did not have a screened in back pation, but after I insisted to have that installed prior to purchasing the home the sales staff agreed, which saved me the time and money of installing those myself. The post purchase process has been good but I was a bit let down after I inquired about horrible weed growth in the grass, I was told during my closing walk thru that the lawn was treated for weeds and they will not be a problem, but after 1 month of purchase, the weeds are everywhere, when I called to ask for assistance in getting it treated properly like I was promised, they said it was my problem. LOL ... More

It was an easy process using their lender. One thing I would say to someone buying with appliances included, make sure you know what appliances your getting. It will not be what's in the model. This was a problem for me because they provided the cheapest appliances they could. Some of the items pointed out during walk thru, they seemed to always have an answer why it can't be done. Some of the smaller things they said would be done was not. Put everything in writing even things they say they provide, like more barkdust, cleaning, and pressure washing before move in.

My home buying experience was phenomenal due to my real estate agent helping me. The overall home of lantana is average. The house is obviously build quickly to have many customers move in. The quality is not $460k, but that is something most people will need to realize is the norm. The structure is not the same quality as older homes but I accepted it. It is a good starter home.

No follow up after purchasing, it take more than 2 -3 weeks for come back for defect claims response

So we love the house and the location. The floor plan is exactly what we have wanted for years and the community is quiet and will be great as we move into retirement. Material quality if very good although I marked down worksmanship because of the many sloppy minor errors made that had to be fixed. I've gone through several houses and honestly the subcontractors need to just care a little bit more and take a little more time. Overcutting holes in drywall, sloppy painting, messy work areas, breaking windows, etc. Just ongoing slopiness that ultimately wastes money. For trustworthiness, this is tied to responsiveness for me. There were several things that needed to be corrected from our final walkthrough and the onsite superintendent just didn't do anything with them. This led to him being replaced about a month later and now the updates are getting done pretty timely. I would have marked both lower, but the company is working to take care of the problem now. Also, the warranty claim process appears pretty unresponsive. We submitted one item and never got a follow up call on it and we have heard a similar complaint from another homeowner. That said, we figured out the problem and doubt we will have other issues based on the build quality. For value, they are good houses, but I would argue that they are priced at the high end of the market. Probably about $20k overpriced but we wanted the location and the floorplan so went ahead and bought knowing the long-term payoff would be good. ... More

Jason, the salesperson for our area, did a very good job. He's pleasant to work with and a good communicator. The house itself is exactly what we wanted and we like it very much. Because of the price point, everything is not high quality, but acceptable. We are impressed with the carpet/pad, stove and dishwasher. The real issue is quality of workmanship - it is not very good overall. Many problems are easily avoidable if workers took didn't splatter paint, grout on the tile (use drop cloths or paper!) and used the correct chemicals to clean silicone, adhesive, etc. off the floor rather than wipe with a rag and leave smears all over the tile. The other issue is responsiveness, none of the issues we've reported have been fixed but we're hoping we'll be addressed at the 45 day walkthru. ... More

Santiago made the beginning of our home buying experience very good. He didn't mind showing every house we wanted to see. I would definitely be referring him to anyone in the market for a house.

The house buying process was overall smooth and without difficulty however; there are still some unresolved issues with the house that haven't been addressed in a satisfactory time frame. Hopefully Richmond Amercian will come through with their end of the deal and fix the requests I submit. Again, I am happy with Paul and John for their help in these matters.

When we came to look at the house, the sales rep was fully invested and responsive to questions. After pre qualifying for the loan and moving forward the communication became lack luster. after closing and moving in with issues the communication became almost nonexistent. The builder also used rocks to cover that part of the walk way has a giant gap missing in the corner, garage door seal doesn’t seal flush and can’t really be fixed, they stoped doing finished basements because of a sprinkler system. The house market is high currently and I feel as our home probably should be around 400k at most, but every house is around the price range we paid for. ... More

Poor landscaper contractor directions, low quality paint issues, no caulk around the bathroom trim. Construction Superintendent only concerned about his timelines and needs. He made commitments and failed to initiate contractors or work orders to complete them. Sales team was great to work with locally. Financial threats were made of $322.00 accumulated daily because the VA inspector would not release a positive inspection. VA required egress, stairs and landing from deck for a disabled veteran. Richmond finally put on three stairs and two papers to meet the requirements.

Beautiful home, driveway could be a bit wider.

Loan process was stressful. Add more than needed.

With any large transaction you are going to have some issues along the way. But one thing that I felt confident about along the way, was that those issues would get solved. Travis was always a phone call away and willing to help or point me in the right direction anytime I needed anything. The loan team (Jenn Fuggi) did a good job breaking things down for us so we could understand our options. This was our first home, so it was a bit overwhelming ant first, but Travis and Jen helped calm us down and Keep us on pace. Overall I felt satisfied with the experience.

We had a smooth process in buying this house. We have only had 1 issue with our kitchen sink which was fixed in a very timely manner. Everyone has been very helpful and nice.

The home buying experience was pretty decent, however I didn't like how I was expected to read all my paperwork and understand all the terminology used, without anyone going over it with me. Being a first time home buyer it would have been nice if someone took the time to go over things with me. I couldn't share my documents with my realtor either. Responsiveness to issues is very poor, it took 3 weeks to address my garage door opener issue, and nearly 2 months to obtain a working set of keys to my home.

Go through your home with a fine tooth comb, there were a lot of things that were not properly done and covered up, things like chipped tiles that had been painted ect. If we were to do it over again we would definitely hire a home inspector to help identify deficiencies up front.

We love the town that we are in and the neighborhood. Our sales rep was fantastic, as was the loan officer. However, we were pressured by “corporate” to move up our closing date to meet “their” quarterly sales goals…..which meant that the actual construction crews had to “rush” to finish our home. You can tell by the finish work and attention to detail. (Paint quality is terrible, caulking on countertops is sloppy, contouring of front yard is shoddy, drywall and texture around bathroom light fixtures was sloppy, it was obvious that everything noted issue on the walkthrough was “rushed” to make closing happen….and after talking with other neighbors, I doubt they will be corrected at the one year walk through. We were told of their experience with Richmond, “ that once they sell you your home, good luck getting any response from them…..”We’ll see, I have faith that we will….. ... More

Experience with the Builder Superintendent Was Not Good

I had a good home buying expérience with you guys.but otherwise i missed to see a broken glass on the garage door on my final tour.as i moved the same day in afternoon i noticed the damage and claim a repair. I have got a promise but nobody have yet showed to fix anything.

Overall I had a good experience buying my first home. My sales rep was amazing. She reassured me the entire time, didn’t pressure me, and overall made me feel like I could do it. Buying your first home can be so nerve wracking but she was such a calming presence and made it a lot smoother. The loan officer I worked with was awesome too. She was very responsive and laid everything out clearly. I had a great experience with the title company as well. Very responsive, answered all my questions and signing went very smoothly. Where the issues started happening was with the loan processor (or back end person) and the insurance officer. They didn’t respond to my questions in a timely manner and left me in the dark around timing which was very frustrating. The insurance broker did not include all of the discounts in my quote and I ended up having to pay more upfront. Even though I told him over 3 times to review the documents, which he did not in time for closing. For someone who’s going through the process for the first time, I would expect clear answers and timing. Luckily everyone else made up for it. ... More