Richmond American Homes Reviews

We had our own financing. You treated as if you were our lender. For this reason I would not recommend Richmond homes for anyone that does not want to finance through you.

We just purchased a house about a month ago, well, there were some issues and delays on documentation but all were justifiable. But so far we are loving the place. The house is beautiful kids love it.

We love our home beautiful home and it’s in a beautiful area in Black Ridge Cove. We love the deck and terrace, size of rooms, etc., but as a spec home there are things we couldn’t give input on through the building process. There appears to be a clear emphasis on speed of subcontractor work and not quality. The floating floor was not checked to ensure that it was cut close enough to the walls so that when the floor moldings were installed, the ends were covered. The floor moulding subcontractor also didn’t pause when they clearly saw that the floor was cut short, so now we have several areas where the floor is cut short of the moldings and are still waiting for resolution of the issues more than a month after closing. Shouldn’t someone inspect the work at each stage to ensure it meets a certain standard? Other issues that are head scratchers include no light over the sink and not installing lights over the kitchen island. I realize that an electrical line was put in the ceiling so that we could install them ourselves and choose between two or three lights, but that doesn’t seem like the right thing to cut costs on. At my age it’s difficult to install lights over a large kitchen island with 10 foot ceilings. I have to put a ladder on the island to reach the ceiling. The other thing I would have done differently is to put the light by the door to the garage on a separate switch from the can lights in the family room. The light is primarily used for the closet by the door, but when you turn it on to get a coat from the closet, you also turn on the 4 can lights over the family room. That makes you not want to turn that light on if others are watching tv in the evening. Did they talk to anyone who had actually lived in a home before designing the lighting? ... More

So the home has some pros and cons. Some of the upgrades are nice but then they went cheap on other things…such as upgraded fixtures but didn’t even put in a smart thermostat or the wire for a smart thermostat. There are many things that they went cheap on. In addition we were told before we entered into a contract and received the hoa rules that the only thing we had to worry about was drainage. Once we entered into contract and were towards the end we finally got hoa requirements and by then it was to late to back out as we would have lost all of our deposit. We were not told the truth about the hoa and had we known the truth we would not have purchased. ... More

Richmond is very restrictive. They make no allowance for any changes or upgrades.

Over all not to bad. Still have a hand full of small things that need to be fixed

Builder realtor name Katrina is very nice and she helped me with all the things I need. She is very approachable. The house plan is very nice only one thing didn’t meet my expectations is the flooring. I was told in the first place that the flooring is white vinyl but it turned out as light brown. Also David still has 3 things to complete in the house until now he still not scheduling to complete it.

Oliver is wonderful and truly one of the best parts of purchasing with Richmond. He is there for every little thing you need. Incredible communication. The cons: there were a few miscommunications with their mortgage company relating to their incentive. Also the workmanship could def. be better. They will fix everything you ask so it seems they rely heavily on waiting until you ask for it. Overall, the community will be lovely and we are happy with our purchase so far.

Better don’t go to Richmond preferred lender. It’s a life long traumatic experience. They operate with a selfish, customer don’t care approach. It’s haunting and my body became weak due to huge stress.

Straightforward experience. We utilized the broker from Richmond American. It was a very big purchase and I'm disappointed there was no real home warming gift besides a keychain. The house when we toured it was basically finished and the builders prioritized other homes to put up. While sitting there were multiple things in the house they had to come back to finish such as handles on the cabinet.

Home buying experience was very quick and easy for the most part. Quickly of home seems like a quick done job with cheap materials. Not attention to detail.

Purchasing was fine. The readiness for walk-through was an issue twice. The first time I verified on Friday that the house would be ready Monday. I was traveling from 10 hours away to get there. When I arrived they were framing the driveway to be poured and there was still work to be done inside. The second time it was still not totally done and we discovered that where there was supposed to be an 8 ft french door per the JIO, there was a 5 ft empty opening. I closed anyway thinking it would be handled quickly. I have been out once since then and it wasn't done yet. At that time I also discovered with the help of Richmond staff that there was no modem in the utility closet to set up internet. I plan to be there the week of Thanksgiving for most of the move-in and I have no idea if it's been resolved yet. ... More

Quality was not what we were hoping for. A lot of paint issues, loose towel bars ,and recently noticed windows aren’t level

We feel that the motto was “ build a home For as inexpensive as we can. No way to hook up a water softener No way to make changes when the house hasn’t even been framed ( little changes even) Heating registers are at the bare minimum

Have had some post closing issues that have not been addressed.

I am pleased with my overall experience. Moved in just days before the hurricane, and to my surprise, the home held very well. Some water was entered through the ventilation system, but nothing to complaint about.

I’m happy with the new home, but we have been addressing a bunch of minor issues.

The appliances were great also the floor plan and front yard and irrigation and plants. Driveway very nice. Great view. The painting and wall work were below standard. very sloppy and not done w care. Looked like very rushed job. Hose to vent dryer missing. Windows filthy. Follow up slow Thank you to allow us this opportunity to share our experience anonymously

The house itself was delivered ok. The workmanship was less than stellar. When we did the final walkthrough we placed lots of blue tape but maybe 10% was fixed and then the clean up was terrible. When you move into a new home you shouldn’t have to clean up before moving in. We found lots of drywall dust in wall and trim throughout the home. The front door looks terrible with bubbling paint and streaks. The painters were sent back but it looks worse now. When we did the 30 day checkup she assured us that it will be taken care of. I really like the home but the little things make it hard to be happy about paying so much for a house. When everything is completely taken care of then I’m sure I will feel better about things. ... More

The home is good, but my buying experience is not great. My home was not ready with the occupancy certificate on the date of closing. Builder suggested me to close it on that day and get the keys next or the following day. But I didn't agree to this, so we ended up in closing the home two days after the actual closing date, of-course end up in redoing some of the paper work and end up in taking other day time off for closing which is not good. Sales team, supervisor and finance team are all supportive and moved the closing date to later date smoothl to reduce my burden which is good. Another thing is, the sales team revealed my details to one of my mutual friend and am really surprised to see why the sales team revealed my details to the other new buyer. ... More

Superintendent was rude and not polite

You are getting a nice, quickly built new construction home, but ... the appliances are crazy cheap and garage walls move when opening and closing the side door. What other quality issues exist under the surface?

It’s was a good experience. Few minor issues that have been taken care of.

Everyone has been busy here, clearly taking on a lot of work. I have seen this before in new home construction. Things get overlooked, not done at all, or flat forgotten about. I am thankful for James, our warranty contact, as he has done a lot for us. We have a long way to go to be fully happy, but we will get there. Praise The Lord for everyone’s hard work here, before, during, and after the builds.

Our overall experience was positive. There were some issues with communication and trustworthiness on resolving issues on our new home