Richmond American Homes Reviews

I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix the roof, then after that is fixed the roofer needs to come back. This needs immediate attention. I have called a few times. I have been in my home sense March 13, 2024. I need this fixed. The other issues can wait. On my builder Mike, he is super wonderful!!!! He works so hard and now he is short handed and trying to get everything done. He is a hard worker and tries very hard to please everyone. He is only one man and he can not do it all. I am very pleased with Mike! Super nice guy!!! ... More

My initial closing and delivery of our new home was disappointing however Dawn B. in the warranty department has turned things around and resolved many of the problems with professionalism, promptness and knowledge of new build issues.

a runaround when i call for a problem

Sales people were somewhat helpful. Did not disclose some issues specific to lot. Home office was no help. Switched superintendents during construction. Pushed for an early close prior to year end yet haven't completed all punch items so can't use part of house

Overall, it’s clear that Richmond American used the cheapest materials and cheapest workers to put up the home as quick as possible. The community roads are terrible with the asphalt having huge dips likely due to unsettled ground or the ground not being compacted correctly. I highly recommend getting a inspection from a quality person prior to closing. Our inspector found a multitude of small issues that quite frankly shouldn’t have happened in a brand new 2024 build. Richmond did correct the issues but they shouldn’t have been present the first time. Because we are military and never actually saw the house until after closing there were a few little things after moving in. We noted a few deficiencies such as our porch light hanging by the wiring or a 3” spot of paint on our hallway window. Our POC eventually did come out to repair eventually although he left the paint on the wall next to the light which shouldn’t have to be verbalized to remove. It seemed that when I called him he knew exactly what I was talking about which begs the question - why didn’t they fix it during the final walkthrough? Baseboards are also not flush throughout the house, you can see the seams in the carpet, you can see where the painter spilled and did a poor job at cleaning it up. The irrigation wiring isn’t hooked up correctly either according to our landscaper. Overall, the house does not feel like a half-million dollar house should be in terms of what you get whether itself the kitchen size and quartz/cabinets or more specifically the lack of craftsmanship as noted before. My wife’s father is a carpenter and has been building houses for the last 25+ years and after he viewed the inspection report literally told us to walk away from the home/builder due to the deficiencies. Remember, what was reported is what is seen by the naked eye - you can’t see the framing or anything covered by drywall as I’m sure there are plenty of poorly executed build points throughout the house. Something to remember - all of the homes going up in the area are being built at a rapid rate so it’s unlikely to get a new home with a quality build unless you do a custom build. Appliances - we are throughly pleased with all of the appliances minus the dishwasher. Stove/oven is fantastic. The dishwasher seems super cheap. Upon arrival we noted dozens of screws and nails in the garage, along the driveway, in the gutter. This could be an easy way to ruin a tire or blow one down the road causing a crash. I shouldn’t have to pick up cigarette butts in my yard and front rock area. The paperwork process was easy and straightforward and the only reason why we actually bought was because of the below market interest rate incentive. If this was our forever home, we wouldn’t have bought so thank goodness we’ll move in a few years. ... More

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.

Brand new home came with many imperfections. Not very detailed worked. When asking them to fix something they make excuses. Didn’t like their workmanship.

Would highly recommend that home buyers have a pre-dry wall and final inspection and do not assume because it's new construction that everything is fine. My inspection revealed workmanship that would void the manufacturer's warranty.

Initial buying experience with the sales team and mortgage team were great. Since moving in it has gone downhill. Slow response or no response from our original Warranty person. Better response from second warranty person but little to no response from any of the trades who should be coming to fix any issues. It’s disappointing to spend this much money to be treated as if we don’t matter once the sale is closed. Overall we are happy with the house but are very disappointed in some of the quality and lack of timely service regarding issues beyond closing.

The buying experience wasn't too bad, but going through our "blue tape walkrhrough" we found many items that should have been done that weren't (marks all over the walls, window framing that never got painted at all, paint all over the LVP flooring, a closet door put on backwards). The morning we were set to close on our house we showed up to make sure all of the blue tape marks had been corrected, only to find out that the super intendent had shown up and re marked all of the same stuff cause it still had never been fixed. A month after moving in, we discovered a leak under the kitchen sink that had been pooling in the cabinet, and on the floor beneath the sink. It has been a nightmare trying to get ahold of the warranty team to come fix anything for us. It definitely seems like Richmond is eager to get you into a house, and eager to forget about you once you pay and move in. Not a company I would recommend to others at this point in time. ... More

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.

Landscaping is POORLY designed. Walk thru inspection tasks are not completed on time. ARC Requests do take LONG time for approval.

We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.

The home buying process was overwhelming but they were always there to respond to any questions we had. Only thing that I would recommend is more security, Our home was broken into a couple days after closing and unfortunately our appliances was stolen. So it ruined our homebuying experience.

Before we moved in, we noticed that the floors had lots of over sprayed paint on the floors that we thought would be cleaned up but it never got cleaned up, so I've been spending lots of my time going through the floors and slowly removing them. Some of the baseboard or wall is bowled and not even, and the paint job is looking like a rushed job with bad quality. The home is beautiful outside but the inside workmanship has me starting to regret going with this builder. At this point I can't really recommend unless quality is improved.

The beginning process was great, onece it came to finish work absolute trash, light fixtures secured to sheet rock not the boxes, tile alignment, paint work all trash, the hand rail to the stairs missing hardware if used it falls off the wall.

All the items identified in our inspection were not addressed. I don’t believe any of them other than very easy paint blemishes were fixed before closing. None of our appliances were connected except the dishwasher and stove. My backyard washed away on the first rain after we moved in.

Lois and John were very helpful

Sloppy craftsmanship, construction and slow to respond to request for fixing issues.

Overall I like my new home, but the finishing quality feels incredibly rushed. The trim (baseboards) was only half painted. The trim paint color and the raw baseboard color are not the same white! There is more paint on the door hinges and doorstops (due to ineffective or no taping) than on the baseboards. Drywall tape lines are visible along the steps. There is a huge 4 ft. gouge in the back of the powder room door that was just painted over. (Why was this okay? Because we probably weren't going to go in the powder room and close the door during a walk-through?) The toe kick and quarter round were not attached in an area under the oven because the mitering on the corners was so bad it didn't fit. There are lines of caulk, drips of paint, etc. that were just painted over. There isn't a window sill in the entire house that doesn't have some sort of painted over defect. The list goes on and on. Most issues are cosmetic, and fixable. But who wants to "finish" their brand new house? If you are up for the effort or not too particular, then purchasing one of these homes could be for you. The floor plan and details are well thought out and highly functional. And, so far, all of the people have been easy to work with and responsive. Even though the disappointment of really seeing the hasty details severely tempered the excitement of our new home, we still like it. ... More

new buyer at West Park community in Queen Creek, after hearing Richmond American as good builder. But I am a bit unimpressed. The workmanship could be better, especially on paint. After Cody being the superintendent at the very end of my house closing, things seem to move along better. But after my house is closed, my issues, like the 30day work list, don't get any attention after weeks' communication to my sales rep, superintendent, and Richmond American Home Care.

our closing experience is not very good, delivered the home with lot of nails in the backyard. with in a week, many door nob handles came out. lot of cracks in the exterior. while delivering these cracks are covered instead of fixing. I am disappointed

The process to complete this purchase was difficult and often left me without a point of contact due to high volume of turnover. No one who started the process of buying the home was working for Richmond once the process concluded. The sales team turned over twice before the home was closed, causing a huge lapse in communication. After move in there are issues to resolve (of course). The issue was more turnover, unfinished work, a lack of follow up. Without having a realtor to assist with the process, I would have had a much more difficult time. Now I am going through the warranty to portal, hoping to get this issues resolved. ... More

Not all the items addressed at the final walkthrough were fixed. Not all the items purchased were delivered at the day of closing. Not feedback from construction regarding roll over items. Customer Service is too busy to prompt respond to requests.