Richmond American Homes Reviews

Left a lot of open repairs when closing. Multiple electrical issues with no warranty response. Grading & Drainage is insufficient. Not worth the price paid.

Tengo más de un mes mudado acá y todavía tengo detalles por reparar algunos los he tenido que hacer yo como por ejemplo la pintura, pero hay detalles en los gabinetes del baño en los marcos de las puertas en las baldosas del baño, detalles que no debería tener una casa nueva

great experience Stacey, Angel and Raul respond immidietly, Great customer service!

Easy and knowledgeable employees that know there products.

Everything was easy from the first minute we met Michelle. It started with a virtual walk-through and we did not have to visit any physical address - not even after the closing was complete. We just had to attend the one home inspection before final closing and every item was addressed within the week. I also recently met with Andrea for the one month follow up visit and she promptly attended to two issues we discovered after move-in. Overall it has been a great experience and we can't wait to begin our retirement in our beautiful new home.

The whole process, from buying to moving in, was super smooth and well-organized! The quality and value of my new home totally exceeded my expectations, with great craftsmanship and design. The builder’s team was awesome—really responsive and did everything they promised, which made the whole experience easy! I’d definitely recommend this builder to anyone looking for quality and great service!

I had a wonderful experience buying my Richmond home in Castle Rock, CO. Pete did a great job helping me with the home sale and keeping me up to date. Amanda assisted me with the design center selections, and she was such a pleasure to work with. Everything turned out perfectly. My superintendent, Chris, has been exceptional to work with. He has gone above and beyond every step of the way, providing me with peace of mind and a beautiful home.

There are some quality and workmanship issues that still need to be addressed after 7 or so weeks of ownership. I'd like to hear updates, perhaps once a week, but communication has been unreliable. There are some design issues which we will work around and some that will require some sort of redesign to make acceptable.

Great home for the price

I had a lot of moving pieces in my life and needed a house. Richmond American was there to fill that need. Our house is okay. It's an okay starter house. Workmanship is okay. There is some pretty mediocre tile work going down. Otherwise things are functional and overall acceptable. Acceptable is the key. I'm sure you didn't want this review. Maybe stop spamming my email with these requests. This was a reasonable review, I definitely could have submitted worse.

Richmond homes was very professional and answered any questions you had at a timely manor

From my initial research, Richmond American was not the top choice as a builder. Internet reviews indicated quality issues in other developments throughout the U.S. After talking to some of the residents of Lakeview Forest, I decided to take the risk. Happy to say my experience has been very good. From the Sales Office Staff (Austin & Lizzy) to the project manager (Carl) were responsive to any questions I had. The weekly updates with pictures were excellent. My only bad experience resulted from dealing with your affiliated insurance company. The individual assigned to assist me (Evan) was less than timely in providing me with the information I requested. I would recommend Richmond American to others. ... More

I recently bought my first home with Richmond American. Buying a house is not easy task but the whole process was smooth with Richmond American. I was happy with their service. Thank you Richmond American!

The on site personnel have been wonderful and very helpful.

Told I could have fence when buying and when I followed procedure through HOA was told fences are not allowed. Covenant 6.15 on page 15 says fences are allowed. My well being and quality of life are diminished and I am sorry I bought here. The 60k I put down could have gone to more suitable place for my family. I am violated here and every time I walk by the model homes with the fence around them, I relive the violation.

- Financing deals-felt like they tried to get out of offering to us on a technicality. Very frustrating. - Blue tape- they out it everywhere so it essentially meant nothing. Plenty of imperfections after blue tape - Yard landscaping. They put down mulch with no ground cover. Terrible recipe for weeds. Cheap. - Wouldn’t let us change common sense things. Don’t put down mulch where we are immediately about to put grass. This just makes more work for us. We asked them not to paint the bannister so we could paint it a better color (saves them money saves us time) they said absolutely not. - The in house financing has zero customer service. I had to micromanage the process. They never had answers for me about rates and deals. Darrell was specifically hard to work with. We had the go find another house and threaten to walk on our earnest money to get the rate deals that Richmond was literally advertising on their website. They tried to screw us on a technicality when they told us in the sales office that we could get those rate deals. - Selling our current house at their pre-determined price is LUDICROUS. They clearly want a choke hold on every part of the deal. They didn’t care about our best interest. They wanted to protect their deal. We almost left 30k on the table if we had sold without getting an appraisal first. - The title company was fantastic. - The house was great and we love the space and price. - The rate deals were the only reason we were willing to buy. Keep these. - Melissa was great to work with but lacked the authority to make and inform on key decisions. Rate deals, negotiate price, etc. - sprinkler controller outside. Wires exposed to elements etc. - the bulbs flicker whenever appliances run - it’s because of cheap light bulbs. The electrician that Richmond sent out to tell us we just bought a cheap house showed up 1.5 hours late just to tell me to screw off and I have to buy new bulbs. He did it nicely but huge waste of time - they forgot to finish the two tone paint and paid us at closing to prevent a delay. 4 months in the house and everything is chipping. ... More

My experience is very long and has many moving parts that to date are still not wrapped up. This is/was a horrible experience. So as briefly as I can try to summarize, we were lied too by sales, by construction, and flat out blown off by the customer experience person I reached out too as well as someone named Debbie that was named along the way as someone who was supposed to be helping us, we’ve been brushed off and passed around from just about everyone I’ve spoken too minus Paul in finance. The only way I can get any straight answers is if I am constantly trying to contact a new person who rarely responds but send my message to the original person. I’ve been told my issues will be escalated and they were once. Then passed back down the line. I’ve done my best to be open minded during this experience because I know that we are not the only ones who not only have had a problem but because I understand that things happen, but that understanding has become just me fighting to be priority at some level. I’d love to begin to enjoy my home and move forward. There are just so many unfinished or new items that need attention that aren’t being taken care of. Over all I can not give a positive review and my impression of Richmond American Homes is horrible. ... More

Honest, integrity, attention to detail, House is beautiful, very impressed. Thank you!

Love the overall layout and most of the workmanship, and the lot/view is what ultimately carried the day. On the other hand, the negatives are numerous. Appliances are a HUGE disappointment for the price of this home. Most are complete crap; dishwasher is a joke. Now that we are painting the entire house (making "contractor white" go away), we are finding all kinds of workmanship issues with the drywall joints, texturing, and initial painting. 3-car garage must be designed for Prius's; can't possibly park normal-sized vehicles next to each other inside and comfortably open a door. And our buying/closing experience was less than ideal; there were errors in the closing documents, and post-closing expenses are still an issue with the Title company selected by RA. ... More

The sales person told us several things that we would have in our current spec home. Only to find out that none of these things were included and we weren't able to change anything. She quit 3 days after we signed and her replacement pleaded ignorance. I will state the obvious: buyer beware.

We purchased our home with good faith hoping to own a quality home unfortunately not only the quality was not satisfactory, but we were forced to purchase the damaged furniture, and now we have noticed the mattresses are not supposed to be sold and they are illegal for sale purposes, and they may result in injury or DEATH. we notified Richmond American Homes, but they are not willing to take the responsibility. DO NOT BUY FROM RICHMOND AMERICAN HOMES

Greysi and Angel and Raul did a great job communicating and following through with their commitments. Great team.

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

I purchased a spec home that was finished 3 months prior to my purchase. There were some small craftsmanship issues but these were taken care of immediately. The team was excellent and a pleasure to work with.

If you are looking for quality, RA homes are highly recommended!