Richmond American Homes Reviews

Beautiful homes and neighborhood as the title suggests. We bought our first home in NV and coming from the east coast. Little issues here and there but took the home care team 3-6 weeks to resolve the issues. Shower rod for 1 of our bathrooms was forgotten and didn’t get to use it for almost 1 month until I called Corporate Center. Otherwise we’ve been happy with our purchase.

One of the biggest reason of me and lots of my friends and clients bought homes in Lathrop because of your sales person ESTHER AGGAZARIAN. One of the best sales person I have ever seen with any builder. She is so responsive and trustworthy, and always very prompt to reply to any of the questions we had. But on the other hand responsiveness to respond to warranty requests within 30 days of purchase is completely ignored by our service rep Paul Hooper. He was very good until the close of escrow but he took 360degree turn with his behavior and very BAD to communicate with. I can say he is one of the worst service rep I have ever seen. I would appreciate if you can look into my service request (which is more than 10) and take some action on it because I don't think Paul Hooper will do anything. ... More

Window is cracked already and I have to wait a month for a replacement. Paint is poorly done with drip marks all over. All the screws in the house are lose. The stucco is coming off already. The floor makes noise and it’s not even level. This house was built too quickly and with poor attention to detail.

I would not share about my house

I did not feel great. Degine of the home is nice but the meterails use are very cheap and but house price is not cheap as they use the meterails quality.

We moved into a corner lot with a water tank behind us, the entire water tank is surrounded by a rock wall and in several other residents backyards but ours. When trying to get answers as to why we did not get a rock wall fence as well no had any answers. The city decided to put up an ugly barb wire prison fence directly in our backyard. When trying to get answers on who the developers were to discuss other options NO ONE KNEW. No one seemed to know anything! There’s no reason we would have thought anything but that rock wall would have just continued over for us like it did for EVERYONE ELSE, we feel tricked and lied to. We were originally tricked when we started the process by our sales agent Desiree who told me we had up to 90 days before closing to back out and get our $20,000 deposit back which turned out to be a lie. Once the house was built we found a lot of sloppy work to be done and getting someone out to fix issues has been a super long waiting game. ... More

Very bad and take long time to fix .look like I beg for repair

To start things off, my wife and i just HAPPENED to be in the area looking for homes with our broker. We had a great first impression with our sales person. He was straight forward, very knowledgeable and only showed us homes that would only meet our needs. The home buying process was just a disaster from there. Our sales person Jordan initially told us our lease would be bought out, and that we would not pay any closing costs. Anytime we spoke to the lender Jenna it seemed she had a different story and had no idea about our closing costs and lease buy out. Zero communication between the seller and the lender of our deal. We constantly felt like the middle man between the builder and lender. Our broker was often times left completely in the dark and relied on us for information about where we were in the process. The day before we were scheduled to have our walk through we received a phone call saying we MISSED THE SCHEDULED WALK THROUGH. Apparently they scheduled it for a different day and time and did not INCLUDE us on the invite. Closing day was frustrating, to say the least. Thirty minutes before our scheduled closing time we were notified by the TITLE COMPANY that we have not received final approval and our closing would be postponed. Then we immediately got a call from the lender apologizing because he should have told us a few days prior that he needed verification of two more items. We were upset that he had not reached out sooner, which in turn pushed the closing time. All in all it is a beautiful home, however the sales communication was horrible, Jenna was always rude to not only my wife but to my Broker, and Alex the on site superintendent has been phenomenal. Alex communication and follow through has been amazing and the rest of the team could really learn something from him. ... More

It’s been frustrating working with them.

Because we were borrowing money from Richmond as a lender, the closing was forced upon us AND the home was not completed.

Overall, I'm disappointed in the quality and craftsmanship of our home. After being moved in for just over a month, more and more issues are coming to light. Corners were definitely cut to save the builder money. The home seemed rushed to get completed as well. The silver lining to all of this is that so far, they have been fixing issues in a timely manner once they are brought to them.

Low quality materials have been used.

No transparency throughout the process, lack of communication by the lender and loan processor. May not buy a new home again due to my experience.

The Sales staff lacks professionalism, is very unresponsive to any issue or concern. Where they rate higher is their Superintendent who takes great care during the building process and after.

Our overall experience was mixed, some people like our Super Intendent were terrific while others in Sales and Finance were not very good, being difficult to work with, getting details incorrect because it seemed like they did have time to focus on you or make sure Richmond appeared like a united company. Systems like the main drain were untested until we moved in, and turned out to be an issue that caused the company huge repairs. This is our second Richmond American home and the first one went a lot smoother and I feel was constructed with higher quality.

To many things that are need to be repaired and incomplete. Model design is good but builders are need to improve the quality.

Your in home landor is useless. Please change it. Because of them I am giving bed rating for Richmond.

None of the punch list items from walk through the week prior to Closing were worked on until morning of Closing. Several unfinished items remained unfinished six weeks later, even after promises from the superintendent to complete them.

I was not happy with communication about the progress of my house, I did not get weekly updates, and I was not oriented properly. things that we pointed out was not fixed at closing

So far, overall, we like the home and the neighborhood. There were incidences for us that could have definitely been better. There are 2 problems we had purchasing this home. One being that before we moved in, we did our our first walk thru to blue tape any last-minute imperfections that could be addressed and very little of it was actually addressed and Jesse kept trying to divert my attention and make excuses as to why those things were'nt done. Im also pretty sure that he took all of the blue tapes off before I got to the Final Walk thru for those areas so i wouldnt notice. I believe that the issue really lies in being overloaded with houses to inspect when it really shouldnt be rushed. There are the other checkups for the first year, and we understood that, but these things we requested were more than fair for the final walk thru before we moved in. The Second was the Insurance side. The agent i was forced to go with was awful, didnt even qoute me for the right house 5 times and was just sluggish. I think it would be fair to let people choose who to use for their insurance needs, especially if they have a relationship already built with their own agent. ... More

While the floor plan was good the quality was very poor. Who puts in a double vanity with no drawers? Cabinets are the worst with no handles to open them and only half shelves in lower cabinets. Local construction contact promises whatever and does not deliver.

Our house was built very fast. Because of the speed of the build, some details were glossed over. Window trim drywall is wavy around the windows. The painters that were used to paint our house are pretty bad. Many parts of the house had to be re-painted due to poor quality. The painters left a lot of paint spots on the floors and did not appear to use drop clothes while painting. The other problem is that they spread caulk and drywall on the carpet that I have been cleaning up. The ceiling drywall is wavy. Many parts of the house are finished with poor materials. 50 % of our door handles in our home were installed upside down. Some of the doors were damaged or installed with deep scratches on them. The cabinet quality is meh. The model homes are COMPLETELY different in terms of representation of what you are getting in a Richmond American Home. It would have been nice to have some choices while the home was being built. We will probably be ripping a lot of things out and replacing them with quality materials in the future. I would probably not recommend these homes. The way the building went it makes me wonder what else was overlooked/ shortcuts/ sloppy workmanship occurred in the house? ... More

Been in the house now for four weeks all the issues written up to get repaired prior to moving none of them have been completed. Your promises made have not been lived up to.

No attention to detail. Poor finish work. Worst cleaning for a move in I have ever experienced. Zero customer service 6 weeks after move in. Way over priced

Oversight of subcontractors is terrible. Obvious poor work left for me to find and then chase down an unresponsive warranty group. I had fewer quality issues when I moved into a used home