Richmond American Homes Reviews

The superintendent Eric was excellent. Very thorough and responsive.

Mina has been responsive and takes care of all of my concerns.

Everything went smoothly. Some things were not taken care and at a few points, felt rushed, but overall, a good experience.

Overall price and layout of the place wasn't bad. Only major issue is drywall, paint and uneven walls seems to be pretty bad. Even stuff that I had marked on the walkthrough before purchasing the home they had attempted to fix but still did a poor job.

I am please with the model I purchased. It is beautiful and spacious. My only problem is that construction discrepancies and defects really have not been corrected promptly. Had there been a bit more attention to detail and quicker response I would have awarded a higher score.

Selena the sales agent was very knowledgeable and very helpful with the buying process she made it very easy and put all my worries aside

Richmond did a great job on this house. Our salesman and construction super were great to work with. We still paid too much for the house but needed a place to live:(

Love my home however we did 2 walkthroughs prior to close to make a list of things that needed to be addressed. None of those things have been addressed. Despite the “ warranty” I cannot get anyone to answer me. I have called, put work orders in and I am ignored. I have a door that won’t even close! Overall I do love my house but do not sign closing documents until everything is correct. You will never hear from them again

Workmanship and the details get lost in these new homes. 30 day check in never happened. Still need things fixed and addressed.

The buying process was fairly easy and straight forward. Sales people are on top of any questions and will work with you to make you happy. The quality of workmanship is probably my biggest pain point. I've experienced far worse, but for a new property, the build quality leaves a lot to be desired. Once you're moved in to the house you see the quality is on the lower end. Trim is just badly done. Rough wood cuts & edges everywhere. Drywall texture is randomly splattered in the weirdest places, Lot's of paint splatter on the floors. The flooring is really cheap. The placement of electrical outlets and switches are un-intuitive, and there's no lighting in bedrooms. The foundation has settled and shifted enough in the last couple months that many of the doors don't close correctly. And the sub-flooring is creaking everywhere. I only expect it to get worse and it will have to be dealt with after replacing the cheap flooring in a couple years. The neighborhood is really nice. Great location with easy access to the Mountains and Downtown. Views are great too! ... More

The process was amazing! We are enjoying our beautiful new home. It almost perfect. There are a few issues that still need to be addressed and it takes a long time to get a response back and to actually get them fixed. The trades could do a better job at paying attention to details so that we could avoid having to fix things.

I was expecting better sad about

No last names are included

Sales agent Jason Was super friendly and accessible. The superintendent of construction Rynn was great attentive and easy to talk to made everything very easy to understand and followed up through and through.

From start to finish the builder deserves 4 stars. I used their lender for the special rate on the table and they were fantastic, title company amazing, and most people friendly. Sales made some misleading or unknowledgeable wrong answers and there have been a few hiccups with warranty. That said, overall I’m incredibly happy with the home and time will tell on the long term quality. I was very disappointed the builder didn’t allow option selection but ultimately found my ideal lot and the color scheme I wanted. You do end up paying twice for paint or finishes you want after the fact since they don’t let you choose that either. The positive side of that is it was move in ready quickly, but I do wonder if that will bite me at some point. ... More

Jim, Mike and Jennifer made a great team and were professional, knowledgeable and helpful through out the process. Would highly recommend working with them.

For me the finish work before moving in was not good. The attention to detail was poor as we had to have cabinets re worked patch work and painting still in progress and cleaning before move in was very poor. Still waiting for work on the fence and gate and paint repair on facia board. I know we have a year to get all these things corrected but who ever is responsible for making sure everything is in order should slow down and take more pride in the finished product as this represents Richmond Homes.

During the punch walk , we found issues and later some of the things were fixed but not all, had to wait a month because the kitchen drawer was never attached and my mom fell back and hurt herself, another was the kitchen knob, all has been resolved except for the dead tree on the front yard, that should’ve been and still should be replaced by Richmond, but myself and kids love our new home.

Warranty service seems to never respond

After a change in construction Foreman’s I noticed a huge change in customer service. The new foreman Paul was extremely helpful with concerns or questions. He was also very good at communicating what could and could not be done for small discrepancies we notice during the building process. Paul made the rest of the experience much better. Unfortunately we felt the lender was not as responsive as we’d like. It seems there was little to no communication between the builder, lender and sales team. Our close date changed several times (which was expected). But however, when we asked for an updated close date, often times we got three different answers. Additionally, the lender would tell us to ask the sales team and the sales team would tell us to ask the lender. That at times was frustrating because during the last two weeks, we were living in a hotel. Overall the process was good though. ... More

The overall buying experience was great. Some minor issues with communication but that was fixed. The one thing bothering me now is I have submitted a work order of the things not fixed from the final walk through and now 30+ days. I still have not heard from anyone to come and fix these issues. My dishwasher currently does not work and has not worked since day 1.

But sloppy where you don’t look. Gutters full of roofing nails. Backyard full of nails. Metal Flashing under roof tires extends into the gutters. Time will tell durability. Nice people though. Pretty smooth purchase

Cheri is wonderful helping us getting things done. Kevin our salesman did a good job also. Happy so far with Richmond American Homes.

This is my second home, but first time with Richmond. Sales representative is great. I appreciate Brad for his prompt replies and sharing progress every week. Construction manager was responsive to the issues reported to him with immediate actions. I am yet to evaluate with the warranty guys as I will need them very soon for the recently discovered construction issues. Overall not a bad experience but could have been better if Richmond had a better policy about after sales and service. This is not people problem, but the Company policy. Problem:. Most of the buyers will have trouble finding drywall's/paint issues during inspection causing them to live or fix their own. Richmond doesn’t provide warranty on drywall and paint which is standard with all the builders. BUT, Most of the other builders provide a couple of “free hours” for paint/drywall post closing, but Richmond just wants you to live with that. This could have been better with Richmond to have a best customer experience. ... More

Sales representatives, Chris, helps us a lot, and very responsible. Location is good and some of house design is good. The building workers are bad, quality of overall finishing is poor, finding a lot of small issues after move in . Warranty service is bad.