Richmond American Homes Reviews

Sales experience was the best part of the process. Sales person responded promptly and often with updates. Overall quality of the home was fine with one major issue and several smaller issues. The major issue was finally resolved after a battle with the builder and the rest of the warranty work is subpar which the neighbors said it would be as they fought the same battles. A month and a half later two of the three are still unresolved and on one I still have not even been contacted. Not sure I would go through this again

Many small issues were not taken care of. We were told smoke detector batteries were replaced. They were not. Back deck repair to ceiling never completed. Many bent screens were not replaced. Bathroom mirror promised replacement was never done. I have called Paul about these problems with no response. We were not asking much to have these problems resolved. Guess I will be repairing myself

the salesperson was very nice. But after purchasing the house the customer service is not very responsive to correct issues .

I love the craftsmanship of my home. The 2 x 6 construction and design is great. The issue I have is with the sales rep Steven A. He out right lied to me and my realtor about the options for my house - specifically the windows in the basement. I spent a lot of money for several options that were important to me. I wanted to a full size window in an unfinished bedroom in the basement. I would have paid to have a regular size window put in and he said that I would get a regular sized window as I do stained glass & need the light as well as ventilation. The day they poured the foundation, I came by and found a small window in that room. My realtor was sitting right next to me when we went over the house details so I have her as a witness when I went through the options for my house. I am so disappointed and angry at the sales rep, Steven A, because he knew how important this feature was but totally disregarded my wishes. If he would have told me it’s extra, I would have paid for it, so in the end, he missed out on extra money for his commission. Otherwise a sinkhole has developed above my sewer pipe leading to my house and the backyard is not graded per the plan. Part of the backyard is always wet due to insufficient fall and grading to the backyard. They emailed me back on 7/17 saying due to staffing changes there is a significant backlog. So far no word back as of 7/29. I really did enjoy meeting with Ann in the Design Center and love the design of the house & the way it turned out. ... More

Paid the house in a premium price but they have not let us pick the materials of choice because they said it is already pre selected. We just have no choice because we are buying for the location and schools. Quality is okay, they always rush you to close instead entertain or ask you about concerns or what not. Overall. They are just okay. Typical builder that prioritize business over customer satisfaction

The home we bought from Richmond American is lovely; however, the process and journey to get settled in and get all of the details that needed to be fixed as we settled into our new home has taken quite a while. Big company means slow responses and we're still waiting. Glad we have a comfortable place to wait.

Be prepared to moved in and have trades in an out of your home for the first few months. Everyone is very nice, but after you move in you will notice blemishes and issues that may have you questioning the workmanship and value of your home. The good news, you have a 1-year warranty to ensure trades come in to fix issues (but read the fine print).

Builder used poor quality of materials and couldn’t get defect kitchen island countertop and flaw garage door panel replaced soon. All wood material is MDF, not solid wood.

Stock homes only with no flexibility to alter the smallest detail. Material used and appliances are mostly dated. Sales team is pretty considerate but have no say with design. Designers likely work with limited SKUs but designs and materials need to be refreshed to current trends

I wish the builder would pay more attention to the details and quality of work. I had unfinished doors and cabinets. The bathroom countertop was scratched quite badly. The rain gutter was missing, I had to point it out and then and it took 4 weeks to get them to install it. After four weeks, I'm still waiting for repairs to be made, such as replacing a damaged door weather strip.

The first super Rob quit between first walk and final walk and this delayed me moving in by over a week. The new super Shawn was great.

I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix the roof, then after that is fixed the roofer needs to come back. This needs immediate attention. I have called a few times. I have been in my home sense March 13, 2024. I need this fixed. The other issues can wait. On my builder Mike, he is super wonderful!!!! He works so hard and now he is short handed and trying to get everything done. He is a hard worker and tries very hard to please everyone. He is only one man and he can not do it all. I am very pleased with Mike! Super nice guy!!! ... More

My initial closing and delivery of our new home was disappointing however Dawn B. in the warranty department has turned things around and resolved many of the problems with professionalism, promptness and knowledge of new build issues.

a runaround when i call for a problem

Sales people were somewhat helpful. Did not disclose some issues specific to lot. Home office was no help. Switched superintendents during construction. Pushed for an early close prior to year end yet haven't completed all punch items so can't use part of house

Overall, it’s clear that Richmond American used the cheapest materials and cheapest workers to put up the home as quick as possible. The community roads are terrible with the asphalt having huge dips likely due to unsettled ground or the ground not being compacted correctly. I highly recommend getting a inspection from a quality person prior to closing. Our inspector found a multitude of small issues that quite frankly shouldn’t have happened in a brand new 2024 build. Richmond did correct the issues but they shouldn’t have been present the first time. Because we are military and never actually saw the house until after closing there were a few little things after moving in. We noted a few deficiencies such as our porch light hanging by the wiring or a 3” spot of paint on our hallway window. Our POC eventually did come out to repair eventually although he left the paint on the wall next to the light which shouldn’t have to be verbalized to remove. It seemed that when I called him he knew exactly what I was talking about which begs the question - why didn’t they fix it during the final walkthrough? Baseboards are also not flush throughout the house, you can see the seams in the carpet, you can see where the painter spilled and did a poor job at cleaning it up. The irrigation wiring isn’t hooked up correctly either according to our landscaper. Overall, the house does not feel like a half-million dollar house should be in terms of what you get whether itself the kitchen size and quartz/cabinets or more specifically the lack of craftsmanship as noted before. My wife’s father is a carpenter and has been building houses for the last 25+ years and after he viewed the inspection report literally told us to walk away from the home/builder due to the deficiencies. Remember, what was reported is what is seen by the naked eye - you can’t see the framing or anything covered by drywall as I’m sure there are plenty of poorly executed build points throughout the house. Something to remember - all of the homes going up in the area are being built at a rapid rate so it’s unlikely to get a new home with a quality build unless you do a custom build. Appliances - we are throughly pleased with all of the appliances minus the dishwasher. Stove/oven is fantastic. The dishwasher seems super cheap. Upon arrival we noted dozens of screws and nails in the garage, along the driveway, in the gutter. This could be an easy way to ruin a tire or blow one down the road causing a crash. I shouldn’t have to pick up cigarette butts in my yard and front rock area. The paperwork process was easy and straightforward and the only reason why we actually bought was because of the below market interest rate incentive. If this was our forever home, we wouldn’t have bought so thank goodness we’ll move in a few years. ... More

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.

Brand new home came with many imperfections. Not very detailed worked. When asking them to fix something they make excuses. Didn’t like their workmanship.

I would like other home buyers to know never to buy a Richmond American Home. If you are thinking of buying in the Pendleton community, don't! The project manager has every excuse for the poor work. Also, don't trust that they will come back in 30 days. Several of our neighbors never got a 30 day follow up.

Would highly recommend that home buyers have a pre-dry wall and final inspection and do not assume because it's new construction that everything is fine. My inspection revealed workmanship that would void the manufacturer's warranty.

Initial buying experience with the sales team and mortgage team were great. Since moving in it has gone downhill. Slow response or no response from our original Warranty person. Better response from second warranty person but little to no response from any of the trades who should be coming to fix any issues. It’s disappointing to spend this much money to be treated as if we don’t matter once the sale is closed. Overall we are happy with the house but are very disappointed in some of the quality and lack of timely service regarding issues beyond closing.

The buying experience wasn't too bad, but going through our "blue tape walkrhrough" we found many items that should have been done that weren't (marks all over the walls, window framing that never got painted at all, paint all over the LVP flooring, a closet door put on backwards). The morning we were set to close on our house we showed up to make sure all of the blue tape marks had been corrected, only to find out that the super intendent had shown up and re marked all of the same stuff cause it still had never been fixed. A month after moving in, we discovered a leak under the kitchen sink that had been pooling in the cabinet, and on the floor beneath the sink. It has been a nightmare trying to get ahold of the warranty team to come fix anything for us. It definitely seems like Richmond is eager to get you into a house, and eager to forget about you once you pay and move in. Not a company I would recommend to others at this point in time. ... More

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.

Landscaping is POORLY designed. Walk thru inspection tasks are not completed on time. ARC Requests do take LONG time for approval.