Richmond American Homes Reviews

Love the house sell person wasn’t honest

Good attention and service from sales staff. Responses on time but not always with solutions. Average quality homes in general. Lack of clarify on timeline, like closing date. Lack of communication in some aspects.

Quick and easy experience for home purchase

The best part of my buying experience was getting a quality house and dealing with a very helpful sales agent. Worse part the incompetent loan company I had to send the same documents multiple times. I have excellent credit it took them forever to approve me. We got close to losing the lock on the interest rate. The construction team were not responsive to close the punch list before the closing date and we moved to a dirty house.

I would like to share my overall experience with the sales and construction teams, highlighting both positive aspects and areas for improvement. Sales Team: My interaction with the sales team was generally positive. The representatives were attentive and helpful, addressing most of my queries adequately. However, I believe there is room for improvement in terms of providing more frequent updates and detailed answers to specific questions I had. A more comprehensive approach from the sales department would have enhanced my overall experience. Construction Team: Unfortunately, my experience with the construction team was not great. There were consistent delays, and numerous mistakes were made throughout the building process. I had to bring these mistakes to their attention during my periodic walks of the property under construction. All the mistakes were handled as I brought them to their attention, but still shouldn't have to catch these as a buyer. In addition, the construction team was addressing outstanding issues during the final walk, creating challenges for me to thoroughly assess and sign off on the completed work. I believe there is a need for better coordination and communication within the construction team to avoid such issues. Timely completion of tasks outlined during walk-throughs is crucial for ensuring customer satisfaction. I hope this feedback proves constructive in enhancing future customer experiences. Overall, I am satisfied with the quality of my home, although I had to closely oversee the process and the work's quality. I also had to file warranty claims to address issues that were not resolved before the closing. ... More

We signed for an already started Richmond spec house in June. 2023. Promised to be completed in Aug. 2023, but delayed to what ever the reason is! By the promised time we sold our house by Richmond provided agency and paid rent until the new Richmond home is completed and closed on Oct. 31st. I requested Jaci to consider reimbursement of the rent amount ($3700), but she declined it.

Rob, the superintendent we had in the beginning was absolutely amazing! He provided updates every week on the home building process for us. Alex was our rep was absolutely outstanding with how he handles business and makes the process so smooth. Towards the end of the home building process, we got a new superintendent named John. John lacked communication and hardly ever responded to text messages. He would always tell us text messages were the best way to reach him but never responded back. It got to the point that we had to reach out to Alex numerous times to get a response back from John. There were multiple minimal things that needed to be done with our home. Every time we ask John about updates on when the house damages will be fixed, he always either does not respond to the question or doesn’t respond at all. It’s extremely frustrating. We have been in our home for almost a month now and the damages are still sitting all over our home. We love our home but the lack of effort and communication from John is poor. ... More

I am pleased to provide a positive evaluation of my buying experience. The service I received from Terri was exceptional, surpassing my expectations. Terri's willingness to assist me went above and beyond, even extending her support outside of regular business hours. Her enthusiasm and constant smile made it effortless for me to approach her for any assistance I needed. Terri's exceptional customer service has undoubtedly created a lasting impression and will make me return for future help without hesitation.

It was okay, not superior or poor.

Things that were pointed out during the walk through were said to have been fixed but they were not. When asking to resolve these issues nothing has come of it. They say they will fix it but fail to give a time frame on when making us think it will never be fixed. Corners were cut during the building process that we have noticed after living here for a month.

Too many little issues We will see how they are handled

After living in the home for a few weeks I’m finding more and more items that are just poorly done. Painting lines. Caulking. Carpet. Workmanship that’s not bad but certainly not very well done either.

I buy a new home and all doors have some damage the tub for one of the bedrooms is cracked and they wanted to repair it instead of replace it even if I never had use that tub because is a "new hause" they onli give a window of 6 hours to arrived at my place DURIN THE MORNING while I work and CANT asked at my job for the whole day to wait for them, instead of give a window after 2pm to arrived. I just regret, I buy a new home for that reason (not to deal with this things) and it's just the same. This is so annoying.

1-Star Review: Extremely Disappointed with Richmond American Homes – Poor Communication and Follow-Through I purchased a home with Richmond American Homes in Second Creek (Commerce City, CO), and my experience has been extremely frustrating. Once the sales rep completed the sale, they completely abandoned me. They stopped answering my calls, texts, and emails — not even a courtesy response to my follow-up questions about my home or the promised post-closing items. To make matters worse, the construction supervisor has also failed to take responsibility for sprinkler lines that were buried on the property Line that were supposed to be repaired. Despite multiple requests and reminders, nothing has been fixed. It feels like as soon as they handed me the keys, they disappeared and stopped caring altogether. I expected a much higher level of professionalism and accountability from a builder as large as Richmond. Unfortunately, the lack of communication, follow-up, and customer service has left me completely disappointed. If you’re considering buying a Richmond home in this community, be cautious and make sure you get every promise in writing — because once you close, you may be on your own. ... More

We really enjoyed working with Lia on the home purchase. She was responsive and very helpful. 3 weeks after moving in we discovered a leak from the roof that caused significant water damage and mold on one side of the house. After a week of inspection they began tearing up my brand new house, installing blowers and fans. This is still in process and expect it will last about another month before it will be put back together. Needless to say, we are not happy. When I asked about compensation for our significant inconvenience, Richmond responded with “We don’t do that”.

We recently purchased and moved into a new home. Overall, we like the house. Unfortunately, many of our blue tape items were not taken care of prior to moving like we were told they would be, including items that should have been resolved prior to closing. The responsiveness of the team has been less than ideal. Several of our items (broken concrete, broken screen door- to name a few) are still unresolved. We recognize we are not the only customers. However, when you purchase a home, there are certain expectations that have not been met.

I already submitted like 5 warranty issues in only 1 month of buying the house. Including and issue of the floor. Every time that rains a lot of water comes from the garage floor and living room. This is crazy!!

The roof line looks like it has speed bumps in it. Speaking to neighbors I learned everyone has issues. The walk thru was a joke. Andrew was like, "We aren't fixing that." All houses have been sold and the retaining ponds are horrible. Full of trash and debris. My house humidity runs around 75-85% due to fresh air return not working. I've been in my home 30 days and had to clean out my gutters. They were clogged solid on inspection and they told us that it wasn't their problem. They were not cleaning them. The warranty people told me that they would take care of it but never showed up. It's a beautiful home. But build quality isn't very good. ... More

The overall purchasing experience with Richmond homes was good. The responsiveness to the issues we’ve had was delayed or still ongoing. Some items from our final walk through were not corrected. Having a leaking sink the second week living here and water damage has taken place. It took Richmond a week to respond and resolve. Very beautiful homes. Very poor service.

Hold them to dates they promise and have an external inspector to find all the issues behind the walls and electrical.

When we first moved in some of the electrical did not work. But the main problem we have is the HVAC system, I thought that with this much square footage of living space, that Richmond would do different control for the 2 different levels of the house. But now we’re stuck with the house only heating in the second level and no so much in the main level. And even their HVAC guy that came in when I requested to inspect it said that, it’s a very poor design. Our first month bill for our gas was ridiculous as the heating kept running and running, cause the house ain’t proportionate when is heating. I feel like they cut corners on this to save a few hundreds and it’s costing us. ... More

Definitely a rush job to complete as many homes as possible. Kind of sad companies get away with this stuff. Most of the contractors in the neighborhood dont have company cars, no company outfits.. Literally just dudes off the street. I can go on and on as to the problems we've experience but I dont want to write an essay here. Most of our problems would have been resolved if whoever is reviewing the work of others wasn't content with mediocrity.

He was evasive, loud mouthed, disrespectful to me on multiple occasions. I do not want him on my property. I note Paul has a visual deficit, he 'cannot see ' the simple and obvious items that need repair and attention. Sales by Jill was fabulous. Very kind , knowledgeable and professional, attentive to all my new home questions. Paul is a down size to Richmond homes. He is not welcome on my property after his aggressive behavior. I have neighbors here that have expressed the same. Sincerely, Rita A

Our experience with Richmond American Homes has been disappointing from the beginning. Upon purchasing our home, we discovered several issues that needed attention. Unfortunately, the response time to address these concerns was unacceptably slow, and commitments to fix them were often delayed or missed entirely. It took countless follow-up conversations to see any progress. Contractors claimed they attempted repairs but couldn’t access the home, despite no arrangements for entry being made. As a result, many fixes only occurred after we moved in, forcing us to repeatedly rearrange furniture just to accommodate these overdue repairs. Even now, some issues remain unresolved, highlighting a lack of focus on quality and customer satisfaction. Richmond American Homes seems more focused on completing sales than delivering well-built, problem-free homes. Given this experience, we foresee relocating in a few years. I would urge anyone considering Richmond American to be cautious and prepared for ongoing follow-ups if issues arise. ... More

We had the Best sales person Elisa. That really cared about our home purchase . She kept us up to date with progress of home being built. She was very helpful with all of our questions. She alone has saved any value that Richmond home has to my wife and I. We found our experience buying a spec home style sale was very frustrating. Even though our home was not even started when we purchased it. We were not afforded the opportunity to add or make any upgrades . We were told that we could not even change the interior wall paint color. Unfortunately the final stages of our of build went south. The pre selected floor tile thru out the house was not available at the last 3 weeks of our build. We had an emergency tile replacement selection that was supposed to keep the house on target closed date, This new tile did not show up at the house until two weeks later. Even though it was order with express delivery! Moving the closed date out two plus weeks. This caused us a very large out of pocket moving expense to compensate for the delay of housing for us. Richmond homes did not have any mercy. We were not compensated one penny. Elisa again was able to get Richmond homes to provide us with one option that was mysteriously left out during production. Again Elisa is a hero for Richmond homes again! Since we have closed the house there has been a very delayed process for items that were called out during the walk thru over a month ago!!! We have been in the house for over a month and there is still a long list items and issues that are not being completed. We have not received ANY communication for any second level manager at Richmond homes about any issue. We do love the model that we purchased. We just feel like since money was exchanged we are not important to Richmond homes anymore. ... More