Richmond American Homes Reviews

Interior paint is the worst quality of paint I have ever seen in any house, let alone a new house. Very inflexible seller on walk through times and warranty doesn’t cover things one might think it does. It was probably a mistake to pay extra for add ons as I don’t like the GE washer but blinds very nice and installed nicely and the refrigerator was exactly what I wanted. Enjoy the house and I hope it is a long term purchase. Nice realtor and head construction person did extra to help me as I lived and work hours from where the purchase was.

Did a great job. Quick with warranty items. Lending was a little tough but I understand since they offered such a great rate. All is good!

Bought a move-in ready home. The whole process went very smoothly. All punch list items were corrected quickly. So far with are pleased with Richmond American Homes.

I was completely satisfied with the whole process. All of the individuals I worked with were very knowledgeable and easy to work with. Unbelievable experience.

The sales experience was truly excellent. Michael was incredibly patient, thorough, and thoughtful as we navigated our home-buying decisions. We toured several homes and multiple communities, and throughout the entire process he remained attentive, responsive, and highly professional. Michael took the time to understand what we were looking for and ensured that we felt comfortable and informed every step of the way. Richmond American is fortunate to have him on their team—he truly sets the standard for what a great sales experience should look like. Unfortunately, our experience after the close of escrow has been very different. The level of responsiveness and care we received during the sales process has not carried over to the customer care team. This has been disappointing, and I will be addressing these concerns directly with management. Despite the challenges post-closing, I want to recognize Michael for the exceptional service he provided during the purchase process. ... More

We had a great buying experience. Our salesperson LeAnn was fantastic. Our builder Dylan took our home inspection report and our punchlist and every item was fixed prior to closing. Since closing, our warranty rep Ashland has been amazing as well. all requests are promptly scheduled and she even texts to make sure the trades show up and do the repairs on the day they are scheduled. Excellent service all around. We also feel the value we got from Richmond exceeded other builders in the immediate vicinity. Would recommend this builder highly.

The buying process was great ! Everyone was professional and offered their services throughout the process ! I would recommend.

Quality of work is very sloppy, never had so many issues with a new home. Customer service/interaction was great. I had expected some one to go over the work and fix the problems before buyer took possession of their new home.

We had a great experience from purchasing our home with excellent service from Lamaine.

Very disappointed with the vinyl sliding glass doors and windows in this home.

My experience purchasing and moving into my Richmond home has been overall positive, though there were a few things along the way that future buyers should be aware of. From the initial purchase through move-in, the process moved forward with steady communication and coordination. Casey worked very well with my real estate agent and helped keep things organized and progressing, which made a big difference throughout the process. The quality and value of the home have been solid overall. Like most new construction, a few items came up during inspections that needed attention, but the team worked through them. Dustin and the crew who prepared the home after inspections really put in the effort to make sure the items identified were addressed before move-in and that the home was ready. After moving in, the warranty support has been especially impressive. Nick from the warranty team has been exceptional about making sure anything that needs fixing is handled in a timely manner. Having someone responsive and willing to follow through gives a lot of peace of mind as a homeowner. There are a few things I would encourage future buyers to understand ahead of time. In my case, the home ended up being listed at a value above the appraisal after the bid process, and the builder would not reduce the price. Because of that, I would strongly recommend making sure the price aligns with the appraisal before placing a deposit so there are no surprises later in the process. It is also helpful to know that the financing system initially requires buyers to purchase insurance through their banking process, although you can switch it later if you choose. Additionally, the mortgage may be transferred to a different bank shortly after closing, sometimes without much direct communication, so being prepared for that can help avoid confusion. Overall, several members of the team made the experience better by being responsive and working to resolve issues when they came up. I especially appreciated the coordination during the purchase and the follow-through after move-in to make sure things were taken care of. ... More

The home itself is great and Solita was incredible. Home American Mortgage, however, was the most painful lender experience imaginable. We had to essentially micro manage them and continuously follow up to ensure we stayed on track to close on time. We were so diligent to gather all of the documents they needed and then they would go silent for a week. Coincidentally, when I reached out to ensure they had everything they needed, they would let us know they needed additional documentation. We had our own lender that had us fully underwritten in two days. These guys took over a month with a TON of back and forth. Almost worth paying the extra points to use your own lender. They tried throwing our salesperson under the bus, when it was clearly lender miscommunication. Totally unprofessional. ... More

My wife and I recently closed on our Richmond American home in Mountain Falls in Pahrump, and overall it was a meaningful milestone for our family. Building and buying a new home is a complex process with a lot of moving parts, and while there were moments where things required patience and persistence, there were also some individuals who truly made the experience better. The highlight of our experience was working with Josh, the Richmond American Superintendent. From our first walkthrough, Josh demonstrated an exceptional level of professionalism and pride in the homes he delivers. During the orientation, he spent significant time walking through every system in the home, explaining how things worked, answering questions, and making sure we understood maintenance and warranty items. What impressed us most was how proactive he was. Before we even arrived, he had already walked the home and taped areas that needed paint touch-ups or minor corrections. When we pointed out anything during the walkthrough, he addressed it immediately and made sure it was documented so his team could take care of it. Josh clearly takes ownership of the homes he builds, and that level of care gave us a lot of confidence as buyers. So much so that, without him, we likely would have walked away. Another person who made a big difference in the process was Jenna with HomeAmerican Mortgage. Financing can often be one of the most stressful parts of buying a home, but Jenna was responsive, knowledgeable, and patient throughout the process. Our loan had a few complexities that required additional documentation and coordination, and Jenna stayed engaged every step of the way to make sure everything moved forward smoothly. She took the time to explain the numbers, answer questions, and make sure we understood our options before making decisions. Her professionalism and communication were greatly appreciated. Overall, the home itself is beautiful, and we are excited to start this next chapter in Pahrump. Mountain Falls is a great community, and we are looking forward to enjoying the golf course, the growing amenities in the area, and the extra space the property provides. The process of buying a new construction home can require patience, especially when coordinating between builder timelines, lenders, and closing logistics. That said, when you have people like Josh on the construction side and Jenna on the financing side who genuinely care about their work and the people they serve, it makes a real difference. We are grateful for our new home and appreciate the efforts of all the individuals who helped make it happen. ... More

Richmond American Homes has been nothing short of amazing! Rob and the rest of the Richmond team were a pleasure to work with and made the buying/move in process simple and stress free. 10/10 would definitely recommend a Richmond Home to anyone looking to buy!

The people involved in process were great! Moving in hasn’t been great! Already having appliance and plumbing issues! My biggest disappointment is that our house is the ONLY one in the neighborhood without windows at the top of garage door! For the money we’re paying, I don’t understand why we’re the only unit without windows in the garage!

Bill was great to work with! Very pleased with our new home.

Thank you team! Jenna is amazing!!!

Purchased a new home in Fernandina Beach Florida. Selling Agent was professional, patient, informative and responsive to questions. She knew the community well and took great pride in her job, company, and in helping us find the right home!

It started off good but changed construction supervisor before closing. Things I was promised suddenly disappeared. After closing found issues that I’m still waiting for warranty to repair. And 1 item I’m not sure how they are going to repair but I can’t move in until it is resolved. I’m not sure I would buy from this builder again

Wow, I don’t think I’ve ever had such a smooth experience with a builder before in my life. Everything they had promised was done and then some. First home as a child in Colorado was a Richmond home and now, hopefully my forever, is also a Richmond home!

Me and my husband had an excellent experience purchasing our first house from Richmond Homes. From the very beginning, their team was professional, knowledgeable, and genuinely supportive throughout the entire process. They communicated clearly, answered all our questions promptly, and made what could have been a stressful experience feel smooth and exciting. The quality of the home, attention to detail, and overall craftsmanship truly exceeded our expectations. We are incredibly happy with our new home and would highly recommend Richmond Homes to anyone looking for a trustworthy and reliable builder. ... More

The entire staff at Sorrells, including the superintendent, were exceptional throughout my home-buying process and even after closing. While there were a few issues that arose after I signed my paperwork, the team was prompt, responsive, and made sure those concerns were addressed quickly and professionally. The warranty department was also outstanding very attentive and easy to communicate with. Overall, my experience with Richmond was a positive one. Like any new home purchase, there may be minor issues, but Richmond stood behind their work and ensured everything was taken care of. I truly appreciate the professionalism and customer service demonstrated by the entire team. ... More

Purchasing my home with Richmond American Homes at Seasons at Riverton South Plumas Lake was a great experience from start to finish. I can honestly say their team made the process feel smooth, organized, and straightforward. Communication was consistent, the closing process timeline was above expectation, and they did a good job explaining each step without making it feel overwhelming. Whenever I had questions, the team was responsive and helpful, and the walkthroughs were thorough. I also appreciated the attention to detail and how they handled items that came up along the way. Overall, I’m really happy with the experience, with the home, and Thank you to Ashley, Brendan, Kim, Paul, and Dj! ... More

Richmond American Homes has some of the most functional, efficient designs, and desirable upgrade options of the builders we visited. My purchase experience with RAH was quick, to-the-point (and no sale games). Everyone was very professional to work with. RHA team was very thorough in the after-sale follow-ups to make sure we have all questions answered, and our new home is as complete as can be.

I am happy with the opportunity this great company gave me; I recommend it 100%.