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Richmond American Homes Reviews
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What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1762 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Kind of a mess
- Ashley Leah S.
- Verified HomeBuyer
- December 22, 2023
- Star, ID
I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
It was an okay experience.
- Samuel Burton J P.
- Verified HomeBuyer
- September 10, 2025
- Surprise, AZ
Josh was fantastic. There were a few hiccups. It wasn't a great experience but it wasn't bad. House is great. Process felt really pushy so it was annoying to have to sort of block that off a bit. Overall Josh was great. Process was mediocre from a customer service perspective. Our home is awesome.
Richmond American Homes responded:
Hi, Samuel. Thank you for sharing your feedback. We will send this over to our Management Team to refine our process in the future.
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 3
Dale
- Johnnie Michael C.
- Verified HomeBuyer
- August 29, 2025
- Maricopa, AZ
Most of the actual buying facts that we responded to were not correct or they were altered to fit Richmond Homes. We were told we were purchasing our home at 2.99 3.99 4.99, never happened. We put an additional $15,000 dollars down to qualify for all the great rates, but that dismal a difference either. We. Were quoted a price, and interest rate and payment from our sales person. They were not accurate and when we went back to question him he left quite. We had know one to help. Even though it was quoted in print it didn’t seem to matter. Then there is the flooding and poor excavation of our ...
Richmond American Homes responded:
Hi Johnnie. If there are items in your home that you need assistance with. Please email me at jeff.jenkins@mdch.com
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Adam/Candice new owners review
- Adam Thomas H.
- Verified HomeBuyer
- August 09, 2025
- Rio Rancho, NM
Overall the experience was good for the situation we found ourselves in (military moving under tight timeline). Shania in sales was great, and really helped us find the best deal and perfect home. This was complicated by being remote movers, operating in a different timezone. Everything went smooth up until closing/final walkthroughs (really first walkthrough for us). Shania got those appointments sorted and it mostly worked out. Found out during final walkthroughs that inspections were still needed before turning keys over, that left some work to do before moving in (still waiting on it to ...
Richmond American Homes responded:
Hi, Adam. If you are having trouble contacting our local team, please email me at jeff.jenkins@mdch.com. I'd be happy to follow up on your behalf.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Issues
- Hector Leonardo Gonzalez D.
- Verified HomeBuyer
- July 24, 2025
- Jacksonville, FL
The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.
Richmond American Homes responded:
I'm sorry to hear that Hector. Please email me at jeff.jenkins@mdch.com if you are in need of assistance.
Total Score 3
Quality 4
Trustworthiness 2
Value 5
Responsiveness 1
Nothing remarkable
- Matthew A.
- Verified HomeBuyer
- May 27, 2025
- Queen Creek, AZ
Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.
Richmond American Homes responded:
Hi Matthew. If there are Warranty items that need to be addressed, feel free to email me at jeff.jenkins@mdch.com and I'd be happy to reach out to our team on your behalf.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Needs improvement on buying process.
- Rafael Medeiros F.
- Verified HomeBuyer
- January 28, 2025
- Estacada, OR
The buying experience begin smooth due to a wonderful realtor called Anastasia. Honestly if it wasn’t for her we would have walked away from the purchase a few times. During the process we were promised a few things that couldn’t or they did not want to deliver. We felt like they were just telling us what we wanted to hear so we could move forward with the purchase. The warranty person was great and super helpful, besides telling us what we wanted to hear. Two of the worse experiences came from the construction manager, telling us the backyard would be done in a way and completely changing ...
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 3
Sales person, loan person, and homeowner insurance person
- Sandra R.
- Verified HomeBuyer
- December 12, 2024
- Corona, CA
Your sales person was your typical sales person, very nice and friendly in the beginning till I signed on the dotted line. To this date, it does not give me updates on issues happening with services. An example is your shoulder company went bankrupt, she never bothered to contact me to let me know and has been dismissive whenever I have called with questions or issues. Your loan officer pretty much the same as your sales person was not responsive to questions. The manager had to get involved and I was not impressed with the speediness, the loan rate, and communication. Your homeowners ...
Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Rough go getting there but ultimately happy
- Ashley Kay S.
- Verified HomeBuyer
- December 07, 2024
- Saratoga Springs, UT
During the lead up to signing the contract to build, there were often times that were a bit frustrating related to the pricing of the home and different decisions that Richmond made and changes during our lead up to signing. By the time we were ready to sign RA instituted a fee to be able to choose our own options. The alternative was to let Richmond pick our options. When we inquired about pricing for their high medium and low options for their spec homes they couldn’t give us prices. Additionally, they were going to pick all the structural options so we kind of fell between a rock and a ...
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Still no door hardware on the cabinets almost 2 months after moving in! Great sales team. Workmanship and responsiveness not so much.
- Steven Taylor S.
- Verified HomeBuyer
- October 24, 2024
- Queen Creek, AZ
It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
You get what you pay for
- Anonymous
- Verified HomeBuyer
- October 09, 2024
- Roseville, CA
The home is okay. There could have been a lot more smarts used when planning the backyards. Why are the homes backyards sloped?? Well because they didn’t want to make the effort to actually level out the backyards & make the homeowners pay extra to have retaining walls built. The builder definitely cut corners on materials and craftsmanship when making these homes.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Quality Concerns
- Jeffery W.
- Verified HomeBuyer
- September 28, 2024
- Vail, AZ
I expected a better quality build, materials and especially workmanship very disappointing.
Richmond American Homes responded:
I'm sorry to hear that. I'll pass your feedback along to our team. If there are any details in particular you'd like me to convey, please feel free to email me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Great Design, Quality of Workmanship and Communication needs a lot of improvement
- Sharath R.
- Verified HomeBuyer
- September 25, 2024
- Brentwood, CA
First and foremost, I have to appreciate the design of the home and community but the rest part like communication on the overall process especially from the loan department and the quality of workmanship and delivery of home needs a hell lot of improvement. During the walk through you can’t identify the minute details but when you start living, notice like uneven application everywhere, dirty finishes, chipped off paint and cabinets and door, careless work in workmanship and uneven floor. But the good part is after warranty service is great and prompt response and takes accountability. Thank ...
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 5
Review
- Christina Louise D.
- Verified HomeBuyer
- September 21, 2024
- Lake Point, UT
We love our new home and we are overall happy in it. The homes and the neighborhood is beautiful and there is plenty of space. It is also very quiet inside the home so even with construction still happening we don’t bear anything when inside. I’m giving three stars because considering how expensive things are, and how experienced Richmond is in building homes, things should be completed by closing and the warranty should be a last option. Instead, Richmond relies on making the buyer file a warranty claim rather than just having everything complete in the first place. If you do need to ...
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Noone respond to the issue.
- Lily Waraluck O.
- Verified HomeBuyer
- September 17, 2024
- Las Vegas, NV
The salesperson in the office was very nice and helpful prior to moving in. However, I found an issue with construction regarding our property. I called the office to check on the warranty and to fix this problem but they never responded back to me. I am very disappointed with the response and still after all this time no one has responded back.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
There were 4 different representatives for Richmond during my process.
- Esther Denise L.
- Verified HomeBuyer
- September 17, 2024
- Stansbury Park, UT
Michelle was the second representative I had. She was fantastic she sent new pictures of the my build every week and updates.i do love my new home!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Living in Loveland
- Susan F.
- Verified HomeBuyer
- September 01, 2024
- Loveland, CO
The homebuying process went smoothly. The quality of the work was sub-par by some of the contractors, i.e. the electricians, painters, and dry wall workers. The foreman promised things fixed at walk through that have not been corrected, and since ignored. I like my home and the neighborhood but was not told about all of the taxes at the location I live.
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
It's okay. It's acceptable.
- Anonymous
- Verified HomeBuyer
- August 09, 2024
- Winchester, VA
I had a lot of moving pieces in my life and needed a house. Richmond American was there to fill that need. Our house is okay. It's an okay starter house. Workmanship is okay. There is some pretty mediocre tile work going down. Otherwise things are functional and overall acceptable. Acceptable is the key. I'm sure you didn't want this review. Maybe stop spamming my email with these requests. This was a reasonable review, I definitely could have submitted worse.
Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Glad to be in but be prepared for frustration.
- Kevin G Young and Ashley M Y.
- Verified HomeBuyer
- August 08, 2024
- Herriman, UT
- Financing deals-felt like they tried to get out of offering to us on a technicality. Very frustrating. - Blue tape- they out it everywhere so it essentially meant nothing. Plenty of imperfections after blue tape - Yard landscaping. They put down mulch with no ground cover. Terrible recipe for weeds. Cheap. - Wouldn’t let us change common sense things. Don’t put down mulch where we are immediately about to put grass. This just makes more work for us. We asked them not to paint the bannister so we could paint it a better color (saves them money saves us time) they said absolutely not. ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 3
New home
- Cody P.
- Verified HomeBuyer
- August 04, 2024
- GOLD CANYON, AZ
At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Quality of Buidling
- Israel S.
- Verified HomeBuyer
- June 28, 2024
- White Bluff, TN
The quality of the overall building is not what I expected. The finishing details did not meet my expectations.
Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Mixed and not so good experience
- Sunny Kumar V.
- Verified HomeBuyer
- June 16, 2024
- Lathrop, CA
THE PRE-SALE EXPERIENCE WAS GOOD AND HIGH QUALITY. HOWEVER ONCE I SIGNED , THINGS FLIPPED AND MY EXPERIENCE WITH THE SALES AGENT AND THE WARRANTY PERSON HAS BEEN SUPER ROUGH. I WILL LIKELY THINK TWICE BUYING WITH RICHMOND AMERICAN AGAIN.
Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Homeowner
- Roberta Lynne B.
- Verified HomeBuyer
- June 14, 2024
- Johnstown, CO
We love the location and floorplan of the home. The process to purchase the home was smooth. For the price of the home, I believe the builder used subpar finishes. No pendant lighting or room lighting other than outlets, no drawers in bathrooms, no backsplash. They've never repaired our slider that has a torn screen. It was on the check list but not corrected. Several items that should have been caught by at least the inspector, we are now waiting to have repaired through the warranty like no cold water in the kitchen. Who checks that? We didn't. Once we moved in, very little ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Multiple issues with the house
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Corona, CA
Multiple issues with the house. Still waiting on builder to fix it.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 5
Responsiveness 2
New Home
- Wendell Eugene M.
- Verified HomeBuyer
- May 30, 2024
- Buckeye, AZ
Something could have been done better.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
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