Richmond American Homes Reviews

Underwhelmed but good enough house. Some cheapness in finishes, appliances/AC unit, materials and installation for cost sitting, cutting corners. Dealings were deceptive or non responsive.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

Signed on at dirt lot. Found out later was quick build. No changes allowed. Builder continually stated to not allow viewing at home could be breach of contract. Though found multiple issues, pointed out. Hopefully fixed. Probably hidden issues, Many neighbors raising concerns about builds related to water, water temp, creaks, cracks, builder repairs, false expectations, false repair orders, sub contractor issues with improper installation or any/appliances or other utilities. None of our appliances were tested prior to purchase date as water/gas wasn't turned on.Now with nee 2024 pricing value of build doesn't make sense probably really 150K less value than reality but 2024 is where we are and hopefully our fixes, modifications and they should have fired their curator as options chosen don't make sense. But our upgrades should improve property value. Richmond American has been around for quite sometime but our neighborhood was rushed. ... More

Having issues with grading of land and concrete

A lot of missing finish part their job. Many mistakes. It looks obviously tried to finish building real quick. Many spots are not perfect compare to other homes. Very disappointed that price i paid. Area, design looks good. But thats it. If its 1-2 or 5 spots r not cleaned finish is okay, But so many things that they built wrong. very very disappointed . But i have no choice. L

the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that was lacking in this build. ... More

For almost half a mil not worth the price and experience

We had issuing plumbing pieces, exterior material. Walls not completely painted, carpeting already fraying and not secure, molding falling off and having to nail or glue back on. For the amount people are paying for these homes it should be better quality and actually still be sturdy and not falling apart in less then a year.

Home plans at Seasons at Green Valley Ranch by Richmond American Homes to be unique and spacious. The community appears to be well-maintained and welcoming, and I would confidently recommend it to our friends for a visit to the sales office and model home. However, there are areas where I believe the builder could make improvements: 1. The Home American Mortgage department could benefit from enhanced communication practices. 2. It would be helpful for the sales office to provide clearer information about layout differences between model homes and actual homes. 3. I recommend that the Construction/Closing department ensures all items are completed before closing. I experienced delays and had to follow up multiple times, even after the home orientation and closing had occurred. ... More

The homes are nice. Still waiting on the 30-day inspection and I’ve been living here for almost four months now. My home was kind of a rush job so things still need fixing.

Overall, I am very happy with the home and with using Fidelity National Title as the title company. They knocked it out the ball park with customer service! I was told by Richmond American that my landscaping would be done in spring time but shortly after closing, landscapers showed up without any notice and I did not appreciate that.

Richmond American has several areas the home buyer has to deal with from sales, design center, electrical company for added options, mortgage company, home insurance company, mortgage department, loan officer, etc. It seems everyone does their own thing and your giving the same information to different people at different times. The process becomes extremely draining. They need one person to gather information who can pass it along. Their computer system constantly sends emails requesting documents to be completed even though the documents were completed and submitted to individuals already. Last but not least, we selected the deluxe upgraded shower in the master bathroom only to find out during the walkthrough that the glass shower door was not installed. We were told it was the responsibility of three different people and then it was put on the buyer that it was not selected in the design center. The assumption was that if you selected the deluxe upgraded shower and you picked the upgraded tile the door would be there. Obviously it was not so now we will have to hire a company to make the door and install it at our expense. Moral of the story, CHECK OUT EVERY DETAIL BEFORE YOU SIGN ON THE DOTTED LINE. Never assume anything. Times have changed drastically. ... More

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More

I love the openness of the floor in lan I picked. The door knobs will all have to be replaced in the next couple of years because they are probably the cheapest and lowest quality on the market. The sliding glass doors are cheaply made, the front door was installed incorrectly so air and light all around the frame. The concrete is so cracked in the garage I will always have problems. The yard is going to cost a fortune to make it enjoyable because of the sod and sod layers doing such a horrific job. Never again will I buy a ‘new build’.

I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.

Josh was fantastic. There were a few hiccups. It wasn't a great experience but it wasn't bad. House is great. Process felt really pushy so it was annoying to have to sort of block that off a bit. Overall Josh was great. Process was mediocre from a customer service perspective. Our home is awesome.

Most of the actual buying facts that we responded to were not correct or they were altered to fit Richmond Homes. We were told we were purchasing our home at 2.99 3.99 4.99, never happened. We put an additional $15,000 dollars down to qualify for all the great rates, but that dismal a difference either. We. Were quoted a price, and interest rate and payment from our sales person. They were not accurate and when we went back to question him he left quite. We had know one to help. Even though it was quoted in print it didn’t seem to matter. Then there is the flooding and poor excavation of our property. If it rains we are flooded out on two sides and our back yard. ... More

Overall the experience was good for the situation we found ourselves in (military moving under tight timeline). Shania in sales was great, and really helped us find the best deal and perfect home. This was complicated by being remote movers, operating in a different timezone. Everything went smooth up until closing/final walkthroughs (really first walkthrough for us). Shania got those appointments sorted and it mostly worked out. Found out during final walkthroughs that inspections were still needed before turning keys over, that left some work to do before moving in (still waiting on it to be done). Being so rushed during the process really feels like we missed stuff and has us worried Richmond is going to ignore us now that we are in the home. Originally we worked with Joe, builder superintendent, he has been great running down issues and getting trades to make repairs. Anytime it's been serious i.e leaking water, inop A/C, no dishwasher, etc, Joe has been responsive and immediate. Seems like after we moved in and request went through warranty department everything stopped. We still have issues waiting to be addressed from the initial walkthrough. I feel like if we just kept the relationship with Joe and not gone through warranty, everything would be completed. During the buying and initial move in process, Joe was super helpful and seemed to generally care about us and our home, look forward to working with him again. We were told there would be another walk through at the 30 day mark. We would really appreciate more info on that and love to schedule it. There are many serious issues we would like to discuss and some small ones. Please respond with further guidance on that. ... More

The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.

The buying experience begin smooth due to a wonderful realtor called Anastasia. Honestly if it wasn’t for her we would have walked away from the purchase a few times. During the process we were promised a few things that couldn’t or they did not want to deliver. We felt like they were just telling us what we wanted to hear so we could move forward with the purchase. The warranty person was great and super helpful, besides telling us what we wanted to hear. Two of the worse experiences came from the construction manager, telling us the backyard would be done in a way and completely changing without telling us (including moving tons of dirty, creating more future work for us). The other and probably the worse experience was the insurance company that they use AHI, a broker made out experience extremely unpleasant. The Broker called Jason, at one point stating that if we wanted to take advantage of the promotion we had to deal with paying more or we could just not take advantage of the promotion. It got so hostile, that I simply suggested to keep it professional and I would continue with the insurance since it was the only way to move forward, very unprofessional. Overall, the experience was ok, and I think they have the potential to improve. However, they should keep they word on what they promise you, and keep a closer eye on their partners (insurance company). ... More

Your sales person was your typical sales person, very nice and friendly in the beginning till I signed on the dotted line. To this date, it does not give me updates on issues happening with services. An example is your shoulder company went bankrupt, she never bothered to contact me to let me know and has been dismissive whenever I have called with questions or issues. Your loan officer pretty much the same as your sales person was not responsive to questions. The manager had to get involved and I was not impressed with the speediness, the loan rate, and communication. Your homeowners insurance guy, same as the previous two. Once he was unable to obtain homeowners insurance for the property, he pretty much just washed his hands and gave me a referral to another company who might be able to help me. I have not been happy or impressed with Richmond American homes. I would never recommend you as a builder to any family or friends. ... More

During the lead up to signing the contract to build, there were often times that were a bit frustrating related to the pricing of the home and different decisions that Richmond made and changes during our lead up to signing. By the time we were ready to sign RA instituted a fee to be able to choose our own options. The alternative was to let Richmond pick our options. When we inquired about pricing for their high medium and low options for their spec homes they couldn’t give us prices. Additionally, they were going to pick all the structural options so we kind of fell between a rock and a hard place. When it came to being able to choose the home we wanted we had to pay a $25,000 premium to get to the point where we could do that. Ultimately once we signed the building process was relatively smooth. There was a hiccup in the design center where a flooring option that was not included in any pictures or discussions we had was included on the final contract and we did not catch it. Once the wrong floor was put in we brought it to the attention of RA. They were slow to respond and when they finally did their answer was to charge me $1200 and delay the closing. If they had handled this and responded earlier in the process we wouldn’t have had to delay closing. I felt like this is an opportunity for Richmond to realize that they played a part in this mistake too. They took no accountability and offered a solution too late. Ultimately, I’m happy with the product we received. I’m happy with the home that we have but the process to getting there was less than perfect and could be improved upon. ... More

It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that no one is perfect, and that there will be defects and things missed here and there, but I would expect that the builder would be prompt about resolving these issues and responding to home owners when they raise concerns. I will gladly edit this review if anyone decides to resolve these issues any time soon. In the meantime, I guess we will keep living in an incomplete home and keep trying to get someone to take action. ... More

The home is okay. There could have been a lot more smarts used when planning the backyards. Why are the homes backyards sloped?? Well because they didn’t want to make the effort to actually level out the backyards & make the homeowners pay extra to have retaining walls built. The builder definitely cut corners on materials and craftsmanship when making these homes.