Richmond American Homes Reviews

As first time home buyers we had heard stories about how difficult buying a home can be. That was not the case with Richmond. They explained the process so well and made each step simple. Grant was always there to answer questions and did an amazing job from start to finish. Erin made getting all the documents we needed to share easy and helped us know what was coming next so we were prepared. If we ever had questions she was quick to respond and easy to work with. We would recommend buying a home through Richmond to anyone!

My realtor and the sales lady Samantha was great. However, the builder was never at any of my walk through. He was not aware of all the issues that I was told would be fixed. The house was just built and the foundation in the garage is cracked up everywhere. They tried to say it’s settlement without looking at it. How would a new house be settling before I moved in? The windows have cracks around them from drywall not done correctly and the paint is wiping off simply by touching it on every corner wall. There is no quarter round so now I have open wood everywhere. They rush building the home and the builder is too busy. ... More

Everything went smoothly. Some things were not taken care and at a few points, felt rushed, but overall, a good experience.

The sales agent Dan was extremely helpful, communicative, and accessible during the pre-purchase process. Once I signed the contract, that completely changed. He took multiple days to respond to questions and didn’t come to the blue tape walkthrough. The construction team at the blue tape walkthrough was an assistant and a guy that was here for a week. The assistant left 30 minutes into the walk because he had a doctors appointment and was unaware of the walkthrough until the morning of. This left me asking questions 5 days from closing that couldn’t be answered by the guy there for a week, and the sales agent nowhere to be found. Upon closing day, 90% of my list was incompleted. The house was not clean, paint all over the floors, dust from drywall touchups all over the floor, and the exterior by hose bibs were splattered with paint. The construction team was clearly spread too thin and my punch list was not a priority. The punch list is still incomplete 30+ days from closing. The sales agent/builder never respond, and there’s no ETA for when my list will be completed. Terrible customer service and follow up. Would not recommend to friends or family. ... More

My experience for my new home was not properly installed heat and cold insulation protecting heat during summer time During heat waves my house reached over 98 degrees if you don’t used air conditioning.I used to live in Stockton I never experienced 98 degrees inside my home even outside with 115 degrees.

To busy to finish houses and do not put in the quality into their work. When trying to get problems fixed, they are impossible to reach.

Great experience, Would recommend

very nice work.professional.iwill do it again

Overall, great experience. This is my first home and Chris throughly walked me through every step and took time to answer all my questions. The home is beautiful and well built

Keith is very well informed, supportive and positive to deal with!

The Sales Personnel is Outstanding! However, the Project Management Unfortunately is Inexperienced, Lack of Pride in the Craft of Building a Home, Lack of Professionalism (No Shows at Appointments, No Sense of Urgency to Correct Issues, Etc.) and No Corrective Plan of Action within Supervisors to Apprehend those employees.

Communication was excellent. Quality of workmanship is very good.

Don’t go without a Realator and don’t believe the salesman John he will say anything just to make a sale and the he will lie and say he never said it. He had us fly from Hawaii for the frame walk and the project superintendent was not ready to do the frame walk because the home wasn’t ready for it. Remember your not to hold them up in anyway but it will never be there fault if they are not ready when they inform you that they will be. As for the quality of the home I would have expected it to have been much better. The drywall in the home is already cracked in one of the door frames by the garage entry, the paint has different shades in the living room , lights in bathrooms and chandeliers, along with light switches are obviously not level. The drywall on the ceiling for pendant lights in kitchen have areas around them that need to be repaired there is also a dirty hand print near one of the pendant lights on the ceiling. There is paint spatter on the flooring throughout the home. It appears that they put little to no effort in cleaning the home prior to us moving in. Also they are still building this community and the don’t seam to pick up there rubbish and it blows into everyone’s yard and you have to pick up their debris on a daily basis. It seems as though they only want pump out the homes as fast as they can with no attention to detail or pride in there workmanship. The workers leave nails and debris in the street. Even the stucco siding has a lot of cracks in it and the home has only been built for approximately 6 weeks. Come on Richmond American I know you can do better if you try and care about your customers or do you only care about sales, these homes are not cheap ours was just over 840,000 $$$. On the positive note we do love the floor plan. ... More

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

During our final walk we had a list of things that were wrong. Only half of them were resolved. Head contractor didn’t seem to care about the issues that were not fixed. We were unable to get a hold of him after that day. We had to contact home warranty people to have someone else come over and fix some issues. Shouldn’t the final acceptance form half to be signed and the customer satisfied before you release the home?? This never happened. To this day we have never signed off the final walk paperwork. Terrible!

Very easy buying experience. Very fast!

A lot of issue I wish I can explain it

Our first time purchasing a brand new home and it was an okay experience the sales guy was not much help he mislead us in a few ways not very helpful. The head builder guy you contact for issues superintendent was completely worthless and he would ignore our issues had to get the higher ups involved!. Finally they are coming out to fix some issues but still waiting on others to get resolved.

Overall price and layout of the place wasn't bad. Only major issue is drywall, paint and uneven walls seems to be pretty bad. Even stuff that I had marked on the walkthrough before purchasing the home they had attempted to fix but still did a poor job.

I recently purchased a home with Richmond, and overall, my experience was good. I would like to specifically highlight Henry, who was exceptional throughout the process. His professionalism, attentiveness, and dedication made a significant difference. Dealing with underwriters is often a challenging part of the home-buying process, but I found it to be relatively manageable. Henry was always there to guide me and answer any questions, ensuring that everything went smoothly. In conclusion, my home-buying experience with Richmond was positive, thanks in large part to Henry's outstanding support. I would recommend Richmond to anyone looking to buy a home. --- ... More

Richmond took great care of us and really cared about the product they were selling. Any of the few issues were addressed quickly and eh house is really well built. Very happy with the home and the building process.

Best decision I made for my kids & myself, in love with our home, everything is breathtaking.

Richmond staff were professional, helpful and courteous

Muy mala experiencia todo mal construido y defectuoso. Y muchas mentiras por parte de los vendedores le dicen muchas mentiras a los cliente solo por vender y ganar su comisión deberían de darle salió para que mientan . Y me dijeron que mi casa iba hacer igualita a la casa modelo y nada totalmente diferente . Muchas cosas no me gustan también me digerían que el terreno iba hacer más grande y nada pero voy agarrar un abodago por que tengo pruebas mensaje donde me disen las medidas del terrero y no es verdad

They helped me so much and making sure we got our home. They are very friendly and professional.