Richmond American Homes Reviews

Walked through the model home and inquired about options, minor changes and or possible upgrades. I was informed that upgrades / changes were no longer available. So I verbally confirmed that the model home that we were observing was the home that we would be purchasing. Upon our walk through I identified that we were missing 2 electrical outlets in the pantry and master bedroom. I was informed by the general contractor that we should have those plugs. I was later informed that it was not on the electrical plans. I spoke with a number of representatives in finding a resolution in getting what I paid for to match what I looked at for purchase. I was informed that buried in that 76 page contract was a clause that declares that it didn’t matter what the model home looked like, it did not have to include the same basic features. I explained that it was misleading to show basic home features that you would believe to be part of the structure to then find out that none of what you looked at was a guarantee. I offered to provide the materials to have 2 plugs installed. It was denied. What could have taken an hour of labor to resolve was not worth it to Richmond Homes. I was further informed that if I had it done on my own then that would nullify the electrical warranty on the home. It was also identified on both walk through’s that we had standing water in and around the home. We were informed on both walk through’s that this would be addressed. We also discovered that the master bedroom door would not latch as it was improperly aligned along with a couple of other minor things. Richmond homes stated that these items would be taken care of and addressed. It is now almost a month into the home and they have not been fixed. I have attempted to call the vice president directly using the phone number on the email. Nobody answers and the voice message says that nobody is available to answer and try back later. The voicemail does not even have a message that identifies the number of Richmond Homes. I like my home overall and it was sad that these items could of been taken care of with very little expense. Richmond Homes only cares about stuffing a couple hundred of extra dollars into its pocket instead of customer satisfaction. Unfortunately customer service does not exist with Richmond Homes. ... More

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

There is no customer service or help with anything after u close. Need a 30 day walk through for warranty and have had no contact with any about this and no one returns phone calls.

It is a nice home that meets our needs. The sales agent was untruthful which was unfortunate The many issues with the home have not been addressed with the exception of the lack of electricity in two rooms

Our builders representative was not responsive or helpful. Several time requests for information were ignored or delayed.

do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything

The complete unwillingness to actually work with a buyer to get what they want is utterly astounding. Even on issues that would be a simple change they wouldn’t budge. The subs they use are either discount workers or brand new and don’t know the job. Found too many issues to list. As a previous framer and trim carpenter myself I would’ve never signed off on the work I’ve seen. The super is a nice guy but doesn’t ever actually get any of the repairs done. Buyers remorse!

What should have been a pleasant experience has been anything but. Closing was pushed back a month after the initial walkthrough and at final walkthrough several items had not been addressed. We have been in the house for more than a month and are still waiting for items to be corrected that must now go through a warranty company as it is past the closing date. The quality of the workmanship is not up to par. It seems as if there was a premium placed on finishing the work, not on the workmanship

They did not repair what they supposed to and did not do the best job on what they did repair.

The Forman/supervisor was great during our final walkthrough. Now for the package I was told when I signed the paperwork in Oct that I would get the vanity/cabinet in the master bathroom. Towards the end of the build, I noticed they put up some ugly shelving across from the toilet and not the vanity/ counter. The sales person said that the packages were changed and instead of picking out the items we want it was one Package with color flooring and no upgrades. Which really sucked because I loved that vanity in the Larmar in the bathroom. And Richmond American would not work with me. I will never buy a Richmond American home again. ... More

We have been absolutely disappointed with this company. We have never had a construction company have not care or their product or it’s finished homes. The outside of the house has so many touch ups that needed to be done. There are so many nail holes that were not covered properly, ,as the inside do too! The cabinets were not finished at the corners, the fans are constantly on and off at all times of the day and night. The furnace makes a loud noise when it comes on and off. The ac unit does the same noise. We have beer asked to check the filters we did that doesn’t have anything to do with the noise. I’m so sad the company doesn’t care who there contractors are, because we love the layout of our house and the design. We wished the contractors had taken care of the details to make sure we were happy with our house. ... More

Buying an expensive home you expect it to be well put together and good quality. However, since moving in we have found so many problems and some that can not be fixed. We are hoping they will be fixed in the upcoming weeks, however, when buying a new home (especially one that’s priced so high) you shouldn’t need to have a lot of things replaced/fixed.

Fools plans a well thought out maximizing square footage. But builder will delayed fixing build problems and extremely poor response to fixing issue.

Michelle was Richmond Americans sales rep and I was her first sell and you could tell. Anytime we asked to see the house she would schedule an appointment get to the house and give us a 5 minute time limit say she needs to get on to her next appointment and did the exact same thing day of closing. Day of tape walk through it went good lots of paint and drywall errors Mike was great, the final walk through a week later come back and the paint is done but with different paint ex. the walls that are flat paint were touched up with satin, they painters got paint all along the carpet and were supposed to return and a month later still haven’t. Mike had said he was going to finish working on unfinished items and then never got around to it. Electricity is messed up that when fans where installed in front bedroom and bedrooms up stairs it will turn 1 on up stairs and 1 downstairs the either both work or both don’t. Outlets are crap the majority your unable to plug anything into them. In one of the rooms up stairs if you plug anything in the outlet all the electricity goes out up stairs. ... More

If you want details please call.

Good plans! Workmanship is poor. And supervision of construction. Very poor. I still have issues that I need to now try to get fixed on my time. I’ll be by the grace of God to get these things done. Not to mention some of the main construction there’s issues. I still may have to take things up to the Better Business Bureau.

We did not go through the customizing so cannot speak to that. However, our experience throughout the purchase and after has been sad. We paid for an outside inspection, highly recommended, and had a huge report on a new home. The first site guy was terrible to work with then we got Chad. He helped move the process along but there were still a bunch of items that were never done properly before our close. Still waiting on cabinet repairs (3 months later) and it took a full on fight to use our "warranty" to fix a gas leak at the range. I would not recommend friends or family to use this builder at this time. ... More

Tried contacting Homewaranty for issue with pin holes in the floor grouting all over my new home, I acknowledge of being a Holiday weeks and was given 10 working days for replies until up to date. No respond from the Honewaranty and we're unable to properly moved my furniture until the grout problems is resolved.. POOR RESPONS FROM RICHMOND AMERICAN TO RESOLVE THIS ISSUES.. Also after 5 days of occupying my homes without my furnitures the AC system went down with issues with the equipment. REPRESENTATIVE I TALK WITH TRY TO BLAME ME FOR THE PROBLEM SHE SAYS THAT BECAUSE INFAILED TO CHANGE THE AC FILTERS,WICH I WAS TOLD BY THE PROPERTY MANAGER TO REPLACE IT 1 TO 2 MONTHS AFTER WE MOVED IN JUST FOR PRECAUTIONS.. STILL WAITING FOR RESPONS.. ... More

The overall financial part of buying was good. We put 5% down to start construction and did not need to pay anything more until closing, the time it took to complete the build ended up at what was originally scheduled. I feel the value of the house and land is good for the price paid. The quality of workmanship is very poor from the things I can see with my eyes. The drywall finishing is very substandard along with the interior/exterior painting. I had the idea that when you take possession of a newly built house it would be like a new car, everything sparkly, clean, nothing to do but enjoy it. Not the case with our house, although things have slowly been taken care of that were on the builders ‘To Do List’, we still have paining to be done, a dented dishwasher, missing door strike plates. ... More

Took longer than it should have to be able to close on the house as repairs were not done in a timely manner and we were lied to about some of the repairs being completed. My inspector found water damage 3 to 4 inches high on all of the kitchen cabinets. The superintendent Gilbert continued to say there was not a flood in the kitchen. Even after I brought a moisture meter that showed the cabinets were 30% wet. I asked for a water restoration team to come and inspect the cabinets and walls as I have dealt with these issues in my previous employment. I had to get Rich our sales associate involved and his supervisor as I told them I would not close until the walls and cabinets were inspected for mold. Sales associate said if the old superintendent was still with the company he would have already taken care of this. Took a week to get them to bring in Serv-Pro who found mold behind two of the walls, and they had to remove cabinets drywall and insulation. Afterwards then they ordered two new cabinets and kick plates for the others. When my inspector returned several of the items on the list that Gilbert said were done were NOT done. After asking the sales associate if I needed to hire an attorney to get the repairs done, they came and made the repairs and ordered new screen doors. The screen doors were supposed to be installed the middle of November. My realtor has been inquiring about the screen doors and consistently received the response waiting on the contractor. Gilbert’s supervisor got involved today and the doors should be here tomorrow. The lack of motivation on Gilberts part and always blaming the contractor is unacceptable. If he worked for me, he would have been terminated especially over the water damage issues. After moving in I submitted a warranty claim as the rear manual RV garage door only opens up 6ft; the 6 foot cinder block wall between our house and the neighbors wobbles and is ready to fall over; front door does not close properly; bathroom counter top has numerous scratches; and no caulk around the bathroom tub. Received a reply email saying they were backlogged but eventually the repairs would be made. Hopefully the wall does not fall over while we are waiting and injures one of our pets. Both my realtor and my inspector said Gilbert was rude and defensive when they asked him about items that were found wrong. I gave him the benefit of the doubt until he lied to me saying the items were fixed and they were not. Time for a new superintendent! ... More

I recently purchased a home from Richmond American Homes and wanted to share my overall experience. On the positive side, the home is well-designed, and the construction quality is generally good. However, my overall rating falls at a B due to a few notable concerns. One significant aspect is the lack of attention to detail during the construction process. This has required assertiveness on my part to address and have issues remedied. While the customer service from Richmond American Homes is responsive, it could benefit from more proactive problem-solving. Setting average expectations throughout the home buying process proved crucial. It's advisable to be prepared for occasional disappointments and exercise assertiveness in communicating concerns. In summary, Richmond American Homes offers a decent product, but improvements in attention to detail during construction and customer service responsiveness would significantly enhance the overall experience. ... More

Beware - the builder doesn’t address any of the items flagged nor conduct cleaning, based on your first walk through. The build looks NOTHING like the model. The model has way more amenities than what the builder provides. Construction workers leave trash all over and the builders just build right on top of it instead of picking up the garbage. Cheaper carpet, less cabinets, less lighting, cheaper grass laid out on all lawn areas (should have been St. Augustine, per my closing document), no backyard irrigation system. In addition, no one teaches you how to use your water heater, how the fire detectors work together, how to properly set the irrigation system and you have to pay for a permit for every single thing, including replacing the cheap landscape installed! The only good thing was my sales agent. This house is not a smart home. ... More

Where do I start? On my escrow closing day, I got 4 remote controls for 2 garages. 2 worked and the other 2 did not work. I immediately notified the sales office, who assured me someone would be by to rectify that issue. Over a month later, still have not seen anyone at my door to rectify the issue. This needs to be remedied. During the final walk through I noticed 30-40 scuff marks on the primary bath shower floor. Gustavo assured me it was part of the pattern. I have the design book, there are no black marks in the primary shower tile. This needs to be remedied. Why put a tankless water heater in a 2800+ sq ft house that doesn't have a recirculating pump? No hot water on the one side of the house. I had to replace it for $2000 so that I could get hot water in my kitchen and the multi-gen suite. The top drawer in the primary bath has to be pulled out with a lot of force. It also does not slow-close like all the other drawers in the house. This needs to be remedied. The top row of tile in the primary bath has a broken tile. This needs to be remedied. Multiple bathroom faucets are loose and move around a lot. This needs to be remedied. The front yard landscaping was crap from the start. Still is. I will have to pay to have that fixed. The toilets are cheap. I will be replacing them (3 of them). The "free" washer and dryer may have been GE, but they were the bottom of the barrel for sure. I had to replace them. The garbage disposal had screws and paint in it when we did the final walk through. While my plumber was installing a loop for the circulating pump, water began to leak from the garbage disposal. The upper ring was not secured on the garbage disposal. The electricity in the kitchen and multi-gen suite have tripped off several times. I get bit (by electricity) multiple times a day in the house. There is a ground/neutral issue in this house and when my house burns down, I will hold Richmond American Homes responsible. The driveway lip is cracked and broken. Gustavo told me to put on a request to have it fixed. This is what I have found in just 35 days. I cannot imagine what waits for me going forward. Leah in the Sales Office was great to work with while I was purchasing the home. ... More

The construction supervisor did not handle the issues appropriately or in a timely manner. Full of excuses and knows the issues but showed little care to resolve appropriately.

The craftsmanship for my home was not up to par. So many cosmetic issues so far and little things that should not fly by an assistant super intendant. They are going to work on fixing the issues but that is now time I have to spend being around for the lack of work that should have been done the first time or after the first walk. Rather sad to see this kind of work get breezed over just because the houses are going up so fast.