Richmond American Homes Reviews

I have had to loose four days of work and Im still counting because not all the work was done in a workmanship like manner (it was all subpar). I have photos if you would like. From day one...my yard was completely trashed, I had no hot water, the air was not working, the refrigerator was leaking heavily (they came out twice to fix it). The microwave was installed wrong and it is still not working properly (the vent is not working, this will be the 3rd trip and another day lost at work for me). The materials were bad. My front door had severe damage and had to be replace along with the casing/frame to my pantry door. Nate (warranty guy) looked at the Roof from the front and he has some concerns. The plumbing under the sink was not hooked up properly and I had a water leak and it has cause damage now that needs to be fixed. The dish washer was not installed properly, Sam has tried to fix that twice. The subcontractors tracked cement all over my drive way, garage, entry way and back patio. ugh! The sub contractor installed my down stair light/mirror/sink incorrectly, they had it pinned against the wall instead of centered. I have had a problem with every appliance. Im afraid to run my dishwasher. I have photos of all these things and the long laundry list of things I had problems with from DAY ONE and its still on going. I just discovered my screen sliding door does not lock. I will be rating Richmond on Yelp. I try to be as patient as possible, but I will never get my days lost at work back. Im very devastated about my experience. ... More

Lack of communication, lack of professionalism, they lied straight to my face. I opted to upgrade to the finished garage and they forgot to finish my garage walls after I pointed it out during our walkthrough they rushed the job and the quality was horrible. They painted around everything that was already mounted on the walls and just looked horrible so I had to ask them to fix it again. They said they had someone come out and clean the windows and they never did. The windows were a mess with caulking all over them. I pointed it out and they never came back to clean them. Very unhappy but it was too late to walk away ... More

Beware be ready for a cheapest paper quality home, forget the new home feeling and start learning to beg with builders team! None of the work is completed and now we have to be on hook to constant chasing builder teams, almost all points of the home including outside and inside are just cheap very hasty job and feels like I just bought a home from Dollar Store but paid premium as new home!

Would not recommend

Not only were there delays along the way, the whole process was extremely unprofessional. Our inspector found two leaks prior to closing and they were less than accommodating. The first walk through was put on us as homeowners to point out deficiencies (which 30 days after closing 90% of the list has not even been discussed). Upon moving in we noticed a THIRD leak which was blamed on everything else and it took 3 plumbers to come in to identify and remedy the problem. Sewage came INTO our house from the toilet they left unattached AND we found roofing screws in our drain. Warranty said they "do not cover clogs" so this was put on us as homeowners. Our floors are currently tore up with hopes to be completed before the end of the month. These are only a few of the major concerns with our build with Richmond Homes. ... More

work was done horrible repairs times are slow and everyone blaming everyone else the repair swere done poorly