Richmond American Homes Reviews

Selena the sales agent was very knowledgeable and very helpful with the buying process she made it very easy and put all my worries aside

The sales gril take my calls and answers my questions all the time and provide all the help I need

The experience with the sales person Zack was great and with all others during the purchase process! Now that we are in not so good sent work order for things that needed to be fixed and have not been contacted yet! We need some major things fixed like a pipe in our roof that just goes into the attic but connected to nothing. I can see light around my front door, garage door into house does not latch properly as other doors have same issue. We have a trusses in the attic that is cracked etc. sure would like these things fixed. Also if you want an independent inspection done make sure you set it up with plenty of time at least 3 to 4 weeks so they can do all their checks on the inspector. I hope to get all problems fixed soon. ... More

The whole buying exercise was very informative and extensive especially on documentation and follow up. Since we had a good realtor who understood our requirements it was easier to engage with Richmond staff and the overall experience was good. There was good collaboration between Richmond staff especially Morgan, Chris and Jennifer. Otherwise I would recommend other potential homebuyers to consider Richmond American homes

The staff was always available and very supportive and helpful.

Paid the house in a premium price but they have not let us pick the materials of choice because they said it is already pre selected. We just have no choice because we are buying for the location and schools. Quality is okay, they always rush you to close instead entertain or ask you about concerns or what not. Overall. They are just okay. Typical builder that prioritize business over customer satisfaction

Catherine was great and helped us navigate the complex buying experience

CJ was the only one who took care of business properly

I have been in my home for one month and have multiple issues. I had a major roof leak, which has been a fight and has not been complete. The soil surrounding the home is so bad and was not compacted that every estimate for landscaping has mentioned to complete the yard adequately, that I would need to put in about 15k worth of dirt before doing any landscaping. The recent rains have caused major movement in cement and my driveway is already heaving. The cement in my backyard cracks more and more every day. Walk through items on day of closing are yet to be looked at. Carpet is coming up, doors do not close properly or will not open unless you yank on them. The flooring is coming up in the living room. The dishwasher is already broken. Trim is coming off. The track for the rolling trash can receptacle is not functioning properly. There is a giant chip in the new cabinets. There was never a construction clean complete - paint and blemishes throughout. The stone is falling off the front of the house.......all warranty issues that were being brought to the attention of the local warranty agent, Rada - who is apparently the "bod cop" of the organization as she was rude and unprofessional...in regard to the roof leak she said "I don't care - I will stop all repairs" - when I objected to them sending a worker to complete the work who had no idea what was supposed to be done and could not speak English and was asking the occupants what he was supposed to do via a google translator. Considering water was dripping through the light fixture - I thought it was important to have the electrician do a thorough job and not ask the owners how to do electrical work. As I stated earlier Rada added insult to injury by being rude and unprofessional and hanging up on me. The saving grace of this community is Teran and the trades supervisor Luke. They have been so kind and have done as much as they possibly can to support me during this a very stressful time - which should not occur with a brand-new home. Hoping for the best - but truly expecing the worst. ... More

the office staff sucks useless but the in field people made up for with great service / I think he name is Denny

Overall, I had a great experience with Richmond homes. The closing process was a little clunky and it seemed as soon as I sent in documents I requested more documents were requested. It would’ve been nice to have a checklist of every document required for closing so that I could just turn everything in at once. Other than that things went well

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

I walked the home with our sales associate Beverly and our realtor and immediately fell in love with the layout. The home was at the top of our price point, but had everything we were hoping to find in a home. Beverly and our build team updated us each week on the progress (we were living out of state) with pictures and information about what was being done at that time. During our orientation, everything was explained in thorough detail to us, and great advice was given to help us take care of our brand new home. The fixtures and included appliances aren’t great quality, but they get the job done for the time being. Overall, we are happy we bought our Richmond American home and are excited to add our personal touches to it. ... More

Karyn was great at helping is select our home, took care of any questions and helped with the buying process.

All the items identified in our inspection were not addressed. I don’t believe any of them other than very easy paint blemishes were fixed before closing. None of our appliances were connected except the dishwasher and stove. My backyard washed away on the first rain after we moved in.

Ba .the home so great.i like it

There was no one present for walkthrough or closing. We were alone. We had a great sales associate initially but when she left , the experience became worse. We felt alone and w had to constantly follow up on the process. Items in the home are still not complete. I would not recommend Richmond to anyone.

Easily the worst home I’ve ever purchased. From quality of materials, craftsmanship, and customer service. Buy elsewhere.

Our experience in richmond american is great! As a first time home buyers they provided us great time, options and informations that we needed in buying a house. The salesman that assisted us was HENRY, he is one of the best, he is so accommodating and welcoming. So willing to answers all our concerns and inquiries, assisted us all through out the process. The builder was nice and walk us through the house orientation and made few corrections only. Over all experience was great. We love our house we love everything in it! Thank you richmond!

Very good and very helpful

So far everything has been great! Stacey our realtor was amazing! Hector has been great too. Although we are still waiting for things that the builders didn’t fix before we moved in.

We are completely pleased with the workmanship of our new home. However, we were not satisfied with our Richmond American agent. This individual was not forthcoming with the process and changing information. We would get information from our lender before we would the Richmond agent.

The builder used cheap materials in building this home, workmanship is really bad. i expected more for the amount that i paid for this house.

Horrible from start to finish! Everything was wrong and communication was poor never will I ever buy or recommend a Richmond American home.

We purchased this move in ready home as part of a 1031 exchange. From the sales person, superintendent, and warranty contact they all did an exceptional job in communicating and exceeding expectations. They did a great job in inspecting and correcting any workmanship that had to be touched up.