Richmond American Homes Reviews

Builder and sales excellent. Title good/very good. Mortgage - POOR

The time line for closing changed 3 times. That cost me extra money for temporary housing.

We love our home. The preferred lender was really great. I feel like the builder agent could have communicated a bit better. It caused a delay of a few months and we had to spend several thousand on an apartment. They wouldn't sell us the lot we wanted because our down payment was contingent on selling our house. We went under contract for a different lot being very clear we intended to transfer to the lot we wanted if it was still available. The home we wanted was supposed to be finished late September/early Oct. But once we went under contract for the lot we didn't want, they stopped working on the house we wanted and rushed to finish the house we put a deposit on. We sold our house, did everything to transfer the paperwork to the original lot we wanted only to find out that now it wouldn't be done until mid December. Kind of threw a wrench in Christmas. The builder also didn't notify us that the house was built 10' further back than the plot map showed until we were under contract. This makes the backyard very small, but we've come to appreciate that we have a view out our side windows whereas everyone else has a view of their neighbors' windows. That's all just some feedback. All of the above will be just a silly memory in a few years. Just odd that they'd stop construction on a house that had a buyer to focus on building a house we told them we weren't interested in. Overall we're very VERY happy and the warranty people, especially Trudy are absolutely phenomenal and fantastic to work with. ... More

Interior paint is the worst quality of paint I have ever seen in any house, let alone a new house. Very inflexible seller on walk through times and warranty doesn’t cover things one might think it does. It was probably a mistake to pay extra for add ons as I don’t like the GE washer but blinds very nice and installed nicely and the refrigerator was exactly what I wanted. Enjoy the house and I hope it is a long term purchase. Nice realtor and head construction person did extra to help me as I lived and work hours from where the purchase was.

We moved in the new house about 45 days ago and I still have blue tapes everywhere and things that have not been fixed or done from the final walkthrough. Everyday I am discovering new things and the response takes a while to get things fixed here.

After the final walk thru we had 8 items to fix. No one came back to do the work. We had to fix the items ourselves.

Sales people were great…ever other part of the buying experience was not good.

Josh was fantastic. There were a few hiccups. It wasn't a great experience but it wasn't bad. House is great. Process felt really pushy so it was annoying to have to sort of block that off a bit. Overall Josh was great. Process was mediocre from a customer service perspective. Our home is awesome.

Most of the actual buying facts that we responded to were not correct or they were altered to fit Richmond Homes. We were told we were purchasing our home at 2.99 3.99 4.99, never happened. We put an additional $15,000 dollars down to qualify for all the great rates, but that dismal a difference either. We. Were quoted a price, and interest rate and payment from our sales person. They were not accurate and when we went back to question him he left quite. We had know one to help. Even though it was quoted in print it didn’t seem to matter. Then there is the flooding and poor excavation of our property. If it rains we are flooded out on two sides and our back yard. ... More

Overall the experience was good for the situation we found ourselves in (military moving under tight timeline). Shania in sales was great, and really helped us find the best deal and perfect home. This was complicated by being remote movers, operating in a different timezone. Everything went smooth up until closing/final walkthroughs (really first walkthrough for us). Shania got those appointments sorted and it mostly worked out. Found out during final walkthroughs that inspections were still needed before turning keys over, that left some work to do before moving in (still waiting on it to be done). Being so rushed during the process really feels like we missed stuff and has us worried Richmond is going to ignore us now that we are in the home. Originally we worked with Joe, builder superintendent, he has been great running down issues and getting trades to make repairs. Anytime it's been serious i.e leaking water, inop A/C, no dishwasher, etc, Joe has been responsive and immediate. Seems like after we moved in and request went through warranty department everything stopped. We still have issues waiting to be addressed from the initial walkthrough. I feel like if we just kept the relationship with Joe and not gone through warranty, everything would be completed. During the buying and initial move in process, Joe was super helpful and seemed to generally care about us and our home, look forward to working with him again. We were told there would be another walk through at the 30 day mark. We would really appreciate more info on that and love to schedule it. There are many serious issues we would like to discuss and some small ones. Please respond with further guidance on that. ... More

Jessi was the our sales rep. She was fantastic. She answered all of our questions and concerns quickly and responsively, both with sub contractors and our loan reps. James was a great help as a project manager. He took care of seeing that all our concerns regarding the structure were handled quickly and correctly.

The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.

Susan, the community representative, was amazing with providing information and timely responses. We actually looked at 2 communities with her and our realtor. We chose to finance through the builder taking advantage of their interest rate incentive. That process was a little stressful, but once we found the right representative, the issues at hand were quickly resolved. All in all, we are happy with our purchase and the craftsmanship of the house.

We love the look of our home minus some interior finish workmanship on the inside. I’m sure it’s not normal for Richmond but we were blessed with a poor quality trim person on our house (Wasn’t good with corner work). Seemed as if they hurried to much in the final phase and quality dropped in the last days of finishing. Issues w/ mail not being able to be delivered, Internet service still not available w/ the company servicing our new neighborhood and zip code discrepancies. Seems as if they rushed to get the homes sold and weren’t quite ready. The sales office and builders/foreman are great to work with. ... More

The home has high quality finishes and features. (Quartz counters, 2 a/c units, tankless water heater, paver driveway, double gates for yard, sherwin williams paint). My sales person was lazy. Handed me her master keys, no explanation or details. That is, when you could find her. Often I would go to the sales office and remnants of her were there - phone, purse, but her? No. I think she was fired, justifiably, before my close. Construction supervisor emailed saying I’d get weekly updates on the progress of the build. Got one in six weeks. If you asked him 3 questions, he answered one. So you had to follow up. He’s likely delegated some things, but not to a great worker… Construction supervisor has an assistant guy. Assistant guy gave incorrect information at walkthrough. Forgot to do our 30 day review. He’s newly hired and easily frazzled it seems. The house is great. The people are bla. Thank goodness I was local. I checked on my house myself. If this was an out of state purchase I’d have been furious. But I’m moved in now. The buying process is brief in the cycle of home ownership. So don’t let my review deter you. I just think Richmond needs better service. They build a great home! ... More

Dave has his hands full as the superintendent. He is on top of issues as well as his assistant Chris. The main issue is poor quality work done by contractors who obviously don't care about their work product. It seems they rush to get the homes put together and cut out quality over quantity. The employees of Richmond are always helpful and care about their service. I would not buy a new home again if this is the acceptable practice for contractors.

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.

The whole process with Richmond American homes (and all the sister companies you have to work with) was pretty stressful. A lot of different people communicating with you and telling you different things. A lot of “this needs to be submitted by ——- or you could lose out on incentives” and they tell you that on a Saturday evening and say it’s due Sunday afternoon when everything is closed during the time you need to have it submitted. The fact that you need to use their sister companies to get the incentives but then sell your mortgage to a different company before you even makeyour first payment, is annoying. So far (it’s been almost a month) the house is great, no major issues, a few smaller issues and getting those handled can be a frustrating process. A few people that we worked with were very helpful and kind and some just made things stressful and confusing. So we love the house but likely would not do it again. ... More

Rushed through orientation and walk through. Agreed to do things and didn't. Learning much of the information he shared was inaccurate, so trust factor on remaining is at a low. Had an issue with the Garage door and when repairman came indicated hinges just needed oiled, but Contract Supervisor didn't know this? Basically he ruined an otherwise great experience with poor customer service.

Overall our experience has been positive. This positive experience was driven by David, Carl and Austin. My initial support system was very lack and almost deterred us from buying but the crew of gentlemen came in and showed us otherwise.

The home that we purchased is already built and too many issues we are dealing with and it’s been a month since we moved in. A/C was not working, had to call the maintenance to repair after 2 days of moving i , water leaking from the roof, scratches in the window.

Honestly the quality of the home mostly seems to be poor. The craftsmanship shows plenty of cut corners. We were lied about a free fence being installed in our backyard and then were quoted over $1000 by Richmond’s fence contractor. The air conditioner has yet to be installed 2 months after moving in and the installers of the HVAC system did a pathetic job. There are some nice features of the home but for the most part it’s clear this company is only after money and have no regard for the homeowner. Fortunately the superintendent of our community has always been helpful.

Our experience with Richmond American was mixed. The trust level and interaction with a offsite sales representative was poor, but the follow up with the construction supervisor was excellent. The quality is what is to be expected with a starter type home.

The buying experience begin smooth due to a wonderful realtor called Anastasia. Honestly if it wasn’t for her we would have walked away from the purchase a few times. During the process we were promised a few things that couldn’t or they did not want to deliver. We felt like they were just telling us what we wanted to hear so we could move forward with the purchase. The warranty person was great and super helpful, besides telling us what we wanted to hear. Two of the worse experiences came from the construction manager, telling us the backyard would be done in a way and completely changing without telling us (including moving tons of dirty, creating more future work for us). The other and probably the worse experience was the insurance company that they use AHI, a broker made out experience extremely unpleasant. The Broker called Jason, at one point stating that if we wanted to take advantage of the promotion we had to deal with paying more or we could just not take advantage of the promotion. It got so hostile, that I simply suggested to keep it professional and I would continue with the insurance since it was the only way to move forward, very unprofessional. Overall, the experience was ok, and I think they have the potential to improve. However, they should keep they word on what they promise you, and keep a closer eye on their partners (insurance company). ... More

Sales person in office lied to us from the start which forced us to purchase the home we bought which wasn't our preferred location by telling us many many people had offers on the model home with the same floor plan, as they had accepted an offer on the model & had back up offers. Come to find out it was a lie as even a month later once we moved in, then two months later the model home is still for sale.