Richmond American Homes Reviews

We love our new home and we are overall happy in it. The homes and the neighborhood is beautiful and there is plenty of space. It is also very quiet inside the home so even with construction still happening we don’t bear anything when inside. I’m giving three stars because considering how expensive things are, and how experienced Richmond is in building homes, things should be completed by closing and the warranty should be a last option. Instead, Richmond relies on making the buyer file a warranty claim rather than just having everything complete in the first place. If you do need to file a warranty claim you will have to wait 30-45 days before you can even get that process started. ... More

The salesperson in the office was very nice and helpful prior to moving in. However, I found an issue with construction regarding our property. I called the office to check on the warranty and to fix this problem but they never responded back to me. I am very disappointed with the response and still after all this time no one has responded back.

Michelle was the second representative I had. She was fantastic she sent new pictures of the my build every week and updates.i do love my new home!

Underwhelmed but good enough house. Some cheapness in finishes, appliances/AC unit, materials and installation for cost sitting, cutting corners. Dealings were deceptive or non responsive.

We were most disappointed with the spec only process. We were not allowed to pick anything for design or finishes. We were also disappointed when we were told we had a specific lot to find out a new agent to the development sold it to someone else when our agent wasn’t there. We were told we would be updated through email weekly on the progress of the build. We never received an update until the pre-closing walkthrough.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

Signed on at dirt lot. Found out later was quick build. No changes allowed. Builder continually stated to not allow viewing at home could be breach of contract. Though found multiple issues, pointed out. Hopefully fixed. Probably hidden issues, Many neighbors raising concerns about builds related to water, water temp, creaks, cracks, builder repairs, false expectations, false repair orders, sub contractor issues with improper installation or any/appliances or other utilities. None of our appliances were tested prior to purchase date as water/gas wasn't turned on.Now with nee 2024 pricing value of build doesn't make sense probably really 150K less value than reality but 2024 is where we are and hopefully our fixes, modifications and they should have fired their curator as options chosen don't make sense. But our upgrades should improve property value. Richmond American has been around for quite sometime but our neighborhood was rushed. ... More

The homebuying process went smoothly. The quality of the work was sub-par by some of the contractors, i.e. the electricians, painters, and dry wall workers. The foreman promised things fixed at walk through that have not been corrected, and since ignored. I like my home and the neighborhood but was not told about all of the taxes at the location I live.

Overall we love our new home, the design , space and flooring are the best. We did not like the fact the loan company did 3 separate credit inquires within 6 months. This greatly decreased my credit score. I did not also like the fact that we had to call several times for your company to fix a broken tile and fill up a hole next the water and gas meters.

Having issues with grading of land and concrete

I had a lot of moving pieces in my life and needed a house. Richmond American was there to fill that need. Our house is okay. It's an okay starter house. Workmanship is okay. There is some pretty mediocre tile work going down. Otherwise things are functional and overall acceptable. Acceptable is the key. I'm sure you didn't want this review. Maybe stop spamming my email with these requests. This was a reasonable review, I definitely could have submitted worse.

- Financing deals-felt like they tried to get out of offering to us on a technicality. Very frustrating. - Blue tape- they out it everywhere so it essentially meant nothing. Plenty of imperfections after blue tape - Yard landscaping. They put down mulch with no ground cover. Terrible recipe for weeds. Cheap. - Wouldn’t let us change common sense things. Don’t put down mulch where we are immediately about to put grass. This just makes more work for us. We asked them not to paint the bannister so we could paint it a better color (saves them money saves us time) they said absolutely not. - The in house financing has zero customer service. I had to micromanage the process. They never had answers for me about rates and deals. Darrell was specifically hard to work with. We had the go find another house and threaten to walk on our earnest money to get the rate deals that Richmond was literally advertising on their website. They tried to screw us on a technicality when they told us in the sales office that we could get those rate deals. - Selling our current house at their pre-determined price is LUDICROUS. They clearly want a choke hold on every part of the deal. They didn’t care about our best interest. They wanted to protect their deal. We almost left 30k on the table if we had sold without getting an appraisal first. - The title company was fantastic. - The house was great and we love the space and price. - The rate deals were the only reason we were willing to buy. Keep these. - Melissa was great to work with but lacked the authority to make and inform on key decisions. Rate deals, negotiate price, etc. - sprinkler controller outside. Wires exposed to elements etc. - the bulbs flicker whenever appliances run - it’s because of cheap light bulbs. The electrician that Richmond sent out to tell us we just bought a cheap house showed up 1.5 hours late just to tell me to screw off and I have to buy new bulbs. He did it nicely but huge waste of time - they forgot to finish the two tone paint and paid us at closing to prevent a delay. 4 months in the house and everything is chipping. ... More

At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house moved pretty fast.. Almost uncomfortably fast. The sales lady, Hala, was nice. We had a superintendent for one week in the beginning and then he left. We got a new one named Danny. Probably the worst, most incompetent person that works for Richmond. Not sure how he still has a job. We ended with Albert and he is better. Hala was a good communicator. Danny was terrible and would sometimes not even respond to my emails or questions. Albert responds to my questions. We'll see how warranty goes but I am not holding my breath. This is our second new home and our experience is about the same as our first. These are track homes, I didn't expect it to be an amazing experience but I did think it would be better. ... More

Salesperson, David and the construction supervisor, Bob are the only persons I can say, WOW they are amazingly amazing!!!! Responsible, responded in timely manners, kind, friendly… I can’t really finish the list of how incredible person they are, God bless them!

Not impressed with customer service and constantly having to remind people on how to do their jobs. Horrible at returning texts and phone calls. Disappointed because I thought Richmond was a good and reliable company.

Overall my experience at first hit a snatch with Brandee. But overall I gave them a second chance and Anthony was superb in getting me back on track. Great home but overall it needed Anthony’s oversight which allowed him to deliver a home for my family. Appreciate overall everything and their continuing professionalism.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

The quality of the overall building is not what I expected. The finishing details did not meet my expectations.

A lot of missing finish part their job. Many mistakes. It looks obviously tried to finish building real quick. Many spots are not perfect compare to other homes. Very disappointed that price i paid. Area, design looks good. But thats it. If its 1-2 or 5 spots r not cleaned finish is okay, But so many things that they built wrong. very very disappointed . But i have no choice. L

THE PRE-SALE EXPERIENCE WAS GOOD AND HIGH QUALITY. HOWEVER ONCE I SIGNED , THINGS FLIPPED AND MY EXPERIENCE WITH THE SALES AGENT AND THE WARRANTY PERSON HAS BEEN SUPER ROUGH. I WILL LIKELY THINK TWICE BUYING WITH RICHMOND AMERICAN AGAIN.

We love the location and floorplan of the home. The process to purchase the home was smooth. For the price of the home, I believe the builder used subpar finishes. No pendant lighting or room lighting other than outlets, no drawers in bathrooms, no backsplash. They've never repaired our slider that has a torn screen. It was on the check list but not corrected. Several items that should have been caught by at least the inspector, we are now waiting to have repaired through the warranty like no cold water in the kitchen. Who checks that? We didn't. Once we moved in, very little response from anyone. ... More

Multiple issues with the house. Still waiting on builder to fix it.

The whole process of loan approval was a mess. It was very disorganized, bad communication, time management, last minute work (Mike the loan officer did not have a good communication and I felt was very behind and disorganized) the whole process was very stressful, not a good experience. On the other hand Rene was awesome, great person and experienced.

the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that was lacking in this build. ... More

Something could have been done better.