Richmond American Homes Reviews

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

Terrific experience with my home purchase! All I encountered have been attentive, supportive and professional! Appreciate the attention to details by Devon, makes a big difference in the finished product, Thank you.

The buying process was fairly easy and straight forward. Sales people are on top of any questions and will work with you to make you happy. The quality of workmanship is probably my biggest pain point. I've experienced far worse, but for a new property, the build quality leaves a lot to be desired. Once you're moved in to the house you see the quality is on the lower end. Trim is just badly done. Rough wood cuts & edges everywhere. Drywall texture is randomly splattered in the weirdest places, Lot's of paint splatter on the floors. The flooring is really cheap. The placement of electrical outlets and switches are un-intuitive, and there's no lighting in bedrooms. The foundation has settled and shifted enough in the last couple months that many of the doors don't close correctly. And the sub-flooring is creaking everywhere. I only expect it to get worse and it will have to be dealt with after replacing the cheap flooring in a couple years. The neighborhood is really nice. Great location with easy access to the Mountains and Downtown. Views are great too! ... More

Overall my experience at first hit a snatch with Brandee. But overall I gave them a second chance and Anthony was superb in getting me back on track. Great home but overall it needed Anthony’s oversight which allowed him to deliver a home for my family. Appreciate overall everything and their continuing professionalism.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

Garbage. Garbage. Garbage. Garbage. Garbage.

I recently purchased a home from Richmond American Homes (RAH), and while the overall experience had some positive aspects, there were significant issues that need to be addressed. **Quality of Construction**: While the materials used are good, I was disappointed with the craftsmanship. There were noticeable flaws in the finishing touches, indicating a lack of attention to detail. Additionally, throughout the construction process, the workers left the property extremely dirty and even buried trash in the yard, which was unprofessional and frustrating to deal with. **Design and Layout**: The design and layout of my home are one of the few aspects I'm satisfied with. RAH offers a range of floor plans, and the one I chose suits my needs perfectly. The open-concept living area is spacious and well-designed. **Customer Service**: Unfortunately, my experience with customer service at RAH was consistently disappointing. There was a pattern of overpromising and underdelivering across sales, financing, and interactions with the project manager. While initially attentive, the project manager's follow-through was lacking, leaving many issues unresolved and causing unnecessary stress. **Timeline**: The agreed-upon timeline for completion was not met. When we took possession of the home, it was not finished as promised. Moreover, the house was still dirty, and the cleaning was not thorough, which was disappointing and inconvenient. **Value for Money**: Considering the issues faced with construction quality, cleanliness, and customer service, I feel the value for money was not fully realized. While the initial cost was competitive, the overall experience has diminished the perceived value of my investment. **Conclusion**: In conclusion, while Richmond American Homes offers appealing designs and layouts, my experience with construction quality, cleanliness, and customer service fell short of expectations. I would advise potential buyers to proceed with caution and ensure clear communication and accountability throughout the homebuying process. Trevor ... More

Richmond overall is a great company and builder. Jim and Angie were wonderful to work with with the process. I am impressed Richmond honored our earnest money thru our unfortunate uncontrollable process. Our first home build was amazing. The one we finally purchased was a disaster from workmanship perspective. A 4 hour walk thru with all the issues, we weren’t able to go over the important things most people do during a walk thru. We paid for an inspection and when we brought that up, the general don’t remember his name, answered oh that’s just how it is? Why waste money for an inspection if the unknown name guy is going to dismiss those issues? ... More

For the amount of money you spend on a home from Richmond, one would expect better quality workmanship and a completely finished house. Instead you get pushed to buying a home as is , and they want you to make and burn of your personal time in order for them to complete the work they should've had done to begin with. But dont worry you'll still get issues surprising you every mo th so you'll have them using/wasting your time for years to come. So exciting.. Also (legal advise) do not make false promises to your buyers and try to give your buyers a hard time after your false advertisements get called out. ... More

It seems that they rush to finish building the house. Hot water is lukewarm, garage is unpainted, no hand towel racks.

We are pleased with our Richmond home. Kelly from sales was amazing all the way. Excellent follow through with our needs. Jennifer explained the loan and kept us updated. Some challenges but we pulled through with her help. Only drawback which we knew is we could not make any changes to the upgrades or plan as it was pre-set already. Overall, we are still happy and blessed with our new home.

Great job. Im very satisfied.

Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…

Ryan was very responsive during the buying process. Made the whole process easy and responded to all my questions.

We searched for several Months and came across Light sky Ranch. We are so happy we choose Richmond American Homes the Quality and Craftsmanship is beyond perfect. Light SkyRanch is a great friendly area to live and the kids love all the amenities they have to offer.

The process was amazing! We are enjoying our beautiful new home. It almost perfect. There are a few issues that still need to be addressed and it takes a long time to get a response back and to actually get them fixed. The trades could do a better job at paying attention to details so that we could avoid having to fix things.

Richmond American Homes made our first time buying a brand new home a wonderful experience! From the start of the application to the closing, they made the whole process easy and smooth. Our house was built on time & the quality of workmanship, is outstanding. My family and I are so happy to be living in our “forever home”. We would definitely recommend Richmond American Homes to anyone looking to buy a home.

We were rushed to close and did first walk through. Numerous issues pointed out and marked. A week later for follow up walk through nearly nothing was fixed. They rushed that day to fix a couple things and said they would get the rest taken care of. Stupid me I trusted them. Now every little thing needs to be scheduled where you waste your time in 4 hour blocks. I've reached out via the website, phone calls and texts with no response! I was looking at Lennar and DR Horton homes also and wish I would of went that route. I'll never buy a Richmond home again and will never recommend them. I tell all my friends and coworkers to stay clear of Richmond. ... More

Buying a Richmond American home was trouble free and responsive home builder that I had used. The sales and construction team are responsive with any questions we have had, for example we had the A/C subcontractor on site in a reasonable amount of time for warranty work. They do follow up on claims for us. The construction Maneger is on site during the weekdays that makes our claims process much more responsive. All in all it was a great home buying experience.

It was a very good experience

The home buying process was easy, and our sales person, Dale, was responsive and answered all of our questions. Janelle with the mortgage side of it was great! She was very responsive and patient with us as we worked through the process. We appreciated that. Our home tour was very thorough. Richard and Jared were very informative and have been great with follow up. We really like our 8 foot doors throughout our home, including the garage door. We especially love our paver brick driveway and patio. It adds a beautiful touch to the front of our home. The only negative would be that the cleaning of the home prior to move-in did not meet our expectations. We had to clean some things when we moved in….white grout residue on kitchen tile backsplash and tile in master bath shower. The floor tiles had some smeared grout and paint specks in some areas. Overall, we are very happy with our new home and would recommend Richmond American to our family and friends. ... More

In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.

Overall I like my new home, but the finishing quality feels incredibly rushed. The trim (baseboards) was only half painted. The trim paint color and the raw baseboard color are not the same white! There is more paint on the door hinges and doorstops (due to ineffective or no taping) than on the baseboards. Drywall tape lines are visible along the steps. There is a huge 4 ft. gouge in the back of the powder room door that was just painted over. (Why was this okay? Because we probably weren't going to go in the powder room and close the door during a walk-through?) The toe kick and quarter round were not attached in an area under the oven because the mitering on the corners was so bad it didn't fit. There are lines of caulk, drips of paint, etc. that were just painted over. There isn't a window sill in the entire house that doesn't have some sort of painted over defect. The list goes on and on. Most issues are cosmetic, and fixable. But who wants to "finish" their brand new house? If you are up for the effort or not too particular, then purchasing one of these homes could be for you. The floor plan and details are well thought out and highly functional. And, so far, all of the people have been easy to work with and responsive. Even though the disappointment of really seeing the hasty details severely tempered the excitement of our new home, we still like it. ... More

Horrible experience with these people! Paperwork was constantly being emailed to us for things that had already been done and when we called about it we were told someone else was reviewing it and send it again and again and again!! As for quality of work. Non of my windows are level which makes purchasing window coverings a nightmare. They promise that if there’s problems that you find after move in we should let them know at the 1 month post inspection. That was six weeks ago and when you ask about it no one seems to have an answer as to when it will be done. As far as I’m concerned they’re done with you after they get your money. The HOA is another matter. They want you to get approval to put up a deck however it’s almost impossible to find out who or how to contact this HOA. We JUST got a bill from them with contact information! They also tell you that if you purchase before the ground breaking you can pick what you want in the house. Well no you don’t. This is in no way a custom home. You get your choice of three options only in the things they let you. Also we wanted to purchase our own appliances because their 3 options aren’t quality. We were not allowed and had to go with what they offered. The list goes on and on. Our closing date was changed 4 times which ended up costing us several more thousand dollars because we had to extend the rental lease we were in. I would not purchase a home from these people again. We did not use a realtor because we were told by these people one wasn’t needed and they would handle everything. DO NOT do this on your own! ... More

First time buying new build was easier than we thought. Sales associate gave a tour to all model homes. Asked what our ideal bedroom was, 1 or 2 story house, ect. Fell in love with a corner lot with big backyard. Walk through and were thorough and questions were answered. Didn’t have any issues with move in date, no delays. Overall would buy another house from builder if I could.