Richmond American Homes Reviews

Still haven't talked to anyone about warranty issues and have been here 2 months

Overall ok but too early to write a full review

The Richmond-built home that we bought is beautiful and we love it. The struggle was all worth it. The lead-up to closing was stressful because RAH has many rules and restrictions in place that are not buyer-friendly, for example: restriction on pre-closing home inspection, restriction on who can be present during the walkthrough, restricted entry prior to closing. The construction crew were always friendly and helped us with pictures as we planned furniture though! The sales team was great at first, but I can't help but correlate their change in attitude with our desire to not use their preferred lender. We are still unhappy with how their preferred lender cannot come to a competitive loan package even with over $25K in seller credit. However, this process of conversing with multiple lenders taught us a lot about the mortgage lending business. Many voice messages and emails went unanswered and we resorted to persistent phone calls to make sure that we're on track to close on-time. Even after closing, getting a hold of the sales office was a struggle. ... More

Small paint issues throughout house.

We recently went through the process of purchasing a home, and while there were certainly positive aspects, there were also some significant challenges that we encountered along the way. Let's start with the positives. Firstly, the front office sales team was exemplary. They were consistently cordial, communicative, and attentive to our needs throughout the process. Their professionalism made navigating the initial stages of the purchase relatively smooth. Secondly, securing a mortgage through the lender was surprisingly easy. We appreciated the efficiency and clarity they provided, which made what can often be a daunting process feel manageable. Additionally, the interior design process for the house was unexpectedly enjoyable. It was both fun and informative, allowing us to customize our new space to suit our tastes and preferences. However, our experience was not without its drawbacks. One of the most significant issues we encountered was the misrepresentation of the property. Despite being sold to us as a single-family house, it was, in fact, a single-family condo. This discrepancy wasn't realized until well into our Escrow period, causing confusion and frustration. Furthermore, there were several discrepancies within the house that were not addressed prior to closing. This lack of attention to detail left us feeling disappointed and questioning the thoroughness of the process. Upon moving in, we were dismayed to find the house in a less than desirable condition. It was dirty, with uncleaned counters, muddy footprints on the floor, and dust accumulated throughout. This lack of cleanliness was disappointing and not reflective of the standards we expected. Additionally, the details regarding HOA payments were not fully disclosed to us, leading to uncertainty and confusion regarding our financial obligations. Lastly, we felt rushed throughout the closing process. Instead of feeling confident in our decision, we were left with the impression that closing the deal quickly was prioritized over ensuring our satisfaction as customers. In conclusion, while there were positive aspects to our home purchase experience, such as the professionalism of the sales team, the ease of securing a mortgage, and the enjoyable interior design process, the significant drawbacks, including the misrepresentation of the property, lack of attention to detail, cleanliness issues upon moving in, incomplete disclosure of HOA payments, and the rushed closing process, left us feeling dissatisfied overall. ... More

Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of our walk through, he no showed, no email, no text, no nothing about him not being there. When it came to closing, he never communicated to us via email. He'd call me and tell me he was working on things on the back end but nothing he was working on can true and when I asked him to email me everything we talked about so I had it in writing, he never sent it. I think my realtor and I asked Casey to put these things in writing 6-7 times and he never did. The only bright spot of things was the superintendent Justin. Justin was there for us during the walk throughs and closing period when Casey was not. Justin made sure any issues that we saw were taken care of or he scheduled someone to come out to fix those issues as soon as possible. He has communicated great and overall has been Richmond Americans saving grace for this review not being vastly worse. We love our home; we love the community and quality of the home with the materials it was used to build it. It was our experience during the last couple months with the sales associate Casey that left us with a beyond sour taste in our mouths. We are glad Justin was able to help us in the end! ... More

paint splatter all over the new vinyl floor. garage was used to mix paint without using a drop cloth. i assumed when they turned over the house the garage floor would be cleaned. it was left a mess. 90% of the garage floor covered in paint splatter. customers shouldnt have to point out the obvious mess. workers take no pride in caring for the new home. noticed scratches on counter tops from tools. cabinet drawers misaligned. The electrician on the other hand took pride in his work. noticed all wall outlet screws were all aligned. small things do get noticed.

Our sales person, Dionne was helpful and responsive. Our designer Lisa was great and addressed our issues. Our Super, Mike, awful! Doesn’t know how to talk to customers, was rude and not helpful at all. Lots of issues between construction. Oswaldo from home warranty has been great to work with, but overall the house has a lot of issues that are being addressed and fixed. Just taking a lot of time to get completed.

There were a few things that needed to be fixed. We called but we're not getting anywhere, but finally got someone to respond and they apologized and things went forward. They were very responsive after that . Most of our issues have now been addressed. The home itself is nice and we are happy with it.

I love the openness of the floor in lan I picked. The door knobs will all have to be replaced in the next couple of years because they are probably the cheapest and lowest quality on the market. The sliding glass doors are cheaply made, the front door was installed incorrectly so air and light all around the frame. The concrete is so cracked in the garage I will always have problems. The yard is going to cost a fortune to make it enjoyable because of the sod and sod layers doing such a horrific job. Never again will I buy a ‘new build’.

Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.

Very efficient on responding to emergency calls however the response to normal issues are too slow which is to the unacceptable level.

The one department RA needs major improvement on is the Loan/Mortgage department. I had a very bad experience with them at the closing of escrow. I wish I knew certain things prior to closing. I left $ on the table because I was told I couldn't get the incentives ( closing cost incentive, loan rate credit ) in its entirety because I would make money off that. So they gave me less of what they initially told me they would give me.

It was a good job

We decided to buy from Richmond American because of the sales agent Jessica. She was great through out the whole process. The lender on the other hand gave us a bad experience. We didn’t feel valued at all and we had to proactively call to get things done ourselves to meet timelines. Calling lender was like pulling teeth and couldn’t get a response where we had to result to calling Jessica to hopefully get us a response. If I did not stay on top of the time lines I honestly think they would forget about us. Lender needs to do better.

Our closing date was changed twice due to missing electrical and gas meter. Moving my family from the far side of the state, made our experience even worse on so many levels. After the final walkthrough and after we moved in, we noticed a few items that still have not been addressed. For example, we have a temporary oven. Still waiting for the one we ordered, in the laundry room the wrong fuse amp was installed. Its supposed to be 20 amp instead of 15, therefore we haven't washed our clothes going 2 weeks! The laundry room cabinet is partially installed, front porch light is not functioning, in the garage there's cement splatter in the corner, the owners bathroom medicine cabinet neets to be textured and painted. However, we love our new home! The staff have been helpful as best the can. Unfortunately, all the items that need to be fixed have been cumbersome. ... More

Had a lousy time dealing with the underwriters very lengthy plus the loan process equally, the home came with no ceiling fans or garage door openers or outside garage lighting and needed quite a few touch ups. Block wall had a big gap on corner back yard.and they used flat paint on most of the house except bathrooms

I wanted to wait to write this review, after being in the home for a liitle. Overall experience was good, Erik in the office was great no issues, always took our calls and our questions. Our biggest problem is all of the finish work that was completed or not really completed. Alot of stuff was just touched up quickly so that they could close the house. Our baseboards/trim and walls are probably the worst; uneven and rushed. We still have people coming back to fix things; it just takes so long even though we've paid and we are in our home. It's really just an inconvenience to us as the buyer, we can't decorate due to walls needing to be re painted. We can't fill our cabinets since those need to be fixed as well. They forgot our soft closed cabinets and doing the extra finish on them at the end so they are mot so dull. Plus, they almost forgot our covered balcony that they ended up having to take off the roof that they had started and redo it which is probably why things were rushed since they were 2 to 3 weeks behind. Our problem is, is where is the quality control? We understand that people are not perfect. But, for a new home priced over 500k. You would think there would be some more consideration with the details and finishes. We're still finding things and it's just makes us feel like we come last. It's just about getting the money instead of making a great house. ... More

I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.

We are happy in our home now but the buying experience felt unhonest, we requested a home and radon inspection before closing and felt as we got excuses to avoid getting the inspection done that if any issues arises they would be covered after closing was completed, it’s been over a month and we haven’t received a call or text or any type of follow up for things that need to get fixed in the home after closing. Inspections was completed after closing and it felt as after. Losing all communication stopped in regards to getting our issues fixed we got the run around that we have to go through the warranty link and not them directly as well as radon levels were 38 in this home. ... More

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired

We had an ok buying experience. Our sales agent was great and super responsive. The main issue we had was with the loan processor Alyssa. She was horrible. Asking for things multiple times, asking for things then letting them expire, asking for uncessary items. She seemed very new and that she had no experience with VA loan requirements. Even after closing we were asked to send back the closing check because they dispersed the wrong amount and had us sign more papers because they were missed. 10/10 would NOT recommend using Richmond American Financing.

Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.

Salesperson and Superintendent are great. Their process was not enjoyable whatsoever. I almost pulled out of the deal due to their financial/underwriting department. Really check your home on the walkthrough. Walls are paper thin. You can hear the other people in the next room and the washer/dryer are EXTREMELY loud. You can not wash without it sounding like one’s in the room with you even when door is closed.

The home buying process went well for us. We did our walk through and highlighted things that needed to be fixed. They could not fix them all prior to closing so we had roll over items. It is now 3 months later and said roll over items are still not fixed even with our efforts to reach out on multiple occasions. No response ever regarding these issues.