Richmond American Homes Reviews

For almost half a mil not worth the price and experience

Sara Jensen did an excellent job from start to finish. But after receiving the keys we ran into some issues and the wait time to resolve them was unfortunate. We still have them and hopefully soon can get them resolved. Other than that we love the area and overall style. Plus the overall feel and look to the home is great. Thanks again Sara for making the experience memorable.

The building process was very good. The follow up after has not been as good. We did not receive any training on how to operate our appliances. Now that we are here, we are unable to register with the home warrantee company, and are having an issue with at least one appliance.

Overall I can say we love our Richmond American home. However the buying experience did not go as smoothly as I imagined it to be when it came down to closing. Our house was definitely not ready to close on our closing date. I was pushed back once already for a stairwell railing replacement due to the wrong railing installed. I wish I could of delayed our closing again due to the fact our house was very dirty on our closing date. My first 2 days of owning the house was spent cleaning the entirety of the house from dust and dirt. It took several repeats of deep cleaning to remove dirt and excess paint off the LVO and carpet. Something that should not of happened and did take away the excitement of moving into a new home. I did hire a 3rd party inspection in which found a few major and several cosmetic issues. Major issues were repaired but had still had several other cosmetic issues needing to be repaired that was not completed prior to closing. Management did complete almost all cosmetic items in a timely manner after settlement. We have had multiple issues regarding irrigation pipes leaking but they have been addressed. The grass that is placed throughout the property and community is Bahia. Bahia grass so far has been low maintenance but our grass was not watered regularly when placed prior to settling. Majority of the grass in the front yard is very patchy along with the countless nails and metal fragments that is constantly being found. I have yet to walk barefoot on my own grass without the fear of stepping on a rusted nail. ... More

I would not purchase a home from Richmond American Homes again.

We had issuing plumbing pieces, exterior material. Walls not completely painted, carpeting already fraying and not secure, molding falling off and having to nail or glue back on. For the amount people are paying for these homes it should be better quality and actually still be sturdy and not falling apart in less then a year.

All Issues noted on first walkthrough where not finished by final walkthrough, the kitchen sink was clogged since the move in date

Home plans at Seasons at Green Valley Ranch by Richmond American Homes to be unique and spacious. The community appears to be well-maintained and welcoming, and I would confidently recommend it to our friends for a visit to the sales office and model home. However, there are areas where I believe the builder could make improvements: 1. The Home American Mortgage department could benefit from enhanced communication practices. 2. It would be helpful for the sales office to provide clearer information about layout differences between model homes and actual homes. 3. I recommend that the Construction/Closing department ensures all items are completed before closing. I experienced delays and had to follow up multiple times, even after the home orientation and closing had occurred. ... More

Great home but didn’t feel at home with issues and things needed to be fixed. Yes we might of missed a few things during walk through but I feel that the house should have been up to standards with Richmond quality homes. I’ve own a Richmond home before and know the service, quality, and issues resolved can be better. It’s frustrating waiting for a timeframe to have warranty issues scheduled with no shows or communication. We have had multiple issues with the warranty representative.

The homes are nice. Still waiting on the 30-day inspection and I’ve been living here for almost four months now. My home was kind of a rush job so things still need fixing.

Overall we had a pretty good experience with you guys. The thing that torched our perspective was the absolute hassle we had to go through to get approved by your loan company. The house is wonderful, neighborhood is nice. Sales rep was great.

Purchased the home last year, purchase was not very efficient because there was to many people involved. A lot of moving parts in the purchase, which was ok but person helping with purchase did not communicate with us. I had to do a lot of follow up calls to find out delays and problems with build. We initially put down 1000 dollars and told we would get the money back, at the end we did not get it back. It was applied to the purchase price which was not part of the purchase. There was so many problems with the in house lender, starting from problems with uploading documents to the portal to the loan being underfunded by $50.00 which I had to pay through a bank transfer and had to pay $35.00 to close on the house. I do like the house, a few issued with the build, one of the windows leaks, the island in the kitchen has to be fixed and a few other issues. Love the neighborhood. ... More

Weekly status updates of the our home construction with pictures from Graham was great and very helpful.

We had a good experience with our sales rep Betty from when we first met her. This made us proceed with the purchase of our home. We were told from the start that it would take 6-8 months to build & complete our home to which we were okay with. We finally moved into our home & after a few days of unpacking, decorating our new home, & having to finally get familiarized with everything, we noticed many things to which it looked like the builder/contractors rushed on installing. We have submitted a few warranty tickets already (Paul has been fantastic) but it is upsetting & ridiculous. I understand a new build home is not and will not be 100% perfect but considering that I’m paying almost $600k for a new build home, I expect the house to have proper installation on certain things. I should be able to move in and not have to worry about submitting a warranty ticket for such and such & waste my time or the contractors time to come out & fix the issue when it could’ve been installed properly the first time. I had to fix some improper installation myself & this is unacceptable. It makes us wonder about the quality of the house and how long it will really last. We love our house, the layout of it, & the staff we had made contact with along the way but we had wish for a better move-in experience, especially with a new build home. ... More

Took 8 months from contract to move-in due to multiple delays. Simple punch list items and warranty items still outstanding 3 months after move-in. Unable to commit to when included landscaping will be done. Superintendent is overwhelmed. In-house financing was executed poorly and closing was unprofessional.

You guys choice GE for you appliances but they have the worst service ever I’m out of stove for almost a month because it caught on fire and my microwave is full of black ashes inside and out and your Representative told me their not going to replace it so just wiped it down and you’ll be good to go? Until now we’re still waiting!

Overall, I am very happy with the home and with using Fidelity National Title as the title company. They knocked it out the ball park with customer service! I was told by Richmond American that my landscaping would be done in spring time but shortly after closing, landscapers showed up without any notice and I did not appreciate that.

Richmond American has several areas the home buyer has to deal with from sales, design center, electrical company for added options, mortgage company, home insurance company, mortgage department, loan officer, etc. It seems everyone does their own thing and your giving the same information to different people at different times. The process becomes extremely draining. They need one person to gather information who can pass it along. Their computer system constantly sends emails requesting documents to be completed even though the documents were completed and submitted to individuals already. Last but not least, we selected the deluxe upgraded shower in the master bathroom only to find out during the walkthrough that the glass shower door was not installed. We were told it was the responsibility of three different people and then it was put on the buyer that it was not selected in the design center. The assumption was that if you selected the deluxe upgraded shower and you picked the upgraded tile the door would be there. Obviously it was not so now we will have to hire a company to make the door and install it at our expense. Moral of the story, CHECK OUT EVERY DETAIL BEFORE YOU SIGN ON THE DOTTED LINE. Never assume anything. Times have changed drastically. ... More

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More

Still haven't talked to anyone about warranty issues and have been here 2 months

Overall ok but too early to write a full review

The Richmond-built home that we bought is beautiful and we love it. The struggle was all worth it. The lead-up to closing was stressful because RAH has many rules and restrictions in place that are not buyer-friendly, for example: restriction on pre-closing home inspection, restriction on who can be present during the walkthrough, restricted entry prior to closing. The construction crew were always friendly and helped us with pictures as we planned furniture though! The sales team was great at first, but I can't help but correlate their change in attitude with our desire to not use their preferred lender. We are still unhappy with how their preferred lender cannot come to a competitive loan package even with over $25K in seller credit. However, this process of conversing with multiple lenders taught us a lot about the mortgage lending business. Many voice messages and emails went unanswered and we resorted to persistent phone calls to make sure that we're on track to close on-time. Even after closing, getting a hold of the sales office was a struggle. ... More

Small paint issues throughout house.

We recently went through the process of purchasing a home, and while there were certainly positive aspects, there were also some significant challenges that we encountered along the way. Let's start with the positives. Firstly, the front office sales team was exemplary. They were consistently cordial, communicative, and attentive to our needs throughout the process. Their professionalism made navigating the initial stages of the purchase relatively smooth. Secondly, securing a mortgage through the lender was surprisingly easy. We appreciated the efficiency and clarity they provided, which made what can often be a daunting process feel manageable. Additionally, the interior design process for the house was unexpectedly enjoyable. It was both fun and informative, allowing us to customize our new space to suit our tastes and preferences. However, our experience was not without its drawbacks. One of the most significant issues we encountered was the misrepresentation of the property. Despite being sold to us as a single-family house, it was, in fact, a single-family condo. This discrepancy wasn't realized until well into our Escrow period, causing confusion and frustration. Furthermore, there were several discrepancies within the house that were not addressed prior to closing. This lack of attention to detail left us feeling disappointed and questioning the thoroughness of the process. Upon moving in, we were dismayed to find the house in a less than desirable condition. It was dirty, with uncleaned counters, muddy footprints on the floor, and dust accumulated throughout. This lack of cleanliness was disappointing and not reflective of the standards we expected. Additionally, the details regarding HOA payments were not fully disclosed to us, leading to uncertainty and confusion regarding our financial obligations. Lastly, we felt rushed throughout the closing process. Instead of feeling confident in our decision, we were left with the impression that closing the deal quickly was prioritized over ensuring our satisfaction as customers. In conclusion, while there were positive aspects to our home purchase experience, such as the professionalism of the sales team, the ease of securing a mortgage, and the enjoyable interior design process, the significant drawbacks, including the misrepresentation of the property, lack of attention to detail, cleanliness issues upon moving in, incomplete disclosure of HOA payments, and the rushed closing process, left us feeling dissatisfied overall. ... More

Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of our walk through, he no showed, no email, no text, no nothing about him not being there. When it came to closing, he never communicated to us via email. He'd call me and tell me he was working on things on the back end but nothing he was working on can true and when I asked him to email me everything we talked about so I had it in writing, he never sent it. I think my realtor and I asked Casey to put these things in writing 6-7 times and he never did. The only bright spot of things was the superintendent Justin. Justin was there for us during the walk throughs and closing period when Casey was not. Justin made sure any issues that we saw were taken care of or he scheduled someone to come out to fix those issues as soon as possible. He has communicated great and overall has been Richmond Americans saving grace for this review not being vastly worse. We love our home; we love the community and quality of the home with the materials it was used to build it. It was our experience during the last couple months with the sales associate Casey that left us with a beyond sour taste in our mouths. We are glad Justin was able to help us in the end! ... More