Richmond American Homes Reviews

Everyone involved in the transaction were courteous and professional

The sales team was absolutely amazing. Issues have taken a long time to be resolved even when reported before closing. Richmond is starting to cut corners yet charges the same high dollar price unfortunately. Things like eliminating the large double slider (which is a feature point of the home) in lieu of saving a buck and installing a single door slider is a value loss. Closets are also very cheaply installed and there is no workaround before closing including not installing the cheap wire shelving. Getting reports of workmanship and quality fixed after closing can take upwards of months for simple issues and most subs do not clean up after themselves. For the price of these homes there should be greater quality response and initial workmanship from Richmond. ... More

The home we bought from Richmond American is lovely; however, the process and journey to get settled in and get all of the details that needed to be fixed as we settled into our new home has taken quite a while. Big company means slow responses and we're still waiting. Glad we have a comfortable place to wait.

new buyer at West Park community in Queen Creek, after hearing Richmond American as good builder. But I am a bit unimpressed. The workmanship could be better, especially on paint. After Cody being the superintendent at the very end of my house closing, things seem to move along better. But after my house is closed, my issues, like the 30day work list, don't get any attention after weeks' communication to my sales rep, superintendent, and Richmond American Home Care.

Great experience working with Lee in any issues raised were taken care of promptly or directed to someone that could handle any problems presale in moving forward with Cynthia Cell‘s agent and the office at the model homes terrific customer service and great follow through on any questions or issues Needing attention thank you

Debra Adams & Team-The Very Best

The Sales Rep we went through was incompetent. Before viewing the home for the first time, we were told the crawl space would be 2 feet high, that our side yard would stretch down to the curb giving us a substantial amount of yard space and that a pool/clubhouse was to be built across the street. Upon actually viewing the home, we discovered the crawl space was only 2 feet high thus making it almost unusable for storage purposes as we had hoped. LIE ONE. But because we appreciated the natural lighting from it being an end unit, the amount of yard space we were to have, in addition to the clubhouse being built across the street and playground right around the corner, we moved forward with putting a deposit down same day. Then, one day during the sale process, I drove by the unit to discover the fence line was being put up, but it was nowhere near the curb line as I was informed it would be. I immediately reached out to the Sales Rep to express concern and was repeatedly told that was not the fence line, but that she would inquire on her end and get back to me. Turns out, that was the fence line. We lost approximately 9 feet from the fence that runs parallel to my house, down the curb. Overall, it ended up being about 550 sq. ft. of space. LIE TWO. This was beyond upsetting. I only wish I had known what was to come because I would have fought to get out the contact then. The third upset came when I decided to reach out to the CAB directly to inquire about the pool/clubhouse being built across the street. To my dismay, the CAB notified me that a pool/clubhouse was in fact not being built there as the land was designated for retail space. When I hung up the phone with them, I immediately called our Sales Rep to notify her of such and asked her to confirm this information on her. The Richmond office supposedly held an emergency meeting where they all gathered round to call the CAB themselves only to be told the same information I had been told. The site plan Richmond was holding onto, and making a great selling pitch for, was from 2021. LIE THREE. As unfortunate as our sale process was, we have had an equal amount of misfortune since moving into our home. After the sale closed, we our unit did not come with a garage door opener. Who in their right mind would sell a home without a garage door opener this day in age. To top it off, all but one other neighbor had garage door openers installed by Richmond as part of their home purchase. Lucky them. During our walkthrough, we were told we were not allowed to test the AC unit because it was still wintertime (it was a relatively warm day in late March). We thought it odd and made mention of such, but the walkthrough continued without it. Come May and warmer weather, we finally went to use our AC and it wouldn’t work. I reached out the Warranty Rep who did his best to get someone out, but I was told I would have to wait till Monday (my assumption is that Richmond wouldn’t foot the bill to have a tech come out on OT). So we had to endure a weekend of 85+ degree temps, in addition to my infants room getting zero airflow during such weather. These are just a few of the inconveniences we have endured at Richmond American Homes’ expense. For anyone reading this, come prepared to ask a million questions if/when you decide to purchase a home from Richmond American Homes. Ask for the plot plan! Ask for proof! I can only home others come better prepared than we were. What a sad way to purchase our first home. ... More

Cindy was amazing from start to finish. Kept me in the loop on everything that was going on. 5 Star no doubt

The quality of the overall building is not what I expected. The finishing details did not meet my expectations.

I was expecting better sad about

Be prepared to moved in and have trades in an out of your home for the first few months. Everyone is very nice, but after you move in you will notice blemishes and issues that may have you questioning the workmanship and value of your home. The good news, you have a 1-year warranty to ensure trades come in to fix issues (but read the fine print).

No last names are included

our closing experience is not very good, delivered the home with lot of nails in the backyard. with in a week, many door nob handles came out. lot of cracks in the exterior. while delivering these cracks are covered instead of fixing. I am disappointed

5 weeks after moving in, and there are still incomplete tasks, a no response from local representative to fix…

We looked at several other builders before we saw the Richmond models. Nothing else compared to the quality that we saw with the Richmond homes. To make things even better, Anne, was amazing. She was so helpful and seemed to really care about making sure you were in the know every step of the way as well as getting everything you wanted.

We were very pleased with the overall experience purchasing our new home from Richmond American Homes. Just to prove it when we had someone come to measure for blinds, and someone to come install water softener/osmosis in our new home they both were impressed with the builder and quality of work which made their job easier!

Had a great experience on the sales and mortgage side with Richmond. Also the very small warranty issue with an outlet was addressed very quickly as well. Solid company that sells beautiful homes with lots of added value.

Sales agent Jason Was super friendly and accessible. The superintendent of construction Rynn was great attentive and easy to talk to made everything very easy to understand and followed up through and through.

A lot of missing finish part their job. Many mistakes. It looks obviously tried to finish building real quick. Many spots are not perfect compare to other homes. Very disappointed that price i paid. Area, design looks good. But thats it. If its 1-2 or 5 spots r not cleaned finish is okay, But so many things that they built wrong. very very disappointed . But i have no choice. L

Leslie was awesome and made the process great. She was always helpful. Andrea has been awesome as well after we moved in.

Did not clean up mess on my floors and in the garage floor,

First, shout out to Ken (Area Dir of Construction?), you rock. We wouldn't be here if you hadn't stepped in. The sales rep, Gina, was wonderful. I always felt she was working hard for us to have a positive experience. After adjustments were made to the field team and Cody took over, we felt there was very good organization and responsiveness up to the closing and then beyond the closing to complete items that needed adjustment/replacement. We love our new home and look forward to many years of enjoyment. Thank you Richmond American.

It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.

Basically, it was a good experience. I am very pleased with my home.

We are very very happy with our new house Richmond American make sure that we have the best deal , we want to thank Casey Johnson for all his help he works with us for 2 + years until we finally got are house! Thank you!!