Richmond American Homes Reviews

We had a new sales agent that didn’t know much. We mentioned things to him about the house and they were never shared with the builder. He quit prior to our closing only to our surprise and that was not communicated. Our new home orientation was done with someone that had never been to the house prior. So it was not that helpful. Many items from our blue tape walk through were not addressed prior to final walk through. The same person that did our orientation said he was never back at the property since that day so he didn’t even know what has done prior to final walkthrough. Some of the items were done at the final walkthrough, others were not completed at all. He failed to do many things he promised. He said to reach him directly to handle some of the repairs that rolled over but that quickly changed to file warranty claims. It had taken several weeks to get some repairs taken care of. We have lived in the home now for four weeks and still have areas needing paint based on repairs. Hard to feel settled in when you have a wall and trim in your living room that is not complete. Communication was poor throughout. The mortgage company waited until the very last minute to really look at details they needed which made us have to push back our signing. Not a great experience at all and still dealing with headaches and having to make plans around repairs and paint. Not what I expected from a new home. ... More

The beginning of the process was very smooth but by the end was a disaster, disappointment. I think the loan processor and the underwriter didn’t use the information they have for weeks prior to the closing with excellency. They was required information, transactions and payoff the day before closing, and also the closing day they was very late on everything. After we finally close I didn’t have the key for my new house and let me in shame in front of my family and friends, specially my wife, to me was a disaster.

My experience wasn't a good one.

Overall this has been an exhausting process. There were so many issues wrong with the house. You would think paying over $700K for a home would get you more. Materials are cheap. I will never buy another RA home, and I will not be recommending your homes to anyone looking to purchase.

The only good thing about this company was the foreman. Otherwise, we were misled and deceived.

With any new build it’s common advice to be involved in the building process as much as possible. The sales representative was awesome and ensured I had ample walk through given the lead time to closing. In said walk throughs, I listed items that were below the standard or in need of repair months before closing. The week of the final walk through many items had not been resolved and new items came up. The construction team was not aware that my closing was the next morning even though the final walk through and closing had been scheduled and I had come back from out of town. Initially there was pressure to keep the original closing date but I was not willing to close with the home in its current condition. Corporate or whoever decided that because there were so many issues remaining they would push closing. At closing corrections had clearly been made. Workmanship to final touches of the home were bad. Grass had many dead patches. Plants planted sideways. Sprinkler installed with wrong sprinklers. Had to higher painters and cleaners to remove paint off of fixtures and repaint. Drywall repairs due to break in that happened while the home wasn’t mine cracked almost immediately. Interior door did not close (fixed by moving plate - sticks off the wall). Warranty repairs left more damage to paint / wall. Exterior of home need washing. Sliding door not level when installed has to be completely replaced. They installed mandatory white cabinets that have construction hand marks in them that I cannot seem to get out. Construction dirt / hand marks in freezer and refrigerator upon move in. Dryer not hooked up to vent (found out after drying a load of clothes of course). Any damage done during construction is essentially painted over. I can see where damage was. Beautiful floor plan but if you are hoping to buy new so that you do not have much maintenance this is not the builder for you. Upgrades are required to make the home appealing if your hoping to eventually sell it or rent it. There are some other things that came up that I may be forgetting to mention but I will put them in my Google review in the form of picture. ... More

Many problems exist with the new home. Builder cut corners and forgot to do many things properly. Responsiveness has not gone well.

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Our home required removal of a shower pan and some tile/drywall. When the drywall was removed, a water bottle full of urine was found. I’m happy to provide a picture for proof. Overall, the craftsmanship of the home has been lacking. We’ve had to contact the warranty representative frequently. It’s disappointing considering what was paid for the home. We already have concerns about its’ longevity.

Richmond American employees at the build site did not appear to care about the buyer’s experience. Each week, we would receive an update on work that would be done the following week and each week, it was the same work. In other words, for 5-6 weeks, absolutely no progress was made on our build. We had to involve our realtor several times to follow up and go onsite to speak to employees. The superintendent Nick created a lack of trust with Richmond and even after move-in, a several items from our final walk through have not been completed including items that violate local code (international code 504.7, IRC R311.7). It was only when the project manager, Jim, got involved about 6 weeks before move-in that we finally started to see traction. Jim truly cared about our experience and was the saving grace to the whole process. Despite that, our close date got pushed out 4 weeks which is a lot of time to be displaced between homes. ... More

Closed 12/31/24 with a list of items that were not completed and required additional work to be completed. Caught during home inspection or visual inspction before closing. Provided itemized list with pictures. Unfortunately, little to no response for these items to be completed.

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile that is offset with ugly grout. Another issue, is the countertops for the bathrooms were misaligned over the sinks, which is both visually unappealing and reminds us everyday of the lazy "craftsmanship" RAH touts. These issues do not reflect the high standards I expected from a reputable builder like RAH. As a homeowner, I relied on their commitment to quality and craftsmanship to ensure my investment provided me long-term satisfaction, and I feel like I was duped. Recommend if you buy from RAH, you do your homework and look at other builders and their "craftsmanship". RAH needs better quality control of their contractors. Contractors should be customer focused and company awarded so they feel some sort of pride in their work and not just "get'er done and get out" leaving the homeowner to just deal with it. ... More

To who it may concern. We were never offered coach lighting now we see homes with them, we ask for some outlets to moves up for easier TV viewing (Pre Dry-wall) and could not get a response on the additional moving of the outlets. We would've paid for the modification if we needed too. Lots of builder grade materials and now the homes are lower in price with more upgrades. Just not a very professional experience at all for the wife and I!!

Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…

We were rushed to close and did first walk through. Numerous issues pointed out and marked. A week later for follow up walk through nearly nothing was fixed. They rushed that day to fix a couple things and said they would get the rest taken care of. Stupid me I trusted them. Now every little thing needs to be scheduled where you waste your time in 4 hour blocks. I've reached out via the website, phone calls and texts with no response! I was looking at Lennar and DR Horton homes also and wish I would of went that route. I'll never buy a Richmond home again and will never recommend them. I tell all my friends and coworkers to stay clear of Richmond. ... More

Low quality workmaship of details. Property was deliveres not cleaned except vacuum. Provided list of items to constructed and seems it was ignored, never camr back to report. Seems people do not want to be bothered after closiog.

I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could possibly be illegal. Upon doing my first walk thru there were several issues, missing appliances, etc. Jesse the builder rep for American Richmond assured me they would get done by closing. Due to the missing components such as the stove, and other items I had to pay an extra fee of $450 to the appraiser to come back out once the house was completed. Richmond American should pay this fee and I'm sure they are legally bound to. Upon my final walk there was still many items not completed, the soft water system wasn't installed yet, and the osmosis system is still not installed to date. The house was dirty, all kinds of paint etc. on windows of the French doors and front door of which i spent a lot of money to upgrade. Jesse assured me he would get it all done asap after close. It's been over a month and still not completed. To top it off your sales agent Chad purchased a new home only two houses down as a PRIMARY receiving the trade discount that was taken away from me and literally within a week of its completion is renting it out. Furthermore, everyone in the office knows about it. I was told by one of your reps that he has a 3-year agreement for $2100 a month. This is truly unethical!!!! I am still considering legal action as a result of being discriminated where you allow your own employee to violate company policy, lie on a legal finance form subject to penalty of perjury as he stated it was a primary residence, and never lived in it for one day. You did not allow me to do the same. Why? Cause I have Hispanic heritage? Not Sure. My house is still not fixed, still missing major components, and has held up the process for me to occupy this home. ... More

The build is so poor no attention to detail at all. So many mistakes it’s crazy this is a model home. The construction workers blast their music all day from early morning to end of day we can’t sleep from them. Wood delivery dropped off at 5:30 am the other day waking up every one in the house. 5:30am the delivery driver is slamming his flatbed up and down to shake the wood off his truck. They come onto our property many times since we moved in. The construction workers park in front of our house literally taking our sidewalk parking and drinking beer and having lunch right outside our yard. You guys have over stretched your employees it’s hard to get a timely response and so many missed appointments I can’t begin to mention. This all takes time out of my life. There’s so much construction debris in and out the house. The hardwood floors are full of paint marks and paint drips. The windows are damaged and paint stuck on them. The concrete outside my house is so bad everyone who comes to my house mentions how bad it is. I’ve had 2 friends get nails in their tires. ... More

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

Get your punch list completed prior to closing.

The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!

Bad experience, any time I’m referring Richmond

dealing with the insurance and mortgage folks was not the best

Chuck was exceptional, professional and very very responsive. If it wasn’t for him I wouldn’t have bought the home. He went above and beyond the call of duty to get things done and address issues that wasn’t even in his job description. Scott has been great in addressing repair/missing item issues. Quite a gentleman and knowledgeable. Your mortgage side is horrible except for Khrista. She was wonderful. The underwriter was totally absurd. Kept asking for information previously submitted. She aggravated me to the point of me calling the deal off and Chuck actually intervened to help. Wrt workmanship, please do not hire the people who did the paint, spackle etc. ... More

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