Richmond American Homes Reviews

Not impressed with the quality of work at all .. Roof leaked bad during the rain for a Mew Home very Dissatisfied .. the Moisture test man does Not allow enough time to get to the home, NOT DEPENDABLE at all Still awaiting on the moisture test, it’s been over 3 weeks, Give last minute notice. Not Acceptable. People have Jobs. Walls are cheaply made too much DRYWALL. Cheap toilets, bathroom & kitchen fixtures also very cheap.… DISHWASHER is very cheap DOES NOT WORK PROPERLY! No instructions. my 17yr old Whirlpool works better than this dishwasher. Small Cheap garage door opener… No kitchen Storage whatsoever . paid nearly half of million dollars for this home. My previous home Was built much better than this home at half the price.. workman ship of the home is poor… I will Not recommend a Richmond home.. people will have to find out gor themselves. I only thing I like is the fountain view. ... More

Everything was going good until we got close to the end of closing and we had an issue with Richmond lending team. We were easily approved and funded with our original lender and he pushed us to look into Richmond because of possible incentives so we did and decided to work with them. But 3 days before closing they came back and said we were not approved even though we signed and filled out all paperwork in the time leading up with no communication from them that we had an issue. Luckily we went back to my original lender and he got us approved and funded within 2 weeks. The whole process seems like their lending exam doesn’t want any business as what they did was unprofessional. And we have been in our home for a little over 60 days and we still have things within the home to be followed up on and finished and ave not heard from anyone from Richmond to get this done. Hey also provided us with a customer service number magnet for the fridge and it is basically worthless as nobody ever answers the phone nor do they call back if you leave a message. ... More

Superintendent needs to inspect each phase of construction. Not wait for homeowners to have issue or call out as warranty. Nice home design although would think when spending this kind of money that finishes and workmanship would be complete. Have to take lots of time off work for warranty issues. Consider cost of time off to be available for appointments to correct issues that the superintendent could have completed during build. I do like the home but upset with the stress it has caused do to being tm treated as buying the home is a favor

My new home buying experience began with excitement. Things began to go wrong and the responses were addressed slowly or not at all: frame to garage door, electrical issues, closet bar holding clothes loosening and the insulation between the foundation of the house and the walls not completely sealed when the doggie door was installed. I’m currently awaiting for the compressor on the air conditioner to be replaced, the unit is completely out of service, which was really loud to begin with, but it was working.

Any way, it seemed that he tried to tell the house as kindly as possible. But there are some defects like torn screen, stuck door, grasses, and what is surprising me is no plumbing on the deck roof. Rainwater was flowing like waterfall to the point of damaging grasses. Please see the site.

All carpets had nails sticking out, all my doors are damage from the bottom, the silicone in my shower was not done right very sloppy work, all my kitchen cabinets schatched, many of my outlets are not on correctly, the paint job in this job is hideous, oh my wall isn’t straight. Whenever I vaccumm my electric goes out ( and was told that’s normal yeah noo) I just pray my ac and gas were installed correctly. Honestly I feel bad that I have no nice things to say but, it’s so frustrating that seems like every was done in a hurry and with do respect to the house or any care. Oh and my side gate out side is falling off. I don’t think at this no I would recommend richmond to anyone or I would buy another home with them. ... More

Walked through the model home and inquired about options, minor changes and or possible upgrades. I was informed that upgrades / changes were no longer available. So I verbally confirmed that the model home that we were observing was the home that we would be purchasing. Upon our walk through I identified that we were missing 2 electrical outlets in the pantry and master bedroom. I was informed by the general contractor that we should have those plugs. I was later informed that it was not on the electrical plans. I spoke with a number of representatives in finding a resolution in getting what I paid for to match what I looked at for purchase. I was informed that buried in that 76 page contract was a clause that declares that it didn’t matter what the model home looked like, it did not have to include the same basic features. I explained that it was misleading to show basic home features that you would believe to be part of the structure to then find out that none of what you looked at was a guarantee. I offered to provide the materials to have 2 plugs installed. It was denied. What could have taken an hour of labor to resolve was not worth it to Richmond Homes. I was further informed that if I had it done on my own then that would nullify the electrical warranty on the home. It was also identified on both walk through’s that we had standing water in and around the home. We were informed on both walk through’s that this would be addressed. We also discovered that the master bedroom door would not latch as it was improperly aligned along with a couple of other minor things. Richmond homes stated that these items would be taken care of and addressed. It is now almost a month into the home and they have not been fixed. I have attempted to call the vice president directly using the phone number on the email. Nobody answers and the voice message says that nobody is available to answer and try back later. The voicemail does not even have a message that identifies the number of Richmond Homes. I like my home overall and it was sad that these items could of been taken care of with very little expense. Richmond Homes only cares about stuffing a couple hundred of extra dollars into its pocket instead of customer satisfaction. Unfortunately customer service does not exist with Richmond Homes. ... More

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

There is no customer service or help with anything after u close. Need a 30 day walk through for warranty and have had no contact with any about this and no one returns phone calls.

It is a nice home that meets our needs. The sales agent was untruthful which was unfortunate The many issues with the home have not been addressed with the exception of the lack of electricity in two rooms

Our builders representative was not responsive or helpful. Several time requests for information were ignored or delayed.

do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything

The complete unwillingness to actually work with a buyer to get what they want is utterly astounding. Even on issues that would be a simple change they wouldn’t budge. The subs they use are either discount workers or brand new and don’t know the job. Found too many issues to list. As a previous framer and trim carpenter myself I would’ve never signed off on the work I’ve seen. The super is a nice guy but doesn’t ever actually get any of the repairs done. Buyers remorse!

What should have been a pleasant experience has been anything but. Closing was pushed back a month after the initial walkthrough and at final walkthrough several items had not been addressed. We have been in the house for more than a month and are still waiting for items to be corrected that must now go through a warranty company as it is past the closing date. The quality of the workmanship is not up to par. It seems as if there was a premium placed on finishing the work, not on the workmanship

They did not repair what they supposed to and did not do the best job on what they did repair.

The Forman/supervisor was great during our final walkthrough. Now for the package I was told when I signed the paperwork in Oct that I would get the vanity/cabinet in the master bathroom. Towards the end of the build, I noticed they put up some ugly shelving across from the toilet and not the vanity/ counter. The sales person said that the packages were changed and instead of picking out the items we want it was one Package with color flooring and no upgrades. Which really sucked because I loved that vanity in the Larmar in the bathroom. And Richmond American would not work with me. I will never buy a Richmond American home again. ... More

We have been absolutely disappointed with this company. We have never had a construction company have not care or their product or it’s finished homes. The outside of the house has so many touch ups that needed to be done. There are so many nail holes that were not covered properly, ,as the inside do too! The cabinets were not finished at the corners, the fans are constantly on and off at all times of the day and night. The furnace makes a loud noise when it comes on and off. The ac unit does the same noise. We have beer asked to check the filters we did that doesn’t have anything to do with the noise. I’m so sad the company doesn’t care who there contractors are, because we love the layout of our house and the design. We wished the contractors had taken care of the details to make sure we were happy with our house. ... More

Buying an expensive home you expect it to be well put together and good quality. However, since moving in we have found so many problems and some that can not be fixed. We are hoping they will be fixed in the upcoming weeks, however, when buying a new home (especially one that’s priced so high) you shouldn’t need to have a lot of things replaced/fixed.

Fools plans a well thought out maximizing square footage. But builder will delayed fixing build problems and extremely poor response to fixing issue.

Michelle was Richmond Americans sales rep and I was her first sell and you could tell. Anytime we asked to see the house she would schedule an appointment get to the house and give us a 5 minute time limit say she needs to get on to her next appointment and did the exact same thing day of closing. Day of tape walk through it went good lots of paint and drywall errors Mike was great, the final walk through a week later come back and the paint is done but with different paint ex. the walls that are flat paint were touched up with satin, they painters got paint all along the carpet and were supposed to return and a month later still haven’t. Mike had said he was going to finish working on unfinished items and then never got around to it. Electricity is messed up that when fans where installed in front bedroom and bedrooms up stairs it will turn 1 on up stairs and 1 downstairs the either both work or both don’t. Outlets are crap the majority your unable to plug anything into them. In one of the rooms up stairs if you plug anything in the outlet all the electricity goes out up stairs. ... More

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Good plans! Workmanship is poor. And supervision of construction. Very poor. I still have issues that I need to now try to get fixed on my time. I’ll be by the grace of God to get these things done. Not to mention some of the main construction there’s issues. I still may have to take things up to the Better Business Bureau.

We did not go through the customizing so cannot speak to that. However, our experience throughout the purchase and after has been sad. We paid for an outside inspection, highly recommended, and had a huge report on a new home. The first site guy was terrible to work with then we got Chad. He helped move the process along but there were still a bunch of items that were never done properly before our close. Still waiting on cabinet repairs (3 months later) and it took a full on fight to use our "warranty" to fix a gas leak at the range. I would not recommend friends or family to use this builder at this time. ... More

Tried contacting Homewaranty for issue with pin holes in the floor grouting all over my new home, I acknowledge of being a Holiday weeks and was given 10 working days for replies until up to date. No respond from the Honewaranty and we're unable to properly moved my furniture until the grout problems is resolved.. POOR RESPONS FROM RICHMOND AMERICAN TO RESOLVE THIS ISSUES.. Also after 5 days of occupying my homes without my furnitures the AC system went down with issues with the equipment. REPRESENTATIVE I TALK WITH TRY TO BLAME ME FOR THE PROBLEM SHE SAYS THAT BECAUSE INFAILED TO CHANGE THE AC FILTERS,WICH I WAS TOLD BY THE PROPERTY MANAGER TO REPLACE IT 1 TO 2 MONTHS AFTER WE MOVED IN JUST FOR PRECAUTIONS.. STILL WAITING FOR RESPONS.. ... More

The overall financial part of buying was good. We put 5% down to start construction and did not need to pay anything more until closing, the time it took to complete the build ended up at what was originally scheduled. I feel the value of the house and land is good for the price paid. The quality of workmanship is very poor from the things I can see with my eyes. The drywall finishing is very substandard along with the interior/exterior painting. I had the idea that when you take possession of a newly built house it would be like a new car, everything sparkly, clean, nothing to do but enjoy it. Not the case with our house, although things have slowly been taken care of that were on the builders ‘To Do List’, we still have paining to be done, a dented dishwasher, missing door strike plates. ... More