Richmond American Homes Reviews

The first initial steps of home buying was smooth. The loan officer and sales reps were helpful throughout the way. not until i moved into the home issues starting popping up and when noticed and reported to warranty it took time to be resolved. The warranty supervisor did what was needed but the contractors have been irresponsible. 1. Shower towel bar missing 2. shower drain plate loose 3. Kitchen cabinet drawer falling off the track 4. Bathroom cabinet door falls off the hinge 5. Door bell gets stuck at the end with a buzzing sound 6. Backyard sliding door falls off the track 7. Bathroom tile chipped 8, Bedroom carpet the tucker that poke when stepped on. Some of the above reported and some not reported by me, as the ones reported never got addressed for example the door bell that rings and gets stuck with a buzzing sound at the end of the ring. i had to report it 3 times over a month under the app until the rep from the contractor calls and says they cannot accommodate my request since they don't work those hours. Another one that i can mention is the big screen sliding door to the backyard that slides off the track every time you open it. Should all of these not have been tested before handing the house to the owner? Contractor employees ignored what needed to be fixed. Shame on such contractors that do a lawsy job and cant rectify issues when needed. ... More

Do not trust superintendent in charge of getting home ready for move in.

Do notttt waste time and effort using there in-house financial resources, BRUCE. HE cost me lotsss of money and insensitives.

The sales, lending and escrow staff were outstanding—it ends there with the positive experience. The house still does not have all the numerous dents fixed in the bullnose corners all over the house and paint was poorly applied—we still have spots that need painting near ceilings that have white paint brush strokes over the grey walls. There are holes in drywall that were not repaired, holes in exterior stucco were not repaired. There are paint and scuff marks on many of the door hinges, chips/gouges on interior doors. There are bare wood spots on the exterior door leading to/from master bedroom. There are STILL drywall screws sticking out of the wall next to the shower/tub surround in the guest bath. Several of the cabinet doors rub on some and are too far apart on others. There is a scratch in the middle master shower glass and a chipped tile in the shower. The baseboards looked like we had already lived here for 30 years—I had to paint them—they were filthy. Floor grout is all over the kick-plates of cabinets. The stucco covered styrofoam window trim on the exterior of the house only got one coat of paint in many areas—it needs at least two coats—it looks blotchy where it clearly wasn’t painted thoroughly. Lag crews are not fastened properly on the front fake shutters—very loose at the bottom. One of the cabinate drawers has a gouge in the face that just had some soft putty stuffed in in it. The gate leading to the rear yard sticks—hard to open. For the three screen doors of the two sliding glass doors, they just left the locking latch parts in bags, taped to the frames—I don’t know what I’m supposed to do with those. I’m certain there are items I am forgetting in this list—and who knows what was not done or done wrong where I can’t see… The quartz countertop for the kitchen island already looked worn from trades using it as a catch-all. Honestly, for $640,000, I believe we have a right to expect a much better fit and finish on a new home. The guest bath tub valve cartridge leaked for two weeks before a plumber was sent to repair it. The third car garage lock never did get installed right—it would not lock the garage door. I rectified that by installing a door opener, which I would have done anyway. I’m still scraping paint, calk and who knows what else off of surfaces all over the house. Now that you have our money, we will see if you make good on any of of these items you left us with. To say we are thoroughly disgusted would be a gross understatement. ... More

I feel like I was misled when some of the things that I called out during my walk-through were promised to be fixed before I close after receiving my keys as well as living in the home for 75 days some of the issues that I called out during the walk-through are still issues. And after moving in and asking for items to be fixed, promise that they would come out the next couple days nobody ever showed up still currently working on getting these issues resolved as well as building supplies a lot of scrap material left in the garage which I had to take to the dump and pay to dispose myself From brackets to handrails to scrap wood all just left in the garage for me to take care of. I currently still have blue tape on my wall from my original walk-through of items that were supposed to be taken care of. They still haven’t been. ... More

Several issues with drywall, cabinetry not installed correctly, builder is unresponsive . Some items were brought up at walk thru & closing still have not been addressed 30 days later

I absolutely regret purchasing this home. This is my 5th new build and hands-down, the worst quality. There are so many issues with the home and it’s like pulling teeth to get them fixed. I HATE THIS HOUSE.

I’ve been told multiple things that we have been ghosted on from paint samples to another layer of brick for my back wall. Everything is fine until the day you move in, then we are left to hang dry after. My gas line won’t even allow me to put a walkway it is sticking so far out. I’ll be leaving more reviews anywhere I can about this. 450k for mediocre quality with lazy superintendents.

Seems to be a good amount of problems

Home was not ready to close, first walk was done without power, but corporate refused to move the closing date. Almost a month in the home and still asking for things to be fixed that were promised to be done since closing wouldn't be moved. Word to the wise, simply refuse to close if they don't fix things. Love the floorplan and location, wish the builder kept their word.

I would think twice before purchasing a home by Richmond. The quality is poor and they don't care about workmanship. If you find an issue after your walk through and closing they won't fix it. Make sure you document everything. Still waiting for a response to an issue the superintendent said he would take care of. It's been a month and half wirh NO response from him. Home buyer be aware!

The sales and escrow team were great, but the construction team not so much. I closed escrow a little over a month ago and have yet to get a response or warranty issue taken care of. The quality of work on the kitchen cabinets, the garage walls, and paint throughout the house is very poor. I’m still waiting on someone to acknowledge or resolve the concerns.

1. Poor Workmanship From day one, the home showed signs of subpar construction—sloppy finishes, sloppy installations, and corners that clearly prioritized speed over quality. 2. AC Broke Within Three Months Our central air conditioning failed just three months after move-in. With 109 deg temp inside home, we had to stay I hotel before it was fixed. 3. Front door lock broke in two months. It was replaced after a month. 4. Cockroaches Emerging from the Sewer Then came the worst: cockroaches crawling up through the drains. This often means there’s a plumbing issue—like cracks in the sewer line or P-traps that have dried out, offering pests a highway into your home These pests aren’t just gross—they carry allergens. The builder has not yet addressed this issue. We are dealing with all these during hot summer months. What a shame. ... More

The home is over priced for the cheap materials used in building the structure. The workmanship is dismal. Multiple feature in the house need to be fixed from replacing windows, sliding glass door, driveway pavers, cabinet drawers and doors and quart’s shower wall. All of these items need to be fixed and have yet to be fixed. The Richmond American home specialist was notified of the issues and still has not reached out to set a time for repairs. We have been living in our home for three months now with no word. I would not buy a home from Richmond American again. I will never recommend them to anyone I care about. ... More

It's a very low-quality build. I would have rated Builder 0/10 if I could. After moving in, we found so many errors. The builder did not caulk many gaps between trims (cabinet crown mold, bedrooms top and bottom trims, bathrooms, all over the house); too many to list. Most door knobs were loose. Trims were cut unevenly. Messy paint job. Thinking buying a new one is wonderful, but this for us is a nightmare. Please build with a heart *Richmond American Homes Builder.

While everyone was “nice”, we had an overall horrible experience. From 3 different superintendents to a scam of an experience with Home American mortgage to endless lies and deception to over a month delay to then move in with electrical not working, 20 roof tiles broken, horrible craftsmanship to then no one caring and it taking weeks upon weeks to get responses until we went to corporate to now 2 months after we closed and still an outstanding list of 30+ issues with no resolution. Would avoid Richmond at all costs.

The sales lady did fine and would always be helpful and made things easier. The first superintendent was terrible. Then you guys moved him to a different track which was a great idea. The guy who replaced him was much, much, much better (Mike). The tail end superintendent (Chris) was an absolute disaster. Everything was a hassle and all he would do would say he would get it done… but yet nothing would get done. The house starting out from concrete was already messed up. The framing was very shotty and showed poor skills to say the least. The finished concrete is awful. The trim is terrible. Extremely wavy and unskilled finish. Actually still missing pieces of trim in my house I’ve been living in for about a month now… which was supposed to be taken care of by Chris when we did a walk through. Speaking of the walk through I marked everything I wanted fixed with blue tape with Chris. Guess what happened. The blue tape got pulled off the wall with nothing fixed and even took some of the paint off the wall with the tape and still didn’t get fixed LOL… I still have textured wall patches that haven’t been painted. There is literally paint drips on EVERY SINGLE piece of tile in my master bathroom. (Black tile) so yes you can see it clear as day. The exterior paint had a lot of spots missed that Chris didn’t take care of. Some of my faucets aren’t installed correctly. A month in and I’m still missing a lightbulb for my secondary shower. The house was dirty when I moved in. My door bucks are getting pulled off the wall from the RV garage doors assuming the framers didn’t nail/ secure the door buck. It’s been almost nearly impossible to schedule things to get fixed with Chris which means I have to taken time off of work for things that should have been fixed before I moved in. Of course after I closed on the house nobody cares about the homeowner and are on to sell the next crappy built house. I am extremely disappointed with this experience with Richmond American homes. In a humble way of putting this. I WILL NOT BUY ANOTHER Richmond home. And have been socially explaining to others about this experience. Now I have been working in the construction trade since i turned 18. I know everything isn’t gonna be perfect but this has been a complete nightmare. I hope someone reads this and personally try’s to make this fair. I will be reaching out to an inspector shortly to go over this house further and what he does with that information is up to him. Also just to add in, I was supposed to close on my house sooner then I did and I saw so many things wrong with the house I told them to push back the close date to help them out and apparently I got screwed either way even waiting longer to move in. VERY UNPROFESSIONAL. I am sorry this message is so bad but it’s been extremely frustrating and stressful. Also would like to add in when discussing issues to Chris and the concrete super independent, i was told this is not a custom home so it won’t have the finish and quality of a custom home. Way to make a customer feel appreciated!! If i spend over half a million dollars on a house i would like to be treated with some dignity and respect. That should go for anyone buying a Richmond American home at any price. ... More

Jason was awesome. He worked with us & our agent throughout the process. He found answers if he didn’t have an immediate answer. We love the floor plan. The follow up after the walk through has been very positive. They have been responsive to our questions. Unfortunately the financing and title experience was deplorable. I would never use their lender or title on my own. That was the only way to get a favorable interest rate. We were very pleased with the insurance quotes and their responsiveness.

The home is great, Susan was great to work with, Joey also has gone above and beyond. As far as purchasing the home, worst experience ever. Terrible communication amongst themselves, lots of wasted time because no one could pick up a phone to communicate what they needed specifically.

Brandon was harder to get ahold of than the president of the United States. I felt that when myself or my wife would reach out, it was an inconvenience to him. Really made the process difficult and not enjoyable especially it being our first home. Shirley is an absolute angel. Very helpful and easy to talk to!

The Sales agent Mike was outstanding. The home buying process was a daister until Charles Baker wad involved. His steady and positive approach, helped me during my purchase. I commend him tremendously for his professionalism. Lastly, there is an issue with the oven that has never been used. It's been two months and it needs to be replaced.

Lots of issues that needed to be addressed during the initial walk through. Poor quality craftsmanship with little detail to the finishing touches for a house that cost so much money. They scheduled a final walk through and lied to us saying that the majority of our initial issues had been addressed. Only for us to realize they had not addressed even half the issues. When we asked for another final walk through, as not much had changed from the initial walk through, they said no. Additionally, closing was rushed so they could meet their quota. We live in a different state and they set a date for closing and then changed it last minute. And they demanded the closing be pushed from a Monday to Friday of the same week, but refused to let us reschedule it for even following week, because they needed to meet their quota. Even though the closing was pushed because they had issues finishing the build. On top of that, they threatened us with late closing fees if we wanted to reschedule the closing for the following week. As mentioned earlier, we live in a different state and had already arranged our schedule to be there on Monday and weren’t able to take off work the week of (which is when we were told that closing was being rescheduled) and arrange an out of state trip. Our experience up to the that point had been great. But the way the walk through and closing were handled was very unprofessional and off putting. Overall, would not recommend buying through Richmond American homes. ... More

Great size homes .

It’s taken 30 days to get a response on my warranty items. Had me submit pictures for your app that they can’t even access. Nothing in the process was smooth or even I would say it was friendly.

Our original sales person, Jeff, was not transparent by failing to disclose important information regarding homeowner's insurance. He is no longer with Richmond American, and since then, Brigitte has been spot on. We also had an issue with our Assistant Superintendent, Kevin, who did not complete items prior to closing that he had agreed would be finished. He even removed the blue tape from places that hadn't been touched! The actual Superintendent, Rex, has been incredible, trying to resolve the issues that Kevin didn't rectify. Our biggest disappointment was the "included" front yard landscaping that we paid for; all of the plants were dead prior to move in and only the trees were living. Since then, we have spent more money on creating a beautiful front yard, the one we should've had with our home purchase. We are extremely happy with our home design choices and products, however, because of the major issues we encountered, we would not recommend Richmond American homes to family and friends. ... More