Richmond American Homes Reviews

Grant was great. Mike was horrible.

everyone was friendly and personable, however the building process was rough. There was poor craftmanship that we had issues with, and the issues were slow to be resolved before closing and now that we closed nothing has been resolved. Some of the craftmanship is questionable quality especially for the price being charged. things like gas leaks, broken doors, dryer vent being installed smashed to the point that it is not possible to hook a dryer up to it. missing lights, gas line being cut too short and instead of cutting a new pipe they just glued on a bunch of couplings to make the short pipe longer, and many more. note the issues above are things that remain issues after closing and that have not been resolved nor been given a timeline of when/if they will be. Note on the gas leak, called an emergency line and they sent someone out and they said that it looked good. Then as they left they recommended just incase to call the city. Called the city they came out and said yes you for sure have a gas leak and then the city fixed it. ... More

The Craftsmanship of the homes in Timber Crest is worse than any other builder I have ever encountered. I'd take D.R. Horton over the garbage Richmond American had produced. The President of the TN operations is a lifelong salesman with no construction or development experience and it shows. EVERY SINGLE HOME in Timber Crest has issues. Everything from concerning drainage for water runoff in the neighborhood to forgetting to install insulation in homes (yes, forgetting to install insulation!!) has resulted in nightmares for all the residents in our community. Never buy from Richmond American. ... More

Very poor craftsmanship. Laura was awesome but retired. I’ve written a lot of long reviews so I won’t write much here.

No liking the Warranty People ( they are so bad at their work) and material are so bad

The sales and management team were supposed to have all issues resolved before closing date on November 27, 2024 and I am still waiting on them to finish everything!

Our experience buying our first home has been extremely disappointing. We were thrilled initially and didn’t catch every detail, but since moving in, we’ve faced issues daily. From a curved wall and crooked outlets to holes in the walls and sloppy paint with drops all over the parquet, the quality has been dismal. The laundry machine was also damaged. It’s obvious they rushed to finish the build just to get paid, without attention to quality or care. This has turned what should have been a happy milestone into a constant frustration. We wouldn’t recommend Richmond America to anyone.

Don’t buy a Richmond home!!!!!

To know what I know now I would have made a different choice in purchasing a new home. Quality of materials Craftsmanship Responsiveness to issues Are all the reasons I would have chosen another builder. I do believe the people who work at Richmond (for the most part) want to do the right thing; however, they are hindered by turn over, horrible contractors and bottom of the barrel materials. This isn’t my first new home purchase from Richmond. Maybe it’s just the community I live in that has these issues. However, I shouldn’t have to overcome turn over and bad contractor issues, that is the responsibility of Richmond and its leadership. I had high level visibility to the issues I encountered, I was and still am being ignored. ... More

Left a lot of open repairs when closing. Multiple electrical issues with no warranty response. Grading & Drainage is insufficient. Not worth the price paid.

Horrible experience nothing that we said two months before the walk first walk still everything destroyed second walk still not fixed you get to signing still dangerous not fixed. The walk is just a waste of my time and money was pull out of money because of a ridiculous walk that the builder did nothing about, horrible experience

Very bad and warranty long process And quality of materials very low

Richmon construction team have been using my electricity and nobody has respond to my requests about this inconvenience

My experience has been bad from the start. We originally wanted to design our own house but the lot we wanted “wasn’t available yet” so we decided on a pre approved plan. It was also on a corner and the bedroom and larger side of the yard was on the corner side away from the neighbors. We were assured this is the exact layout of the house we were buying and happy with our purchase. Then They built it “flopped” or reverse so now it’s jammed against the wall, our bedroom and large side is against the neighbors. This is exactly what I didn’t want. We were told by Gina, in the fine print the builder can do anything, anytime, for any reason and we’re stuck with this. There was virtually 0 communication from the builder A.B during the process. We had none of the pre walks of anything before our punch walk. At this time there were about 50 issues, including no heat, missing faucet, cracked countertop, missing lights, a loose paver at the entrance, missing backsplash, dirty inside, paint all over the concrete. I can go on and on. After closing we didn’t move in for a week because we made a deal with the new builders Tom and Dan, to take care of the issues. After a week not 1 single thing was done. After that week I brought my kids to their new house and my 7 year old daughter tripped on the loose paver and fell. This is her first experience at our new home. Since moving in they have slowly addressed some of the major items, but barely touched the list and we still have incomplete items all over. 2 weeks ago our A/C stopped working. It took 2 weeks to fix. There are so many things that need to be fixed, and the worst part is the quality of the craftsmanship mainly on the interior trim/doors/base. Every time I look at a door I get so frustrated because they all look awful. Walking down the entry hall you can see every stud in the wall. It looks so bad. I have sent emails and texts and pictures to the builder and to Richmond homes corporate asking for help. I always get the same response. Nothing. I don’t know what to do at this point. I have been slowly fixing things when I have time, but I work 10-12 hrs at my job. The only people who have made an effort to help us are Tom and Dan, but now they avoid us. I’m so tired of asking Richmond for help. For as much as I paid I deserve a complete functional house. ... More

The loan officers suck at their jobs and don't understand what a non-profit business is, this caused a lot of issues when purchasing a home

Our experience with Richmond American Homes has been a mixed bag. The response time for repairs is generally prompt, with issues being addressed within a week, which is commendable. However, our buying experience was marred by the incompetence and unhelpfulness of our sales representative. There were instances where my family felt discriminated against, which left a sour taste in our mouths. On the positive side, the home itself is indeed beautiful, located in a gated community comprised of around 31 homes. This sense of exclusivity fosters a community spirit among homeowners, encouraging pride in our properties and a neighborly watchfulness. The construction materials used vary from high-grade to moderate-grade, offering a mix of quality in the build. One notable downside is the disparity between the model home and the actual purchased property. While the model home's backyard is fully developed, many homeowners find themselves with bare dirt outside. Additionally, a major issue we encountered was with the screen/sliding door, which was difficult to open and close due to poor tracks, dirt buildup, and malfunctioning parts. Overall, we would rate my Richmond American home a 3 out of 5. There are definite positives to living in this community, but improvements are needed in terms of customer service, build quality consistency, and attention to detail in the finishing touches. ... More

Overall, this was a messy process especially for first time home buyers. The amount of documentation we needed to provide and explained at times seemed very excessive. Just wasn't a smooth or exciting experience. We ended up getting through it and in the end we love the home we bought, but the process overall was not pleasant and at times we felt like quitting. That said, there are people who we interacted with especially after the process who really stand out and made landing in the new home a great experience. The customer service we've received post service has been incredible and top notch. Tom is an amazing human. Thank you! ... More

We love the house we purchased and everything about it seems to be built extremely well. 30 days in, the afters sales support is extremely through and helpful as well. But that leaves the mortgage side. They have special breaks for you if you use their mortgage company, which we chose to do. I have extremely excellent credit and easily qualify for the house, but the mortgage company treated me like complete trash. The mortgage loan officer was absolutely horrendous and this was by far the worst purchase experience I've ever had. They wanted to rush the process for me, which is perfectly fine, but then then would be painfully slow on their end. They would say if I provide something, then we would be good. I would provide it and then 2 days later they would tell me that it was rejected and now the offer is worse. This went on for 3 weeks. Each time, the offer worse and worse. Eventually, they said that I could purchase the house as long as I don't live in it. What's the point of that? I got them to correct it, but then they still had that in the agreement in closing and didn't tell the signing agent, so I had to call and get that form thrown out. In the end, I ended up over $50,000 worse off than the offer at the beginning. They turned my very nice, bubbly wife into an extremely angry person. That's almost impossible to do. Then, to top it all off, the allow my contracted buyer's agent to renegotiate the deal with them, collecting 33% more commission than we had in writing. They also said that the builder would hardball us on price and there wasn't room for negotiation on the house. This breach is not something that I take lightly and will continue to pursue. They cost me more money than agreed to line a firms pocket that unlocked 9 doors for us in 2 afternoons. We then complained about the mortgage process to the agent, and he said, I'll investigate. Still waiting for an answer. If I would have know all of this, I never would purchase a home with them. I would be living at a different address. I would never recommend anyone purchase a home from them. Their homes are extremely nice, but I would leave them as a ghost town, filled with empty houses collecting dust and rotting back into the Earth. AVOID AT ALL COSTS - PAY CASH OR USE AN OUTSIDE LENDER ... More

overall experience was good especially betty and victoria but the loan officer she provided me such a stupid lady kim like she has bad attitude never reply to your calls emails and messages i don’t know why hire that kinda idiot people in their teams. if your loan officer is kim good luck to your guys. they need to fire her alteast then her attitude towards truckers little nice

CJ was the only one who took care of business properly

Hi , thank you for building my dream house . However it would have been more cheerful if there was transparency in sales and mortgage team have handled professionally . My sales person ,All was good but I would have appreciated when I look at model houses would have told me what’s the basic model and upgrade model difference , how many lights I will be getting , am I getting 1 sink , extra cost for another sink approx . I came to know upgrades in gallery only . I have to buy solar panel and mortgage to have credits .i felt like there was no transparency. These little things was not transparent. My mortgage team Chris left my mortgage 4/5 weeks before closing date to let me know what’s interest rate I am getting . I was the person contacting Chris to give him ideas can I buy interest down? I clearly said in beginning to lock my interest rates but it wasn’t locked and was stated the other mortgage person left company in Dec. I was left crying ,mentally stress , exhausted at end of closing as I didn’t had enough time to shop around and my mortgage was not handled professionally and with best interest . I will never recommend this mortgage consultant to my friends or family . Jerry and Rigo were best people in your company who made me feel happy about my house and was involved in this process and shared every detail of my house . Ashley was great in gallery Aswell . And least when house owners get house keys , builder or sales give flowers /gift/ token of love / memory to homeowner like flowers . I was given Richmond bag with keys and congratulations . I felt there’s was no love or memory attached just a feedback . I love my house and people who build it . Lot 460 ... More

If you are a person of color be ready to be discriminated and treated unfairly. My sales person lied alot after i put Earnest money down and drama started from then.I had nasty experience, where I had to seek legal

physically reviewed home on sep 6th 2024 was told by real estate folks it was move in ready so the sign said on the home site asked if the accessories would be what this home would be and was told it was move in ready no way would i ever had thought between the 6th and the twenty third all would be change it was the old bate an switch very disappointed to say the least very unprofessional and probably illegall. RAH however did change my paper work to match what i presently have which shame on me i never looked but did sign however why would i when i was told move in ready still feel bate an switch don't know how much RAH saved by changing out all the trim an accessories hope it was worth it but i think iwas a cheap thing to do and it stinks ... More

Sales person, not the one we were talking with,made fun of us as we walked out the door after spending a hour going over lot choices, model selection, and down payment. Sales man we worked with lied on several occasions . Financial department wanted us to submit a document that we and they knew was fraudulent at their request. Head of department later said we would have been approved for our loan had we submitted the fraudulent document.

I love the house. The experience of buying it from Richmond American was miserable and I will never buy from you again