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Richmond American Homes Reviews
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What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1454 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
DO NOT BUY from these FRAUDS
- Billy Jeong-Min K.
- Verified HomeBuyer
- January 08, 2024
- Las Vegas, NV
One of the 1st to buy and last to move in because they failed to preplan and see that the pole in my lot needed to be moved, took 2 yrs for me to move in and because it was rushed there have been all sorts of issues with the house. It's no wonder there have been several Class Action Lawsuits brought against them!
Richmond American Homes responded:
Hello, Billy. I got in touch with your local team and it’s my understanding they’re working with you to address your concerns. They’re in the best position to help you if you need anything else.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
New owner
- Cecilia R.
- Verified HomeBuyer
- December 28, 2023
- Haines City, FL
My experience was very bad from the beginning. The seller deceived me into signing a contract and giving my deposit by offering things I did not received. When I brought it up to a management absolutely nothing was done. I moved into a home I am not happy with. I will give them a zero if I could, the whole process was very bad.
Richmond American Homes responded:
Hi Cecilia, it is my understanding that our Director of Sales has been in contact with you regarding your concerns. I'm sorry you are disappointed with their decision.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Home is Overpriced and Cheap Materials Being Used.
- Harish P.
- Verified HomeBuyer
- January 23, 2025
- Manteca, CA
The total experience with Richmond Homes has been a very disappointing and frankly a very unpleasant one. What is said and presented by the Sales Associate is not what you will get. You will find out that very cheap materials have been used, and very poor craftsmanship in construction of the home. Every time the shower and toilets are used on the second floor, the sound of the water coming down the pipes in the walls of the first floor is extremely loud and very annoying. The price of the home goes higher with additions given to you after you have placed your honest money for the downpayment ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poorly built homes!!
- Connie L.
- Verified HomeBuyer
- January 09, 2025
- Las Vegas, NV
I would never buy from this company again. It’s so unfortunate with majority of the builders in Las Vegas hire out for teams to build all their homes, and these teams are so lazy and they’re rush to build these homes. The lending process is a joke they don’t communicate. Choose your own title company, the title company they choose, which is called Ticor Title is also a joke. Here’s my advice! Find your own agents don’t trust theirs! They work for the company and their best interest is the company! 1. Real estate agent 2. Loan agent 3. Home Inspector 4. Title company
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Low quality
- Anonymous
- Verified HomeBuyer
- December 23, 2024
- Lake Wales, FL
Extremely dirty inside and out. Walls way out of square, paint rubs off of the walls with ease. Paint all over the exterior windows. Electrical outlets not connected. Would never purchase another home with this builder.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very slapped together
- Anonymous
- Verified HomeBuyer
- December 05, 2024
- Dickson, TN
It wasn’t even ready by the time I signed. The seams of the wall can be seen through the paint, there’s dust every time i use my microwave. They didn’t have bedroom lights/fans. Numerous other issues.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor Construction Quality and Worse Warranty Coverage
- Chi-Lun H.
- Verified HomeBuyer
- November 21, 2024
- Castle Rock, CO
The house was purchased under the assumption that it is new and will be covered under warranty if something is not right. That was a big mistake. The house was not ready on the date of closing with plenty of outstanding defects identified during pre-closing walk-through. The builder was not willing to fix them all before closing and forced us into closing or lose the deposit. The construction crew were working on the house even on the revised closing date. Then the repairs just stopped after closing and we have to chase down the superintendent constantly to work on the promised repairs. ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
What a nightmare!
- Ashley Marie G.
- Verified HomeBuyer
- November 13, 2024
- Vail, AZ
This experience has been an absolute nightmare. Two days after move in, our downstairs bathroom flooding raw sewage. A month and a half later we’re STILL waiting for fixes! The super rarely answers the phone, and if he does, he has no idea the deadlines of material. The installers show up unannounced WITHOUT supplies because they thought Richmond was supplying everything. It’s a cluster mess and miscommunication around every corner.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Service is horrible. Nobody seems to have answers…lots of lies…lots of talk no action…
- Troy Van B.
- Verified HomeBuyer
- November 08, 2024
- Saint Augustine, FL
Quality of work is horrific. It would not take much extra effort to do good work but nobody seems to care. Truly sad.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst Experience Ever
- Eddie P.
- Verified HomeBuyer
- November 01, 2024
- Kissimmee, FL
Since starting the process with Richmond American homes it has been a nightmare. The only good person i meet was the Sales agent, everyone after him has been horrible. I have been living in my home a month and I still cant get the company to fix all the all the problem I have in. these are problem that have been mentioned since I did my initial walkthrough of the home. If I could get out of my loan and go find another builder I will do it in a heartbeat. Since I signed the final paperwork i have been treated as if I don't exist at all. Now I have to figure out on my own hope to fix the ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
House was not move in ready at all. Paint missing everywhere, drywall horrible, terrible customer service.
- Anonymous
- Verified HomeBuyer
- October 12, 2024
- Sahuarita, AZ
Richmond had too many houses they closed on in the same week so mine got half done. Paint, drywall, doors, trim, stucco, list goes on forever needs final touchups that were never done before closing. Really expect a better quality for a brand new house at this price. Supervisors have been less than helpful getting things fixed and now I have had to take off countless days from work and essentially not been able to move in fully for two months now wait on repairs including full paint in all rooms and no one at Richmond cares about the inconveniences it has caused me because they got their ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New Home
- Franklin George D.
- Verified HomeBuyer
- October 10, 2024
- Fredericksburg, VA
Not a good experience.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Definitely not a great experience
- Irvin Stanley Brizuela G.
- Verified HomeBuyer
- September 14, 2024
- Perris, CA
Definitely not the experience i wanted to have on my first purchase. No built correctly so many details left out, they rush to built this community they dont care if its good or bad. Terrible experience not purchasing a richmond again. After a month still waiting for things to get fix from blue tape walk. Terrible, terrible!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Richmond Homes
- Mary Elizabeth N.
- Verified HomeBuyer
- September 13, 2024
- Commerce City, CO
Very Poor experience. They have yet to fix the issues with the home. They give an excuse for everything and push back on fixing items that need to be repaired or replaced. Very poor workmanship. Sliding door is broken, basement floor and carpet are poorly installed, plumbing, foundational issues etc. Buyer Beware!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad experience
- Mehak Naeem Juda and Ibrar T.
- Verified HomeBuyer
- September 09, 2024
- Ruther Glen, VA
Would not recommend to anyone
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrific First Time New Build Experience. We thought this was a real season of Pranked.
- Anh Hoang N.
- Verified HomeBuyer
- September 08, 2024
- Buckeye, AZ
- Sales agent cancelled our contract and falsely stated it was agreed upon by purchaser/seller. - We were provided 3 different start dates of construction in 6-month timeframe. Earnest was placed on July of '23. Build did not start until February of '24. - Our several requests for change in sales agent was ignored. - We've had to file a police report on their sales agent for harassment. - Sales agent stated our selected options were all in order. Builder denies they were informed of the change order, and will not rectify the issue even though proofs were provided as requested. Thus, ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not Satisfied or impressed.
- Noira M. C.
- Verified HomeBuyer
- September 07, 2024
- North Las Vegas, NV
By far this has been the worse experience ever. The entire loan process was ridiculous and overkill, the house was filthy dirty when i received it, my fridge is missing a filter, my garbage disposal wasnt working and i had to pay out of pocket to fix it. I had beer bottles left in my backyards and still had some tape left from the marked areas that needed fixing. Very dissatisfied and the only reason that I finished the pricess waa because of my situation I was in. Beautiful homes but that’s all.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If you’d like to give us more information about your experience and how we can improve in the future, please email me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
This company is awful
- Shawn D.
- Verified HomeBuyer
- September 06, 2024
- Littleton, CO
If I had it to do over I’d never buy a house from them. Do yourself a favor and run as fast as you can in the other direction.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Walk through
- Tanya A.
- Verified HomeBuyer
- September 01, 2024
- Corona, CA
Suzanne is exceptional; she consistently answers all questions and offers any assistance possible, significantly enhancing the experience. My first walk-through went smoothly, and we addressed all issues. However, my second walk-through was disappointing. I drove two hours only to find that the issues hadn't been resolved. After living here for a month and two weeks, I'm still missing a screen door and there are several areas with yellow paint that need repainting. Half of the electrical outlets are not functioning. Despite reporting these issues on the service app from day one, I ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Deception
- Jenifer Raye K.
- Verified HomeBuyer
- August 08, 2024
- Jacksonville, FL
Told I could have fence when buying and when I followed procedure through HOA was told fences are not allowed. Covenant 6.15 on page 15 says fences are allowed. My well being and quality of life are diminished and I am sorry I bought here. The 60k I put down could have gone to more suitable place for my family. I am violated here and every time I walk by the model homes with the fence around them, I relive the violation.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not sure where to start
- Crystal June M.
- Verified HomeBuyer
- August 08, 2024
- GOLD CANYON, AZ
My experience is very long and has many moving parts that to date are still not wrapped up. This is/was a horrible experience. So as briefly as I can try to summarize, we were lied too by sales, by construction, and flat out blown off by the customer experience person I reached out too as well as someone named Debbie that was named along the way as someone who was supposed to be helping us, we’ve been brushed off and passed around from just about everyone I’ve spoken too minus Paul in finance. The only way I can get any straight answers is if I am constantly trying to contact a new person ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing Experience with Richmond America
- Arnaldo M.
- Verified HomeBuyer
- July 28, 2024
- Lake Alfred, FL
Our experience with Richmond America has been extremely disappointing, primarily due to being misled multiple times throughout the process. First, we were lied to about how the incentives work. Additionally, we were given an incorrect cash-to-close amount, which was nearly double what we were initially told. Despite having my child support amount accurately listed on all signed papers, I was treated with suspicion and accused of lying about it. This resulted in the child support not qualifying, and I was required to pay off all my remaining debt to get approved. This process took about a ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home I’ve ever purchased
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Rio Rancho, NM
Easily the worst home I’ve ever purchased. From quality of materials, craftsmanship, and customer service. Buy elsewhere.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Better off buying a different builder
- Anonymous
- Verified HomeBuyer
- July 18, 2024
- Las Vegas, NV
Horrible from start to finish! Everything was wrong and communication was poor never will I ever buy or recommend a Richmond American home.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer
- Robert B.
- Verified HomeBuyer
- June 12, 2024
- Perris, CA
Ongoing major problems with plumbing, construction and final finish. Sales was not a good experience.
Richmond American Homes responded:
Hi, Robert. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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